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Issue with Publishing Expired Content in Publications

Issue When trying to approve a Publication that includes expired Web Content, the following error is displayed: "This publication contains unapproved changes that need to be approved before being published."...

Browser Pop-Up For Non-Https Site

legacy Troubleshooting

Issue We are seeing a browser pop-up warning for our users when they try to login to our http site. They become concerned as it says the connection is not secure, but to 'send anyway'. Can this be disabled by Liferay...

Navigation menu URLs not following the selected language

legacy Troubleshooting

Issue Content is stored in Web Contents not on pages > navigation menu items are created as URLs, in most cases, because of this The Web Contents are translated/using more than one language (at least 2) > can...

Uncaught type errors on browser console while adding product pricelist

legacy Troubleshooting

Issue In a product's edit SKU side panel, it's not possible to add a new price entry Steps to reproduce: 1) Navigate to Commerce> Products 2) Create a new product or click the existing one 3) Now, go to SKU > click...

Currency management missing in the discounts

legacy Troubleshooting

Issue To choose the correct currency for 'Discount', we must first set our currency as the primary currency in Commerce> Store Management> Currencies. Apart than that, it is not set. Is this expected Discount...

I cannot add Filters in the Product Publisher configuration

legacy Troubleshooting

Issue The Product Publisher widget does not allow selection of Categories and Tags in Filter rules. Environment Liferay DXP 7.4 Update 51 Resolution This issue is being addressed by COMMERCE-10627. Please update...

Prompt a guest user to Office 365 login when attempting to access a protected page resource

legacy Troubleshooting

Issue We have configured Single Sign-On (SSO) with OpenID Connect using Office 365. We set the portal property auth.login.prompt.enabled to true to prompt a guest user to login when attempting to access a protected...

Previewing a web content with a Display Page Template does not work if a theme is applied

legacy Troubleshooting

Issue As an Asset Library admin, I want to be able to preview web contents through the connected sites' display page templates, so that I can make changes accordingly without having to switch sites....

Limiting number of file versions in Documents and Media does not work

legacy Troubleshooting

Issue Setting the limit of file versions to file following the article, however there are still more than 5 versions are available in Documents and Media :...

Error while Importing LDAP data: SQLServerException: String or binary data would be truncated

legacy Troubleshooting

Issue LDAP import fails due to an error stating that the user could not be updated due to a DataException, which is in turn caused by a SQLServerException, stating that String or binary data would be truncated. Please...

Enable Basic Authentication Protocol Support for Talend

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Talend Liferay component requires using basic...

YBS require as a longer term fix for the SEO and Navigation Menu issues in Publications

legacy Troubleshooting

Issue It's not possible to use publications to publish pages when a page has SEO content. Pages will not publish whilst using a publication, just saves a draft. Environment DXP 7.3 Resolution This issue...

Unable to set a Display Page on documents

legacy Troubleshooting

Issue The form to set a display page is visible but after publishing it is not set. Environment DXP 7.2 Resolution Only display page templates should be selected for documents. Web Content should be the...

Catalog page Products Rendering Performance issue

legacy Troubleshooting

Issue When the catalog page is rendering it is observed that it takes about 10-15 seconds to completely render the page for Minium theme and renderer type is Minium. Environment Commerce Resolution The...

Reindex Required After New Deployment

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When performing a new deployment, a complete reindex...

Is Liferay's SAML Service Provider Logout URL required in the Identity Provider?

legacy Troubleshooting

Issue Azure's SAML Identity Provider (IdP) marks the Service Provider's (SP) Logout URL as "optional" However, when I remove Liferay's Logout URL from Azure's SAML configurations, Liferay users are not signed out...

ADA Accessibility - Sr doesn't announce what is selected after checking checkbox.

legacy Troubleshooting

Issue Expected Result: Screen Reader gives information that is available on page after selecting checkbox Screen Reader should announce, "checked, 1 of 3 selected" Actual Result Sr doesn't announce what is...

Running CREATE FUNCTION generates permission/privilege error

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to execute a CREATE FUNCTION(scalar) statement, the...

Lots of RedirectNotFoundEntry data in viewcounterentry table

legacy Troubleshooting

Issue We've noticed that the viewcounterentry table is full of records with the classname com.liferay.redirect.model.RedirectNotFoundEntry. The redirectnotfoundentry table is empty. It might be related to...

Multiple CKEdtiors on a page may crash Chrome Browser

legacy Troubleshooting

Issue Web Content Editor contains 150 repeating HTML fields, CKEditors, on a single page causing Chrome Browser to not load completely or crash Environment Observed in Liferay DXP 7.3 Resolution This has been observed to...

