Note: please note that Liferay has renamed its Liferay Experience
Could offerings to Liferay SaaS (formerly LXC) and
Liferay PaaS (formerly LXC-SM).
Issue
- We have identified an incident where a backup failure may occur on automated backups due to an Error 408 (Request Timeout), and subsequent automated retries may result in an error indicating "Your client has taken too long to issue its request."
Environment
- Liferay PaaS
Resolution
- This error may be appearing due to a large number of backup requests occurring around the same time. If you encounter this behavior, please try starting a manual backup at a later time.
- As a long-term workaround, please consider check the scheduled job's timing, and adjust the cron expression in Backups > Configurations. For example, if your schedule is set to run at 0:15 GMT (e.g., 15 0 * * *) try changing it to execute 30 minutes later at 0:45 GMT (e.g., 45 0 * * *) or a different time preference when activities will be fewer in your region.
Additional Information