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Cannot add web content display portlet from page panel

Issue Reproduction Steps: 1. Set up vanilla 7.2. 2. Go to Site Builder --> Pages and add a public page as a widget page type. 3. Go to the page and from the upper right side click on "+" to open the application menu...

Issue adding web content to page from page "Add Panel"

legacy Troubleshooting

Issue Reproduction Steps: Set up DXP 7.2 Go to Site Builder --> Pages --> and add a public page as a widget page type. Go to the upper right corner of the Page and click on "+" (add applications", then select "Content"...

Site template propagation performance

legacy Troubleshooting

Issue The layouts, portlets, and data from the template are copied to the site created from the template using the export-import process. The initial site created using the template just copies the content data....

Issues with Content Page Indexing

legacy Troubleshooting

Issue When users enable staging with Page Versioning, the content of a content page in the staging version of the site becomes unsearchable. Steps to reproduce: (Scenario 1) 1) Create a new site 2) Create a page...

How to address validation issues and missing references during the staging phase

legacy Troubleshooting

Issue Unable to complete important tasks due to validation issues. Environment Liferay DXP 7.2 Resolution There are some useful settings under: System Settings > Infrastructure > VIRTUAL INSTANCE SCOPE >...

Enable "Shop By Diagram" product type

legacy Troubleshooting

Issue The "Shop By Diagram" option is not visible while creating the Product. Environment Liferay DXP 7.4 Commerce 4.0 Resolution Follow these steps to enable the diagram in Product Click on Control Panel Menu >...

Asset Publisher configured with Content Set does not show expected content after remote publish

legacy Troubleshooting

Issue Steps to Reproduce: 1. Start up 2 bundles with remote staging configured in the Global site 2. In Global > Categorization, add a Vocabulary and a Category 3. In Global > Content & Data > Web Content, add a basic...

Datepicker for web content Date fields starts on Sunday instead of Monday

legacy Troubleshooting

Issue Steps to reproduce: 1. In Instance Settings/Localization add English (UK) as a current locale. 2. Set the current user's profile language to English (UK) - in Account Settings. This means that whenever this user...

The user is not being associated with the organization

legacy Troubleshooting

Issue When a new user is added to an organization through the action menu of the organization. An error is returned if the email address starts with 'postmaster' (for example, postmaster@liferay.com). The new user...

Journal Articles display causing pages loading delay

legacy Troubleshooting

Issue Pages loading delays are detected after updating your patch level. Those pages include jorunal articles to be displayed. Environment Liferay DXP 7.4 Liferay DXP 7.3 from fixpack-3 Liferay DXP 7.2...

Build error while doing buildService

legacy Troubleshooting

Issue User gets below error when doing buildService outside the *-service module: FAILURE: Build failed with an exception. * What went wrong: Some problems were found with the configuration of task...

Why is the rich-text toolbar floating instead of permanent?

legacy Troubleshooting

Issue Users can't see the rich-text actions toolbar until they select a piece of text if they create a new fragment with a rich-text type editable field and place it on a content page. Steps to reproduce 1) Start...

Configuration of Flag notification Email sender addresses and names

legacy Troubleshooting

Issue Flag content warning (e.g. when a user reports a thread on a Message Board as inappropriate) is not sent to admins despite changing the email sender name and address under Control Panel > Instance...

Set Message Boards 'to email address' for notifications

legacy Troubleshooting

Issue Message Boards email notification's 'to address' uses 'from address' instead. When you go to Content&Data → Message Boards → Configuration → Email from and set a valid email address, Message Boards will...

Can we prevent editors from injecting executable code in Web Content fields?

legacy Troubleshooting

Issue When rendering the text fields stored for a Web Content through Web Content Templates, the resulting markup might execute undesired code if the editor has introduced executable code like: <img src=x...

Exporting an empty package 'com.liferay.training.servicebuilder.gradebook.exception'

legacy Troubleshooting

Issue I have tried to follow this tutorial: Back-End Developer - DXP 7.1 → Exercises: Create the Gradebook Service Layer - Steps 8-10, When I try to deploy by dragging the project to the Liferay server, I get the...

