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HTML tag can not be interpreted in form fields

Issue HTML code won't be interpreted in the body text of the form fields. Environment DXP 7.1 Resolution To change the size and style of the text you input, you can use the Alloy Editor that comes with Liferay., content:...

The already selected text colour is overridden when changing the text style in fragment's rich text editor

legacy Troubleshooting

Issue When we edit a fragment (e.g. paragraph) with the rich text editor on a content page and change the text style of a previously coloured/formatted text section, the colour is lost. As an example: We change the...

Service builder error during build task

legacy Troubleshooting

Issue With Liferay Workspace U47+, service builder fails at build task with error similar to: error: method getResult in interface FinderCache cannot be applied to given types; ... required:...

Fragment Menu difficult to Display

legacy Troubleshooting

Issue In 7.4, A widget nested inside of a grid widget requires hovering your cursor over a very small area of the page in order to display the kabob/configuration menu Environment 7.4.x Resolution Update to 7.4...

No error is reported when the password does not follow the configured policy

legacy Troubleshooting

Issue When we enable a Password Policy and create a new user, no error appears indicating that the password does not follow the configured policy. Environment DXP 7.3 Resolution Please install DXP 7.3 Update 20....

Search results are incorrect with some keywords

legacy

Issue Search results are not correct with the type facet Steps to reproduce: 1) Create 4-5 web contents with the following titles just for testing purposes: Content for testing Content-on Content-in Content-or...

When trying to translate web content, multiple fields are absent

legacy Troubleshooting

Issue Web Content Translation Page does not display repeatable Fields Steps to reproduce: 1) Navigate to Content & Data> Web Content> Structures 2) Make a structure with different fields that are repeatable. 3)...

Cannot select a layout template in a widget page

legacy Troubleshooting

Issue Layout templates can be chosen in the configuration of widget pages to specify the columns and rows where widgets will be placed. When trying to select another layout template (deployed inside a custom theme...

Liferay Frontend NPM Toolkit compatibility matrix for Node.js, NPM, Yeoman, Gulp and Generator Liferay Theme

legacy

Issue If a client wants to generate custom themes, they need to install: Node.js and NPM Yeoman Gulp generator-liferay-theme As a result, it is difficult to know which version to install depending on the portal version...

How to create custom events in Analytics Cloud?

legacy How To

Issue I would like to create a custom event, but after checking the official documentation, I am unsure about the steps. Environment Analytics Cloud DXP 7.0+ Resolution Please follow these steps to create a simple...

Portlet on Private Pages does not save changes in Configuration

legacy Troubleshooting

Issue When adding a portlet to a private page and changing its configuration, the portal displays the success message, but the content returns to the previous value. Environment DXP 7.3 DXP 7.4 Resolution Please...

Unable to manage Document and Media type DDL on a localized DDL Display

legacy Troubleshooting

Issue When a new DDL is created from a DDL definition, with any 'Document' fields, and any additional localization/translation, then the translation, and the document is not added to the record The action fails...

Outdated or vulnerable components can sometimes be found in the .cp/ folder inside osgi/state/folder

legacy Troubleshooting

Issue We've run a security scan and it is picking up outdated components inside the .cp/lib/ subfolder of the osgi/state/ folder, and it is confusing our compliance efforts. Environment Liferay DXP 7.0, 7.1, 7.2, 7.3,...

Upgrading from 6.2 to 7.3 changes the number of likes and dislikes

legacy Troubleshooting

Issue Ratings and Comment Ratings are enabled in our portal. When we upgrade the portal from 6.2 to 7.3, some likes turn into dislikes and that creates false information. In the ratingsentry table, the scores of the...

Discount workflow is triggering as soon as user fill the discount

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Control Panel > Applications> Workflow > Process Builder > Configuration > Edit Commerce Discount and apply Single Approver workflow. 3. Navigate...

Default payment method showing all the active and non active payments

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a new site by using the 'minium site template'. 3. Create a new account. 4. Navigate to the default created channel. 5. Enable the 'Money order'...

The asset selection changes from collection to manual

legacy Troubleshooting

Issue The selected collection is not kept in the asset collection Steps to reproduce: 1. Create a Page > Add the 'Asset Publisher' widget to it 2. Configure 'Asset Publisher' to use the Collection 3. Select the...

Collection Variations are not prioritized

legacy Troubleshooting

Issue Asset Publisher and Collection Display do not display the collections correctly. Steps to reproduce: 1. Create a Collection Navigate to Site Builder > Collections > + > Manual Collection > Set a name > Save...

Search showing staging results in search facet

legacy Troubleshooting

Issue Steps to reproduce: Create a new blank site with a public page Enable local staging Create web content in the new site Staging: publish to live Go to the default Liferay site Configure the scope of the search...

