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Issue Validation is not working for the text field(Mobile Number). Put validation like if the value is greater than 9999999999 it should say Invalid Mobile Number. Environment Liferay DXP(fix-pack de-32) Resolution The observed behavior is resolved and fixed in liferay-fix-pack-de-96....

Got the error "saml-hook.war does not support this version of Liferay" after deploying the Liferay Connector to SAML 2.0 lpkg

legacy Troubleshooting

Issue Got the error saml-hook.war does not support this version of Liferay in log after deploying the SAML 2.0 lpkg (version 6.0.0) on DXP 7.1 fix pack dxp-18 Environment Liferay DXP 7.1 Resolution The root cause for this error is that the incorrect SAML 2.0 lpkg version was deployed. To...

Site is insecure after adding a new custom domain into Liferay Cloud

legacy Troubleshooting

Issue After adding a new custom domain, the SSL certificate is no longer working and a website (in which the certificate was working just fine before) is now marked as insecure. Environment Liferay Cloud with no custom SSL Resolution Check if this new custom domain is pointing to the...

After Reindexing, unable to view latest 'Web Content'

legacy Troubleshooting

Issue After reindexing, "The portal is currently reindexing" message has been seen on the portal and the latest web contents are not displaying on the portal pages. Environment Liferay 7.0 de-92 Resolution Obtain the backgroundTaskId of the record Perform the delete operation from a...

Same result counts from 'Portletpreferences Table'

legacy Troubleshooting

Issue Reverting the theme is not deleting the portlet settings. Steps to reproduce the issue after deployed custom 'Theme' consists of embedded 'Web Content'. Navigate to the home page Verify web content. Execute the 'SELECT * FROM PortletPreferences;' Received the 83 results (At my...

SAML Authentication Issue: Message context was not authenticated

legacy Troubleshooting

Issue After enabling the SAML, when the user is trying to log in, authentication failed with the following message. ERROR [http-nio-8080-exec-36][BaseSamlStrutsAction:59] org.opensaml.messaging.handler.MessageHandlerException: Message context was not authenticated Caused by:...

Favicon not showing on legacy Microsoft Edge

legacy Troubleshooting

Issue Liferay DXP is running locally on http://localhost:8080 Liferay DXP favicon doesn't show up on Microsoft Edge legacy (EdgeHTML) v.18 or lower. Instead, a dummy favicon placeholder will be shown: On the same browser, the favicon will appear when reaching Liferay DXP through the...

Define Permissions page crashes with a large number of groups on MS SQL Server

legacy Troubleshooting

Issue When a large number of Organizations are added in the portal (More than 200,000), the "Define Permission" screen breaks down and appears to be blank when clicked on Summary -> Control Panel -> General Permissions, or any permissions on the page. Note: The issue is observed when...

HTTP 500 error when logging in via Liferay App Screen

legacy Troubleshooting

Issue Users may occasionally be unable to authenticate in Liferay DXP with Liferay Screens for Android. The following errors might be observed in the web server logs: POST /c/portal/login HTTP/1.1" 500 And the mobile devices may show: Cookie invalid or empty Environment Liferay DXP 7.0+...

Message displayed when "Paste" operation is used in editing web content (CKEditor)

legacy Troubleshooting

This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please use the feedback button to let us know. Issue The following message is...

Dev Studio 3.9.0 does not start up with macOS Big Sur

legacy Troubleshooting

Issue Due to an issue with the bundled version of Eclipse, Dev Studio 3.9.0 on macOS Big Sur fails to start up, showing an error message "Alert: Failed to create the Java Virtual Machine." Environment Dev Studio 3.9.0 Resolution A future Dev Studio release will have the updated Eclipse...

DNSName components must begin with a letter error while starting LDAP server in Apache DS

legacy Troubleshooting

Issue During the configuration of Apache DS I encountered an issue that resulted in an IOException that interfered with starting the LDAP server: ERROR [org.apache.directory.server.wrapper.ApacheDsTanukiWrapper] - Failed to start the service....

Landing page redirection is not working after SAML configuration

legacy Troubleshooting

Issue Once the SAML is configured the Landing Page redirection is not redirecting to the desired page. Environment Liferay DXP 7.1 Resolution The pre and post-login actions (like DefaultLandingPage actions) are not compatible with AutoLogin solutions (like SAML). These pre and post-login...

