Video and audio files cannot be played and generate thumbnail on Linux/Unix based OS with Xuggler enabled

Legacy Knowledge Base

Published Jun. 30, 2025

Video and audio files cannot be played and generate thumbnail on Linux/Unix based OS with Xuggler enabled

Written By

Solyom Nagy-Györkös

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Issue

Xuggler is enabled to play video and audio files.
When running on a Linux/Unix-based system, the audio and video files are displayed without any thumbnail and cannot be played. They do not start when clicking on play.
On Windows OS, the video and audio files are displayed with a thumbnail and can be played.

Environment

DXP 7.3 and below

Resolution

The reason is: if the /tmp folder is mounted with no-exec permission, then the files, extracted in that folder cannot be loaded for execution, as the permission system of Linux/Unix based OSs are different from Windows OS.
To resolve that, you can enable exec privileges on /tmp with this command:
```
sudo mount /tmp -o remount,exec
```

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