Site Search - Liferay Learn

ADA Compliance: JAWS Screen Reader announcement does not match actual key command.

Issue When I activate the three dot menu control, the JAWS announcement is not matching the actual key command. JAWS reads “Press space to activate the menu”, however, pressing space bar does not activate the...

Logout function after disabling header

legacy Troubleshooting

Issue If we disable "Show Header" in Site Builder > Pages > Public/Private Pages settings > Look and Feel > Show Header, the user icon is not there. How should a user log out in this case? Environment 7.2 Resolution...

Tabs fragment fails to render with error "Unable to render content of fragment entry 0:Index: 1, Size: 1"

legacy Troubleshooting

Issue After adding a Tabs fragment to a page, the content page is broken and can no longer be edited. The portal logs show the following error: Unexpected error has occurred." and...

Error in assembling the CSS classes in the html generated by the Grid fragment

legacy Troubleshooting

Issue When assembling a grid using HTML fragments, Liferay generates two CSS classes "glued" in the HTML, which results in incorrect behavior of the grid. In Liferay DXP 7.4 equal or below Update 65 Environment...

Blog posts with images in Webp format cannot be published

legacy Troubleshooting

Issue When trying to publish blogs with images in .webp format, an error is displayed in the UI and the publication is not carried out. Environment Liferay DXP 7.3.X Liferay DXP 7.2.X Resolution Please request a...

Error when embedding videos on blog using TinyMCE

legacy Troubleshooting

Issue When trying to embed videos in blogs using TinyMCE, using the files present in documents and media, the video is not embedded, with a gray screen. Environment Liferay DXP 7.2.X Resolution Upgrade to Liferay...

Import .lar name display as 'Untitled' after successfully upload .lar from import section

legacy Troubleshooting

Issue LAR imports are all named 'Untitled' Steps to Reproduce: 1) Navigate to Menu > Publishing > Export 2) Export a LAR of the site 3) Go to Menu > Publishing > Import 4) Import the LAR of the site Expected...

The Liferay Server Cannot Start Up After Installing a Hotfix

legacy Troubleshooting

Issue The Liferay server cannot start up after installing the hotfix (For example, hotfix-8495). In a Tomcat server, the following error occurs: ERROR [main][PortalContextLoaderListener:114] java.lang.NullPointerException...

The 'Select All' checkbox does not appear properly under the Define Permissions tab

legacy Troubleshooting

Issue The 'Select All' checkbox does not appear properly under the Define Permissions tab. Steps to reproduce: 1) Navigate to Control Panel > Roles 2) Edit the 'Guest' role and navigate to the Define Permissions...

SystemEvent table might accumulate in size over time

legacy Troubleshooting

Issue You might encounter a behavior where your SystemEvent table has increased to a size which you deem troublesome. The SystemEvent table contains the deletion events of assets for Staging. These events can be...

How to protect against the vulnerabilities related to SnakeYaml in version 1.27

legacy Troubleshooting

Issue How can I mitigate vulnerability CVE-2022-38749, CVE-2022-38750, CVE-2022-38751 and CVE-2022-38752 regarding Liferay DXP? Environment Liferay Portal 6.2 EE Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2...

Content Display Widget does not properly display video

legacy Troubleshooting

Issue Unable to see the video after attaching it to the widget. Steps to reproduce: 1) Create a New Site 2) Create a blank page with the name: Video 3) Drop the Content Display widget. 4) Attach a video file to...

Double clicking the accent key in the template editor crashes the entire page

legacy Troubleshooting

Issue When accidentally double-clicking the accent key in the template editor using a browser with Windows, to try to write for example "á", the portal hangs and nothing can be done except exit the page....

Headless Endpoint WorkflowInstance Change Transition Not Working

legacy Troubleshooting

Issue When trying to use endpoint '/o/headless-admin-workflow/v1.0/workflow-instances/{workflowInstanceId}/change-transition' to approve and reject workflow tasks using the headless endpoint we are getting 400...

Cannot set proper permissions for Panel Category Entries in a Custom Site

legacy Troubleshooting

Issue The custom site panel category entries' panel app permissions do not work as intended. We are unable to grant permissions to access the panel app through a "Site role" if the category key does not start...

A Site Administrator cannot view or update the value of page or site custom fields

legacy Troubleshooting

Issue A Liferay administrator has created custom fields for pages and sites. A site administrator cannot update or even view the value of these custom fields when going to a page configuration or to the site...

Time zone of the web content publication date and time

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

MethodPropertyAccessor not found

legacy Troubleshooting

Issue The "module-hbm.xml" file generated by Service Builder has references to com.liferay.portal.dao.orm.hibernate.MethodPropertyAccessor instead of com.liferay.portal.dao.orm.hibernate.LiferayPropertyAccessor, with...