When pasting a content into the Liferay editor, all the formatting is lost

legacy Troubleshooting

Issue After installing a Fix Pack, when an HTML content is pasted to the Liferay Web Content editor, all the format is lost, it no longer respects the styles. Environment Liferay DXP 7.0 Fix Pack 62+ Liferay DXP 7.1 Fix Pack 3+ Resolution Please install Liferay DXP 7.0 Fix Pack 84+ or...

Site Facet is not working properly

legacy Troubleshooting

Issue Steps to reproduce Create the sites - site 1, site 2, site 3. Create the page named "search" Drag the "search result" and "site facet" portlet to enable search on this page. Search for any site. Expected Behavior: A list of matched keyword/list of all sites should be available to...

Resolving a "compressed-looking" control panel menu in a custom 7.3 theme

legacy Troubleshooting

Issue While attempting to upgrade our custom theme from 7.2 to 7.3, we have run into an issue where there is a "compressed" look for the new top-right control panel menu when comparing the custom theme with the classic theme (with less vertical white space than the Classic theme). What...

Getting "Unresolved requirement osgi.extender=liferay.frontend.js.portlet" when deploying a JavaScript Widget on Liferay DXP 7.1

legacy Troubleshooting

Issue Developers create a JavaScript widget as per Creating and Bundling JavaScript Widgets with JavaScript Tooling The below error will be printed upon deployment: INFO [com.liferay.portal.kernel.deploy.auto.AutoDeployScanner][AutoDeployDir:259] Processing my-project-1.0.0.jar ERROR...

Liferay DXP starts as a clean installation after restoring an on-premises DXP backup in Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Some databases manage the table names in lower case (e.g., PostgreSQL). A backup coming from this kind of databases normally is not...

How to resolve a "Failed to define class from Service Module Loader" error

legacy Troubleshooting

Issue Upon installation of security-hotfix-lsv-45 in Liferay Portal bundled with JBoss, a "Failed to define class" error is generated in the Liferay logs. Failed to define class com.liferay.portal.security.xml.SecureXMLFactoryProviderImpl in Module "deployment.ROOT.war:main" from Service...

Full support for Unicode in a Liferay PaaS database

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Emoji symbols can not be stored in database, for example as part of a new web content. In the Liferay service's log you get this...

Couldn't retrieve remote JWK set: Server returned HTTP response code: 401 error occurs when using OpenID Connect authentication with Oracle Identity Cloud Service

legacy Troubleshooting

Environment Liferay DXP 7.0-7.3 Oracle Identity Cloud Service OpenID Connect authentication enabled Symptom When OpenID Connect authentication is enabled in Liferay DXP and Oracle Identity Cloud Service (IDCS) is the configured provider, the following error may occur and users are not...

Cannot login using OpenID Connect: Timeout error

legacy Troubleshooting

Issue In some cases, users are having problems with the integration with OpenID Connect, and they are unable to log in. The Liferay log returns the following error: ERROR [http-nio-8080-exec-16][OpenIdConnectFilter:132] Unable to process OpenID Connect authentication response: Unable to...

HTTP 400 response code shows sensitive data

legacy Troubleshooting

Issue Sensitive system information may be seen in HTTP 400 - Bad Response status Environment DXP 7.0 DXP 7.1 DXP 7.2 Resolution The HyperText Transfer Protocol (HTTP) 400 Bad Request response status code indicates that the server cannot or will not process the request due to...

How to prevent content pages from scrolling unexpectedly when interacting with a portlet below the fold

legacy Troubleshooting

Issue When interacting with a Liferay DXP portlet below the fold of a Content Page, the page unexpectedly scrolls to the top. The result of the interaction is properly displayed, but the user must scroll down to view the result: This behavior remains with the SPA OSGi module active and...

Unable to install Liferay Push v. 4.0.1 on DXP 7.2 Fix Pack 4 or lower

legacy Troubleshooting

Issue When running a DXP 7.2 portal and trying to install the Liferay Push plugin v. 4.0.1 from the Marketplace, the following error will be thrown upon restarting the server: INFO [main][ModuleFrameworkImpl:1810] Starting dynamic bundles ERROR [Framework Event Dispatcher: Equinox...

LDAP Performance Issues after upgrading from 6.2 to 7.2

legacy Troubleshooting

Issue Seeing some slowness authenticating with LDAP after upgrading from 6.2 to 7.2. Environment DXP 7.2 [Upgraded from 6.2] Resolution Install Fix Pack 9 or a hotfix that includes LPS-122832 and run the upgrade process again. LPS-122832 reports and fixes the behavior that several...

