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Discount with specific account is not applied

Issue While assigning the discount to particular account, it is not getting applied Steps to reproduce 1. Create a Minium test site. 2. Create vocabulary named "ipdc" and create one category named "Gold...

Cache-Control header in static resources is missing when running Liferay from Developer Studio

legacy Troubleshooting

Issue Cache-Control header is not present in static resources when running the portal from Developer Studio and setting com.liferay.portal.servlet.filters.header.HeaderFilter=true property in...

Why a big .lar import, using SQL Server database makes the Liferay system unreachable?

legacy Troubleshooting

Issue The Customer has initiated a big .lar import, and during the actual import-process the system cannot be accessed. Environment Liferay 6.2 Liferay 7.0 Liferay 7.1 Liferay 7.2 Liferay 7.3 Resolution For...

Module projects cannot be created outside a Liferay workspace

legacy

Issue Before, I was able to create a module project outside a Liferay workspace. However, now I see a warning that I need a Liferay workspace: Environment Liferay Developer Studio Resolution This is an intentional change...

Why does the language of web content remain unchanged after translation?

legacy

Issue Why is the web content still displayed in English (en-US) translation after changing the portal language to Hindi (hi-IN) translation? Environment Liferay DXP 7.2 Resolution Since this behavior is expected,...

The Backup Service's restore functionality will not accept TGZ files in the file uploader

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I am encountering the inability to upload a database or volume TGZ...

Message Board Portlet can publish empty threads

legacy

Issue The Message Board portlet publishes before a post is completed. Using the Message Boards portlet: When the 'Subject' field has focus, if the ENTER key is pressed, the thread is published before the 'Body'...

When submitting forms, is it possible to send email notifications to multiple users?

legacy How To

Issue Is it possible to send notifications to multiple email addresses when a user submits a form? Environment DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3 Resolution Yes, when enabling Form notifications, an administrator can send...

Can the cart store items independently for each Store?

legacy

Issue The use case is a marketplace (B2B2C) scenario. In that marketplace, there are multiple EC sites under the umbrella. There are cases where a user starts shopping at Store A, putting Store A items in a cart,...

How can a Liferay admin set the article-Id manually?

legacy How To

Issue How can a Liferay admin set the article-Id manually? Environment Liferay 7.0 Liferay 7.1 Liferay 7.2 Liferay 7.3 Resolution Start a vanilla Liferay bundle. Navigate to Control Panel --> Configuration...

Replacing NTLM SSO with Kerberos in Liferay Portal 6.2

legacy How To

Issue NTLM SSO protocol has some vulnerabilities addressed by Microsoft in CVE-2020-1472 (external link), forcing to use the secure RPC connection. See also How to manage the changes in Netlogon secure channel...

Configurations for embedded portlets are not updated when deploying an updated theme

legacy Troubleshooting

Issue I have a theme with an embedded portlet that I have deployed and applied to a site. I updated the configurations of the embedded portlet and deployed the updated theme to the site, but I do not see the updated...

Importing LDAP users with the same email address

legacy Troubleshooting

Issue I want to import LDAP users that have the same email address, but the import fails due to an error about a duplicate email address: 2021-08-02 16:53:47.766 ERROR [https-jsse-nio-4443-exec-13][LDAPAuth:432] Problem...

Are Commerce Products searchable as digital assets with the normal (non-commerce) Search Results widget?

legacy How To

Issue Blogs, Web Content, Wiki, etc. all participate in the CMS as digital assets. Have Commerce Products the same behavior? Environment Liferay Commerce out-of-the-box Resolution Commerce Products are digital...

Does an upgrade to a new Liferay Fix Pack include the upgrade of Tomcat version?

legacy

Issue Do we need to upgrade the Tomcat version when we upgrade to a Liferay version? Environment Liferay DXP 7.2 Resolution A Fix Pack doesn't change the Tomcat version, it only patches Liferay that was...

