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GUEST users have no access to custom objects API

Issue Templates which make use of the objects API are not working correctly for guest users. Environment Liferay 7.4 and Quarterly Releases. Resolution You need to add the VIEW permission for your custom object to the GUEST role. Additionally, if the development is making use of a method...

Localization Issue - Languages showing as "English (US)" when applied to "Current" column

legacy Troubleshooting

Issue When upgrading from Liferay DXP 6.x to 7.4, the following Language localization issue has been observed: Languages / locales listed in the portal-ext.properties file are not available to be assigned for users Languages in "Available" column are shown as duplicates of "English (US)"...

After importing the object to the portal, it's not visible on the 'Fragments and Widgets' option

legacy Troubleshooting

Issue Import the object on the portal, the import was successful but after navigating to the 'Fragments and Widgets' option and searching for the imported object, it's now visible. Steps: Create a 'Demo' object with 2 text fields and publish it. Navigate to the 'Fragments and Widgets',...

Custom Service Builder module, functional in Liferay DXP 7.4, no longer works when updated to Quarterly Releases

legacy Troubleshooting

Issue A custom Service Builder module functional in Liferay DXP 7.4 no longer works in a QR environment. Unsatisfied references appear when inspecting the custom Service Builder module. Environment Quarterly Releases: 2023.Q3, 2023.Q4, 2024.Q1 Resolution It is necessary to recompile the...

Language Override stores entries with incorrect character encoding

legacy Troubleshooting

Issue When editing or creating a Language Key through Control Panel → Configuration → Language Override that includes umlauts, accents, or any other special characters, the value displays encoding errors and it is not stored correctly. For example, "Válido" could be saved as "VÃ¡lido":...

<@liferay_aui.script> taglib JavaScript is executed twice in Journal Article templates with disabled cache

legacy Troubleshooting

Issue JavaScript added within the <@liferay_aui.script> taglib inside a web content template executes twice, leading to unintended behavior. For example: <@liferay_aui.script use="aui-base,aui-video"> console.log("Hello world!"); </@liferay_aui.script> The web content template is marked...

Web Content Structures not available when folder restriction is set up

legacy Troubleshooting

Issue Web Content Structures fail to appear available when structure restrictions in folders are setup Creating new web content in the designated folder shows no available Web Content Structures to choose from Observed when having 8+ web structures are assigned to a folder Environment...

Search service error: This node previously joined a cluster with UUID xxx and is now trying to join a different cluster with UUID yyy

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When we set the Search Service scale to "3" on the UAT environment (on lcp.json file), the elasticsearch cluster is not initialized...

Embedding an external video in Web Content Article fails (iframe)

legacy Troubleshooting

Issue Publishing a Web Content Article with an embedded video link (to YouTube for example) results in this error and the video not being displayed: An Error Occurred Try watching this video on www.youtube.com, or enable Javascript if it is disabled in your browser. Environment Quarterly...

Query Regarding Dynatrace License Renewal and Configuration

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Dynatrace is displaying a License Expired message. As per Liferay's guidance in this article: Liferay PaaS Dynatrace Update, we need...

Page/Portlet Display Widget is Unresponsive

legacy Troubleshooting

Issue The portlet is unresponsive, even when I duplicate the page, the behavior is the same. User is unable to interact with a widget, or update the configurations of the widget. Knowledge Base Display widget does not move to a new article after one is selected in the dropdown menu....

Traces from custom module stop printing after redeploy

legacy Troubleshooting

Issue A custom module prints traces the first time it's deployed but not if redeployed. After restarting Liferay it works again. Environment Quarterly Release 2023.Q3, 2023.Q4, 2024.Q1 Liferay DXP 7.4 Resolution This can happen if the configuration file module-log4j.xml uses an element...

Microsoft Translator fails to auto translate to Indonesian language

legacy Troubleshooting

Issue After enabling Microsoft Translator, as per this documentation, selecting the Indonesian language to translate to and clicking the Auto Translate button, the following message appears in the UI, “There’s a problem with the translation service. Please contact your administrator”....

LDAP import PermissionChecker not initialized

legacy Troubleshooting

Issue When importing users by Groups and enabling ‘Creating Roles on Import’, the roles and groups will be created/imported, but the users are not imported. Error reads PermissionChecker not initialized after scheduled LDAP import. I’m connected to my LDAP server, all tests are working,...

Folder titles shown in capitals in "Table" view in Documents and Media

legacy Troubleshooting

Issue Go to Documents and Media Add some folders (eg: css, index) Switch between Cards, List and Table views Result: In Table view only, the folder names are capitalized (eg: CSS, INDEX). The default folder name (Provided by Liferay) is not capitalized. Environment Quarterly Release...