LCS Grace Period in a Containerized Environment

legacy Troubleshooting

Issue Once my LCS subscription expired, my containerized environment was disconnected immediately instead of entering the LCS grace period. Environment Portal 6.2 DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3 Resolution Because containerized environments destroy the existing server and spin up a new...

IE11 "unable to get property of 'selectors' of undefined or null reference" Errors

legacy Troubleshooting

Issue After patching to dxp-8, the Internet Explorer 11 (IE11) console is throwing "unable to get property of 'selectors' of undefined or null reference" errors Environment DXP 7.2 Resolution This error is resolved by LPS-123899 Additional Information This error does not appear to be...

Analytics Cloud Connector NullPointerException

legacy Troubleshooting

Issue An Analytics Cloud issue has been discovered in Liferay DXP 7.2 where the Analytics Cloud Connector throws a NullPointerException which may prevent it from operating properly. This behavior will occur in the connector if Fix Pack 8 is installed. Environment Analytics Cloud Liferay...

The "Private Pages" menu can not be removed even after removing all private pages

legacy Troubleshooting

Issue After removing all of the private pages, the "Private Pages" menu remains. Environment Liferay DXP 7.1 dxp-18 or before Resolution One possible reason is that the "content page" was created before under Private Pages. The issue is fixed in dxp-19 or later FP versions. Additional...

How to search using JournalArticleLocalServiceUtil and sort by title?

legacy Troubleshooting

Issue When using the JournalArticleLocalServiceUtil class to search for web contents, we are facing the following issues It is not possible to sort by title, since its localization is being stored in the table JournalArticleLocalization and the comparator is not considering it When...

Live site is not editable after Staging site was removed.

legacy Troubleshooting

Issue How to recover the default functions on the Live site if your remote Staging site was either deleted or not disabled correctly? Environment Liferay DXP 7.2 Resolution By running a groovy-script the Live site's default functions can be enabled. Before going further, please create a...

Liferay PaaS - Liferay Service fails to start due to wrong Dynatrace credentials even if they are not set

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While starting the liferay service, the container will fail to start with this error: liferay[liferay]...

Unable to embed videos in Knowledge Base articles with the

Issue After publishing a new Knowledge Base article including a video embedded with the <video> HTML5 tag: <video controls="" height="240" width="320"><source src="/documents/20142/0/file_example_MP4_480_1_5MG.mp4/b32bbabe-2df3-5229-7ca8-39e5dfd98fa5" type="video/mp4" /></video> the...

Temp files in /tomcat/temp/liferay/s3 are kept for 7 days

legacy Troubleshooting

Issue Temp files are created in the /tomcat/temp/liferay/s3 directory when we upload documents These files are kept for 7 days, resulting in a lot of extra disk space being taken up Environment Liferay DXP 7.1+ Amazon S3 Resolution The length of time these files are kept in the cache can...

Why Are Announcements Visible to Everyone After Setting the Distribution Scope?

legacy Troubleshooting

Issue After setting the distributions scope in the Announcements Portlet, the announcements which it displays are now visible to all users and guests. I would like to restrict the announcements to the users within their distribution scope. Environment DXP 7.0 DXP 7.1 DXP 7.2 Resolution...

Liferay DXP 7.0 Theme Generator installation fails with Missing required argument #1 | EMISSINGARG

legacy Troubleshooting

Issue While following the Liferay documentation about 7.0 DXP theme building with the Theme Generator, the following error will be thrown on Terminal when running npm install -g yo gulp: npm ERR! Windows_NT 10.0.17134 npm ERR! argv "C:\\Program Files\\nodejs\\node.exe" "C:\\Program...

Push notification API unable to register

legacy Troubleshooting

Issue When trying to register a device through the Liferay Push, the following error will be received: error: com.liferay.portal.kernel.jsonwebservice.NoSuchJSONWebServiceExceptio LRPush Error Error Domain=com.liferay.mobile.sdk Code=2 "No JSON web service action with path...

ClassCastException on com.liferay.frontend.theme.contributor.extender after installing a newer fix pack

legacy Troubleshooting

Issue After patching the environment with a newer fix pack, the below error may be encountered at server startup: ERROR [ServerService Thread Pool -- 68][ThemeContributorTopHeadDynamicInclude:93] bundle com.liferay.frontend.theme.contributor.extender:4.0.8...

