Legacy Knowledge Base
Published Jun. 30, 2025

Old images' thumbnails are not displayed in Google Chrome

Written By

Daniel Couso

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Issue

  • Some thumbnails related to images created a long time ago are not displayed in Chrome, but they can be displayed in Firefox.
  • When inspecting the request through the Developer Tools, there is one of following messages depending on the version of the protocol HTTP in use:
    • ERR_QUIC_PROTOCOL_ERROR
    • ERR_HTTP2_PROTOCOL_ERROR
    • ERR_CONTENT_LENGTH_MISMATCH

Environment

  • Liferay DXP 7.2

Resolution

  • The root cause is that the size set in the HTTP header of the thumbnail file is not equal to the real size of the fetched file.
  • The solution is to regenerate these thumbnails either by re-adding a new version of the original image or by using the script attached to this article in Control Panel > Configuration > Administration Server > Script to check and regenerate all of the thumbnails with mismatched sizes.
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