URL with '+' for document names with whitespace returning 404 error

legacy Troubleshooting

Issue When I click on a link to a document that has space in the name, and the URL has '+' for the whitespace, such as https://www.sample.com/documents/123456/654321/Sample+Document.pdf I get a 404 error page instead of the document. The URL works when I replace the '+' with '%20'...

Jenkins Build error: Unable to get Tomcat version for product 'dxp-202X.qX.X'

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to perform a Jenkins build targeting a Quarterly Release, the verifyProduct task fails with the following error:...

ISO-8601 error using postStructuredContentFolderStructuredContent method from JSON API

legacy Troubleshooting

Issue We have a web content structure with a field of type date ("dataType"=date). When trying to create a web content using this structure, through postStructuredContentFolderStructuredContent method (from the JSON API), the content is not created and we get the error: Unable to parse...

Blank Objects page after enabling Object Model Builder

Troubleshooting

Issue We enabled Object Model Builder in the Beta Feature Flags, and when we open the Object menu, we get a blank page We also get an error in the browser console: TypeError: Cannot read properties of undefined (reading 'externalReferenceCode') If we disable it, the menu opens correctly...

No inventory selectable in shipment

legacy Troubleshooting

Issue When placing a order in commerce and going through the order process I can select to create a order. After creating the shipment I can select which items to ship in this shipment and afterwards I am able to select from which inventory i want to take the commerce product when I am...

Unable to set the Target when configuring Navigation Menu Items

legacy Troubleshooting

Issue I can see in the Templates section for Navigation Menu items ${navItem.getTarget()}, but when creating a menu item there is no way to set this. I would like to set this so that one of my menu items would open in a new tab with target="blank" set in the UI. Environment DXP 7.2+...

Liferay PaaS - Liferay service doesn't start up - You must first upgrade the portal to the required schema version

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay service does not start up/gets shut down after starting The following error appears in the logs: [dxp] ERROR...

How to run Jenkins Jobs with Java 11

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I see that Jenkins comes with Java 11, but it uses Java 8 by default. How can I run Jenkins Jobs with Java 11? Environment Liferay...

Liferay IDE / Developer Studio support for Quarterly Releases

legacy Troubleshooting

Issue When importing a Quarterly Release workspace into Liferay Developer Studio 3.9.8: Latest blade templates or Liferay versions will not be available for selection. Contextual menus could be broken and this kind of errors could be raised: java.lang.IllegalArgumentException: invalid...

Configuring hard-coded Instance Setting properties in a Liferay SaaS environment

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Some properties that can normally be configured through an Instance Setting in a local Liferay DXP environment are hard-coded in a...

Failed upgrade process for module com.liferay.portal.scheduler.quartz

legacy Troubleshooting

Issue During our upgrade process we are facing the following error: INFO - Failed upgrade process com.liferay.portal.scheduler.quartz.internal.upgrade.v1_0_1.QuartzUpgradeProcess in 1 ms ERROR - Failed upgrade process for module com.liferay.portal.scheduler.quartz...

The Schedule section is not displaying in the web content article

legacy Troubleshooting

Issue When accessing to edit existing web content or create a new one, the 'Schedule' section is not displayed on the right panel, therefore it's not possible to configure the display date, expiration date, or review date Environment Liferay DXP 7.2, DXP 7.3, DXP 7.4, 2024.Q1 Resolution...

Analytics Cloud is showing data in a different timezone

legacy Troubleshooting

Issue You checked the data in Analytics Cloud and found that there’s no correlation with the timezone you are currently in. Environment Liferay Analytics Cloud Resolution To configure the correct timezone you need to go to Settings > Workspace Here you’ll find the timezone menu. Change...

Master page template export is not including themeSpritemap client extension configuration

legacy Troubleshooting

Issue The themeSpritemap extension is missing from the Master Page template. When I apply an imported Master Page template, the themeSpritemap configurations are not included. Steps to Reproduce Create a sprite map client extension of type theme spritemap Create a master page template...

How to override ClamAV antivirus settings in Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The default ClamAV settings such as MaxFileSize, MaxScanSize and StreamMaxLength may not be sufficient if the DAM is used to store...

Nested Application Widget Unavailable

legacy Troubleshooting

Issue I cannot add a Nested Application on a widget page. The Nested Application widget is no longer available. Steps to reproduce In a 2024.Q1.1 bundle, navigate to the Product Menu > Site Builder > Pages > + > Page. In the Basic Templates menu, select Widget Page and name it. Save the...

