Site Search - Liferay Learn

User Cannot Log In to Sync Client When SAML SSO and OAuth Are Enabled

This article documents a known issue where users cannot log in to the Sync Client if both SAML and OAuth are enabled. As a result, authentication fails with a blank screen on Sync client. Repeated warning messages will print out in the server console: Relay state exceeds 80 bytes, some...

Inconsistent Check Interval Times Expires Web Content Articles Prematurely

legacy Troubleshooting

This article documents a known issue when configuring the Web Content check interval settings, and provides a workaround for the user. This known issue only affects Liferay Digital Experience Platform 7.0. To configure how often Web Content articles are published or expired: Navigate to...

Slow Publishing and Import Time for Site When Permissions Are Included in the LAR file

legacy Troubleshooting

When a site has many roles and permissions, publishing the site will be significantly slower when the permissions are included in the import. Please see the following steps to reproduce for more details: Resolution Create two sites called 'Original' and 'Import' Create 80+ roles to be...

Site Pages Using “Link to Page” Option Are Not Published When Staging

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article describes how staged site pages configured as “Link to Page” behave when published to live. When...

Liferay Sync for Desktop Handshake Connection

legacy Troubleshooting

Here you will find information for resolving connection issues between Liferay Sync desktop and your server. Resolution ServerName must match the cname of the record If these do not match, the handshake will fail However, in the case that these do not match, the issue can be resolved by...

Receiving Mixed Mode Warning when ReCaptcha is enabled on site with HTTPS

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. The intended behavior of the Liferay Portal is to automatically reindex when any user is updated or created....

Portlets with WYSIWYG Editor cannot publish large articles

legacy Troubleshooting

Information about products not created by Liferay is provided for informational purposes only and does not constitute Liferay Support recommendation nor endorsement. Liferay also does not assume any responsibility for any instructions herein or referenced regarding these products....

Liferay Sync Access Blocked by Firewall

legacy Troubleshooting

n order for Liferay Sync to function properly, the application will need access to the Liferay Portal. In many environments, this is a straightforward connection. In some, however, the local firewall may result in the inability for Liferay Sync to work with the portal. Resolution If the...

Liferay Sync Not Verifying Portal Version

Troubleshooting

This article highlights a known issue when using Liferay Sync and Liferay Portal 6.1 EE. Resolution While using Liferay Sync, a user may experience the following error when attempting to connect to an instance of the Liferay Portal: The portal version could not be verified. The minimum...

Increasing the Speed of Search/Indexing Times

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article describes one Liferay properties that may increase the speed of both search and indexing in your...

Activation Key Files Must Be Deployed Before Deploying Plugins

legacy Troubleshooting

This article briefly describes a deployment error that can be easily avoided by simply ensuring that the portal's activation key is deployed before any plugins are deployed. If an application is deployed prior to an activation key being registered, there will be a message in the log file...

Issues with Using IBM J9 JDK

legacy Troubleshooting

When running Liferay Portal's Patching Tool with IBM J9 as the Java version with multiple hotfixes, the patching-tool info command, and other patching tool commands may fail. Resolution The root cause of this issue is that the fix pack XML descriptor is not properly read when many...

Addressing the 'WARNING: Some of the currently installed fixes are not available' Patching-Tool Error

legacy Troubleshooting

When attempting to install patches with the Patching-Tool Install command, an error message is generated, which states: Running install would revert some of the previous fixes. Installation process is stopped. Resolution The patching-tool generates this warning to indicate that there...

Deployment Fails to Restart With Liferay Sync Connector 4.0.1

legacy Troubleshooting

This article documents a known issue that may arise while deploying Liferay Sync Connector 4.0.1 (the latest version at the time of this writing). If users deploy Sync Connector 4.0.1 .lpkg file on Liferay Digital Experience Platform (DXP) 7.0, there may be an error which will cause the...

Known Issues: Liferay DXP 7.0 Fix Packs and Service Packs

legacy Troubleshooting

Note: This article is no longer maintained and is only made available for your reference. All the information in this article can now be found in the Liferay DXP Release Notes. This article documents a list of known issues that exist in Liferay DXP 7.0 Fix Packs and Service Packs. Fix...

Publishing Individual Pages in a Staging Environment May Publish All Pages

legacy Troubleshooting

When publishing individual pages from a Staging environment to a Live environment, it is possible that upon publication, all pages in the Live environment may reflect changes. If this happens, it is likely the case that Web Content Articles were published incorrectly. Resolution When...