Commerce Tab is not visible in Control Panel

legacy Troubleshooting

Issue After starting the 7.3 bundle, the commerce tab is not visible. And, besides that everything looks fine in the console log. 2020-09-18 15:39:51.975 INFO [fileinstall-directory-watcher][LicenseManager:?]...

Error signing via SAML: com.liferay.saml.runtime.exception.AudienceException: Unable verify audience

legacy Troubleshooting

Issue Liferay is configured as a SAML Service Provider. When trying to sign in to Liferay it is not possible and the following error is shown in the logs: 2022-01-20 11:50:38.554 ERROR [default...

Session logs out intermittently after being redirected by the payment link

legacy Troubleshooting

Issue After being redirected by the payment link, the session logs out. Steps to reproduce : 1. Login in Liferay. 2. Call the API in Postman. Request parameters are attached (SSL Commerz Request Parameters.txt)...

413 Request Entity Too Large

legacy Troubleshooting

Issue Whenever a user is trying to upload a file/document in Document & Media portlet, the error "HTTP response 413 and Request Entity Too Large message" is thrown. Environment Liferay DXP 7.2 Resolution This...

Duplicate Product is not taking the name provided by user

legacy Troubleshooting

Issue While duplicating the product, the name provided by the user is not saving instead it is taking the default one i.e. [Copy of +"Product Name"] Steps to reproduce 1. Navigate to Products under Product...

Unable to bind to the LDAP server javax.naming.CommunicationException: [Root exception is java.lang.ClassNotFoundException: javax.net.ssl.SSLSocketFactory cannot be found by com.liferay.saml.web_

legacy Troubleshooting

Issue During the time of portal login using the LDAP users, the user('s) are able to log in successfully, LDAP connections have an active connection but observed the below warnings in the Liferay log. 2021-12-17...

Liferay form security

legacy Troubleshooting

Issue The form can be submitted with an invalid captcha value Steps to Reproduce: 1) Navigate to Content & Data > Forms 2) Add a Form 3) Add a text field 4) Click on kebab on the top right and navigate to Settings...

Commerce Orders are not visible to users with view permissions

legacy Troubleshooting

Issue When view permissions are assigned to users to see the commerce orders with a custom role. But, when login users are unable to see the orders. Steps to reproduce. 1. Create Minium Site( With Admin User) 2....

LAR files from export processes are exhausting disk space

legacy Troubleshooting

Issue When trying to publish content (like staging or exporting pages) a message appears that there is no space left in the storage device Cleaning temporary app server files doesn't help Environment...

Regular pagination is not working for asset publisher

legacy Troubleshooting

Issue Steps to Reproduce Add the Asset Publisher widget to any page. Go to content & data and create more than 3 basic web contents Go to Asset Publisher configuration -> Display Settings Set "Number of Items to...

A section's background image is not published to Live site when using Content Pages with Staging

legacy Troubleshooting

Issue A section's background image is not published to the Live site when using Content Pages with Staging Steps to Reproduce: 1) Enable Staging on the target site 2) Check the Group ID of the site in Site...

In Safari, wrong button press is read when SPA is enabled

legacy Troubleshooting

Issue In Safari (macOS and iOS versions) wrong button press is read when SPA is enabled Steps to reproduce: 1. Deploy testspaformmultiplesubmit1-1.0.0.jar 2. Open Safari browser, add a module to a page, and make...

With Firefox, the UI publication process is not feasible

legacy Troubleshooting

Issue Users are experiencing issues on the UI with the latest version of Firefox (86.0.1). Steps to reproduce: 1) Start a clean instance of Liferay 7.0 2) Open the portal in Firefox version 86.0.1 3) Open a...

web content can not be displayed on the left pane with Elasticsearch NullPointerException in log

legacy Troubleshooting

Issue No web content is displayed either on the left pane or through the web content display widget with the following NullPointerException in log 29/12/2021 06:30:18,799 ERROR [default...