Form is not showed to guest (unauthenticated) users

legacy Troubleshooting

Issue We have a form, based on a custom object, in a page. This form is not showed when user is not logged in. Whereas the form is showed when user is logged in. Environment 2024.Q1 Resolution Check if the 'guest' user has 'Add Object Entry' and 'View' permissions assigned on the form's...

Unable to embed widgets even with "Allow users to add to any website" enabled

legacy Troubleshooting

Issue I cannot embed widgets on another site (with a different domain) even though I have the checkbox "Allow users to add <portlet> to any website" enabled. "<Hostname> refused connection" error may be seen. Environment Liferay DXP 7.3 Resolution Currently, the checkbox "Allow users to...

Observing 'Your connection is not private' Warning on Help Center Downloads

legacy Troubleshooting

Issue When trying to download a quarterly release from Liferay's Help Center we are getting a browser error that says 'Your connection is not private... Attackers might be trying to steal your information...' Environment Quarterly Release 2024.Q1 Resolution This can often be caused by an...

Site Builder elements adds bottom padding when text box is updated

legacy Troubleshooting

Issue For Site Builder elements that contain text boxes for text, if those elements are edited, a bottom layer of spacing is automatically added to the element, without choice from the user and cannot be removed Environment DXP 7.4 Update 108 Resolution This issue stems from the...

NoSuchFileException: null/override error when starting Liferay or executing the Upgrade Tool

legacy Troubleshooting

Issue Right after starting Liferay or executing the Upgrade Tool, there a NoSuchFileException: null/override error in the log. 2024-04-01 15:44:08.392 ERROR [main][DBUpgrader:110] null java.lang.RuntimeException: java.nio.file.NoSuchFileException: null/override at...

Accessing a site page from a different virtual host

legacy Troubleshooting

Issue When there are 2 or more sites for example Site1 and Site2. Site1 is mapped to the friendly URL "site1" and Site2 is mapped to "site2". They both have virtual hosts site1.com and site2.com. The sites can be reached through localhost:8080/web/site1 or localhost:8080/web/site2 as...

Unable to process the OpenID Connect login: Resource URI must be absolute and with no query or fragment

legacy Troubleshooting

Issue Unable to login with OpenID from the Sign-In portlet: ERROR [http-nio-8080-exec-2][OpenIdConnectLoginRequestMVCActionCommand:190] Unable to process the OpenID Connect login: java.lang.IllegalStateException: Resource URI must be absolute and with no query or fragment:...

Jenkins build fails with "statusCode": 500

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After upgrading our CI service the builds are failing with the below error: ServerSideFailureError: Unexpected message when uploading...

Upgrade to Quarterly Release has failed upgrade process for module com.liferay.analytics.settings.web.

legacy Troubleshooting

Issue Upgrade to Quarterly Release has failed upgrade process for module com.liferay.analytics.settings.web. Please check attached error message. Environment Liferay DXP 7.4 Resolution Please consider requesting LPD-19848 on a Support ticket. Another alternative is to use Liferay...

Duplicates in XLIFF file of translation after migrating from 7.3 to Q3.2

legacy Troubleshooting

Issue The duplicate values and empty fields are found in the XLIFF file while translating the Web Content in Q3.2. However, there are no duplicates found in the earlier version i.e. 7.3 u28. The issue occurred after upgrading DXP version from 7.3 u28 to Q3.2. Steps to reproduce: 1....

Duplicate values and empty fields in XLIFF file

legacy Troubleshooting

Issue The duplicate values and empty fields are found in the XLIFF file while translating the Web Content. Steps to reproduce: 1. Create a nested structure and template and then create web content with the same structure. 2. Now export the XLIFF file of web content for translation and...

Allowing non-admin users to move between sites with minimal permissions.

legacy Troubleshooting

Issue Users who are assigned to multiple sites without admin permissions are not able to switch between sites. Environment DXP 7.4 Resolution By defining and assigning a new Regular role with "Access in Control Panel" and "View" permissions for sites, you can grant non-admin users...

Guest User cannot upload File in Form - An unexpected error occurred

legacy Troubleshooting

Issue We have a Form with an Upload field where authenticated users can upload files but Guests cannot. All permissions are provided for Guest user. When the user selects the file to upload, an error message appears immediately: "An unexpected error occurred while uploading your file."...

Why after upgrading to Quarterly Release images show extra information?

legacy Troubleshooting

Issue After upgrading to Quarterly Release images show extra information like version, timestamp and so on. Environment DXP 7.4 Resolution Please consider requesting LPD-19203 on a Support ticket. Another alternative is to use Liferay 7.4-2024-Q1.6. Additional Information Documents and...