Headless API call returns 404

legacy Troubleshooting

Issue When calling a Liferay method in headless delivery API, it returns 404, or an empty list. Example: "/v1.0/sites/{siteId}/document-folders" results in { "status": "NOT_FOUND", "title": "No Folder exists with...

How to select a web content article in a JSP

legacy How To

Issue is there any documentation to select a Journal Article (Web Content Article) from a particular folder in a custom jsp? Environment DXP 7.2 Resolution There is a framework and API for doing that, actually with any...

After applying the hotfix, the warning 'properties modified in the future' shows

legacy Troubleshooting

Issue After the installation of the hotfix, the following warnings might appear on the Liferay console. INFO [main][BaseDeployer:871] Deploying admin-theme.war Warning: WEB-INF\liferay-plugin-package.properties...

Permission for products by catalog

legacy How To

Issue In our use case we have several channels and catalogs and some groups of people managing specific channels and catalogs, so they cannot see channels they are not supposed to. We need to mark the user to only...

Nmap report several ports as open despite not being marked as external in LCP.json

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After performing a port scan with https://nmap.online...

Landscape print layout is missing in Chrome, Edge

legacy Troubleshooting

Issue Selection of landscape layout is not available in Chrome/Edge printing (CTRL+P) as only portrait mode is available. Environment Liferay DXP 7.0+ Google Chrome or Microsoft Edge Resolution The issue is only...

Is it possible to copy or pause an Experience?

legacy

Issue When creating and managing an Experience, there don't seem to be options to copy or pause an Experience, as the current options I see are only to create an Experience from scratch or fully delete it (which throws away...

Unable to upload file bigger than 10MB with ClamAVSizeLimitException after enabling Antivirus

legacy Troubleshooting

Issue Unable to upload a file bigger than 10MB after enabling antivirus with the following error in the log 2021-07-19 08:35:43.476 ERROR [http-nio-8080-exec-9][PortletServlet:119] javax.portlet.PortletException:...

There is no pagination option for selecting the 21st place or higher range folder

legacy Troubleshooting

Issue There is no paging or search option found. As a result, it is unable to select a folder as the Root Folder if it is in the 21st or higher position. Steps to reproduce: Navigate to Global Site Go to document...

liferay-ui:asset-categories-selector shows an empty list

legacy How To

Issue Using liferay-ui:asset-categories-selector returns an empty list in DXP 7.3, this selector worked in versions prior to DXP 7.3. Environment Liferay DXP 7.3 Resolution liferay-ui:asset-categories-selector is...

Associated users with Business account managing same Commerce Order

legacy How To

Issue Is possible to get every associated user with a B2B account has their own Commerce Order open? Environment Commerce 2.1 Channel type B2B. No Minium Theme installed. Resolution You should add the Account...

javascript.fast.load=true does not bundle all of the JS files into a single JS file

legacy

Issue Despite the javascript.fast.load property being true, a lot of JS files (starting with /combo) are still loading separately on the pages. Note: This property is true by default. Therefore, a lot of...

Liferay Commerce, Products Widget: Pressing Browser 'Back' Button Loses Page Settings

legacy

Issue Using a browser's back button causes Commerce's Products Widget to lose both page placement and items per page configuration. Example Setup 1. From the Control Panel navigate to Commerce > Products 2. Change...

Liferay Commerce, Placed Orders Widget: Pressing Browser 'Back' Button Loses Page Settings

legacy

Issue Using a browser's back button causes Commerce's Placed Orders Widget to lose both page placement and items per page configuration. Example Setup 1. Complete 5 Commerce Orders 2. Go to the Placed Orders screen...

How Do the Search Suggestion Configurations Work?

legacy

Issue I am trying to configure a search Suggestion widget, and I would like to understand how the different configuration options function. Environment DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3 Resolution There are three...