Group mapping required for LDAP export

legacy Troubleshooting

This article addresses one issue for Active Directory users attempting to log in to the Liferay platform. Liferay is configured for use with an LDAP server (without mapping the "Group" attribute in the User section) LDAP export is enabled LDAP user, "user1" is able to log in to Liferay...

Known Issue: Error With URLs Leading With Period (.) in Tomcat 8.5

legacy Troubleshooting

Customers using Tomcat 8.5 and configuring the Liferay platform with URLs that have a leading period (.) may encounter the following error: java.lang.IllegalArgumentException: An invalid domain [.example.com] was specified for this cookie Resolution Please...

Vocabulary and Category Management for Staging

legacy Troubleshooting

This article outlines a practical suggestion for managing the use of categories and vocabularies in a way that prevents publication errors due to dependencies. Resolution When working within a site, a user may select vocabularies from both the current site as well as the global site....

Configuring Lucene to Reindex Less Aggressively on Liferay Portal

legacy Troubleshooting

In Liferay Portal, after completing a large LDAP import, performance may suffer because Lucene is set to re-index after every change. For example, if there are 15,000 users, Lucene will perform an index after each user is added, which will result in 15,000 index commits. This slows down...

Limitations When Using Pjax to Render Embedded Content

legacy Troubleshooting

This article describes a fundamental product limitation when pjax is used to render programmatically nested content in Liferay platforms. (Pjax is a jQuery plugin, a standalone JavaScript module that uses AJAX (XmlHttpRequest) and pushState() to deliver a fast browsing experience.) This...

Optimizing Lucene

legacy Troubleshooting

In most cases, optimizing Lucene is helpful; in larger deployments it is a necessity. This article aims to explain the relevant settings for optimizing Lucene and provide links to further information. It must be mentioned, though, that this service is not supported by Liferay...

Configuring the automatic email notification URLs to display the correct port number

legacy Troubleshooting

When an email notification is sent out, the template for the message may not be referencing the correct port within the URL. For example, the email may show the URL as "http://www.liferay.com:8080" instead of port 80. Resolution To resolve this issue, add the following properties to the...

AIX License Deployment Issue

legacy Troubleshooting

When using the AIX operating system with Liferay Portal 6.1, a license may fail to deploy, giving the output: License is in use by another instance. Resolution This license issue is due to a known issue with AIX, in which neither ipconfig nor ifconfig will return the mac address for the...

Liferay's permissions.inline.sql.check.enabled property

legacy Troubleshooting

When searching, guest users are able to see highlighted folders, categories, and threads when they have no permission to view them. Resolution During search, Liferay runs a permission check on each of the results to see if the user that is searching has rights to view the result in...

Java NPEs in the Console When Refreshing the CAPTCHA Image

legacy Troubleshooting

This article documents a known issue where refreshing the CAPTCHA image causes a Java NullPointerException (NPE) to be triggered. Please note that the CAPTCHA image will still be refreshed. Steps to Reproduce Start the Liferay Digital Enterprise 7.0 platform. Click the Sign In link at...

Cookies Issue Related to Two-Character Domain Names While Using Internet Explorer

legacy Troubleshooting

This article documents an issue that has been reported by some users working on Liferay Digital Experience Platform (DXP). It is a cookies issue that has been reported, and the issue arises when using certain versions of Internet Explorer behind a two-character domain...

WeDeploy Auth Admin Portlet in Liferay DXP 7.0 Fix Packs

legacy Troubleshooting

When deploying Liferay DXP 7.0 Fix Pack 24, 25, 26 or 27, the WeDeploy Auth Admin portlet will appear in the Control Panel. WeDeploy is currently a beta product. The addition of this portlet will have no impact or security risk. Installing an affected fix pack will result in the...

Liferay DXP 7.0 Known Issues

legacy Troubleshooting

For customers working on Liferay DXP 7.0, the following table has been formed to serve you and provide current information regarding known issues that have been discovered, reported, or resolved. Please be sure to check the linked LPS ticket for more information on an issue. We also...

Avoiding Authentication Errors With IE8 and IE9

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. When a session of Liferay times-out, an Invalid Authentication error is displayed. When the error is displayed, it...

Buttons missing from CKEditor when using Internet Explorer 8

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. While using Internet Explorer 8 Compatibility mode, some of the CKEditor tool bar options are missing and thus...

