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Liferay will support our API and resolve any issues and answer any questions having to do with the API itself or any other part of Liferay's software. Issues and questions regarding custom development may be handled by...

Enabling strip.css.sass Results in an Exception

legacy Troubleshooting

When strip.css.sass.enabled is set to true in the portal-ext.properties, a MalformedURLException will be thrown: ERROR [http-bio-8080-exec-1][VirtualHostFilter:323] java.net.MalformedURLException: Path null does not...

Developer License Marked as Invalid on Liferay Portal 6.2

legacy Troubleshooting

Between fix packs "portal-96" and "portal-109", there is a known issue with license handling. When the maximum connection limit is reached, the license page is displayed and the license itself is marked as...

Installing a Patch Without Correctly Shutting Down Liferay Portal Corrupts the Portal Files

legacy Troubleshooting

When using patching-tool version 20 and below, corruptions of portal files can occur if a patch is installed when the portal is not completely shutdown, or if it is still running....

Importing Large LAR Files Fails

legacy Troubleshooting

Importing Large LAR files (100MB+) may fail in Liferay Portal. Below are some version-specific recommendations: For versions before DXP 7.1 Increase the size of the following property:...

Audience Targeting EE Plugin Known Issues

legacy Troubleshooting

This article outlines known issues that exist in the Audience Targeting EE plugin for Liferay 6.2 and includes links to their respective tickets for more up-to-date progress on the...

Errors Exporting Password to LDAP

legacy Troubleshooting

The fix on LPS-55208 modifies LDAPUserExporterImpl (PortalLDAPExporterImpl in Portal 6.2 EE) in a way that the user is only exported to LDAP when the user's modifiedDate field changed....

Thumbnails Are Not Displayed Correctly in Liferay Portal 6.2 EE SP9

legacy Troubleshooting

This article outlines a specific known issue that exists within Liferay Portal 6.2 EE SP9 and provides a link to follow its resolution. At the time of release, there is one notable known issue with Liferay Portal 6.2...

User is Able to Access Web Content Functions Without Proper Permissions

legacy Troubleshooting

This article documents a known issue in LPE-15180 where users are able to access web content functions without proper permissions. This vulnerability was fixed by the Portal-143-6210 Fix Pack. However, this fix was...

Users Are Unable to Add Content Using CKEditor on Weblogic 12.1.1

legacy Troubleshooting

Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these...

AJP Sends Body With Status 304 If Using Tomcat 7.0.42

legacy Troubleshooting

This article documents a reported status code of 304 when using Apache 2 and Tomcat 7.0.42 connected via mod_proxy_ajp. In addition, the article provides a solution to fix the bug. Resolution The...

Web Content Displayed in the Asset Publisher Portlet Is Not Updating When Edited in Portal 6.2

legacy Troubleshooting

This article addresses a known issue with Liferay Portal 6.2 EE. The issue is that web content displayed in the Asset Publisher portlet is not being updated after editing. As a reference, please see LPS-42282....

Setting 'dl.file.extensions' Property Prevents All Documents and Media File Uploads

legacy Troubleshooting

This article describes the issue with setting dl.file.extensions portal property preventing all Documents and Media file uploads, including using the multiple filder uploader. Steps to...

Deploying Portlets, Themes and Other .war Files Correctly on Jboss 5.1

legacy Troubleshooting

If you try to deploy a portlet or theme or any .war file on a standalone JBoss 5.1, it will fail and try to create the directory in [Jboss_home]\jboss-5.1.0.GA\standalone\deployments...

Remote Staging Issues with Large Amounts of Data

legacy Troubleshooting

This article describes known issues that have been encountered when publishing large files using Remote Staging. Resolution Affected Products Liferay Portal 6.2 EE SP5-SP10 Known Issue: Invalid checksum for LAR file...

Dockbar Display Error After Patch Installation With Patching Tool

legacy Troubleshooting

After installation of a new hotfix, the dockbar fails to display and an error message can be found in the logs: ERROR...

Activating a Marketplace App Through a Proxy Server

legacy Troubleshooting

If a Marketplace app activation key is acquired via OrderId, the Liferay bundle will try to validate the key by accessing www.liferay.com. This is an issue if the server requires a forward proxy to access the...

No Logs in Elasticsearch

legacy Troubleshooting

This article documents a known issue with Elasticsearch operating mode when switching from REMOTE to EMBEDDED operation. Any changes in configuration do not take effect unless the...

