Site Search - Liferay Learn

Custom Field values are not saving in SKUs

Issue When we are giving any values in the custom field, it is not saving the values in SKU even after publishing. Steps to reproduce 1. Go to control panel menu > select Custom Fields under Configuration. 2. In...

I cannot export Liferay Portal users

legacy Troubleshooting

Issue When I try to export the portal users, the process fails and the portal displays the error "This site cannot be accessed". The portal log shows the following errors: ERROR [default...

How to get admin's name off of the form and replaced with desired text?

legacy Troubleshooting

Issue Steps to reproduce Start a clean bundle of Liferay DXP 7.1 installed with dxp-10 Go to Content -> Forms and add a new form. Add a text field to the form and then Publish it Edit the form and select the options in...

CVE-2021-27568 json-smart v2 through v2.4

legacy Troubleshooting

Issue Steps to Reproduce: The json-smart.jar's can be found here:...

Price Range Filter not working on Sell Price

legacy Troubleshooting

Issue Follow the below steps to generate an issue 1) Take Liferay DXP 7.3 GA1. 2) Login with a valid credential 3) Create new minium site template 4) Go to products for e.g ABS Sensor -> Click on SKUS -> Give Base...

Price Change for Duplicate Product

legacy Troubleshooting

Issue Steps to Reproduce: 1. Create a Minium site. 2. Go to Products. 3. Open any product. 4. Create a duplicate of that product. 5. Open the SKU of the original product. 6. Change the Base Price. 7. Now open the SKU...

Product workflow triggers before clicking on Submit for Publication

legacy Troubleshooting

Issue Steps to Reproduce: 1. Assign workflow to Product. Open Menu > Workflow > Process Builder Now go to Process Builder > Configurations. For Commerce Product, choose Single Approver Workflow(Refer to the...

Justify option is only available for Images and not available for Text and Video in Product Description

legacy Troubleshooting

Issue Steps to Reproduce: Click on any existing product or add a new product Add small image Select image, you will find justify image options Add text Select text, you will not get Justify option in Basic Text Styles ...

Search is not working on Channels under Products -> Visibility

legacy Troubleshooting

Issue Steps to reproduce: Select any Product and go to Visibility. Add multiple channels to the product. Search any channel (which are already mapped) Environment Liferay DXP 7.3 Commerce 3.0 Resolution The observed...

After upgrading from 6.2 to 7.3, the Control Panel Data Migration tab is unavailable

legacy Troubleshooting

Issue After upgrading from 6.2 to 7.3, when accessing the Control Panel Data Migration tab, the page is unavailable, and an Oracle specific error like the following is thrown: ERROR...

Product Detail Portlet breaks and a nullpointerexception is printed in the logs

legacy Troubleshooting

Issue When the product options are not complete the Product Detail Portlet breaks and a nullpointerexception is printed in the logs. Steps to reproduce: Create a product with a REQUIRED option with two variants: 1...

Typo error in french language.properties

legacy Troubleshooting

Issue There is below typo error in french language.properties in Liferay DXP 7.1 FP16: Actual: drop-file-here-to-upload=Déopser le fichier ici pour le téléverser Expected: drop-file-here-to-upload=Déposer le...

Choice of canonical URL language between the default language or a specific language in Liferay DXP 7.0 and 7.1

legacy Troubleshooting

Issue Given a page with a friendly URL for en-US like "/page" and another friendly URL for es-ES "/pagina", visiting "http://localhost:8080/page" or "http://localhost:8080/pagina" will always display...

User Export to CSV is limited to 10,000 entries

legacy Troubleshooting

Issue I’m unable to export the complete list of user ids from Liferay. When attempting to export users to a CSV file, only up to the first 10,000 users are exported.  Environment DXP 7.3 Service Pack 1 Resolution...

"Unexpected end of file from server" console error after configuring Remote Staging

legacy Troubleshooting

Issue While trying to enable remote staging by using two separate Liferay instances and everything is configured, we receive the following error in the console logs: DEBUG...

