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How to install a different version of Patching Tool?

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes you need a different version of Patching Tool in order to install a specific hotfix. Environment Liferay SaaS Resolution...

Page getting deleted after disabling Remote Live Staging

legacy Troubleshooting

Issue Page is getting deleted after disabling 'Remote-Live Staging'. Reproduction Steps: 1. Setup 2 Liferay environments, one for staging and one for live. 2. Create a page in the staging environment and add some content to it. 3. Configure staging. 4. No need for Staging Publish. 5....

Special characters are escaped in instance names

legacy Troubleshooting

Issue After changing the instance name to have a special character (e.g. "Liferay's Portal"), I see that the special character is escaped when the instance name is rendered in the Control Panel menu (e.g. "Liferay\'s Portal"). Environment DXP 7.3 Resolution This behavior is reported and...

Fragment IDs get changed in upgrade to DXP 7.3

legacy Troubleshooting

Issue After upgrading to DXP 7.3, the fragment-id values of fragments on Content Pages get changed. This can cause issues as customization that apply to specific fragment-ids will no longer work after the upgrade. Environment Upgrade to DXP 7.3 Resolution This behavior is reported in...

Forms Guest view permission problem with Staging

legacy Troubleshooting

Issue On a Live Site as a guest user, it is unable to see a Form that was presented on a page. Permissions seem to be set on the Staging site properly, and the same Guest User is able to access the Form on the Staging site. Environment Liferay DXP 7.0 with Staging enabled Resolution If...

Fields Group is not properly hidden by Form Rules

legacy Troubleshooting

Issue Even if all the fields nested in a Fields Group are hidden by Form Rules, users can see the Fields Group Title and the icon to duplicate the Fields Group (if the Fields Group is set to be repeatable). Environment Liferay DXP 7.3 Resolution This behavior is addressed by LPS-127929....

Hiding an entire Fields Group through Form Rules

legacy How To

Issue I want to be able to hide an entire Fields Group until made visible through Form Rules. Environment DXP 7.3 Resolution In order to hide an entire fields group, you'll need to create individual rules to hide each field within the field group until made visible by a certain...

Why Are Unrelated Pages Appearing In My Page Searches?

legacy

Issue When I search pages through the page tree, seemingly unrelated pages will sometimes show up in my search results. Environment DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3 Resolution One reason for seemingly unrelated pages showing up in a search is that the page author is taken into account...

Certain portlets have aria-autocomplete attributes

legacy

Issue While inspecting the DOM for certain portlets (Page Comments, Blogs, etc ...) deployed on DXP pages, users may notice the below aria attributes: aria-autocomplete="list" aria-expanded="false" aria-owns="yui_patched_v3_18_1_1_1616595356184_5727" Even if the element will not be of...

Patching Tool 3 "info" Command showing multiple patches as "Will be Installed"

legacy Troubleshooting

Issue Patching Tool 3 info command shows multiple patches as "will be installed" Environment Patching Tool 3 Resolution Keep only the needed patches in the Patches folder For Example: If you have DXP-1 and hotfix-2 installed. If you receive new hotfix-3, it should be the only hotfix...

Patching Tool 3 selects older patch in the patches folder to Install

legacy Troubleshooting

Issue Patching Tool 3 selects older patch instead of the newest/latest in the patches folder to install I have more than one hotfix in the patches folder, and Patching Tool 3 selects the older one to install Environment Patching Tool 3 Resolution Keep only the needed patches in the...

Restrict guest users from accessing login page when attempting to access a protected page or resource

legacy How To

Issue By default, guest users are prompted to the login page when they are attempting to hit a url or access a resource that is protected and not available to guest users. I do not want guest users to be redirected to the login page. Environment Liferay Portal Liferay DXP Resolution...

'Failed to run platform init' error when installing Developer Studio

legacy Troubleshooting

Issue When running the Dev Studio Installer, I encountered an error that looks like the following: Problem running post-install step. Installation may not complete correctly Error running C:/Program Files/Java/jdk1.8.0_51/bin/java.exe-jar "C:/Program Files (x86)\LDS Test...

