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Unable to save 'Apply Tax To' as 'Shipping Address' in tax calculation

Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a 'Minium' Site. 3. Navigate to Channels. 4. Select the channel. 5. Click on 'By Address' under Tax Calculations. 6. Navigate to 'Tax Rate Settings'...

Checkout process redirects to the shipping address

legacy Troubleshooting

Issue While doing the checkout of another user, it redirects to the shipping address step. Steps to reproduce: 1. Start Liferay DXP 7.4 2. Sign in as Admin. 3. Create a Minium site. 4. Create two buyer users of...

'Collections is temporarily unavailable' error message on UI

legacy Troubleshooting

Issue When a collection uses a web content structure that has been deleted, the error 'Collections is temporarily unavailable' appears. Steps to Reproduce: 1) Navigate to Site > Content & Data > Web Content >...

Collection Display Fragment collection selector displays collections of Parent site at the Child Site Scope

legacy Troubleshooting

Issue Under the child site scope, the child site collections are not filtered and displayed for selection. Steps to reproduce: 1) Navigate to Control Panel --> Sites --> Sites and add a blank Site (TestSite). 2)...

Error: compound selectors may no longer be extended is encountered when building the themes

legacy Troubleshooting

Issue When creating the bare-bone theme without any customization, the build is encountered with the below error: [14:26:26] 'build:compile-css' errored after 4.9 s [14:26:26] Error in plugin "sass" Message:...

Error rendering the 404 URLs tab in the Redirection tool

legacy Troubleshooting

Issue In a given site, a user navigates to Configuration > Redirection > 404 URLs (tab) and this error appears in the server logs: 2022-02-22 13:26:42.295 ERROR [ajp-nio-0.0.0.0-8009-exec-50][IncludeTag:128] Current...

Ext module based on patched original module is named as null.ext.jar after having been regenerated

legacy Troubleshooting

Issue We are developing an ext module to extend a liferay module, com.liferay.asset.browser.web, in this case, and we have configured the build.gradle of this ext module to use this package as the originalModule. We...

Multi-page form does not save file uploaded from first page

legacy Troubleshooting

Issue I created a multi-page form, adding an Upload field on each page and allowing guest users to send files. When a guest user upload the files, it is noticed that the form does not save the documents sent from...

Adding a repeatable HTML field to a web content loses the custom configuration added inside an EditorConfigContributor file

legacy Troubleshooting

Issue Using a custom EditorConfigContributor inside CKEditor works well when applying: "javax.portlet.name=com_liferay_journal_web_portlet_JournalPortlet" However, if the web content structure has a repeatable element...

When adding a form to a page that contains other widgets, the focus jumps down to the form

legacy Troubleshooting

Issue When adding a form to the bottom of a page that contains other widgets and navigating to the page, the page automatically scrolls down and focuses on that form. Environment Liferay DXP 7.3 Fix Pack 2...

'Select' button is not disabled for the folder where a document already belongs to

legacy Troubleshooting

Issue The 'Select' button next to the folder names shows being disabled, but it works as intended when the user clicks on it. Steps to reproduce: 1. Log in to Liferay and Navigate to Content and Data -> Documents...

Theme embedded portlets cannot be configured in Content Pages

legacy Troubleshooting

Issue The portlet cannot be edited. Steps to reproduce: 1) Setup 7.2 vanilla with latest FP, start the server 2) Create a minimal theme 'my-liferay-theme' with yo liferay-theme 3) cd into the root folder of the...

Display Page Template Title Shown Instead of Content Title

legacy Troubleshooting

Issue When content is displayed in a Display Page Template, the template's name is shown at the top of the window instead of the actual content's title. A more specific title should be shown (just as it is with actual...

Missing path in search results for web content

legacy Troubleshooting

Issue There is a missing path in search results for web content. Steps to Reproduce: 1) Create 2 web content folders - folder 1 and folder 2 2) Create contents in those 2 folders with common words in the title...

Date format isn't correctly displayed on view entries

legacy Troubleshooting

Issue Date format isn't correctly displayed on view entries Steps to Reproduce 1) Navigate to Content & Data > Forms > Add new Form 2) Ensure that English is the default language 3) Add a date field 4) Add...

Blog subscriber unable to view the blog after clicking on "Continue Reading" in the email

legacy Troubleshooting

Issue Blog subscriber gets redirected to a control panel link instead of blog portlet page link after clicking on "Continue Reading" button in the email, when the blog portlet is placed on a content page. The...

InvalidNameIDPolicy errors

legacy Troubleshooting

Issue The following error occurs while configuring Liferay as SP and ADFS as Idp. At Liferay

Navigation menu items for public/private layouts are not published from Staging to Live

legacy Troubleshooting

Issue We have a Navigation Menu in a public page pointing to a mix of public and private pages. When we perform a publication from Staging to Live, only the items pointing to public pages get published. Or vice versa:...

Guest user cannot see Blog images in Live environment

legacy Troubleshooting

Issue When a Guest user accesses the Blog section in Live environment, the Blog images are not displayed and the portal UI displays the error "An error occurred while processing the template." The user permissions...