Not able to define document viewing permissions for a child site

legacy Troubleshooting

Issue Document viewing permissions for a child site is not getting save properly and the below error is thrown in Liferay logs on saving the permission: 2021-06-02 18:40:15.129 ERROR...

How to kill the session on browser (tab or window) close?

legacy Troubleshooting

Issue The user session should be terminated immediately if they close the browser tab or window. Environment DXP 7.0 + Resolution Liferay maintains the session of 30 minutes by default and Liferay doesn't provide any...

How can I enable the view count increments for web contents in Asset Publisher Portlet - DXP 7.1 - 7.3

Troubleshooting

Issue When I add the view count in Asset Publisher to the available box, and refresh the page. The view count is not incremented and displays a value of "0" Reproduction Steps: Set up DXP and start it. Go to Content &...

Error importing files with names ended with character "." (dot) from 6.1

legacy Troubleshooting

Issue Trying to import documents (or doing upgrades) from 6.1, errors as the following are gotten: 2021-07-01 11:02:08.680 ERROR [liferay/background_task-8][BackgroundTaskMessageListener:182] Unable to execute...

Import Web Content without importing referenced pages

legacy Troubleshooting

Issue When trying to export and import web content, an error will occur, preventing the import, if the web content is referencing pages that have not yet been imported. There is a use case that necessitates the...

I cannot create a Speedwell Site with error Invalid default locale set for the property 'label' of field name Image2x9w

legacy Troubleshooting

Issue When I try to create a new Site using the Speedwell Accelerator, the process fails and the portal displays the error "An unexpected error occurred." The portal log shows the following errors: ERROR...

Reset Connection option is missing on the License page in DXP 7.3

legacy Troubleshooting

Issue The reset connection option is missing on the License page in DXP 7.3 which is available on the previous releases. Environment Liferay DXP 7.3 GA1 Resolution This is a known limitation of the product that might...

Pages are not included in the sitemaps after upgrading from 6.2 to 7.2

legacy Troubleshooting

Issue There are some issues for many sites generating sitemaps. Creating new pages causes those pages to be included in the sitemap, but existing pages will not be included even if the page is configured to be in the...

How to find the content in pages that were converted to Link to page after upgrading from 6.2

legacy Troubleshooting

Issue In Portal 6.2, the type of the pages could be changed from Widget Page to Link to Page. We had a page where we had some content on it, then changed it to Link to Page, this change could be reverted at any time....

Translation fields with empty values due to a structure with repeated fields

legacy Troubleshooting

Issue The translation is lost when the default translation is not filled Reproduction Steps Setup Liferay DXP 7.1 with Fix Pack 16 Create a structure with the title TestStructure using structure.json as the source...

Commerce Modules are not loading

legacy Troubleshooting

Issue All modules which have any dependency on Commerce related classes are not loading properly. Steps to reproduce 1. Deploy the module which have dependency on commerce classes. 2. The module will work fine...

Special characters in the options keys causing the QueryPhaseExecutionException issue

legacy Troubleshooting

Issue Steps to reproduce 1. Start Liferay with Commerce installed. 2. Create an option with name "Test option" with SKU contributor and with a Key that contains special characters e.g. "T/e/s/t O/p/t/i/o/n" 3....

SVG images are not visible in Web Content draft

legacy Troubleshooting

Issue SVG images are not visible on the patch level (Fix Pack 20) and they used to be visible on the previous one (Fix Pack 11) Reproduction Steps Setup Liferay DXP 7.1 with Fix Pack 20 Create a Basic document...

Global site not included in the list of Recent sites

legacy Troubleshooting

Issue When attempting to switch to another site, I don't see the Global site under the Recent tab, despite having visited the Global site. Environment DXP 7.3 Resolution This behavior is a bug caused by a change...

Can not change the level of verbosity for the HTTP header in Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Can not change the level of verbosity to use for the...