Liferay Gradle plugin is not compatible with gradle 6.0+

legacy Troubleshooting

Issue When building a service using Service Builder, I encounter the following error: A problem occurred configuring project ':modules:test:test-api'. > Failed to apply plugin class 'com.liferay.gradle.plugins.node.NodePlugin'. > Could not create plugin of type 'NodePlugin'. > Could not...

DXP 7.3 Patching Source Code [Functionality Change]

legacy How To

Issue Can I patch DXP 7.3 in source mode? Where can I access DXP 7.3 fix pack and hotfix source code? Environment DXP 7.3 Resolution In an effort to improve the delivery of Liferay patches, we've now removed the source code from patch files. Prior to DXP 7.3, fix packs and hotfixes have...

'There are no patches installed' after applying a hotfix

legacy Troubleshooting

Issue We try to apply a hotfix to the container based on the image liferay/dxp: 7.3.10-ga1, but it is not working. The docker log shows initially the message: [LIFERAY] Patch applied successfully. But then shows the following message: INFO [main][StartupHelperUtil:107] There are no...

Creation of low-code application via App Builder in Liferay 7.3

legacy How To

Issue How to use standard 'App Builder' application to create functional business applications with dedicated user interfaces and data separation without a single line of code. Environment Liferay 7.3 Resolution All apps made with App builder consist of three components defined in the...

Configuring instances for remote live staging

legacy How To

Issue Configuring servers for remote live staging with localhost for testing purposes. Environment Liferay 7.3 GA1 Resolution Here are the detailed steps: Update the TunnelAuthVerfierConfiguration of both Liferay Portal instances Navigate to the Control Panel → System Settings →API...

Pages are indexed in the wrong language

legacy Troubleshooting

Issue When we look for our page in Google search, some of the listed results has a locale we don't even use. What can we do to resolve that and have the URL with the correct locale in the search results? Environment Liferay DXP 7.4 and Quarterly Releases Liferay Portal 6.2, Liferay DXP...

Total value not recalculated when order edited by administrator

legacy

Issue Existing orders were edited from the admin page, for example quantity was increased or decreased and price was modified. After making these changes, the total price remains unchanged and displays the previously calculated value. Steps that were followed: Navigate to the order admin...

Can't type in Forms fields because the text fields won't stay selected (fields lose focus)

legacy Troubleshooting

Issue When the extensions Grammarly or LanguageTool are installed on the user’s browser, then Forms fields lose focus when the user is typing new characters on the field. Environment Liferay DXP 7.2 Resolution Disable the extensions Grammarly or LanguageTool when filling out a Form...

How Can I Publish Web Contents Which Contain Unencoded URLs?

legacy Troubleshooting

Issue Currently, if file entry validation is enabled and web contents are created with unencoded URLs containing special characters (such as ' ' ] } ) > < \n | ? " " ), publishing automatically fails due to the inability to validate the URLs. Environment DXP 7.3 Resolution...

Every user getting notifications in the Out-of-Box Single Approval Workflow

legacy Troubleshooting

Issue Every user is getting a notification in the OOTB Single Approval Workflow, even though the specific user has been modified in 'Assignments'. Environment Liferay 7.3 Resolution The issue is fixed in Liferay DXP 7.3 SP1. Additional Information Go to Applications > Process Builder ...

How to adjust notifications in the OOTB 'Single Approver Workflow' to approve specific web content based on a specific user

legacy

Issue How to apply 'Single Approval Workflow' to the specific user against specific web content. Use-case Web Content 1 created/edited by user 3 - notification should go to Approver (User1) Web Content 2 created/edited by user 4- notification should go to Approver (User 2) ...