Search button is not properly aligned is search portlet

legacy Troubleshooting

Issue Steps to reproduce: 1) Control Panel-> System Settings-> Search-> Search Web 2) Check the box and update 3) Create Widget Page 4) Drag the Search portlet on that page. 5) Search button is not inside the search...

How to hide Commerce from the Mega Menu

legacy How To

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue I...

The title of the web content should not appear after it has been published

legacy Troubleshooting

Issue If a web content display widget is used on the widget pages, the title of the web content appears after publishing it, however, on content pages, the title does not appear. Steps to reproduce: 1) Create web...

When enabling Cross Cluster Replication error "leader index [liferay-0] does not have soft deletes enabled. soft deletes must be enabled when the index is created by setting index.soft_deletes.enabled to true" is thrown

legacy Troubleshooting

Issue When we try to enable Cross Cluster Replication in our Elasticsearch 6 installation, we are getting the following error: leader index [liferay-0] does not have soft deletes enabled. soft deletes must be enabled...

ADA Accessibility: Drag and Drop functionality not accessible using keyboard, screen reader when creating new Document Types.

legacy Troubleshooting

Issue When creating a new Document Type, elements in the Builder fields section sidebar are accessible and operable only by Drag and drop motion using the mouse, presenting an accessibility issue for visually...

Non published page as home page causes 404

legacy Troubleshooting

Issue When an unpublished page becomes the home page it will cause a 404 error to display. Environment DXP 7.4 Resolution To resolve this behavior, update your installation to 7.4.13 DXP U47, or open a help...

Account Member cannot see Open Carts

legacy Troubleshooting

Issue 1) Create a new site with Minium Template 2) Go to Control Panel > Users 3) Create a new user (User A) 4) Go to Control Panel > Account 5) Create a new Account and assign the Administrator and User A to the...

Are security audits performed on NginX?

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Calculation field of a form allows editing after defining some rules

legacy Troubleshooting

Issue After creating a form with 3 Numeric fields and one of them being only for calculation purposes, you are able to edit this calculation field without any blocker from the system that would prevent it...

Why is web content search not working based on keyword relevance?

legacy Troubleshooting

Issue When using Liferay 7.0 or 7.1 inside the Web Content Administration the default search results for a speciifc web content keywords are returned based on modified date and not relevance. ...

Calculation rule of a form doesn't work if one field is hidden

legacy Troubleshooting

Issue When creating a form in DXP 7.4 and doing the steps below, the calculation field does not populate itself if the inserted number is different than 10, this prevents the second field from showing up...

"Too many redirects" Error on SAML Logout

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When I log out, Liferay (the SAML SP) enters an infinite...

Custom theme is missing from some sites after a clean server start

legacy Troubleshooting

Issue We are trying to create sites from a site template that is generated from a custom theme this custom theme contains the resource WEB-INF/classes/resource-importer/ in the theme's war file there are no custom...

Can I select mutiple images when inserting image in the Web Content

legacy

Issue Can I select multiple images for insertion in html field/rich text field in the Web Content? Environment Liferay DXP 7.1 Liferay DXP 7.4 Resolution The inline editor (Alloy Editor, CKEditor) will insert the image...

Users aren’t able to login from Cloud console

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Users aren’t able to log in using the console Environment Liferay...

SAML Admin - "Metadata XML is null" error

legacy Troubleshooting

Issue When attempting to create a new Identity Provider under SAML Admin, having entered the required information, when ‘Save’ is clicked the UI displays: "Error: Please enter a valid identity provider entity ID."...

Security Issue: Admin URL is exposed in the Guest view of the Home page

legacy

Issue The line below can be found on pages where guest users should not see confidential data. getSiteAdminURL: function() { return...

How to remove the button/menu of Publish To Live from web content, page, and documents and media

legacy How To

Issue How to remove the button/menu of Publish To Live from web content, page, and documents and media page documents and media web content Environment Liferay DXP 7.1 Resolution The Publish To Live button/menu is...

Cannot enable access to ServiceLocator in Liferay SaaS

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I would like to enable access to ServiceLocator in my...

How to get a list of Omni Admin users in Liferay?

legacy How To

Issue I would like to get a list of the Omni Admin users of the Portal. Environment Liferay DXP 7.0+ Resolution Please run the attached script: GetCompanyAdminUsers.groovy Additional Information Running Scripts...

Documents and Media file extension restrictions don't apply to wiki attachments (mime type restrictions)

legacy

Issue If I go to Control Panel/System Settings/Content and Data/Documents and Media/Service and in the File Extensions field I replace * with .jpg, in order to allow only jpg files to be added to Documents and Media. And...