Applying Security Update 2012-05-25 requires Tunnel-web

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. When trying to apply Security Update 2012-05-25 the following error message occurs: "security-hotfix-5-6012 ::...

Unable to add portlets in Nested Portlet

legacy Troubleshooting

Issue When using the "Nested Portlets" portlet, one possibility is that portlets cannot be nested because the Nested Portlets portlet is collapsed. Resolution Ensure Nested Portlets is not collapsed when attempting to add other portlets within its frame., content:...

LiferayPortletURLs Generated For a .War File Do Not Have Authentication Token

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Subscribers often develop custom portlets and themes based on the APIs Liferay provides. As part of the portlet...

Internet Explorer 11 with Compatibility Mode May Lead to Slow Page Loads

legacy Troubleshooting

Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these principles is the responsibility of the subscriber. Customers using Internet...

Minification Issues When Using ES6 in Your Custom Code

legacy Troubleshooting

This article documents a minification error you will encounter if using ECMAScript 6 (ES6) in your custom code and the ES6 code is not transpiled. In a production environment, we enable the following property in order to minify CSS and JavaScript resources, and to make our code lighter....

Staging Best Practices for Liferay Portal

legacy Troubleshooting

This article documents some recommendations that administrators should be mindful of when they prepare to use Staging on their Sites, or when they are managing their already existing Staging infrastructure. Local Staging vs. Remote Staging When planning to use Staging, one of the first...

Updating Plugins After Applying a Patch

legacy Troubleshooting

This article documents several possible solutions for updating plugins after a new fix pack has been installed. Specifically, customers have found that a plugin's libraries are not patched at the same time as the portal. Customers have also found that a customized plugin that modifies a...

Hiding Sensitive Server Details on the License Page

legacy Troubleshooting

This article documents how to hide sensitive server details, such as the IP Addresses or MAC Addresses, when an administrator deploys an invalid activation key. This poses a security risk because the information is in the public domain. Steps to Reproduce: Start the application servers....

LDAP Import Rejects Users From Certain Domains

legacy Troubleshooting

This article explains why users from specific domains are not imported through LDAP due to the email address validator in the Liferay platform, and provides a solution to resolve this if a specific domain is required for your business needs. For example, domains that use two hyphens (for...

Marketplace Apps Integrated into Liferay DXP 7.1

legacy Troubleshooting

The following apps were previously released on Liferay Marketplace, but have been integrated as core modules in Liferay Digital Experience Platform 7.1. Liferay Adaptive Media Liferay Calendar Liferay Connector to Elasticsearch 6 Liferay Invitation Liferay Notifications Liferay Screens...

Web Content Permission Change Starting With 6.2 SP9

legacy Troubleshooting

When updating to Liferay Portal 6.2 SP9 or a fix pack that that contains LPS-40597, web content assets that guest users used to be able to view will not be displayed. Steps to reproduce: Behavior prior to 6.2 SP9 Set journal.article.view.permission.check.enabled=true in...

Portal Activation Key Deployment Instructions: Using the .xml key file

legacy Troubleshooting

Resolution Clear the ${liferay.home}/data/license folder Start the application server Place the attached key xml file in the Liferay deploy directory (${auto.deploy.deploy.dir} , which defaults to ${liferay.home}/deploy) Wait for the activation key file to be auto-deployed Proceed to...

Addressing Issues Caused by Using a Non-GMT user.timezone

legacy Troubleshooting

Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these principles is the responsibility of the subscriber. As a best practice, it...

Deploying and Managing SAML on Liferay DXP

legacy Troubleshooting

This troubleshooting guide is meant to supplement the existing SAML documentation. The information in this guide explains in more detail to demonstrate the most common use cases. Table of Contents Introduction Use Case #1: Salesforce Integration Use Case #2: Liferay as Both IdP and SP...

ユーザーグループにユーザーをアサイン後、そのユーザーのSSOログイン直前にアサインを外される

legacy Troubleshooting

問題ユーザーグループにユーザーをアサイン → アサインしたユーザーでSSOでログインすると、そのユーザーがユーザーグループから外れます。監査ログでは、そのユーザーのLOGINの直前（監査ログ上は同時刻）に同ユーザーのUNASSIGNが行われています。本事象について、対処法をご教示ください環境 DXP Quarterly Releases 解決本事象は、LPD-40838 により修正されております。ご使用のDXPバージョンをアップグレードいただくか、サポートにてHotfix依頼を行なってください。追加情報 , knowledgeArticleType:...

