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Issue When using Oracle 19c as the database, setting the compatible version to 12.1.0.2 or lower can lead to errors under certain circumstances, such as when publishing an object that has relationships with others. You can verify the current compatible version by running the following...

When using Liferay Objects, the pages are inaccessible when viewed from the ellipses menu

legacy Troubleshooting

Issue When using Liferay Obejcts with enough Objects to where the ellipses menu is necessary (7 pages), the pages shown when clicking on the ellipses are inaccessible. The pages are only accessible if they are clicked on in their default state. Example: Pages 5 & 6 are inaccessible...

Web Content with Multi-Select List Fails to Save Values

legacy Troubleshooting

Issue After creating a structure, the multi-select field does not save more than one option. The list in my web content doesn't save if one of the values has a comma in the option. Environment Liferay DXP 2024.Q1+ Resolution Request a hotfix built on LPD-1558, if you are still within...

Unable to Cancel Shutdown Event

legacy Troubleshooting

Issue After scheduling a shutdown event, and trying to cancel it, you see an error: "Error:Text verification failed." When trying to cancel a shutdown event, I'm prompted to input a CAPTCHA, but there is no text box. Environment Liferay DXP Quarterly Release 2024.Q1.7+ Resolution To...

WorkFlow Task Timer Does Not Send Notifications

legacy Troubleshooting

Issue Kaleo Task does not execute a timer with a Groovy type action. After setting a notification in a Workflow Task Timer, the message is not printed in the log. Timer notification is not sent when the timer reaches the given duration The action expected to trigger after a set duration...

The portal is not reindexing because the following error: "HTTP/1.1 413 Request Entity Too Large"

legacy Troubleshooting

Issue When attempting to reindex the portal, the process fails, and the following messages are displayed in the logs: May 29 12:46:07.767 build-3886 liferay[liferay-5655d97f59-99cjk] [dxp] ERROR [liferay/background_task-2][SearchEngineInitializer:168] Error encountered while reindexing...

Image added via rich text editor on Wiki tool losing reference

legacy Troubleshooting

Issue When adding an image in a rich text editor within a Wiki Page using Ctrl C + Ctrl V and then publishing that page, the image loses its reference and is no longer displayed in my content manager. Is there any way to fix this behavior? Environment DXP 7.4 Resolution This behavior is...

Adding or Editing a Web Content in an Asset Publisher does not display a success message

legacy Troubleshooting

Issue When editing or adding a Web Content in an Asset Publisher that is on one of my Portal pages, no message is displayed to the user confirming that the action was performed or if it was successful. If this step is carried out when adding a file in Documents and Media, a success...

Why does my Liferay Docker container slowly accumulate memory over time and run into OutOfMemoryErrors?

legacy Troubleshooting

Issue In some implementations of containerized Liferay Docker environments, there are reports of memory usage slowly increasing over time until an OutOfMemoryError is reached or the pod alerts trigger a kill of the pod. After observing that native OS memory allocated to JVM threads are...

Large Amount of Object Data within the `analyticsmessage` table.

legacy Troubleshooting

Issue We're experiencing slow database restore times due to excessive large object data, primarily within the `analyticsmessage` table. When planning an upgrade, we've found a table with millions of objects, slowing down the process. Environment Upgrading from DXP 7.4 > Liferay DXP...

'Backup "undefined" not found' when trying to restore a db dump in another environment

legacy Troubleshooting

Issue I have performed a backup in one env (for example, DEV), and I want to restore it in another env (for example, PRD). When I try to do that, the result is not successful. In the logs, this error is shown: [ERROR] Error: Backup "undefined" not found at lookupBackup...

All out-of-the-box Liferay Job Schedulers stop working if one job scheduler is incorrectly configured

legacy Troubleshooting

Issue Setting the interval to -1 for scheduled jobs is allowed by the UI, but causes an array of issues. Steps to reproduce: Start the server and login as an administrator. Open Application Menu from top right side application menu icon, and go to Control Panel > Configuration > Job...