Not all logs are downloaded for the last 30 days

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I am trying to download through Liferay Cloud Console the logs for...

Button dropdown menu follows scrolling in iframes

legacy Troubleshooting

Issue This article details a case where button dropdown menu follows scrolling actions within iframes, and how this can be resolved. Environment Liferay DXP 7.1 Resolution In iframes, popper.js will move the dropdown menu...

Can't select pages from other sites

legacy Troubleshooting

Issue No Pages are displayed if a DDL with a 'Link to page' DDM field has been created on the Global Site Steps to reproduce 1) Navigate to the Global site 2) Go to Content & Data > Dynamic Data Lists> Manage Data...

When changing web contents at the same time, the error message can be confusing

legacy Troubleshooting

Issue Editing web content concurrently Steps to reproduce 1) Create a Web Content 2) Open it for edit on 2 tabs 3) Edit it on the 1st tab and publish 4) Edit it on the 2nd tab and publish Expected behavior: The...

Admin user unable to view commerce orders

legacy Troubleshooting

Issue Commerce orders are not visible to Admin user. User is able to see below error in logs: com.liferay.commerce.account.exception.NoSuchAccountException: No CommerceAccount exists with the primary key -1...

storage.buckets.get access permission issue while integrating GCS

legacy Troubleshooting

Issue Getting below error in logs while integrating Google Cloud Storage with Liferay: [xyz].gserviceaccount.com does not have storage.buckets.get access to [bucket-name] Environment Liferay DXP 7.3 Liferay DXP 7.4...

Portal slowness due to huge custom search results

legacy Troubleshooting

Issue Portal gets slow when using custom search, as it fetches huge search results in one go. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution Issue can be resolved with...

Staging URLs within HTML Fragments are not converted to Live URLs when published

legacy Troubleshooting

Issue Steps to Reproduce Originally tested in a 7.2 bundle patched to DXP-7: 1. Create a new widget page called Help 2. In [Site_Administration] > Publishing > Staging, enable Local Live staging, leaving the defaults...

Unable to upload multiple documents after invalid file is selected

legacy Troubleshooting

Issue Publishing a valid document extension in Documents and Media multiple files upload is disabled after attempting to publish an invalid document. Steps to reproduce 1) Navigate to Control Panel > System...

Deleting Form select option causes Form portlet to be unavailable

legacy Troubleshooting

Issue Steps to Reproduce Add a form with a select field with 3 options named A, B, C Save and Publish Form Go to publish Form Submit a form with B selected View entries Navigate back to Form and delete option B Save...

Error "Invalid domain for site key" when using reCAPTCHA

legacy Troubleshooting

Issue When using Google's reCAPTCHA, the CAPTCHA option won't show, instead the message "Invalid domain for site key" is displayed where the CAPTCHA should be. Environment Any Liferay DXP version with...

Grid does not work properly with Rules

legacy Troubleshooting

Issue Steps to Reproduce: Start Portal Go to Content & Data>Forms Create a form with a grid and any other field Give the grid field 2 rows and 2 columns Go to the Rules tab Set a new rule that if "Grid" is equal to...

log4j-core-2.13.3.jar exists inside the fix pack

legacy Troubleshooting

Issue This article highlights the concern with the following path of log4j lower version jars. {liferay_home}/patching-tool/patches/liferay-fix-pack-dxp-16-7210.zip!binaries/MODULES_BASE_PATH/marketplace/Liferay...

After changing the password, site members are not redirected to a page where they don't have the guest view permission

legacy Troubleshooting

Issue After changing the password, site members are not redirected to a page Steps to reproduce: 1) Start the server, login as Admin 2) Create a new page e.g. /testpage and remove the VIEW permission for the Guest...

Mouse scrolling is not working while adding and dragging a new portlet from the sidebar from DXP 7.3

legacy Troubleshooting

Issue On larger widget pages, positioning a portlet while adding it from the sidebar by dragging can be uncomfortable from DXP 7.3 as mouse scrolling is no longer working. Environment Liferay DXP 7.3 Liferay DXP...

I cannot reuse a friendly URL that has already been used by another page

legacy Troubleshooting

Issue We are experiencing an issue where it is not possible to reuse friendly URLs that have already been used by another page and are no longer in use. I get the following error message: Error: The friendly URL is...

Guest user cannot see the Questions widget

legacy Troubleshooting

Issue I placed a Questions widget on a Widget Page and posted a question. The Questions widget has the Guest View permission. When a Guest user access this widget page, the posted question is not display and the...

Nothing appears in the search "suggestions" widget.

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

The birthday is reset to {01/01/1970} on LDAP import

legacy Troubleshooting

Issue Every time a user is logged in, the birthday is automatically updated to the default value {01-01-1970}. We configured the LDAP server in Instance Settings. Environment Liferay DXP 7.2 Liferay DXP 7.3...

Unable to access jsonws API over Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue User gets below error while trying to access jsonws API...

Menu links not showing up in custom module after upgrading to Liferay DXP 7.3

legacy Troubleshooting

Issue In Liferay DXP 7.0, users may have used the out-of-the-box Document Library Display Portlet to implement their own customizations with uploading Documents. However, when migrating this customization to Liferay...