お知らせと警告で、表示日を将来の日付に設定すると、リストに表示されません。

legacy Troubleshooting

問題お知らせと警告で、表示日を将来の日付に設定すると、リストに表示されません。環境 DXP 7.0+ 解決お知らせ一覧ページはデフォルトで「共通」フィルターが選択されています。そのため、配布範囲が「共通」に設定されているお知らせのみ表示されます。「フィルターと並び替え」からサイトを選択すると、該当するお知らせが表示されます。リストに表示されない場合、当該ユーザーの「サイトメンバーシップ」に、対象のサイトが含まれているか確認します。追加情報 Alerts and Announcements サイトメンバーシップ, knowledgeArticleType:...

Liferay PaaSでのSAML証明書作成方法

legacy Troubleshooting

問題 Liferay PaaSで設定したSAML設定画面で、SAML管理＞共通タブの「証明書と秘密鍵」が消えていました。永続的に証明書を保持する方法がありますか。環境 Liferay PaaS 解決以下の画面から「Keystore マネージャーターゲット」を「ドキュメントライブラリ・キーストアマネージャー」に変更して、証明書を再度発行してください。【コントロールパネル＞システム設定＞SSO＞SAML KeyStoreManager インプリメンテーション設定】...

Dynatraceインスタンスとの接続が切断できません。

legacy Troubleshooting

問題 lcp.jsonから環境変数を削除し、再デプロイを実行しましたが、Dynatraceインスタンスとの接続が切断できません。環境 Liferay PaaS 解決環境変数を削除するには、lcp.json処理に加えて、LXC-SM用のConsole上から削除する必要があります。 lcp.json及びUIから、Dynateaceの環境変数を削除した上で、動作をご確認ください。追加情報 Environment Variables Reference 高度なアプリケーションメトリクス（本番環境のみ）シークレットで安全な環境変数を管理,...

ページコメントで画像の添付をしたいです。

legacy Troubleshooting

問題ページコメントウィジェットでコメント時に画像をコメント欄にドラッグアンドドロップすると、次のエラーが出て、コメント欄に画像を貼れません。環境 7.3 + 解決次の手順にて、ページコメントで画像の貼り付けとコメントが可能になります。設定後はコメント欄がサニタイズの対象外となる点にご留意ください。必要に応じて、カスタマイズをご検討ください。 1. プロパティへ以下を追加： discussion.comments.allowed.content=a[href];em;p;span[class];strong;u;br;img[src] 2....

バックアップサービスをダウングレードした際の動作について

legacy Troubleshooting

問題バックアップサービスを5.19へアップグレードし、確認後に元のバージョン（5.3.2）へダウングレードしました。以前アップロードしたバックアップが一覧に見つかりません。環境 Liferay PaaS 解決バックアップはバージョンに依存します。バックアップサービスの新しいバージョンでバックアップを作成し、古いバージョンに戻すと、「新しい」バックアップがリストされなくなる可能性があります。 5.3.2で実施されたバックアップは5.19で表示・利用が可能です。 5.19で実施されたバックアップは5.3.2で表示・利用が不可能です。...

ドキュメントとメディアでテキストファイルのプレビューが文字化けします。

legacy Troubleshooting

問題ドキュメントとメディアにアップロードした、Shift-JISの文字コードを利用したテキストファイルが、プレビューで文字化けします。環境 DXP 7.0+ 解決プレビューにはUTF-8のみ対応可能です。文字コードを変更の上、ご利用ください。 , knowledgeArticleType: troubleshooting, legacy: true, name: ドキュメントとメディアでテキストファイルのプレビューが文字化けします。, showDisclaimerMessage: true, ticketNumber: 96435, title:...

カテゴリナビゲーション機能の対象範囲として、個別にアセットパブリッシャーを選択したい。

legacy Troubleshooting

問題カテゴリナビゲーション機能の対象範囲について、アセットパブリシャーを対象にしていますが、対象となるアセットパブリシャーを個別に指定したいです。例えば複数のアセットパブリシャーをページに配置した場合、カテゴリを絞り込むと、ページ全てのアセットパブリシャーに反映されます。環境 DXP 7.2+ 解決カテゴリナビゲーション側の設定でアセットパブリッシャーの指定はできませんが、アセットパブリッシャー側にて、カテゴリをフィルタリングさせない設定が可能です。以下は設定手順となります。 (手順) 1.変更したいアセットパブリッシャーの設定を編集...