When logging into Dynatrace I cannot see my hosts

legacy Troubleshooting

Issue I log in to my Dynatrace Dashboard I see the message "You have no monitored hosts" Environment Liferay PaaS Resolution Make sure that the tenant is correctly configured. The tenant or environmentid (highlighted with yellow in the above picture) should be the same as...

After an upgrade, some fragments get broken because JS strict mode seems to be enforced now

legacy Troubleshooting

Issue We do not declare JS variables when developing fragments. After an upgrade, these fragments stop working properly. Environment Upgrades to the following Patch Releases: 2023.Q3.5+, 2023.Q4.1+ Upgrades to 2024.Q1 or newer Quarterly Release Resolution This is a consequence of using...

NoSuchGroupException: No Group exists with the primary key 0 when updating a Journal Article via service API

legacy Troubleshooting

Issue When trying to update a Journal Article (i.e., a web content) using the service API journalArticleLocalService.updateArticle( journalArticle.getUserId(), journalArticle.getGroupId(), journalArticle.getFolderId(), journalArticle.getArticleId(), journalArticle.getVersion(),...

Unable to read the content for custom_robots.txt file

legacy Troubleshooting

Issue I am getting the following message in my log file: [RobotsUtil:47] Unable to read the content for custom_robots.txt However, the same does not happen in other environments. What can be the reason? Environment Liferay 7.4 Resolution Why can that error message be thrown? That...

SecureXMLFactoryProviderImpl.class_blocked.pdf is not listed

legacy Troubleshooting

Issue The user was unable to install a patch or hotfix, even after restarting the server and attempting with a vanilla instance, the following errors can be seen: ERROR [Patcher:-1] The command has failed. Please see the log for details. 25 Jul 2024 18:22:10,625 DEBUG [Patcher:-1]...

Unable to Edit Document with a Name Not Including a File Extension

legacy Troubleshooting

Issue We cannot edit a document's properties if the document name does not contain a file extension and here are the steps we took: Navigate to Control Panel > System Settings > Documents and Media Change the value for File Extensions from "*" to ".txt" Click Save Navigate to any site...

Unable to restore backups in Liferay PaaS

legacy Troubleshooting

Issue When attempting to restore a backup to the Liferay service, the backup appears to be restored successfully, but there is no document library that appears associated with the Liferay service The following error appears in the log file relating to the backup failing to be restored...

After an upgrade and database migration, old theme is not being replaced by new theme

legacy Troubleshooting

Issue After an upgrade, a new theme developed to replace an old theme is not applied to pages that utilized the old theme. There are multiple pages with different theme settings and updating them one-by-one is impractical. Environment DXP 7.4 Resolution Using the following SQL...

Error appears in Liferay logs when "Members" Widget is added to a blank site

legacy Troubleshooting

Issue When adding a "Members" widget to a new page, on a blank site, the following error appears in the Liferay logs: ERROR [http-nio-8080-exec-6][ComboServlet:412] Skip com_liferay_contacts_web_portlet_MembersPortlet:/o/contacts-web/js/main.js because its content type is not CSS or...

Receiving multiple notification when clicking on 'Done' button multiple times in workflow

legacy Troubleshooting

Issue Getting multiple notifications in the workflow when clicking on the 'Done' button multiple times when assigning the task 'to me' or to the user in the slow network. Steps to Reproduce: 1. Start the server. 2. Create a multilevel workflow. 3. Navigate to the Site Menu >...

Web Content Not Showing as `Translated`

legacy Troubleshooting

Issue After creating a web content in English, then selecting a new language and translating the content, we're able to publish, but the content remains untranslated. We created a sample web content and translated it. The content is translated, but the flag buttons shows `Not Translated`...