Publishing child pages to Live without their parents

legacy How To

Issue We have a staging environment with a multi-level page structure containing many child pages When we try to publish the child pages separately, using the page selection in the advanced publication, the changes made on their parent pages get also published to the Live environment How...

Different tables that are associated with the document data

legacy

Issue How data flows in the database tables after uploading an image. Environment Liferay 7.0 Resolution When the documents have been uploaded via document and media portlet from the Liferay portal, its metadata is saved in database tables with different entries and images are saved in...

User 20156 is not allowed to access URL

legacy Troubleshooting

Issue While updating any user details the below error is thrown: WARN [http-nio-8080-exec-2][SecurityPortletContainerWrapper:348] User 20156 is not allowed to access URL http://localhost:8080/group/control_panel/manage and portlet...

Web Content HTML issue

legacy Troubleshooting

Issue 1. Create basic web content and copy shared Html in Html editor. 2. Try to publish content. 3. Check logs for errors. 4. Remove commented code in shared HTML and copy again in the content's HTML editor. 5. Try to publish content. 6. Content will get published this time. Environment...

Content Pages are Indexed as a Full Page, Including Headers and Footers

legacy Troubleshooting

Issue When I search for a page, every content page which was created after that page shows up in search results. Environment DXP 7.3 Resolution Content pages are indexed as a full page on creation, including the search bar on top of the page. This leads to search results including the...

What is the maximum time frame of a VPN tunnel utilization report?

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue As an administrator, I would like to request a VPN tunnel utilization report, covering an extended time period. What is the maximum...

RuntimeException - java.lang.IllegalArgumentException: none of the ciphers are supported by this JVM

legacy Troubleshooting

Issue Below RuntimeException throws which indicates listed ciphers are not available under the supported ciphers of the JVM. Caused by: java.lang.RuntimeException: java.lang.IllegalArgumentException: none of the ciphers [TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384,...

Published web content is not available to live in one of the node

legacy Troubleshooting

Issue From one of the nodes [Eg: Node 2], while publishing the individual web content under the Content and Data / Web content section, published content is not available to live in both the nodes [node 1, node 2] whereas the publication process is working fine in another node [Eg: Node...

Site Administrators can't add new members to their site

legacy Troubleshooting

Issue When a site administrator tries to add new members to a site, the site administrator is unable to see the list all available users in the portal. The site admin can only see users that have already been added as members and is unable to add any new members. Environment DXP 7.3...

Expected regex syntax to validate Liferay form fields

legacy Troubleshooting

Issue Facing invalid error message on form UI while working with the 'Regex Expressions' to validate the fields even though right email id is entered. Issue encounters while using the below regex to validate an email field /^\w+([\.-]?\w+)*@\w+([\.-]?\w+)*(\.\w{2,3})+$/ ...

SAML with Azure AD Fails to Authenticate and Throws Email Validation Error when URL format attribute names are used

legacy Troubleshooting

Issue Liferay SAML integration with Azure AD may not be properly configured, specifically in regards to the Attribute Mapping. This results in an Email Validation error being thrown in the logs when a user attempts to log-in for the first time. Sample error message: 2021-03-19...

CSS minifier skips translating relative urls for already minified files

legacy Troubleshooting

Issue Combo servlet bundles/aggregates multiple CSS files into single downloads. Some of those CSS files might already have been minified, so those are not minified again. Apart from bundling multiple files, the Combo servlet also translates relative URLs used in CSS files so that they...

F5 web server device blocks Liferay URL with message: "Bad multipart parameters parsing / No boundary defined for multipart request"

legacy

Issue A F5 web server device (for example, a load balancer) blocks a Liferay URL with messages like: Bad multipart parameters parsing No boundary defined for multipart request Flagging the request to process the URL as a violation. Environment Liferay DXP 7.0+ Resolution As Liferay...

Why is the public IP of a service changing?

legacy Troubleshooting

Issue Checking the web address for a service, for example webserver-acme-test--ports.lfr.cloud, administrators may notice an unexpected change in the public IP address. Environment Liferay Cloud Resolution In your internal architecture, point the devices to the hostname instead....