Known Vulnerabilities with Liferay Fjord Theme and 1975 London Theme

legacy Troubleshooting

The following issue may compromise the security of your Liferay Digital Experience Platform implementation. Vulnerability Information The Liferay Fjord Theme and Liferay 1975 London Theme depend on third party...

Cannot run program "java" error when executing process to generate document previews

legacy Troubleshooting

Issue When uploading or previewing images or documents that have not been previously loaded, the following WARN will be thrown. WARN [liferay/document_library_pdf_processor-1][BaseProcessorMessageListener:40] Unable...

Updating the database users in Liferay SaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have created users who can access the database...

Channels are not visible under Visibility tab for custom roles

legacy Troubleshooting

Issue Steps to reproduce 1. Create one product in minium site with specific catalog (i.e. Catalog "Sample"). 2. Set visibility of created product to speedwell channel . 3. Once the visibility is set, the channel...

Why Is My Search Suggestions Widget Only Showing Suggestions Part of the Time?

legacy Troubleshooting

Issue I enabled the Search Suggestions widget and now spelling suggestions are showing up for some searches, but not for other identical searches. Environment DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3 Resolution Check the...

Reindex button remains at 0%

legacy Troubleshooting

Issue You click in the "Reindex all search indexes" button but the progress bar is stuck in the 0% and the process is not executed Environment DXP 7.2 Resolution In some cases this is produced because a...

Edit Icon Not Showing Up After Upgrading to 7.3

legacy How To

Issue When upgrading from Liferay 7.0 or earlier to 7.3, existing Widget Pages do not show the Edit icon as observed when creating new Content Pages Environment DXP 7.3 Resolution Content Pages by default show the Edit...

How can we get a complete picture of a user's activity history?

legacy How To

Issue Is there a way to find out how and by whom a user was created? Environment Liferay DXP 7.2 Resolution The steps below can be used to track user activity. Log in by 'Test' user (Admin User) Create a new user...

Liferay Adaptive Media Installation issues

legacy Troubleshooting

Issue When installing Adaptive Media 2.0.20 to Liferay DXP 7.0, it doesn't work, and the journal service override module described in the documentation doesn't work either. Environment Liferay 7.0 DXP...

How to set up a Mail Server with DXP to receive email notifications?

legacy How To

Issue This article outlines how to set up a Mail Server and SMTP in Liferay DXP to receive emails. Environment Liferay DXP 7.3 Resolution Liferay DXP uses a mail server and SMTP to get email notifications. Liferay...

NTLM and NTLMv2 in Liferay Portal 6.2

legacy

Issue The question is whether Liferay Portal 6.2 supports NTLM and NTLMv2 Environment Liferay Portal 6.2 Resolution The library used in Liferay Portal 6.2 supports both NTLM and NTLMv2 There is a property that can...

Can a page created by a 'Link to URL' template be included in search results?

legacy How To

Issue When performing searches, we can see the pages created by 'Blank' or 'Widget page' template in search results. However, pages created with a 'Link to URL' template are not displayed. How can I include pages with 'Link to...

Repeatable web content structure items causes error and block publishing

legacy Troubleshooting

Issue Reproduction steps: 1) At Product Menu / Configuration / Instance Settings / Miscellaneous add English (United Kingdom) from Available to Current languages and set it as the default language (this is required to...

Not able to delete rules in Product Publisher

legacy Troubleshooting

Issue Steps to Reproduce: 1. Go to Speedwell Catalog Page 2. Add "Product Publisher" portlet on the page 3. Click on Configure. 4. Keep Dynamic Selection as is 5. Open Filter section 6. Add rule with Category and save....

Assigning View Permission to any role is taking longer time due to Liferay Sync

legacy Troubleshooting

Issue Steps to Reproduce 1. Extracted a clean DXP SP6 2. Created Site 'A' having Document and Media Portlet. 3. Created a folder called 'Sample' in Document and Media Portlet. 4. Uploaded around 10000 documents in the...

