Adding Reasons for Returns

When creating a return request, customers must choose a reason for the return.

1. Open the Global Menu () and navigate to Control Panel → Instance Settings.

2. Select the Orders option under Commerce.

3. Under Site Scope, select Return Reasons.

4. Click Add to enter a reason and enter the following information:

   Key: defective-or-damaged-goods

   Name: Defective or damaged goods

   Priority: 0

   The key field is a unique identifier for the return reason. The name field appears in the Return Reason drop-down. The priority decides the order of reasons in the drop-down.

   

5. Click Save.

You can add multiple reasons with their own unique keys.

Commonly Added Return Reasons

• Received defective or damaged goods
• Received incorrect items
• Compatibility issues
• Product did not match the description

Related Topics

• Returns Workflow
• Creating a Return