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UI distorted on Product Visibility Account Page

Issue Whenever user enables/disables the account group toggle button under visibility tab, a distorted UI appears. Steps to reproduce: 1. Start Liferay DXP 7.4 U83. 2. Create two account groups. 3. Create a...

Mitigation Plan for Node Scale-Down Outages Affecting Non-HA Customers

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue In a non-High Availability (HA) environment, unplanned site...

Browser console error - Failed to execute 'removeChild' on node : The node to be removed is not a child of this node

legacy Troubleshooting

Issue When opening a Web Content in edit mode, the following error populates within the browser console: Browser console error - Failed to execute 'removeChild' on node : The node to be removed is not a child of...

Downloading File from Custom Document Type fails when there is no ddmFormInstanceRecord

legacy Troubleshooting

Issue When downloading files from custom document types, download fails when there is no ddmFormInstanceRecord In particular, issue appears when Custom Document Type includes an upload field Environment 2024.Q1.1...

Personal Menu is disappearing after deploying custom admin theme

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Deploy custom admin theme (without any customization) by navigating to $Liferay_Home/deploy. 3. Log in as admin and Navigate to Control Panel > Instance...

Disable 'redirected to' popup

legacy Troubleshooting

Issue When accessing a page site as guest and changing the default language (IT) to another (for example EN), an azure popup will appear on the bottom left with the following message: Success: You were redirectet...

Web Server keeps asking for basic authentication when using a Client Extension that makes a request via OAuth to Liferay API

legacy Troubleshooting

Issue A Web Server before the Liferay environment is configured with Basic Auth. Liferay uses a Client Extension (CX) that makes a request to a Liferay API using OAuth. When the page using the CX is loaded, the Web...

How to retrieve images associated with Asset Categories from custom code?

legacy Troubleshooting

Issue When editing a category, it is possible to set images. However, when trying to get those images from my custom code, I am unable to do that. There are no related methods in AssetCategory objects. Environment...

The list of web contents filtered by Mine or Recent can take some time to load

legacy Troubleshooting

Issue When using the Web Content admin view filters Mine or Recent, the list of resulting web contents can take a while to load. Environment Quarterly Release 2024.Q1, 2023.Q4, 2023.Q3 DXP 7.4, DXP 7.3 Resolution...

Upgrade error: Skipped updating database indexes for com.liferay.document.library.service since it is not upgraded

legacy Troubleshooting

Issue While updating to quarterly releases, an error is shown in the log and several modules do not start correctly. IndexUpdaterUtil-BundleTrackerOpener][IndexUpdaterUtil] Skipped updating database...

Image title overlap on small screens

legacy Troubleshooting

Issue When viewing an image after it has been uploaded to Documents and Media and trying to scroll on small screens, the image title overlaps. Environment Liferay 2024.Q1.1 Resolution The observed behavior is a...

Plugin Descriptor Error When Building Maven Fragment in AWS Codebuild

legacy Troubleshooting

Issue We are observing errors in the console log for various plugins when trying to build a custom fragment via maven in AWS Codebuild: [ERROR] Failed to parse plugin descriptor... Invalid CEN header Environment DXP...

HTML Parsing issues when reindexing journal articles after upgrading to Quarterly Release (Jericho)

Troubleshooting

Issue I upgraded my instance to Quarterly Release. I performed a full reindex and received several errors in the log: ERROR [default-26][jericho:211] StartTag a at (r17,c4,p1100) contains attribute name with invalid...

'search.results.limit' key in Low Level Search Options widget is not working

legacy Troubleshooting

Issue The 'search.results.limit' key in the Low-Level Search Options widget is used to achieve the functionality of getting limited search results on a single page, however, the user gets all the search results...

PaaS deployment fails with HTTP Error 408 Request Timeout

legacy Troubleshooting

Issue Today a build on DEV environment fails repeatedly (3 times) with the same error each time: Failed to deploy the services in /var/jenkins_home/workspace/xxx_dev/build on liferay.cloud. HttpError: HTTP Error: 408...

Errors related to tracking content showing net::ERR_BLOCKED_BY_CLIENT in the browser console

legacy Troubleshooting

Issue When adding analytics tracking code for services such as Google Tag Manager or Facebook, there are instances when the browser shows an error indicating net::ERR_BLOCKED_BY_CLIENT Environment Liferay DXP 7.4, Liferay...

Localization Issue - Languages showing as "English (US)" when applied to "Current" column

legacy Troubleshooting

Issue When upgrading from Liferay DXP 6.x to 7.4, the following Language localization issue has been observed: Languages / locales listed in the portal-ext.properties file are not available to be assigned for users...

After importing the object to the portal, it's not visible on the 'Fragments and Widgets' option

legacy Troubleshooting

Issue Import the object on the portal, the import was successful but after navigating to the 'Fragments and Widgets' option and searching for the imported object, it's now visible. Steps: Create a 'Demo' object with...

