Emails from DocuSign are not working
How To articles are not official guidelines or officially supported documentation. They are community-contributed content and may not always reflect the latest updates to Liferay DXP. We welcome your feedback to improve How To articles!
While we make every effort to ensure this Knowledge Base is accurate, it may not always reflect the most recent updates or official guidelines.We appreciate your understanding and encourage you to reach out with any feedback or concerns.
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publication program, made available for informational purposes. Articles
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Issue
- Users are unable to receive email messages after integrating DocuSign in DXP.
Resolution
-
There is a required step to do when users create a new DocuSign account: they need to enable the JWT consent to connect successfully. Because, internally, the DocuSign Integration needs to execute some requests to DocuSign which uses a JWT token.
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