The portal is not reindexing because Elastic Search has reached the maximum number of shards.

legacy Troubleshooting

Issue When attempting to reindex the portal, the process fails, and the following messages are displayed in the logs: Validation Failed: 1: this action would add [1] shards, but this cluster currently has [1367]/[1000] maximum normal shards open;]", Environment Liferay PaaS Resolution...

com.liferay.portal.kernel.exception.LocaleException occurs during upgrade

legacy Troubleshooting

Issue I am receiving the following locale exception error when upgrading my database: ERROR - Failed upgrade process for module com.liferay.layout.admin.web com.liferay.portal.kernel.upgrade.UpgradeException: com.liferay.portal.kernel.exception.LocaleException ... Caused by:...

Product Description contains HTML elements

legacy Troubleshooting

Issue When searching products, the product description contains HTML elements. Steps to Reproduce: 1. Create a site using the Minium accelerator. 2. Navigate to Commerce > Product Management > Products 3. Open Brake Fluid and click Publish 4. From the Catalog page, type "brake" using the...

Not all the subCategories are shown when empty search performed

legacy Troubleshooting

Issue When empty search performed not all the available subCategories are shown under a certain Category. Environment Liferay 7.4+ Resolution At your search facets, select configuration of the Category facet and change the value of Max Terms. This value limits how many categories are...

OpenID Connect Client Secret field must be filled

legacy Troubleshooting

Issue I configured an OpenID Connect Provider Connection. When I try to login using the OpenID Connect Client Name, I get an internal server error. In logs, a java exception is thrown: WARN [http -nio-8080-exec-2][PortalImp1:6018] The client secret must not be null...

Checking for missing files in the Document Library as a result of File Store Migration

legacy Troubleshooting

Issue If Document Library files are missing after performing a File Store Migration, can the missing files be identified? Environment Liferay 7.4 Resolution The following Query may be able to check for what is missing from the Document Library The logic is that the the path_ column...

Duplicate account details are visible to user

legacy Troubleshooting

Issue The admin user needs to place an order on behalf of B2C and B2B customers who have different accounts. While impersonating users simultaneously in the same browser, duplicate account details are visible. Steps to reproduce: Create Minium Site Create 2 users with diff 2 accounts...

Creating and Editing a Web Content Structure in Partitioned DB Results in Error

legacy Troubleshooting

Issue Creating and Editing a Web Content Structure in a Virtual Instance in PaaS or a database partitioned environment results in an error like below ERROR [http-nio-8080-exec-1][BundleSiteInitializer:635] null com.liferay.portal.kernel.exception.SystemException:...

Why do I experience slowness after Liferay 7.4 2023.q4?

legacy Troubleshooting

Issue User experiences a slowness in the Liferay 7.4 Q1+ while they check the below query: SELECT COUNT (*) AS col_0_0_ FROM PortletPreferences portletpre0_ WHERE (portletpre0_.ownerType = ?) AND (portletpre0_.plid = ?) AND (portletpre0_.portletId = ?) AND portletpre0_.ctCollectionId = 0...

Click-to-Chat Bubble Disappears When Navigating to Other Pages

legacy Troubleshooting

Issue Click-to-Chat bubble disappears if I change to a different page. The page needs to be reloaded for the click-to-chat bubble to appear. During conversation in click-to-chat bubble, the conversation disappears when navigating to another page. Environment 2023.q4 Zendesk Web Widget...

Why is Jenkins build failing with SynchronousResumeNotSupportedException?

legacy Troubleshooting

Issue We are facing an issue where the builds are failing and we are getting the below error: org.jenkinsci.plugins.workflow.steps.SynchronousResumeNotSupportedException: Resume after a restart not supported for non-blocking synchronous steps at...

Is there any risk to remove the SystemEvent table entries while using Staging?

legacy Troubleshooting

Issue I would like to remove all entries from the SystemEvent table using the approach from this article. Environment Liferay DXP 7.0+ Resolution The Site Deletions must be published before the property staging.system.event.max.age=1 is active and removes all entries.,...

Theme is not persisting in site templates

legacy Troubleshooting

Issue When a user creates a new site template and configures a custom theme, it is redirected to the 'classic theme' when a new site is created using that template. Steps to reproduce: 1. Start Liferay 2024.Q2.0 2. Navigate to Site Administration -> Click on Site Templates and create a...