NameIDType.ENCRYPTED cannot be resolved

legacy Troubleshooting

Issue You might run into the following error after deploying SAML in Liferay Portal 6.2 on a Weblogic: identity_provider.jsp:53:106: NameIDType.ENCRYPTED cannot be resolved <aui:option label="encrypted"...

Automatic deletion of Forms data

legacy

Issue Is there any out of the box option to schedule data deletion for records after a specific time? For example, we want to delete data which is in the system for more than 2 years for all tables in order to comply with...

Using '<' character in a option of the 'select from list' field broke the JS of the form

legacy Troubleshooting

Issue Step to reproduce : Go to Content > Forms Add a new Form Add a Select from List field Add an option using the character "<" (example: <test) Enable Allow Multiple Selection Publish Form or Save Form Expected...

What do each of the Filter and Order options do when viewing assets within Web Content Administration in the Control Panel?

legacy

Issue When viewing assets within Web Content Administration, there is a "Filter and Order" button with various options available for the currently visible results (present when viewing all content, content in a...

Is it possible to divide a specific column into a sizeable number of columns?

legacy

Issue Is it possible to split the two-column layout into another 3-4 columns on the content page? Environment Liferay DXP 7.2 Resolution This similar required behavior is introduced as a new feature in Liferay DXP...

Web Content shows error on every publish with Featured Image

legacy Troubleshooting

Issue Steps to Reproduce Create a `Basic Web Content` and give dummy data in source. Now, select any image under Featured Image Tab. Publish the Web Content. Re-edit the same web content and with/without any...

Invalid Canonical URL for a page

legacy Troubleshooting

Issue A page with the URL "/test" should have a canonical URL of /test. But all canonical URLs are shown as "/" for all pages. Steps to Reproduce Create a new empty page "test" (type and content does not matter)....

Fragment's content gets duplicated

legacy Troubleshooting

Issue When trying to add a page fragment with HTML structure similar to below, the fragment's data gets duplicated after saving. Also, the data is no more editable. <p> <lfr-editable id="heading" type="rich-text">...

Unexpected error while installing Xuggler: Unable to install jar

legacy Troubleshooting

Issue Trying to install Xuggler as an external service results in an error similar to Error: An unexpected error occurred while installing Xuggler: Unable to install jar xuggle-xuggler-arch-x86_64-pc-linux-gnu.jar...

Error when attempting to connect to Sharepoint group site (non-root site)

legacy Troubleshooting

Issue When the Sharepoint connector is configured to connect to a non-root Sharepoint site (i.e. https://testsite.sharepoint.com/sites/groupsite), the user sees the following error in the UI as they browse documents from...

How to eliminate irrelevant characters from search results?

legacy Troubleshooting

Issue The Liferay out-of-the-box feature has been used to display search results on a page. Each record of the results displays the document title, the first few sentences in the document, and a few other metadata...

FriendlyURLMapper's Patterns and Matchers

legacy Troubleshooting

Issue My friendlyURL portlet is not parsing correctly some of my URLs. Sometimes it is not clear which kind of pattern we must define in routes.xml when implementing a module to make URLs friendly (see...

Synonym sets and Result Rankings entries are removed when the Elasticsearch index is removed

legacy Troubleshooting

Issue Synonym and Result Ranking entries are removed when the Elasticsearch index is removed. In the event that the index is removed Synonyms are missing even after performing a full reindex. Environment Liferay DXP 7.2...

Session Management in Liferay

legacy

Issue How the sessions are managed in Liferay and what are all the different types to configure the same. Also, whether the Liferay session work for the javascript disabled browsers? Environment Liferay DXP...

Cannot create war-core-ext due to "could not get unknown property 'portal'" error

legacy Troubleshooting

Issue When building a new module project based on the war-core-ext template, the build fails due to the following error: What went wrong: A problem occurred evaluating project ':ext:gwext'. > Could not get unknown...