Custom Service Builder module, functional in Liferay DXP 7.4, no longer works when updated to Quarterly Releases

legacy Troubleshooting

Issue A custom Service Builder module functional in Liferay DXP 7.4 no longer works in a QR environment. Unsatisfied references appear when inspecting the custom Service Builder module. Environment Quarterly...

Language Override stores entries with incorrect character encoding

legacy Troubleshooting

Issue When editing or creating a Language Key through Control Panel → Configuration → Language Override that includes umlauts, accents, or any other special characters, the value displays encoding...

<@liferay_aui.script> taglib JavaScript is executed twice in Journal Article templates with disabled cache

legacy Troubleshooting

Issue JavaScript added within the <@liferay_aui.script> taglib inside a web content template executes twice, leading to unintended behavior. For example: <@liferay_aui.script use="aui-base,aui-video">...

Web Content Structures not available when folder restriction is set up

legacy Troubleshooting

Issue Web Content Structures fail to appear available when structure restrictions in folders are setup Creating new web content in the designated folder shows no available Web Content Structures to choose from...

Search service error: This node previously joined a cluster with UUID xxx and is now trying to join a different cluster with UUID yyy

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When we set the Search Service scale to "3" on the UAT environment...

Jenkins Build error: Unable to get Tomcat version for product 'dxp-202X.qX.X'

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to perform a Jenkins build targeting a Quarterly...

ISO-8601 error using postStructuredContentFolderStructuredContent method from JSON API

legacy Troubleshooting

Issue We have a web content structure with a field of type date ("dataType"=date). When trying to create a web content using this structure, through postStructuredContentFolderStructuredContent method (from the...

Blank Objects page after enabling Object Model Builder

Troubleshooting

Issue We enabled Object Model Builder in the Beta Feature Flags, and when we open the Object menu, we get a blank page We also get an error in the browser console: TypeError: Cannot read properties of...

No inventory selectable in shipment

legacy Troubleshooting

Issue When placing a order in commerce and going through the order process I can select to create a order. After creating the shipment I can select which items to ship in this shipment and afterwards I am able to select...

Unable to set the Target when configuring Navigation Menu Items

legacy Troubleshooting

Issue I can see in the Templates section for Navigation Menu items ${navItem.getTarget()}, but when creating a menu item there is no way to set this. I would like to set this so that one of my menu items would open...

Liferay PaaS - Liferay service doesn't start up - You must first upgrade the portal to the required schema version

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay service does not start up/gets shut down after...

How to run Jenkins Jobs with Java 11

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I see that Jenkins comes with Java 11, but it uses Java 8...

Liferay IDE / Developer Studio support for Quarterly Releases

legacy Troubleshooting

Issue When importing a Quarterly Release workspace into Liferay Developer Studio 3.9.8: Latest blade templates or Liferay versions will not be available for selection. Contextual menus could be broken...

Observing 'Your connection is not private' Warning on Help Center Downloads

legacy Troubleshooting

Issue When trying to download a quarterly release from Liferay's Help Center we are getting a browser error that says 'Your connection is not private... Attackers might be trying to steal your information...'...

Duplicates in XLIFF file of translation after migrating from 7.3 to Q3.2

legacy Troubleshooting

Issue The duplicate values and empty fields are found in the XLIFF file while translating the Web Content in Q3.2. However, there are no duplicates found in the earlier version i.e. 7.3 u28. The issue occurred...

Duplicate values and empty fields in XLIFF file

legacy Troubleshooting

Issue The duplicate values and empty fields are found in the XLIFF file while translating the Web Content. Steps to reproduce: 1. Create a nested structure and template and then create web content with the same...

Allowing non-admin users to move between sites with minimal permissions.

legacy Troubleshooting

Issue Users who are assigned to multiple sites without admin permissions are not able to switch between sites. Environment DXP 7.4 Resolution By defining and assigning a new Regular role with "Access in Control Panel"...

Guest User cannot upload File in Form - An unexpected error occurred

legacy Troubleshooting

Issue We have a Form with an Upload field where authenticated users can upload files but Guests cannot. All permissions are provided for Guest user. When the user selects the file to upload, an error message appears...

Why after upgrading to Quarterly Release images show extra information?

legacy Troubleshooting

Issue After upgrading to Quarterly Release images show extra information like version, timestamp and so on. Environment DXP 7.4 Resolution Please consider requesting LPD-19203 on a Support ticket. Another...

HTML code submitted in form with Captcha enabled

legacy Troubleshooting

Issue When a form with a Captcha is enabled, submitting the form sends HTML code in the request body. This occurs even if the user enters only plain text in the form field. Environment Liferay DXP 7.4 Resolution...

Unable to perform the reindexing in lower environment

legacy Troubleshooting

Issue The reindexing process cannot be initiated, and an error message is displayed: ERROR [liferay/background_task-2][SearchEngineInitializer:195] Error encountered while reindexing...