Error on SecRuleEngine ${LCP_WEBSERVER_MODSECURITY}

legacy Troubleshooting

Issue Issues with Websever relating to Modsecurity: ERROR 'SecRuleEngine ${LCP_WEBSERVER_MODSECURITY}' was not declared on /etc/nginx/modsec/modsecurity.conf file Environment 7.4, Quarterly Release Resolution This is a misleading error. Typically, ModSecurity can be enabled and...

Framework Event Error after installing Liferay Reports App

legacy Troubleshooting

Issue After installing the Reports App in Marketplace, the bundle starts with the following errors in the logs and the Reports App is not available. ERROR [Framework Event Dispatcher: Equinox Container: de1f461e-8a23-43ec-a6b7-9a3043cdaa93][Framework:56] FrameworkEvent ERROR...

Can't add a new admin or requester to our project

legacy Troubleshooting

Issue We tried to add a new user to our Zendesk project but they still can't access the tickets Environment Zendesk Resolution You should check if you have support seats left available, if they are full, you should contact your sales representative requesting to increase the support seat...

Why do I get PortletDataException when trying to delete a Site?

legacy Troubleshooting

Issue When I try to delete a Site, I am getting the following error (full stacktrace attached): ERROR [http-nio-7080-exec-4][GroupLocalServiceImpl:4161] Unable to delete data for portlet null in group 2934490 com.liferay.exportimport.kernel.lar.PortletDataException: No...

Cloud Console email verification gives an invalid email error

legacy Troubleshooting

Issue When I click on the Accept Invite link in the email to verify my email address to access the DXP Cloud Console, I receive the following error: Invalid email. How can I log in? Environment Liferay SaaS Liferay PaaS Resolution This is likely due to some characters that are in your...

PatchFileStructureException: Could not find hotfix.json or hotfix.sign

legacy Troubleshooting

Issue In some circumstances, users are unable to install the hotfix in their environment. The cause is often due to the incompatibility of the patching tool version. Sometimes, users receive the following error line: Problem occurred during the parsing of the hotfix:...

Strange characters appearing in Control Panel

legacy Troubleshooting

Issue We are observing a strange behavior in the system, where many fields display strange values, such as "â€€â€€â€€", in both System Settings and Instance Settings. We are also seeing the following WARN in our logs: WARN [main][MainServlet:229] The default JVM character set...

New Users Are Not Being Indexed, But Exist in the Database

legacy Troubleshooting

Issue After upgrading to 7.4, users are not being indexed, but we are able to see them in the database. New users are unable to login and are not searchable within the portal. Admin is unable to search new users to add them to groups or roles. Environment Liferay DXP 7.4 & Quarterly...

Cannot use Iframe in Web Content Article

legacy Troubleshooting

Issue Cannot use Iframe tag in Web content article source, because it automatically adds sandbox tag and it cannot be modified. Environment 2024.Q1 2024.Q2 Resolution This change was made due to security reasons to prevent code execution. The behavior can be changed by navigating to and...

Skippable Pages containing Mandatory Fields Can Break Forms

legacy Troubleshooting

Issue I'm trying to complete a multistep form that's supposed to have seven steps. Some questions on the form are required, while others are optional. When I reach the final step and click 'Submit,' I get an error message saying 'This form is invalid. Check field.123456789.' This error...

In Progress Publications Can't Be Published After Upgrading

legacy Troubleshooting

Issue After upgrading, any "in progress" publications fail to publish. When I attempt to publish them, the publication fails and they are marked "out of date". An Unable to publish from test to Production because it is out of date with the current release error is printed in the logs:...

Building a Docker image with Liferay based on another OS (Red Hat)

legacy Troubleshooting

NOTE: The following resolution requires customization and should only be implemented at the discretion of your team. Liferay Support will not be able to assist with designing or implementing customizations. Issue I have a problem with the fact that Liferay's official DXP Docker images...