HTML code submitted in form with Captcha enabled

legacy Troubleshooting

Issue When a form with a Captcha is enabled, submitting the form sends HTML code in the request body. This occurs even if the user enters only plain text in the form field. Environment Liferay DXP 7.4 Resolution This issue is fixed by LPS-197993. This behavior is solved in 2024.q1.1 and...

Unable to perform the reindexing in lower environment

legacy Troubleshooting

Issue The reindexing process cannot be initiated, and an error message is displayed: ERROR [liferay/background_task-2][SearchEngineInitializer:195] Error encountered while reindexing com.liferay.portal.kernel.log.LogSanitizerException: SettingsException[Failed to load settings from [{]];...

CAPTCHA 'Text verification field' error appears after submitting the form

legacy Troubleshooting

Issue The 'Text verification field' error appears on the UI when the form is submitted after enabling the CAPTCHA. Steps to reproduce: Start the server. Navigate to the Site Menu→ Content & Data → Forms. Create a form with a text field. In the created form screen, go to Settings → enable...

Missing fieldsets dependencies when exporting/importing content

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When you export a site content .lar and then try to import it in a different instance (for example LXC cases), missing dependencies...

Webserver deployment fails due to certificateDoesNotCoverDomain error

legacy Troubleshooting

Issue You might face an issue during webserver deployment where you see the following error: Some error has happened during the build. Try again. [{\"message\":\"Bad Request\",\"status\":400,\"errors\":[{\"reason\":\"certificateDoesNotCoverDomain\",\"context\":{\"message\":\"The SSL...

Publish button inaccessible with long titles

legacy Troubleshooting

Issue A long Web Content title forces the top menu bar, hiding the publish button and preventing the user from saving the changes made. Environment Liferay DXP 7.4 Resolution To solve this behavior, open a Help Center ticket to request a hotfix containing LPD-21535., content:...

API Response for commerce products with relationships does not contain manufacturerProducts nested fields

legacy Troubleshooting

Issue Steps to reproduce: 1. Create a Minium site (so that you have products generated). 2. Create a new object "manufacturer" (I set it to company scope, and to appear in Applications/Content - "Panel Link"). 3. I added a field "name" to it. 4. I created a one-to-many relationship with...

Timeout Error During Restore or Deploy Operations

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to perform restore or deploy operations within the LXC-SM environment, the process fails to complete due to a timeout...

Color Field Error when using Web Content Structure

legacy Troubleshooting

Issue When using the "Color" Field in a Web Content Structure, it doesn't save the previously selected value and the "Color" field doesn't load. Steps to reproduce: Create a structure, add at least one "Color" field to it. Create a template, print the color field's value to it. Connect...

Accessing Glowroot through the Liferay url returns a 404 error after updating from 2023.Q4 to 2024.Q1

legacy Troubleshooting

Issue Error 404 occurs when accessing Glowroot through Liferay at /o/glowroot/ after migrating from version 2023.Q4 to 2024.Q1 Error in logs: 2024-04-11 12:51:40.306 WARN [http-nio-8080-exec-46][code_jsp:161] {code="404", msg="/glowroot/", uri=/o/glowroot/} Environment 2024.Q1...

Cannot upload files larger than 1GB in size to Document Library when clamAV is enabled

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Big files (>1GB) cannot be uploaded to the Document Library in SaaS/PaaS environments with clamAV enabled. Some errors related to...

Limiting the Number of Search Results and Mitigating "Result window is too large." Errors when Using Elasticsearch via index.search.limit and index.max_result_window

Troubleshooting

Every functionality that relies on search engine queries in Liferay can return a maximum of 10,000 results by default. This applies to Search Bar widget searches, search toolbar searches, search REST API usages, and other functionalities leveraging Liferay's Search Framework and search...

Document Search takes too long to return results

legacy Troubleshooting

Issue I have a page for displaying document search results, and it takes too long to load (several seconds). My site has hundreds of content pages, each containing dozens of widgets (including those from the master page). Environment Liferay DXP 7.2+ Resolution If this scenario aligns...

Backup service permission error: does not have storage.buckets.get access

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Backup service is not working properly and the following error is found in the logs: [ERROR] Error: customer-X (mailto:customer-X)...

Missing translation using taglib liferay-ui:message

legacy Troubleshooting

Issue Trying to use liferay:ui message taglib in a custom module is not using key provided in Language.properties view.jsp <liferay-ui:message key="test.caption"/> Language.properties test.caption=label translated Label rendered: expected: label translated current: test.caption...