CAPTCHA 'Text verification field' error appears after submitting the form

legacy Troubleshooting

Issue The 'Text verification field' error appears on the UI when the form is submitted after enabling the CAPTCHA. Steps to reproduce: Start the server. Navigate to the Site Menu→ Content & Data → Forms. Create a...

Missing fieldsets dependencies when exporting/importing content

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When you export a site content .lar and then try...

Webserver deployment fails due to certificateDoesNotCoverDomain error

legacy Troubleshooting

Issue You might face an issue during webserver deployment where you see the following error: Some error has happened during the build. Try again. [{\"message\":\"Bad...

Publish button inaccessible with long titles

legacy Troubleshooting

Issue A long Web Content title forces the top menu bar, hiding the publish button and preventing the user from saving the changes made. Environment Liferay DXP 7.4 Resolution To solve this behavior, open a Help...

API Response for commerce products with relationships does not contain manufacturerProducts nested fields

legacy Troubleshooting

Issue Steps to reproduce: 1. Create a Minium site (so that you have products generated). 2. Create a new object "manufacturer" (I set it to company scope, and to appear in Applications/Content - "Panel Link"). 3. I added a...

Timeout Error During Restore or Deploy Operations

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to perform restore or deploy operations...

Color Field Error when using Web Content Structure

legacy Troubleshooting

Issue When using the "Color" Field in a Web Content Structure, it doesn't save the previously selected value and the "Color" field doesn't load. Steps to reproduce: Create a structure, add at least one "Color" field...

Accessing Glowroot through the Liferay url returns a 404 error after updating from 2023.Q4 to 2024.Q1

legacy Troubleshooting

Issue Error 404 occurs when accessing Glowroot through Liferay at /o/glowroot/ after migrating from version 2023.Q4 to 2024.Q1 Error in logs: 2024-04-11 12:51:40.306 WARN [http-nio-8080-exec-46][code_jsp:161]...

Cannot upload files larger than 1GB in size to Document Library when clamAV is enabled

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Big files (>1GB) cannot be uploaded to the...

Limiting the Number of Search Results and Mitigating "Result window is too large." Errors when Using Elasticsearch via index.search.limit and index.max_result_window

Troubleshooting

Every functionality that relies on search engine queries in Liferay can return a maximum of 10,000 results by default. This applies to Search Bar widget searches, search toolbar searches, search REST API usages, and...

Document Search takes too long to return results

legacy Troubleshooting

Issue I have a page for displaying document search results, and it takes too long to load (several seconds). My site has hundreds of content pages, each containing dozens of widgets (including those from the master...

Backup service permission error: does not have storage.buckets.get access

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Backup service is not working properly and the...

Missing translation using taglib liferay-ui:message

legacy Troubleshooting

Issue Trying to use liferay:ui message taglib in a custom module is not using key provided in Language.properties view.jsp <liferay-ui:message key="test.caption"/> Language.properties...

Elasticsearch 7.17.19 and 8.13 could abruptly stop with JDK version 22

legacy Troubleshooting

Published on: Apr 10, 2024. This article is based on an Elastic knowledge base entry, edited to include Liferay specific details. Environment Liferay DXP 7.3, 7.4 and Liferay DXP 2023/2024 Quarterly Release...

You cannot apply the selected structure restictions for this folder. At least one web content references another structure.

legacy Troubleshooting

Issue Get the below UI error while attempting to apply the workflow to a Web Content folder. Error: You cannot apply the selected structure restictions for this folder. At least one web content references another...

Unable to use CNAME records when setting up domain for Liferay SaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When going Live on Liferay SaaS, one of the steps that is...

Avoiding 'q param' and caching of Favicon in the browser

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Whenever users navigate to different pages, a new...

Unable to publish web content with button tag

legacy Troubleshooting

Issue When the below-mentioned content is added to the Web Content source, the button tags are getting removed automatically <div class="SmallButtonMember"> <button id="memberbtn"...

After upgrading, these ComboServlet errors are shown: 'Skip /o/js/resolved-module/... because its content type is not CSS or JavaScript'

legacy Troubleshooting

Issue Errors like the following appear in the server's log file after an upgrade: ERROR [ComboServlet:389] Skip /o/js/resolved-module/frontend-js-tabs-support-web@2.0.12/TabsProvider.js because its content type is not...

The editor is able to translate the non localizable value in Web Content

legacy Troubleshooting

Issue We've spotted a new translation-related bug, please follow the steps to reproduce it: 1. Go to Content & Data -> Web Content and switch to the Structures tab. 2. Click on the context menu in the top-right corner...

Why doesn't queued publication show status correctly?

legacy Troubleshooting

Issue Queued publication does not show status correctly. Environment Liferay DXP 7.4 Resolution 1.) Create a publication. 2.) Add any change. 3.) Add a breakpoint to the thread to CTPublisher. 4.) Publish...