Retrieve file from a closed Help Center ticket
Written By
Marcos da Silva Xavier
How To articles are not official guidelines or officially supported
documentation. They are community-contributed content and may not always
reflect the latest updates to Liferay DXP. We welcome your feedback to
improve How to articles!
While we make every effort to ensure this Knowledge Base is accurate,it
may not always reflect the most recent updates or official guidelines.We
appreciate your understanding and encourage you to reach out with any
feedback or concerns.
Legacy Article
You are viewing an article from our legacy "FastTrack"
publication program, made available for informational purposes. Articles
in this program were published without a requirement for independent
editing or verification and are provided"as is" without
guarantee.
Before using any information from this article, independently verify its
suitability for your situation and project.
Issue
- Is it possible to retrieve a file from a Help Center ticket that has been marked as closed?
Resolution
- After moving a ticket to a solved status, all the files shared on it are only available for a limited time, more specifically 28 days. If the ticket does not have its status changed to open or pending in this mean time, the ticket then gets closed and all the files are permanently deleted and thus inaccessible.
- If you believe you'd need to have further assistance on the matter reported on that specific ticket, feel free to open another one and we can continue the investigation there.
Did this article resolve your issue ?