Unable to Build a DXP 7.1 Theme in Developer Studio

legacy Troubleshooting

This article documents a known issue when building a theme in DXP 7.1, using Developer Studio 3.3. Steps to Reproduce Start Liferay Developer Studio 3.3 with a 7.1 workspace project. Go to New --> Liferay Module...

Announcement Portlet

legacy Troubleshooting

The Announcements portlet enables the portal user to receive important messages or updates that need to be received portal-wide. For example, if a user needs to make an announcement to thousands of users who are accessing...

Cursor Position Glitch Specific to Using CKEditor on Microsoft Edge

legacy Troubleshooting

This article documents a known issue for customers using CKEditor in Liferay Digital Experience Platform 7.0. When editing content that uses CKEditor—such as a Message Board thread—on a Microsoft Edge browser, you...

PNG Compatibility on Internet Explorer 11

legacy Troubleshooting

This article documents a known issue with PNG files that are uploaded to Document Library not displaying in IE11 with a DOM7009: Unable to decode image at URL in the console. As a security measure, and to prevent...

Web Pages Do Not Load on Internet Explorer 9

legacy Troubleshooting

This article documents a known issue with Internet Explorer 9 (IE9) when accessing the Liferay Digital Experience Platform 7.0. Upon accessing the browser page /web/guest/home, the page is blank (as shown in the image...

User Cannot Log In to Sync Client When SAML SSO and OAuth Are Enabled

legacy Troubleshooting

This article documents a known issue where users cannot log in to the Sync Client if both SAML and OAuth are enabled. As a result, authentication fails with a blank screen on Sync client. Repeated warning messages will print...

Inconsistent Check Interval Times Expires Web Content Articles Prematurely

legacy Troubleshooting

This article documents a known issue when configuring the Web Content check interval settings, and provides a workaround for the user. This known issue only affects Liferay Digital Experience Platform 7.0. To configure...

Slow Publishing and Import Time for Site When Permissions Are Included in the LAR file

legacy Troubleshooting

When a site has many roles and permissions, publishing the site will be significantly slower when the permissions are included in the import. Please see the following steps to...

Site Pages Using “Link to Page” Option Are Not Published When Staging

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article describes how staged site pages...

Liferay Sync for Desktop Handshake Connection

legacy Troubleshooting

Here you will find information for resolving connection issues between Liferay Sync desktop and your server. Resolution ServerName must match the cname of the record If these do not match, the handshake will fail...

Receiving Mixed Mode Warning when ReCaptcha is enabled on site with HTTPS

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. The...

Portlets with WYSIWYG Editor cannot publish large articles

legacy Troubleshooting

Information about products not created by Liferay is provided for informational purposes only and does not constitute Liferay Support recommendation nor endorsement. Liferay also does...

Liferay Sync Access Blocked by Firewall

legacy Troubleshooting

n order for Liferay Sync to function properly, the application will need access to the Liferay Portal. In many environments, this is a straightforward connection. In some, however, the local firewall may result in the...

Liferay Sync Not Verifying Portal Version

Troubleshooting

This article highlights a known issue when using Liferay Sync and Liferay Portal 6.1 EE. Resolution While using Liferay Sync, a user may experience the following error when attempting to connect to an instance of the...

Increasing the Speed of Search/Indexing Times

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This...

Activation Key Files Must Be Deployed Before Deploying Plugins

legacy Troubleshooting

This article briefly describes a deployment error that can be easily avoided by simply ensuring that the portal's activation key is deployed before any plugins are deployed. If an...

Issues with Using IBM J9 JDK

legacy Troubleshooting

When running Liferay Portal's Patching Tool with IBM J9 as the Java version with multiple hotfixes, the patching-tool info command, and other patching tool commands may fail. Resolution The root cause of this issue is that...

Addressing the 'WARNING: Some of the currently installed fixes are not available' Patching-Tool Error

legacy Troubleshooting

When attempting to install patches with the Patching-Tool Install command, an error message is generated, which states: Running install would revert some of the previous fixes. Installation process is stopped....

Deployment Fails to Restart With Liferay Sync Connector 4.0.1

legacy Troubleshooting

This article documents a known issue that may arise while deploying Liferay Sync Connector 4.0.1 (the latest version at the time of this writing). If users deploy Sync Connector 4.0.1 .lpkg file on Liferay Digital...

Known Issues: Liferay DXP 7.0 Fix Packs and Service Packs

legacy Troubleshooting

Note: This article is no longer maintained and is only made available for your reference. All the information in this article can now be found in the Liferay DXP Release Notes. This...

Publishing Individual Pages in a Staging Environment May Publish All Pages

legacy Troubleshooting

When publishing individual pages from a Staging environment to a Live environment, it is possible that upon publication, all pages in the Live environment may reflect changes. If this...