Filter By Field is not working for Booleans in Asset Publisher

legacy Troubleshooting

Issue Steps to reproduce: 1. Create a structure with two fields(text and boolean) and also create a template for it in a Global site. 2. Go to "Liferay DXP" site and create two new WebContents with previous...

Liferay SaaS Prod to DR Backup Restore Failed

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Backup Restore fails when trying to restore Prod's backup...

Unauthenticated REST API call for products - throws Error

legacy Troubleshooting

Issue Unauthenticated REST API Call for retrieving products /o/headless-commerce-delivery-catalog/v1.0/channels/${channelId}/products { "status" : "INTERNAL_SERVER_ERROR", "title" : "0" } Stack trace: 2021-05-20...

Scroll bar is not working for Catalog Selection while creating product

legacy Troubleshooting

Issue Please find below steps to reproduce the issue: 1. Create Simple Product 2. Add Product Name 3. Highlight the Catalog box. A list of catalogs will be displayed. Expected: The vertical scroll bar should be working...

Home URL of the instance does not work: 404 error

legacy Troubleshooting

Issue You find errors or warnings related with the default Home URL in the DXP's log file, the trace looks like this: 2021-08-20 07:55:59.166 WARN [http-nio-8080-exec-8][code_jsp:161] {code="404", msg="The requested...

Can't run Talend Job with Java 11

legacy Troubleshooting

Issue When Liferay is using Java 11 or OpenJDK11, users cannot successfully run Talend Jobs through the Dispatch application. The job fails, and users may see an error like the following:...

"Choose an option" is not selected by default

legacy Troubleshooting

Issue When we select "Choose an option" from the options field, it is not getting selected. Steps to reproduce 1. Create a minium-site template. 2. Create a one product in it. 3. Next, create options in a product...

External URLs in @import url clauses are not aggregated to CSS

legacy Troubleshooting

Issue When creating a custom theme using an imported URL and with the CSS Fast Load property enabled, the URL content is not rendered. @import...

How to resolve "Could not convert socket to TLS" errors observed with email notifications for Forms

legacy Troubleshooting

Issue When email notifications are enabled for Forms, emails are not being received after a form submission. The following error is displayed in the logs: 2021-08-02 14:10:29.458 ERROR [liferay/mail-1][MailEngine:128] Unable...

Why is the category/tag selection not working at article creation?

legacy Troubleshooting

Issue While the user is creating a new article, he cannot select the categories or tags of the specific site. Environment Liferay Portal 6.2 Liferay 7.0+ Resolution In order to be able to select the...

A non-friendly error message appears in the logs when trying to create a new user through API with a firstName that is longer than allowed

legacy Troubleshooting

Issue Trying to create a new user via API with a longer than allowed firstName produces a non-friendly error message in the logs Reproducing steps Start Liferay and go to Control Panel > Server Administration >...

Web Contents are not accessible through Headless Api after a full reindex

legacy Troubleshooting

Issue In case of large web contents executing the reindex all search indexes operation can throw the following warnings: 2021-07-27 06:46:39.595 WARN ...

Developer Studio suddenly crashes

legacy Troubleshooting

Issue Developer Studio closes by itself after some time with an OutOfMemory error or without any errors at all. Environment Developer Studio 3.9.3 JDK 11.0.8 Resolution This problem can be experienced when...

Trace about Reflection.getCallerClass is not supported when executing Patching Tool

legacy Troubleshooting

Issue When you try to use the Patching Tool (for example, the command patchingtool.sh info), you get an error similar to the following: 2021-07-16 06:41:48,143 INFO sun.reflect.Reflection.getCallerClass is not...

The Backup Service's restore functionality will not accept TGZ files in the file uploader

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I am encountering the inability to upload a database or volume TGZ...

Configurations for embedded portlets are not updated when deploying an updated theme

legacy Troubleshooting

Issue I have a theme with an embedded portlet that I have deployed and applied to a site. I updated the configurations of the embedded portlet and deployed the updated theme to the site, but I do not see the updated...