Mapping of 'LDAP' attributes in Liferay

legacy

Issue The requirement of mapping the below attributes in Liferay with the user profile. When was the last password being set, required 'pwdLastSet' attribute When was the last login date, require 'lastLogin' attribute Active and deactivate users in LDAP, require 'enabled' attribute...

Is it possible to stream the logs of the liferay service to Dynatrace?

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is it possible to stream the logs of the liferay service to Dynatrace? Environment Liferay SaaS Resolution At the time of writing...

Patching Tool 'WARNING: some of the currently installed fixes are not available' while installing certain Fix Packs

legacy Troubleshooting

Issue When trying to upgrade from DXP 7.0 Fix Pack 90 to Fix Pack 96, the Patching Tool shows the following message: WARNING: some of the currently installed fixes are not available: * LPS-94011 * LPS-107323 The patch installation process won't run to prevent unintended rollbacks. If you...

How do I resolve a Tika WriteLimitReachedException error?

legacy Troubleshooting

Issue I am seeing the following error: org.apache.tika.sax.WriteOutContentHandler$WriteLimitReachedException: Your document contained more than 1048576 characters, and so your requested limit has been reached. To receive the full text of the document, increase your limit. (Text up to the...

"SSLException: No PSK available. Unable to resume" error is thrown and Elasticsearch Monitoring/X-Pack Monitoring widget is broken with Kibana 7.11+

legacy Troubleshooting

Environment Liferay DXP 7.1-7.3 with Liferay Enterprise Search subscription Elasticsearch Monitoring/X-Pack Monitoring widget Elasticsearch & Kibana 7.11+ JDK 11 Symptom When Liferay DXP is configured with JDK 11 and is connecting to Elasticsearch and Kibana 7.11+, the following error...

Lots of warnings in the logs: SecurityException Access denied to com.liferay.document.library.kernel.service.DLAppService#ge tFileEntryByUuidAndGroupId

legacy Troubleshooting

Issue In our server logs we see a lot of warnings with stack traces like these: 2021-03-05 07:10:40.666 WARN [http-nio-127.0.0.1-8080-exec-276][PortalImpl:6843] java.lang.SecurityException: Access denied to com.liferay.document.library.kernel.service.DLAppService#ge...

The Asset Publisher shows no content for non-admin roles after upgrading to 6.2 EE portal-173+ fix pack

legacy Troubleshooting

Issue After upgrading from an old 6.2 EE fix pack up to a newer one, for example portal-173-6210, users with non-admin roles will no longer be able to see web contents in the Asset Publisher, instead, users with OmniAdmin rights, will see the contents. Environment Liferay 6.2 EE...

Fixed Some Performance Issues in Liferay 7.0

legacy

Issue Some known performance issues Environment Liferay 7.0 Resolution Liferay has fixed some performance issues which were impacting a lot to the Memory and CPU consumption in 7.0. Also, in data transferred to the browser in production environments. LPS-91566, LPS-92810, LPS-92402,...

What difference is there between System Setting and Instance Setting LDAP configurations?

legacy

Issue There are two locations within Liferay DXP where LDAP configurations can be set. One is the System Settings (Control Panel -> Configuration -> System Settings -> Security -> LDAP) and the other the Instance Settings (Control Panel -> Configuration -> Instance Settings -> Security...

Changing comments' order of Web Content Display

legacy

Issue I would like to configure the comments section in a Web Content Display to show comments in descending order by modification date (from newest to oldest). By default, they are displayed in ascending order (from oldest to newest). Environment Liferay DXP 7.2 Resolution The order of...

Some form pages fail to show the content with error Unable to deserialize object

legacy Troubleshooting

Issue When trying to view a form page with an associated custom portlet, the page failed to render the form. The portal log shows the following error: 2021-01-26 00:04:23.021 ERROR [ajp-nio-127.0.0.1-8009-exec-227][JSONWebServiceServiceAction:126] Unable to deserialize object 2021-01-26...