Some documents are missing the Download permission after an upgrade

legacy Troubleshooting

Issue After upgrading from 7.4u60 to 2024.Q1.4, users are unable to download files from documents and media. They are able to view the files, but the download permission isn't set on their roles. I understand the download permission was added in u75, and that this permission should have...

Unable to play audio of OGG format in Safari Browser

legacy Troubleshooting

Issue While playing the audio in Safari Browser, it shows an error, however, the same audio is working fine in other browsers. Here is the below code for adding the audio on the portlet with <audio> tag: <audio width="300" height="32" controls="controls"><source src="filename.ogg"...

The Blueprints are not visible on the pages after upgrade process

legacy Troubleshooting

Issue Upgraded the Liferay from DXP 7.4 update 31 to the latest release (DXP 2024.Q2 is the latest one at the time of writing this article), the blueprint is not visible on the pages, which was configured in the previous update. Steps to reproduce: Start DXP 7.4 update 31 Navigate to...

Workflow task is not assigned to site role users

legacy Troubleshooting

Issue The users having certain site roles are unable to see the workflow tasks in the 'Assigned to my roles' tab Steps to reproduce: Start Liferay Bundle DXP 7.4 update 92 Create Sites: Create a new site (e.g., Parent). Create a child site (e.g., Child) under the newly created Parent...

CVE-2013-3587- enable of HTTP compression

legacy Troubleshooting

Issue Security vulnerability CVE-2013-3587 details a breach attack that is possible with the enable of HTTP compression and Deflate. Steps to see the behvaior: Navigate to any of the pages on the Liferay server. Inspect the browser, open the network tab request, and check the...

"Prefix" does not save when switching between "Languages" for a User

legacy Troubleshooting

Issue When editing the "Language" selection for a User the "Prefix" does not always save the pre-selected response. Example: Set the "Prefix" to "Mr" and "Language" to "English" for a User and click Save. Change the "Language": "English" to another language where "Mr" is not the same...

Theme upgrade issues

legacy Troubleshooting

Issue We are moving from Liferay 7.3 to Quarterly releases and we would like to upgrade our theme, but facing errors e.g. "No mixin named media-query." or "Undefined variable: '$nav-underline-font-size'." Environment Liferay Quarterly Releases Liferay Theme Generator Resolution Make sure...

ServiceBuilder Updates Not Reflected in Database

legacy Troubleshooting

Issue Service Builder changes does not apply updates on database after add or delete a column in service.xml Environment Quarterly Releases Resolution Liferay has the property schema.module.build.auto.upgrade set to false by default. Unless you set this property to true in your...

Known Issue [Resolved]: Control Panel access not correctly being provided through role assigned to user group

legacy Troubleshooting

Issue A user is not able to see the control panel, even though they are in a user group which correctly has assigned the application permissions and resource permissions relating to control panel access Environment 2024.Q1 Resolution This is resolved in 2024.Q2.0+, via the fix for...

Guest user is not redirected to the login page when accessing the portal with site URL

legacy Troubleshooting

Issue When I access https://www.myapp.com/mysite without logging in, it shows 404. When I add the page name to the URL e.g. https://www.myapp.com/mysite/sitepage, then it redirects to login screen. The login prompt is enabled at System settings -> Security -> Login. Environment Liferay...

Configuring Default Permissions for New Folders: Addressing Inherited Permissions for Guests

legacy Troubleshooting

Issue The default selection of "Site Member" is preventing the inheritance of guest permissions. This default behavior occurs because a private page exists in the site, influencing the default permission settings. Environment Quarterly Releases Resolution To have the "Guest" option...

Facing issues in setting 'liferay.workspace.product' property for Liferay Workspace

legacy Troubleshooting

Issue Upgrading the portal from Liferay DXP 7.4 Update 67 to Liferay DXP Quarterly Release 2024.Q1.9 and trying to set 'liferay.workspace.product = dxp-2024.q1.9' in the gradle.properties however, it is not working. Environment Liferay DXP 2024.Q1.9 Resolution Try setting 'dxp-7.4-u112'...

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