Is the AVIF file format supported by Liferay?

legacy How To

Issue We would like to generate previews for the AVIF file format. Environment Liferay DXP 7.4 Resolution Liferay supports AVIF after merging LPS-182691: 7.3 U28 7.4 U78 If needed, you can request a hotfix by raising...

Scheduled Web Content has two versions after being edited again

legacy

Issue A scheduled Web Content with a Workflow that requires approval before publishing has two versions after editing again, as follows, what will happen: Environment Liferay DXP 7.2 Resolution It's confirmed Version 1.0...

'Price Range Facet' filters the product according to the expired SKU

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a site by using the minium site template. 3. Navigate to the product portlet. 4. Select product "CV Axles" or any other Simple/Grouped product. 5....

Latest version URL is pointing to old version of document

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Documents & Media > Upload an image. 3. Click on the uploaded image > info > check the Latest Version URL. 4. Now, reupload another image in the...

Dynatrace UI showing "License Expires in x days!" warning

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We are seeing a license expiration warning on our...

Liferay services are not starting due to continuous exceptions on the console

legacy Troubleshooting

Issue DXP fails to startup and shows the following errors and warnings on the terminal ERROR [Portal Dependency Manager Component Executor--2][ElasticsearchSearchEngine:56] bundle...

Unable to disable editing of Email Address, First Name and Last Name in the User Account Settings in Liferay SaaS

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue In Liferay SaaS, the properties to disable the editing of...

Limitation of viewing 20 notification templates when using the Action Builder on Objects

legacy Troubleshooting

Issue In my Portal, I have more than 20 notification templates created, however I can only view the first 20. Why does Liferay limit notification template options to 20 when using the Objects tool? Environment Liferay...

user is unable to update SKU twice via headless API

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Create a site by using a minium site template. 3. Create an option with the name "City". 4. Create a specification with the name "segment". 5. Navigate to...

Editing or adding a document through D&M widget will redirect to DLAdminPortlet

legacy

Issue Add Documents and Media widget on a page Open the widget's configuration and activate "Show Actions" Click on "+" and upload a file (alternatively, edit a file) Result: The view will not open within the...

SAML Download Certificate button is broken, with Redirect URL errors seen

legacy Troubleshooting

Issue The Download Certificate button doesn't work in the SAML Admin. When I click on the Download Certificate button, nothing happens. Redirect URL errors are seen in Liferay logs, such as:...

How to Set HTTPOnly, Secure and SameSite Attribute for All Cookies

Troubleshooting

Issue In a security scan for our PaaS application, we see that some cookies do not have HTTPOnly, Secure and/or SameSite attributes. How can we apply these attributes to our PaaS NGINX instance? Environment Liferay DXP 7.4+...

Customize/Extend the out of the box classic theme

legacy How To

Issue I would like to base my custom theme on the out of the box classic theme. Environment Liferay DXP 7.1+ Resolution Please read Creating Themes Then create a folder and open terminal Instead of yo liferay-theme,...

sr-only elements

legacy

Issue class="sr-only" elements can be observed in the HTML of my pages. Environment Liferay DXP 7.3+ Resolution Does not need to be removed and it is not malicious. It is implemented by the changes made on LPS-118487...

lastLoginDate values are not correct in User_ table

legacy

Issue It’s noted that the last login date details are not correct in User_ table. The understanding is that lastLoginDate values should reflect those seen in the loginDate column. Environment DXP 7.3 DXP 7.4...

Developer license can not be registered with NullPointerException and UnknownHostException

legacy Troubleshooting

Issue When deploying a developer license, the DXP instance can not be activated with NullPointerException and UnknownHostException 2023-05-15 05:35:37.524 ERROR...

Users appear in the Export File but Not in the Liferay Control Panel

legacy Troubleshooting

Issue When using the Export Users functionality, we notice that the resulting file has more users than those listed in the Control Panel. Environment Liferay DXP 7.0+ Resolution To resolve the issue, re-index User...

Link to Telephone number preventing the publishing of Web Content

legacy Troubleshooting

Issue A link containing a telephone number prevents the publishing of web content and seems related to https://issues.liferay.com/browse/LPS-126914 Environment DXP 7.3 Resolution Request a hotfix containing...

Warnings of 'Invalid local date time' while working with DocuSign

legacy Troubleshooting

Issue While integrating DocuSign digital signatures into your Liferay documents, the following warnings can be observed WARN [http-nio-8080-exec-9][MVCPortlet:299] No render mappings found for MVC render command...

Knowledge Base 'Filter & Order' is not working

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.3 SP3. 2. Navigate to Content & Data > Knowledge Base. 3. Create a folder and inside create multiple Basic Articles. 4. Now, click on Filter & Order, it's not...

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