LDAP y gestion de usuarios en idiomas con dos apellidos

legacy Troubleshooting

Issue En un servidor LDAP que se ha configurado conjuntamente con Liferay se tienen almacenados los apellidos de los usuario en dos campos diferentes. Al visualizar los usuarios en el portal no aparece su nombre...

Sort order does not persist in the web content history

legacy Troubleshooting

Issue Steps to reproduce: Start a 7.2 bundle Create a web content Edit it a few times so it will have 3-4 versions Go to the web content's context menu -> View history Reverse the order by version from ascending to...

Translation is lost when default translation is not filled

legacy Troubleshooting

Issue Steps to reproduce: Start a vanilla 7.3 bundle. Create a web content structure with minimum 2 text fields and add a translation to it in any language (I used Hungarian, but also tested with Dutch before). Start...

Missing link in web content display widget to edit scheduled web content article

legacy Troubleshooting

Issue Reproduction Steps: 1. Set up DXP 7.2 with the latest fix pack. 2. Go to Site Builder --> Pages and add a widget page 3. Go to the Page and place a Web Content Display Portlet from the upper right "+" 4. Click on...

addEventListener property is null when previewing page template

legacy Troubleshooting

Issue Steps to reproduce 1. Go to Site → Design → Page Templates and select the Masters tab. 2. Add a custom master. 3. Add an Asset Publisher to the master page template. 4. Click the Preview button. 5. Assert...

Form with select field breaks if SPA is not enabled

legacy Troubleshooting

Issue Steps to reproduce: Set the following property in your portal-ext: javascript.single.page.application.enabled=false Start the server and create a form with a Select From List field with a couple of options....

Elements in the DOM with class hide-accessible with null value inside

legacy Troubleshooting

Issue Steps: 1. Open a fresh bundle with DPX 7.2 FP11 2. Go the main page open add widgets control panel and inspect the DOM 3. Search for null, and you could find two times elements like this: <span...

Web content translations get mixed up when quickly publishing just after saving as draft

legacy Troubleshooting

Issue Reproduction steps Start Liferay 7.2 Create a Basic Web Content (English as default language) Add a translation for Catalan and save the content. Access to edit the content and introduce some change in Catalan...

Group selector delta parameter causes pagination issue

legacy Troubleshooting

Issue Reproduction Steps 1) Start 7.2.x 2) Go to control panel -->sites -->sites and add more than 10 sites (or you can use the attached script for that) 2) Go to Web Content and add a new Basic Web Content 3) Click...

As a user, I want to have all fields translated

legacy Troubleshooting

Issue Steps to Reproduce: 1. Go to Control Panel > Instance Setting > Localization 2. Change Default Language to Spanish 3. Go to Content & Data > Forms 4. Create a Form > Publish 5. Go to created Form page Expected...

Decimales in fields type ddm-number and ddm-decimal always displays the decimal separator as point

legacy Troubleshooting

Issue Decimal fields type ddm-number and ddm-decimal always displays the decimal separator as point when viewing with Web Content Display widget and Asset Publisher Steps: 1. Go to Content & Data > Web content >...

Duplicated information for screen readers in Forms

legacy Troubleshooting

Issue Steps to reproduce Start Liferay Create a Form with a Text Field. Let's name it "Country field". Add your form to Home page Enable a screen reader and navigate to the Text Field's label Expected behavior You...

Search Bar is blocked and prevents visibility (Google Chrome)

legacy Troubleshooting

Issue When running Liferay on certain versions of Google Chrome, the search bar within the Liferay portal is blanked out, making it difficult to use the search bar for its intended purpose. Please see the following...

Non-admin owner of a User Group is unable to perform any actions on it

legacy Troubleshooting

Issue Steps to reproduce: Create a new role (name doesn't matter) Grant the following permissions to this role: Portal: Add User Group Portal: View Control Panel Menu User Groups: Access in Control Panel User Groups:...

Status not translated in vertical card view mode

legacy Troubleshooting

Issue Reproduction steps: In a clean bundle create a basic web content From journal article administration, change the display style to "Cards" from the management toolbar Change the user display language to spanish...