Webコンテンツ作成時に、お知らせの内容を確認しようとすると権限エラーが表示されます。

legacy Troubleshooting

問題 Webコンテンツ作成時に、お知らせの内容を確認しようとすると次の様な、権限に関するエラーが表示されます。エラーメッセージ: ポートレットの利用に必要なロールを割り当てられていません環境 DXP 7.4 解決次の権限を該当ユーザーのロールに追加いただくと、Webコンテンツの内容を確認できます。権限の定義: Webコンテンツ > サイトとアセットライブラリ管理にアクセス, knowledgeArticleType: troubleshooting, legacy: true, name:...

掲示板の本文に、画像をクリップボードから直接貼り付けたい

legacy Troubleshooting

事象掲示板の本文に、画像をクリップボードから直接貼り付けたい環境 DXP7.0+ 解決ブラウザのセキュリティの影響で、Firefoxをご利用いただくことで貼り付けが可能となる場合があります Excel等、別のアプリケーションに一旦貼り付けた後に再度コピーしていただくことで、貼り付けが可能となる場合があります, knowledgeArticleType: troubleshooting, legacy: true, name: 掲示板の本文に、画像をクリップボードから直接貼り付けたい, showDisclaimerMessage: true,...

エラー: User [userId] must have VIEW permission for... の発生例

legacy Troubleshooting

事象／ユースケース User [userId] must have VIEW permission for...というエラーが発生します。解決策／提案表示権限の無いロールに属するユーザーがドキュメントへアクセスしようとした際に発生します。したがって、ドキュメントの表示権限を見直すことで解決できます。事象発生例：管理者ユーザーで任意のドキュメントをアップロードし、そのドキュメントのWebDAV URLを控えておく ↑のドキュメントからGuestの表示権限を外す任意のユーザーを作成ログアウト手順1のWebDAV URLへアクセス＝＞ログイン情報を求められる...

リダイレクトの許可

legacy Troubleshooting

事象／ユースケース Webサーバー等を経由する際、特定のボタンを押した場合に画面遷移しない解決策／提案 Liferayにはリダイレクトのセキュリティチェックが実装されております。以下のようなエラーが発生している場合、セキュリティチェックによる事象であることが考えられます。 Redirect URL XXXX is not allowed セキュリティチェックはデフォルトではIPで行われ、指定したIPアドレスのみにリダイレクトが許可されます。 ”redirect.url.ips.allowed=127. 0.0.1,SERVER_IP”...

表示言語の設定

legacy Troubleshooting

事象／ユースケース Liferayにアクセスした際の言語設定が、意図した言語にならない解決策／提案ブラウザのキャッシュによる影響が考えられます。ブラウザのキャッシュをクリアした場合の動作をご確認ください。 Liferay側で言語設定の調整が可能です。以下の設定状況をご確認ください。ユーザ毎の言語設定コントロールパネル＞ユーザ＞ユーザーと組織＞タブ：ユーザー情報インスタンス毎の言語設定コントロールパネル＞インスタンス設定＞タブ：その他追加情報 Incorrect Language Locale Appended to URLs for...

Piwikのトラッキングコードが期待通りに動作しない場合の対応

legacy Troubleshooting

事象／ユースケース Piwikのトラッキングコードが期待通りに動作しないことがある解決策／提案 Liferayは、デフォルト設定でシングルページアプリケーション(以下SPA)として動作します。 Piwikのトラッキングコードは、デフォルトで、非同期通信ではないサイト向けになっているため、SPAで動作するデフォルトのLiferayで使用する際には調整が必要になります。 SPAでも有効なサンプルコード： var sendTrack = function() {_paq.push(['trackPageView']);}...

開発者（キャッシュ無効化）モードを使用する方法

legacy Troubleshooting

事象／ユースケーステーマを開発していますが、CSS等が即座にWebブラウザへ反映されないことがあります。解決策 / 提案以下のプロパティを ${liferay.home}/portal-ext.properties に設定し、開発者モードでLiferayを起動することで、キャッシュ機構を無効化できます： include-and-override=portal-developer.properties 必要に応じてWebブラウザのキャッシュもクリアしてください。...

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