Websphere and Liferay Update 64, icons not displaying.

legacy Troubleshooting

Issue When using Liferay 7.4 Update 64 with Websphere 9, the eye icon(Toggle Controls icon) is in the wrong place and makes it so that you are not able to edit the page. Environment Liferay 7.4 update 64 IBM Websphere...

Error 400: Input is invalid JSON when making certain requests from Swagger UI

legacy Troubleshooting

Issue When you execute a PUT method from the Swagger UI, such as (this is the request generated from the UI): url -X 'PUT' \ 'http://localhost:8080/o/headless-delivery/v1.0/documents/183873/permissions' \...

Unable to single publish web content after LAR import to staging enabled site in 7.2

legacy Troubleshooting

Issue In 7.2, after importing a LAR file to a staging enabled site, single publish of web content does not propagate to live successfully, and content in the live site remains unchanged Environment DXP 7.2 Resolution...

Filter on Product List UI does not show all category

legacy Troubleshooting

Issue Not all categories appear when filtering the product list Steps to reproduce: 1) Create a few categories with a hierarchy up to level 3 or 4. 2) Navigate to Commerce> Products> select the 'Filter' 3) Select...

The first repeatable field in a web content cannot be removed

legacy Troubleshooting

Issue Unable to remove the 1st repeatable element Steps to reproduce: 1) Start the DXP server 2) Create a new structure > add a Text field > set Repeatable to Yes > save the structure 3) Start creating new web...

Checked Sites become unchecked at Instance Settings > Analytics Cloud

legacy Troubleshooting

Issue At Instance Settings > Analytics Cloud, when a new site is checked on the first page and another site is selected on a subsequent page, the first site becomes unselected after saving the modification. How can any...

Unable to bind to the LDAP server javax.naming.AuthenticationException: [LDAP: error code 49 - Invalid Credentials]

legacy Troubleshooting

Issue Unable to connect to Open LDAP in DXP due to the following UI error Environment Liferay DXP 7.4 Resolution These errors typically occur when Liferay is unable to communicate with LDAP or when mapping mistakes...

I cannot use special characters in Templates

legacy Troubleshooting

Issue I included certain special characters in a template such as ¡áéíóú and saved it. When I reopened the template, the HTML and Elements sections stopped displaying. When I saved the template again, the UI showed...

Video fragment using different languages

legacy Troubleshooting

Issue If you add a video fragment using two different languages (english and then chinese, for example) the actual behavior you will see is that the page with english locale will display the other language video...

Pages using template have a different URL showing in sitemap.xml

legacy Troubleshooting

Issue When crating pages or web content using a page template the URL that is generated contains a "w" character. When checking the sitemap, this pages are being referenced using the character "-" instead of...

Xuggler cannot generate thumbnail for videos with more than 2 audio channels

legacy Troubleshooting

Issue For videos with more than 2 audio channels, Xuggler does not generate thumbnail and throws an error: 2023-02-16 10:48:35.507 ERROR [main][xuggler:105] Error: inputChannels > 2; unsupported...

The same URL repeats in sitemap.xml even after disable sitemap index

legacy Troubleshooting

Issue When the property "xml.sitemap.index.enabled" is false one sitemap is created for each site. When there's a unique sitemap index the same URL is repeating several times. Environment DXP 7.3+ DXP 7.4 u4...

403 error in Liferay SaaS project

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes, Liferay SaaS clients report that they are...

Entity content is too long for the configured buffer limit

legacy Troubleshooting

Issue When performing a custom search such as: IndexSearcherHelperUtil.search(searchContext, query); the following exception is thrown from Elasticsearch and no results are obtained from the...

JavaScript Errors when deleting newly added data to 'Custom Excluded Paths' field in 'Frontend SPA Infrastructure'

legacy Troubleshooting

Issue After data has been entered into the Custom Excluded Paths field in the Frontend SPA Infrastructure, deleting that data results in the following JavaScript errors in the browser console: Uncaught Error: No route...

Unable to select the empty vocabulary

legacy Troubleshooting

Issue The user is not able to select the empty vocabulary on the modal. Step to reproduce: 1) Add a new site 2) Add two vocabularies 3) Add a category under one vocabulary 4) Open the category ellipsis menu 5) Move...

Conditional workflow is breaking

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Control Panel > Applications > Workflow > Process Builder > Workflows > Add Conditional Workflow(attached). 3. Apply conditional workflow on...

Clean up corrupted Search service volume

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue My Search service's volume is corrupted and the ES nodes...

Unable to add SKU to the product via headless API

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Create a site by using a minium site template. 3. Create an option with the name "City". 4. Create a specification with the name "segment". 5. Navigate to...

Large Amounts of Semrush Bot requests

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Several requests coming from the SemrushBot/7~bl web crawler...

Link tab missing from fragment link configuration

legacy Troubleshooting

Issue The link panel is being hidden for some editables Steps to reproduce: 1) Navigate to Design > Fragments and create a fragment with this markup: <div class="fragment_1"> <a href="#"...