User without any permissions can add items to the cart

legacy Troubleshooting

Issue Any user added to an Account is able to make a purchase for that account, regardless of Account Roles assigned. This is only able with the Minium template. Environment DXP 7.4 Resolution This issue...

Dynamic Data Lists Spreadsheet View does not display inputted dates properly

legacy Troubleshooting

Issue If you choose a Data Type on a Dynamic Data List that has a date field on it and insert some dates, the dates are gonna be surrounded by quotes and brackets instead of the usual way. Environment DXP...

Dynamic Data Lists do not save inputted data when switched to Spreadsheet View

legacy Troubleshooting

Issue When using Dynamic Data List Spreadsheet View, adding new data does not work as intended. It seems like the format with which the front-end passes data to the back-end changed in LPS-107858. However,...

XSS and Web Content editing

legacy Troubleshooting

Issue Web Content Editing If a script is added to the content field and published, the script is executed when the article is displayed. Accessing the page triggers an alert each time. Allowing such content could...

Web Content articles are not showing up when being searched or in Asset Publishers

legacy Troubleshooting

Issue Web Content articles are not showing up when searching for them through the portal's search bar or when they should be displayed in Asset Publishers. This happens even though the Web Content articles...

Navigation bar gets out of sight when adding too many lines to a Web Content article

legacy Troubleshooting

Issue When editing a WC article, either from the Web Content Menu or from a Web Content Display widget, and adding too many lines, the WC article box scrolls down and thus the navigation bar which you can...

Default Display Page Template for WebContents

legacy Troubleshooting

Issue Within the webcontent edit screen, there is a component in the right sidebar that allow us to define a Display Page Template in order to configure which will be the page that will render the content when it is...

Successful publications with JSON error messages

legacy Troubleshooting

Issue After configuring a local or remote Staging environment, creating a page in the staging site, adding a Web Content Display widget to the page, creating a new Publish Process (select the previously create page,...

ADA Accessibility - Newly opened dialog box is not accessible using the tab key

legacy Troubleshooting

Issue Expected Result: Focus should move to the newly displayed content when navigating using the tab key. Actual Result: I expect focus to move to newly displayed content when I press the TAB key, like the...

Unable to request creation of a workspace in Analytics Cloud

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I'm accessing the Customer Portal but I don't see the ''Finish...

ADA Accessibility - SR doesn't announce message that comes after selecting rows in the table on sites page.

legacy Troubleshooting

Issue Expected Results: Screen Reader should announce message which comes after selecting rows in table. Screen Reader should announce, "1 of 3 selected' after selecting checkbox in the table. Actual Results:...

I am redirected to the home guest page after login with SAML

legacy Troubleshooting

Issue After logging in with SAML, I am redirected to the Home Page of a non-logged-in user. I am redirected back to the Portal login screen after login with SAML Environment Portal 6.2 DXP 7.0+ Resolution This can be...

Web Content still being accessed from an unconfigured Friendly URL

legacy Troubleshooting

Issue When using Display Page Templates to display web content on the Portal, my web content is being accessed by more than one URL. Why when configuring a friendly URL to access my web content through the Display Page...

ADA Accessibility: Screen Reader doesn't announce current selected page when focus is on selected page number

legacy Troubleshooting

Issue Expected Result: SR announces "current page" along with the page number when focus is on the current page number. Actual Result: SR announces,"Page 2 Link" Steps to Reproduce: Tools: JAWS 1. Open the HR...

ADA Accessibility - Links present on table do not have any distinguishing features which would make them look like a link

legacy Troubleshooting

Issue Expected Result: I expect links to look different than normal non-link text. Ex. -links should be blue in color with an underline so that users will know the link is available. Actual Result: Links...

Error 400 in Okta when login using SSO with Liferay PaaS Console

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We integrated the Liferay PaaS console with our IDP...

Address already in use

legacy Troubleshooting

Issue You might encounter an error during portal startup or during starting an upgrade process where you see the following logs: ERROR [Start Level: Equinox Container:...

Cart checkout: cannot return back to billing address step

legacy Troubleshooting

Issue When unchecking "use shipping address as billing address", and then providing the same address for shipping and billing, end user cannot go back and change the billing address to something else, because that step...

How to add custom Meta tags to specific page

legacy Troubleshooting

Issue We added the following meta tags via the page settings, but that generated html code is encoded and it is not working: <meta content="<html lang="fi"/> <meta name="sdg-tag"...

Problems with marketplace Sync Connector deployment on 7.3

legacy Troubleshooting

Issue I have installed the Sync Connector from marketplace on my 7.3 instance, but it doesn't seem to work in the startupp errors I see a part like this: 2023-05-31 12:18:15.064 ERROR [Framework Event Dispatcher: Equinox...