Cannot export Wiki to PDF using LibreOffice

legacy Troubleshooting

Issue Steps to reproduce: 1) Have OpenOffice installed on the machine where Liferay DXP is running. 2) Start headless OpenOffice using this command soffice --headless --accept="socket,host=127.0.0.1,port=8100;urp;"...

Custom filter(Filter Query Type:Query String) on the search result page is not working fine

legacy Troubleshooting

Issue The custom filter(Filter Query Type: Query String) on the search result page is not working fine ERROR [ajp-nio-172.1.129.27-8080-exec-2202][ElasticsearchIndexSearcher:169] java.lang.RuntimeException:...

Buttons do not have an accessible name exception

legacy Troubleshooting

Issue When running a Lighthouse Accessibility audit in Liferay DXP 7.2 a "Buttons do not have an accessible name" exception is flagged on the report. Steps to reproduce: 1. Start Liferay DXP 7.2 fix-pack 6. 2....

Service Builder not compiling correctly using Maven after the upgrade: ArgumentsResolver is not found in com.liferay.portal.kernel.dao.orm

legacy Troubleshooting

Issue After upgrading from DXP 7.0 to 7.3 we are having the error "ArgumentsResolver is not found in com.liferay.portal.kernel.dao.orm" if we try to recompile our service builder services using Maven: [ERROR]...

Unable to create a site with the required vocabulary

legacy Troubleshooting

Issue When creating a category vocabulary with the Associated Asset Type set to 'Site' and 'Required', a new Site cannot be created. Steps to Reproduce (1)Open the menu on the upper right and select the Global Site...

Known vulnereabilities in jackson-databind-2.9.6

legacy Troubleshooting

Issue apio-architect-impl has a dependency of jackson-databind-2.9.6 which has the following known vulnerabilities: CVE-2018-19362 CVE-2018-19361 CVE-2018-19360 CVE-2018-14721 CVE-2018-14720 CVE-2018-14719...

Expired certificates for custom domains are not being renewed

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay PaaS automatically renews the certificate when it is...

Elements in Web Content showing incorrect view and count

legacy Troubleshooting

Issue Steps to reproduce: 1. Navigate to Content & Data > Web Content. 2. Navigate to Structure Tab. 3. Create more than 10 structures. 4. Go back to the WebContent tab, click on the "+" button. 5. The element...

Custom site/organizational role gives too many permissions

legacy Troubleshooting

Issue I have created a custom site/organizational role to see Document and Media contents. I only selected VIEW options in Define Permissions > Site Administration > Content > Documents and Media, but the...

For anonymous users, a Content Set based on an AC segment does not show the expected content

legacy Troubleshooting

Issue Depending on the IP address, different web content articles or any image would be viewable to different users. Even though the Geolocation feature shows users for the provided IP address, it appears to...

How to enable the purchase order number in order detail page.

legacy Troubleshooting

Issue The Order Detail page doesn't show the purchase order number by default, even when it is enabled in Instance Settings. Environment Liferay DXP 7.3 Resolution It can be set by the following steps: Go...

What are the folders to clean in a Jboss bundle? - DXP 7.0+

Troubleshooting

Issue After applying a new patch, I am not able to find the cache folders that should be removed in the Jboss bundle after e.g. installing a patch Environment Liferay DXP 7.0+ Jboss Resolution How to clean Jboss?...

When using REMOTE Elasticsearch, the Workflow Metrics keep loading

legacy Troubleshooting

Issue The 'IOException: can not write type' error when navigating or re-indexing Workflow Metrics with remote Elasticsearch 6.5/6.8 and 7.4 Steps to Reproduce: 1) Have a clean instance of Liferay DXP 7.2 running...

WebContent Sort Order is not working

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay. 2. Navigate to Content > Web Content. 3. Create multiple web contents. 4. Set Filter and Order settings as below ORDER BY: Display Date descending order 5....

Custom OSGi modules deployment issue

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Custom OSGi modules are not deploying with the...

How to Import LAR files with circular references?

legacy Troubleshooting

Issue While using the export-import features of Liferay, we often encounter the error that certain files cannot be imported because references are missing. Even after importing the allegedly missing reference, the...

An empty Control Menu is visible for a user without permissions

legacy Troubleshooting

Issue When a regular user (user created with default settings) log in to the portal, an empty Control Menu bar is displayed on all Content Pages. Environment Liferay DXP 7.3. Liferay DXP 7.4. Resolution Please...

How to unpublish a published content page or set it to draft

Troubleshooting

Issue I published a content page, and I cannot unpublish it or set it to draft. Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution Once we publish a content page, we will not be able to set it back...

The user is not being associated with the organization

legacy Troubleshooting

Issue When a new user is added to an organization through the action menu of the organization. An error is returned if the email address starts with 'postmaster' (for example, postmaster@liferay.com). The new user...

Journal Articles display causing pages loading delay

legacy Troubleshooting

Issue Pages loading delays are detected after updating your patch level. Those pages include jorunal articles to be displayed. Environment Liferay DXP 7.4 Liferay DXP 7.3 from fixpack-3 Liferay DXP 7.2...

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