Why is Zendesk Chat Provider missing after upgrading to a Quarterly Release?
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Issue
- If you configured Zendesk Chat Provider in an earlier version of 7.4, you may notice that it is missing in Instance Settings after upgrading to a Quarterly Release
Resolution
- The original Zendesk Chat Provider was renamed as Zendesk Web Widgets Classic for the Quarterly Releases. The functionality remains the same, but if any issues arise please open up a Help Center ticket for further assistance.
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