Importing LDAP users with the same email address

legacy Troubleshooting

Issue I want to import LDAP users that have the same email address, but the import fails due to an error about a duplicate email address: 2021-08-02 16:53:47.766 ERROR [https-jsse-nio-4443-exec-13][LDAPAuth:432] Problem...

Headless API call returns 404

legacy Troubleshooting

Issue When calling a Liferay method in headless delivery API, it returns 404, or an empty list. Example: "/v1.0/sites/{siteId}/document-folders" results in { "status": "NOT_FOUND", "title": "No Folder exists with...

After applying the hotfix, the warning 'properties modified in the future' shows

legacy Troubleshooting

Issue After the installation of the hotfix, the following warnings might appear on the Liferay console. INFO [main][BaseDeployer:871] Deploying admin-theme.war Warning: WEB-INF\liferay-plugin-package.properties...

Landscape print layout is missing in Chrome, Edge

legacy Troubleshooting

Issue Selection of landscape layout is not available in Chrome/Edge printing (CTRL+P) as only portrait mode is available. Environment Liferay DXP 7.0+ Google Chrome or Microsoft Edge Resolution The issue is only...

Known Vulnerabilities with Liferay Fjord Theme and 1975 London Theme

legacy Troubleshooting

The following issue may compromise the security of your Liferay Digital Experience Platform implementation. Vulnerability Information The Liferay Fjord Theme and Liferay 1975 London Theme depend on third party...

Cannot run program "java" error when executing process to generate document previews

legacy Troubleshooting

Issue When uploading or previewing images or documents that have not been previously loaded, the following WARN will be thrown. WARN [liferay/document_library_pdf_processor-1][BaseProcessorMessageListener:40] Unable...

Repeatable web content structure items causes error and block publishing

legacy Troubleshooting

Issue Reproduction steps: 1) At Product Menu / Configuration / Instance Settings / Miscellaneous add English (United Kingdom) from Available to Current languages and set it as the default language (this is required to...

Using '<' character in a option of the 'select from list' field broke the JS of the form

legacy Troubleshooting

Issue Step to reproduce : Go to Content > Forms Add a new Form Add a Select from List field Add an option using the character "<" (example: <test) Enable Allow Multiple Selection Publish Form or Save Form Expected...

Web Content shows error on every publish with Featured Image

legacy Troubleshooting

Issue Steps to Reproduce Create a `Basic Web Content` and give dummy data in source. Now, select any image under Featured Image Tab. Publish the Web Content. Re-edit the same web content and with/without any...

Unexpected error while installing Xuggler: Unable to install jar

legacy Troubleshooting

Issue Trying to install Xuggler as an external service results in an error similar to Error: An unexpected error occurred while installing Xuggler: Unable to install jar xuggle-xuggler-arch-x86_64-pc-linux-gnu.jar...

Error when attempting to connect to Sharepoint group site (non-root site)

legacy Troubleshooting

Issue When the Sharepoint connector is configured to connect to a non-root Sharepoint site (i.e. https://testsite.sharepoint.com/sites/groupsite), the user sees the following error in the UI as they browse documents from...

Synonym sets and Result Rankings entries are removed when the Elasticsearch index is removed

legacy Troubleshooting

Issue Synonym and Result Ranking entries are removed when the Elasticsearch index is removed. In the event that the index is removed Synonyms are missing even after performing a full reindex. Environment Liferay DXP 7.2...

Error when importing a Site with Style Book due to DuplicateStyleBookEntryKeyException

legacy Troubleshooting

Issue When we import a Site with a Style Book for the first time, the import finishes successfully. But if we make any changes to the page, then export the same Site and try to import again, the import fails due...

Theme Is Not Displayed on Pages and Styling Is Missing

legacy Troubleshooting

Issue Liferay's pages do not display correctly when accessing Liferay directly (i.e. not though a web server, such as Apache HTTP server) Environment Liferay DXP 7.X Liferay Portal 6.X Resolution...

Search Results