Multiple LDAP connections shared with one LDAP server prevent some users from logging in

legacy Troubleshooting

Issue When multiple LDAP connections are shared on one LDAP server, only users from one LDAP connection can log in while users from the other LDAP connections cannot. The following error is seen in the logs: 2023-02-17...

Jenkins unable to update commit status to GitLab

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Builds using gitlab-api fail during the last steps of the...

Unable to set the custom configurations in the price range facet

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Create a site by using the 'speedwell' site template. 3. Navigate to the catalog. 4. Select the configurations of the price range facet. 5. Set the...

Unable to search with special characters inside quotations

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Create one basic web content named "test**". 3. Navigate to Liferay DXP(default web site). 4. Enter test** in the search bar, and the search result will...

Unable to create the product with the provided default image

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Document and Media. 3. Upload an image. 4. Get the fileEntryId of the image. 5. Navigate to system settings > Catalog (in the first block...

I cannot use special characters in Fragments

legacy Troubleshooting

Issue I included certain special characters in the fragment such as ¡áéíóú and published it. When I reopen the fragment, the special character is displayed as � and doesn't allow me to publish anymore. The logs...

Unable to add dynamic filter rules in Product Publisher Widget

legacy Troubleshooting

Issue When the dropdown option is changed from Tags to Category, the input box disappears. Steps to reproduce: 1) Create some categories from the Global Site. 2) Create sample commerce products and attach the...

Page canonical URLs of each existing language always point to the default language URL

legacy Troubleshooting

Issue We have detected that the page canonical URLs of each existing language always point to the default language URL. Our default language is English, and we have a page in two languages: English:...

Color Contrast does not meet ADA requirements

legacy Troubleshooting

Issue Color Contrast throughout Liferay's out-of-the-box platform does not meet the minimum ADA requirements. One example of this can be seen when adding a page using the Global template; the toggle switches...

ElasticsearchException java.net.ConnectException: Connection refused during the upgrade process and it fails, but Elasticsearch is not necessary during it

legacy Troubleshooting

Issue The following ElasticsearchException is thrown during the upgrade process, causing the upgrade to fail, but the Elasticsearch server is not necessary during it How can avoid this error? 2023-02-07 11:21:22.931...

The image version has been changed, but the image remains the same

legacy Troubleshooting

Issue The image does not change, but only the versions do. Steps to reproduce: 1) Navigate to Content and Data > Documents and Media 2) Upload an image 3) Do check out and download it 4) Click three dots (Action...

Filter option under Content exports all data

legacy Troubleshooting

Issue Under Content, filtering the data based on the available options exporting all the data. Environment Liferay DXP 7.x Resolution While exporting, the contents are filtered based on the date range but...

The Sort widget does not return accurate results on the first try

legacy Troubleshooting

Issue Some inconsistencies in the sort widget's behavior Steps to reproduce: 1) Create 3-4 web contents with the keyword 'test' at different time intervals to see the time difference in their creation. 2) Create a...

Elasticsearch cluster health status is Red

legacy Troubleshooting

Issue The elasticsearch server cluster health status is red with the below error in the logs elastic search logs and noticed the below information. Failed to execute phase [query], all shards failed Failed...

Import failed with duplicate layout page template

legacy Troubleshooting

Issue The import process failed with the below error 2023-01-02 06:33:32.734 [liferay/backgroundtask-4]...

Fragment with a dropzone doesn't work with the original dropzone in the master page

legacy Troubleshooting

Issue If we create a fragment with the tag <lfr-drop-zone> and include it in a master page, when dragging the original dropzone to the fragment it is not possible to include other components in this area....

"Not Found" message on the details page of a product when its localization differs from the user's localization

legacy Troubleshooting

Issue When a product is created, the product localization is set to Default Catalog language (e.g.: en_GB) If a user with a different localization setting (anything other than en_GB in this example) accesses...

java.lang.ClassCastException: class com.liferay.util.axis.SimpleHTTPSender cannot be cast to class org.apache.axis.Handler error when using axis library to call an external web service

legacy Troubleshooting

Issue We have implemented a custom code in an OSGi module that uses the Apache Axis client and is trying to invoke an external SOAP web service. When we try to call the external service, a ClassCastException error is...

Asset Publisher Page selector doesn't work

legacy Troubleshooting

Issue When I try to change the Page number in the combo box of the Asset Publisher, It always remains on the same page. Environment Liferay DXP 7.2 Fix Pack 14 or below Liferay DXP 7.3 Fix Pack 2 or below Resolution For...

Fragment and page templates with Japanese titles fail to export.

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Please be aware that the page you are viewing has been...

Error when updating SEO information after changing localization language

legacy Troubleshooting

Issue It is not possible to update SEO settings after changing the portal language. The message Error: Your request failed to complete is reported in the UI and we see the following error in the log: No render...

Search Results