ADA Accessibility - Text appears to be Heading 1 but not announced by screenreader as Heading 1

legacy Troubleshooting

Issue Expected Result: All text which are visually appearing as text is recognized as text by the screen reader. Actual Result: There is text content visually appearing as heading but not recognized as heading by...

Images lost during staging publication

legacy Troubleshooting

Issue Customer reports images are gone after they published content It could be images or files from the Document Library Environment Liferay DXP 7.2 Resolution If the publication took a lot of time it is...

Content page displays wrong title when special characters are used on it

legacy Troubleshooting

Issue If the title of a Content page has special characters on it, the title will then be displayed with "&". This usually happens when you place the character "&". For example: "Documents & Media", in...

LCP CLI support for AArch64/ARM64

legacy Troubleshooting

Issue LCP CLI fails to install on environments using AArch64/ARM64 architecture Environment AArch64/ARM64 environments Liferay Cloud command line tool Resolution LCP CLI as of version 3 is not compatible with...

Cannot publish article without friendly url

legacy Troubleshooting

Issue In our Liferay 7.4 instance, editors encounter an error when attempting to publish an article without a Friendly URL, which differs from the behavior in Liferay 7.1. Environment Liferay DXP 7.4 Resolution The...

Integration with Vlibras Script

legacy Troubleshooting

Issue When attempting to include the Vlibras script into the page, certain errors arise, causing the script to malfunction or causing buttons and links to stop working properly, for example. Environment Liferay...

OpenID Connect cannot be enabled on Liferay SaaS setup

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Failing to enable OIDC implementation on an instance...

404 error for fragments images after updating site friendlyUrl

legacy Troubleshooting

Issue When we change the site friendly URL, fragment images stop working and 404 errors were found in the browser console. Steps to Reproduce: Set up Liferay DXP 7.4 Update 74. Navigate to Site Builder > Pages >...

Size reduction of the document library/backup

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue From one day to another our backup size is reduced with...

Backup is failed with RangeError

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Backup is failed with RangeError ERROR [WARN] RangeError: The...

Bootstrap Accordion does not work correctly

legacy Troubleshooting

Issue When I click on the expand button, the expanded area is not displayed, so I am not able to change the text (without editing the text in the source code). Environment Liferay DXP 7.3+ Resolution System settings...

Necessary Permissions to Export or Import a Page

legacy Troubleshooting

Issue What permissions are necessary to be able to export or import a page? I get the error "I'm sorry, you don't have permission to access the requested resource" when trying to import or export a page. Environment...

How to update jackson-databind library

legacy Troubleshooting

Issue For security reasons we need to update the jackson-databind library from version 2.13.2.2 to 2.13.4.1 How do I update the jackson-databind library in Liferay DXP? Security vulnerabilities in jackson-databind...

Error "cannot remove '/opt/liferay/data/license/*': Permission denied"

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After restoring a backup, the liferay service fails to...

Auto-revert when issuing/revoking Roles

legacy Troubleshooting

Issue Pre-assigned roles are being issued/revoked during the "Assign Roles" action when using multiple pages during the "Assign Roles" stage. When navigating through multiple pages, a previously issued/revoked role...

Importing LAR using "Copy as New" option does not create a new copy of it

legacy Troubleshooting

Issue When exporting a Web Content article as a .LAR file and importing it through a Web Content Display widget using the "Copy as New" option the imported one mirrors the changes of the original article...

"You do not have the roles required to access this portlet." errors seen when accessing Form

legacy Troubleshooting

Issue When attempting to access a form with a user that has the permissions to do so, "You do not have the roles required to access this portlet." errors are displayed in the UI. Environment Liferay DXP 7.4 Resolution Upgrade...

Overlapping Buttons when using AlloyEditor for Web Content Articles

legacy Troubleshooting

Issue When using AlloyEditor, creating a web content structure that includes a repeatable HTML field causes the Source Button Toggle to be overlapped by the repeatable "plus" and "minus" signs. Environment Liferay DXP...

Title field appears in wrong format when related

legacy Troubleshooting

Issue The title field appears in the wrong format when related Steps to Reproduce: 1. Menu portlet > Control panel > Objects 2. Create Custom Object A 3. Create Custom Object B with a Date field 4. Create a...

The required fields are not requiring the user to fill in when switching languages in instance settings

legacy Troubleshooting

Issue The required fields are not requiring the user to fill in when switching languages in instance settings Steps to Reproduce: 1. Navigate to Instance settings > Localization 2. Change the language to any other...

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