Issue
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Liferay sends emails upon user-related events, such as creating new users or updating their passwords.
Is it possible to use such an email capability to send emails from form submissions? Since Liferay can already trigger emails for some events, why and how is it possible to use that for forms entries?
Environment
- Liferay SaaS
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Liferay DXP 7.4+
Resolution
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Technically, you can use this feature. The limitation is that you should use the same sender email address, which has been already pre-configured for your instance. Control Panel > Instance Settings > Email > Email sender > Address : e.g ‘notification-x1e4@lxc.app’.
This can be added to your Form > Settings > Notification.
However, this sender email address usually looks "ambiguous / suspicious" by default (‘notification-x1e4@lxc.app’) and the intention for the default SMTP provider was to send out user email notifications in the beginning when you start using your instance.
If you want to use it for external communication you should better use your own SMTP Provider where you can configure sender email addresses the way you’d like to.
In case this wasn't already configured for you, contact your Liferay Cloud support person.