Cannot open action menu for users who have similar screen names

legacy Troubleshooting

Issue Steps to Reproduce 1. Go to Control Panel - Users and Organizations 2. Add a new user with the screen name "test-test" 3. Add another user with the screen name "test.test" 4. Go back to the list of...

Unable to save after unchecking Enable propagation of changes from the site template

legacy Troubleshooting

Issue Reproduction steps: Startup the portal Set the following log levels: com.liferay.portlet.sites.util DEBUG com.liferay.exportimport.internal.controller INFO...

Literal is not localized in item selectors breadcrumb

legacy Troubleshooting

Issue Steps to reproduce 1. Navigate to blogs under Content & Data. 2. Create new blog entry. 3. In edit page, click select file. 4. Select Document & Media. 5. Check that the breadcrumb shows the literals: sites...

Segments, other roles than regular ones not selectable when creating segment with Role property

legacy Troubleshooting

Issue Reproduction Steps: 1. Set up DXP 7.3 with the fix pack DXP 1 2. From Control Panel went to People --> Segments and started to add a new segment 3. Added a User Role Property from the right panel as a condition....

When configuring a Page it is not highlighted on the Page Tree

legacy Troubleshooting

Issue Reproduction Steps: 1. Set up DXP 7.3 2. Go to Control Panel --> Site Builder --> Pages and add a couple of pages. 3. Go to Site Builder --> Pages so you can see the Page Hierarchy 4. Click on the Page Tree icon...

Permission option is missing from page configuration

legacy Troubleshooting

Issue Unable to access the delete or permissions options on a page. Steps to reproduce: 1) Start a clean instance of Liferay 7.2 2) Go to the Pages section 3) Click on the home page's context menu 4) You will see...

Error copying a page: An unexpected error occurred.

legacy Troubleshooting

Issue You find an "Unexpected error occurred" message during a Copy page action. Checking the logs there is a trace like this: 2021-12-28 12:09:49.911 ERROR [http-nio-8080-exec-9][LayoutExceptionRequestHandler:132]...

Default language in DDL is not following instance setting

legacy Troubleshooting

Issue Steps to reproduce: Go to Control Panel > Configuration > Instance Settings > Miscellaneous > Default Language (change it to Spanish (Spain)); Go to Content > Dynamic Data Lists > Click in the ellipses in the...

Web Content display style UI is changing when navigating to other assets

legacy Troubleshooting

Issue Steps to reproduce 1. Navigate to Web Content. 2. Create Basic Web Content (Note that display style of UI is "list"). 3. Change display style icon to table. (Display style changes correctly and UI indicator...

Prevent Site Members from adding documents from the Asset Publisher

legacy Troubleshooting

Issue Site Member are able to add files from the Asset Publisher without adding explicit permissions Environment Liferay Portal 6.2 Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4...

I cannot set a SVG file as a site logo

legacy Troubleshooting

Issue When I try to set a SVG image file as a site logo, the portal displays the error "Error: Please enter a file with a valid file type". Environment Liferay DXP 7.3 Resolution Unfortunately, uploading image...

InvalidReferenceException when rendering an article template

legacy Troubleshooting

Issue Adding a new field in an existing estructure produces an InvalidReferenceException in articles unless you update them if you try to render this field in a template: freemarker.core.InvalidReferenceException:...

java.sql.SQLSyntaxErrorException: In aggregated query without GROUP BY, expression #1 of SELECT list contains nonaggregated column 'lportal.this_.searchText'; this is incompatible with sql_mode=only_full_group_by

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have a dynamic query that uses a group by clause....

Fatal error when using the Patching Tool in Windows

legacy Troubleshooting

Issue When executing the command patching-tool.bat info in Windows, a fatal error is shown: C:\liferay\patching-tool>patching-tool.bat info Loading product and patch information... Product information: * installation...

Cannot access portal due to NoSuchResourcePermissionException exception

legacy Troubleshooting

Issue An error when rendering a page produces a critical issue that blocks the portal access. In the logs you could see a trace similar to this: com.liferay.portal.kernel.events.ActionException:...

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