Group mapping required for LDAP export

legacy Troubleshooting

This article addresses one issue for Active Directory users attempting to log in to the Liferay platform. Liferay is configured for use with an LDAP server (without mapping the "Group"...

Known Issue: Error With URLs Leading With Period (.) in Tomcat 8.5

legacy Troubleshooting

Customers using Tomcat 8.5 and configuring the Liferay platform with URLs that have a leading period (.) may encounter the following error: java.lang.IllegalArgumentException: An invalid domain [.example.com] was specified...

Vocabulary and Category Management for Staging

legacy Troubleshooting

This article outlines a practical suggestion for managing the use of categories and vocabularies in a way that prevents publication errors due to dependencies. Resolution When working within a site, a user may...

Configuring Lucene to Reindex Less Aggressively on Liferay Portal

legacy Troubleshooting

In Liferay Portal, after completing a large LDAP import, performance may suffer because Lucene is set to re-index after every change. For example, if there are 15,000 users, Lucene will perform an index after each user is...

Limitations When Using Pjax to Render Embedded Content

legacy Troubleshooting

This article describes a fundamental product limitation when pjax is used to render programmatically nested content in Liferay platforms. (Pjax is a jQuery plugin, a standalone JavaScript module that uses AJAX...

Optimizing Lucene

legacy Troubleshooting

In most cases, optimizing Lucene is helpful; in larger deployments it is a necessity. This article aims to explain the relevant settings for optimizing Lucene and provide links to...

Configuring the automatic email notification URLs to display the correct port number

legacy Troubleshooting

When an email notification is sent out, the template for the message may not be referencing the correct port within the URL. For example, the email may show the URL as...

AIX License Deployment Issue

legacy Troubleshooting

When using the AIX operating system with Liferay Portal 6.1, a license may fail to deploy, giving the output: License is in use by another instance. Resolution This license issue is due to a known issue with AIX, in...

Liferay's permissions.inline.sql.check.enabled property

legacy Troubleshooting

When searching, guest users are able to see highlighted folders, categories, and threads when they have no permission to view them. Resolution During search, Liferay runs a permission...

Java NPEs in the Console When Refreshing the CAPTCHA Image

legacy Troubleshooting

This article documents a known issue where refreshing the CAPTCHA image causes a Java NullPointerException (NPE) to be triggered. Please note that the CAPTCHA image will still be refreshed. Steps to Reproduce Start the...

Cookies Issue Related to Two-Character Domain Names While Using Internet Explorer

legacy Troubleshooting

This article documents an issue that has been reported by some users working on Liferay Digital Experience Platform (DXP). It is a cookies issue that has been reported, and the issue arises when using certain versions of...

WeDeploy Auth Admin Portlet in Liferay DXP 7.0 Fix Packs

legacy Troubleshooting

When deploying Liferay DXP 7.0 Fix Pack 24, 25, 26 or 27, the WeDeploy Auth Admin portlet will appear in the Control Panel. WeDeploy is currently a beta product. The addition of this portlet will have no impact or...

Liferay DXP 7.0 Known Issues

legacy Troubleshooting

For customers working on Liferay DXP 7.0, the following table has been formed to serve you and provide current information regarding known issues that have been discovered, reported, or resolved. Please be sure to...

Avoiding Authentication Errors With IE8 and IE9

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. When a session of Liferay times-out, an...

Buttons missing from CKEditor when using Internet Explorer 8

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. While...

Applying Security Update 2012-05-25 requires Tunnel-web

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. When...

Unable to add portlets in Nested Portlet

legacy Troubleshooting

Issue When using the "Nested Portlets" portlet, one possibility is that portlets cannot be nested because the Nested Portlets portlet is collapsed. Resolution Ensure Nested Portlets is not collapsed when attempting to...

LiferayPortletURLs Generated For a .War File Do Not Have Authentication Token

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Subscribers often develop custom portlets...

Internet Explorer 11 with Compatibility Mode May Lead to Slow Page Loads

legacy Troubleshooting

Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of...

Minification Issues When Using ES6 in Your Custom Code

legacy Troubleshooting

This article documents a minification error you will encounter if using ECMAScript 6 (ES6) in your custom code and the ES6 code is not transpiled. In a production environment, we enable the following property in order to...

Staging Best Practices for Liferay Portal

legacy Troubleshooting

This article documents some recommendations that administrators should be mindful of when they prepare to use Staging on their Sites, or when they are managing their already existing Staging infrastructure. Local...

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