Legacy Knowledge Base
Published Jul. 2, 2025

Missing thumbnails after upgrading from DXP 7.0 to DXP 7.1+

Written By

Gábor Komáromi

How To articles are not official guidelines or officially supported documentation. They are community-contributed content and may not always reflect the latest updates to Liferay DXP. We welcome your feedback to improve How To articles!

While we make every effort to ensure this Knowledge Base is accurate, it may not always reflect the most recent updates or official guidelines.We appreciate your understanding and encourage you to reach out with any feedback or concerns.

Legacy Article

You are viewing an article from our legacy "FastTrack" publication program, made available for informational purposes. Articles in this program were published without a requirement for independent editing or verification and are provided"as is" without guarantee.

Before using any information from this article, independently verify its suitability for your situation and project.

Issue

  • After the upgrade, thumbnails are missing when we open the image gallery in the content WYSIWYG editor. Clicking on the cards makes the thumbnails appear.

Environment

  • Upgrade from DXP 7.0 to 7.1+

Resolution

  • Liferay DXP 7.1 is using Adaptive Media to generate thumbnails for images in Documents and Media.
  • If you were using a legacy version that did not support Adaptive Media and upgraded to DXP 7.1+, and want to use Adaptive Media to manage your Documents and Media thumbnails, the following document will guide you through the images migration process: Migrating Documents and Media Thumbnails to Adaptive Media
Did this article resolve your issue ?

Legacy Knowledge Base