#undefined is added to the URL when there is an Asset Publisher in a page

legacy Troubleshooting

Issue After upgrading from DXP 7.0 Fix Pack 96 to Fix Pack 97, the #undefined text is appended to the URL on the portal pages. Environment Liferay DXP 7.0 Fix Pack 97 Liferay DXP 7.1 Fix Pack 21 Resolution Please install Liferay DXP 7.0 Fix Pack 99+ or Liferay DXP 7.1 Fix Pack 23+ Or...

AlloyEditor Code View no longer respects line breaks

legacy Troubleshooting

Issue After upgrading from DXP 7.0 Fix Pack 96 to Fix Pack 97, the AlloyEditor "Code View" option no longer formats the markup. Environment Liferay DXP 7.0 Fix Pack 97 Resolution Please request a Hotfix with the LPS-127857 Additional Information Update liferay-ckeditor to...

Errors Updating Liferay Workspace

legacy Troubleshooting

Issue I'm running into errors when attempting to update my Liferay Workspace to a higher version. Environment Liferay Developer Studio Liferay Workspace with Gradle Build Resolution If your project does not build or you're encountering errors when running any Gradle command, it likely...

Toggle Controls button missing in Liferay DXP

legacy

Issue In Liferay DXP, I no longer see the Toggle Controls button that was available in Liferay Portal. The Toggle Controls button in Portal 6.2. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution This is an intentional change implemented in LPS-63002. The Toggle...

Subscribed user does not receive email notification from Asset Publisher

legacy Troubleshooting

Issue I set up the option for users to subscribe to Asset Publisher content I subscribe with a separate User I add new content The User does not receive any notification email Environment Liferay DXP 7.1+ Resolution The reason you are not receiving the email may be that Liferay performs...

Warnings "Attempting to upgrade X table by recreating table"

legacy

Issue During an upgrade to newer versions of the portal, warnings like "Attempting to upgrade some table by recreating table due to some reason" may be found in the logs. They can cause confusion and makes one wonder if they will have impact later or can be ignored. For example:...

Two separate java processes are created when starting Liferay 7.3

legacy

Issue When you start Liferay 7.3 you can see two new different Java processes running, while in older versions only the first one was created: org.apache.catalina.startup.Bootstrap com.liferay.petra.process.local.LocalProcessLauncher Environment Liferay 7.3. Resolution...

How do I Add More Than One Field To the Custom Mapping Sections in My 7.0 LDAP Setup?

legacy How To

Issue I would like to add multiple fields to the custom mappings section in my LDAP setup. Environment DXP 7.0 Resolution During LDAP setup, navigate to Control Panel > Configuration > Instance Settings, in the Configuration tab scroll down to Authentication > LDAP and select the Add...

Why Does the Site Selector Menu in the Control Panel Direct Traffic to an Empty Page?

legacy

Issue In DXP 7.1 and below, the links in the site selector menu in the control panel took me directly to the site home page. In DXP 7.2 and above, clicking on the site name in Control Panel > Sites > Sites directs me to an empty page which says "no sites were found." Environment DXP 7.2...

DLFileRank query running for a long time and taking up pool usage

legacy Troubleshooting

Issue I am seeing a long running database query and am concerned about its impact on my environment: insert into DLFileRank (groupId, companyId, userId, createDate, fileEntryId, active_, fileRankId) values (:1 , :2 , :3 , :4 , :5 , :6 , :7 ) Environment Portal 6.2 Resolution Similar to...

Error executing FreeMarker template with #null when rendering web content

legacy Troubleshooting

Issue When trying to render a web content we get the following error in Liferay DXP log: 2021-02-12 11:41:48.911 ERROR [http-nio-8080-exec-9][runtime:59] Error executing FreeMarker template FreeMarker template error: The following has evaluated to null or missing: ==>...

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