Legacy Knowledge Base
Published Jul. 2, 2025

.heic format cannot be previewed

Written By

Kanchan Bisht

How To articles are not official guidelines or officially supporteddocumentation. They are community-contributed content and may not alwaysreflect the latest updates to Liferay DXP. We welcome your feedback toimprove How to articles!

While we make every effort to ensure this Knowledge Base is accurate, itmay not always reflect the most recent updates or official guidelines.We appreciate your understanding and encourage you to reach out with anyfeedback or concerns.

Legacy Article

You are viewing an article from our legacy "FastTrack"publication program, made available for informational purposes. Articlesin this program were published without a requirement for independentediting or verification and are provided "as is" withoutguarantee.

Before using any information from this article, independently verify itssuitability for your situation and project.

Issue

  • The preview of an uploaded image with the .heic extension fails.
    Steps to Reproduce:
    1) Start a Liferay server
    2) Setup and enable ImageMagick (with HEIC support)
    3) Navigate to System Settings > Adaptive Media > Images
     3.1) Add an entry for Supported Mime Type: image/heic
     3.2) Click Save
    4) Navigate to Content & Data > Documents and Media
    5) Upload an image in HEIC format
    6) Click the image title to check the preview
    Expected behavior: The uploaded image can be previewed successfully.
    Observed behavior: Image can't be previewed with the "Info:Generating preview will take a few minutes." message on-page.

Environment

  • Liferay DXP 7.3
  • Liferay DXP 7.4

Resolution

  • The observed behavior is a known Liferay DXP bug which has been addressed by LPS-151510
  • If the hotfix is required for this issue, please create a support ticket requesting the hotfix by attaching the patch details.
  • Installing Fix Packs and Hotfixes on Liferay DXP will guide to installation of the hotfix in the respective environment.

Additional Information

Did this article resolve your issue ?

Legacy Knowledge Base