ClassCastException when using Elasticsearch 7

legacy Troubleshooting

Issue After installing the Elasticsearch 7 plugin and connecting Liferay DXP to an Elasticsearch 7 server, errors like this are thrown on startup: ERROR [liferay/scheduler_dispatch-4][ElasticsearchIndexSearcher:169] java.lang.ClassCastException:...

JournalArticle not properly indexed with 'Document contains at least one immense term' error

legacy Troubleshooting

Issue When attempting to perform a re-index, JournalArticle contents are not properly indexed due to an error similar to the following: For Solr: 2020-09-23 06:32:13 ERROR org.apache.solr.common.SolrException: Exception writing document id...

Missing reference errors during site import

legacy Troubleshooting

Issue Liferay currently only allows export of either Private or Public pages (and not both). When a site has a web content displayed on their public page with a link to a private page, or vice versa, while an administrator can successfully export a set of public or private pages, they...

Disable all locales that are not EN

legacy Troubleshooting

Issue Asset publishers are being translated to other languages than English which is the default and only one that is desired. For some reason due to the location of the IP/network or browser translation URLs are appended with some locales like FI, ES, and others. Environment Liferay DXP...

SAML no longer working after upgrading Liferay

legacy Troubleshooting

Issue After upgrading Liferay from Liferay DXP 7.0 to Liferay DXP 7.2, SAML is no longer working and users are no longer able to authenticate using SAML. It is possible that the following error will also appear in the logs in the Identity Provider as well as the Service Provider,...

Adaptive Media not applied on Content Pages

legacy Troubleshooting

Issue I noticed that Adaptive Media is not applied in fragments with an image. Add an image to the Documents and Media Library with a width above 600px Go to Control Panel→Configuration→Adaptive Media Add a new resolution with the properties width: 600px, height: automatic Adapt the new...

What if I cannot find a Fix Pack in Nexus BOM?

legacy Troubleshooting

Issue I opened the following link: Nexus BOM (Repository Manager) but I cannot find a certain fix pack. Environment DXP 7.0+ Resolution If you find that the Fix Pack is still not available a couple of days after its release, kindly open a Help Center ticket and we will refresh the system...

Custom editor configuration is not applied to repeatable fields

legacy Troubleshooting

Issue After implementing a custom EditorConfigContributor to override the configuration of a web content editor, e.g. as below: @Component( immediate = true, property = { "editor.name=alloyeditor", "javax.portlet.name=com_liferay_journal_web_portlet_JournalPortlet",...

Denied resolving class [...] error is shown in custom FreeMarker/Velocity templates (LSV-658)

legacy Troubleshooting

Issue Custom FreeMarker and Velocity templates generate the following error after installing a fix pack: Denied resolving class [...] by org.apache Environment Liferay DXP 7.0 FP92+ Liferay DXP 7.1 FP18+/SP5+ Liferay DXP 7.2 FP6+/SP2+ Resolution The behavior originates from an...

Making changes to a Velocity Application Display Template does not update dynamically

legacy Troubleshooting

Issue When making changes to a Velocity Application Display Template, these changes are not processed and updated dynamically, and are not reflected immediately upon saving. Environment Liferay 6.2 Resolution This issue is due to a portal property that controls the interval in which...

Embedded Language Selector with "Select Box" template throws "Uncaught TypeError: Cannot read property 'attr' of null" when switching language

legacy Troubleshooting

Issue When embedding the Language Selector in the theme or a layout template and setting it to have "Select Box" template in the portlet's Configuration settings, the below error will be thrown in the browser's console upon switching the language: combo?browserId=othe…get-position.js:173...

"Error: Please enter a valid title." when creating or editing a web content

legacy Troubleshooting

Issue After updating to DXP 7.2 Fix Pack 7, we can't create or edit web content articles that default language is different than the site's language by enabling the "Changeable Default Language" in the System settings, OR When the site language is different than the default instance...

Asset Publisher ordering breaks when switching to a non-default language

legacy Troubleshooting

Issue I created some Web Contents based on a Web Content Structure The structure has a Date field I have an Asset Publisher Widget on the page The Widget is configured to show Web Contents with the above structure The order of the Web Contents is based on the dates provided in the Date...

Can not save a Form after adding a validation rule to a numeric field on a Form with a translation

legacy Troubleshooting

Issue In forms with a translation, if you add a Numeric field and add a validation rule to this field, you can not save the form. You will see the following message: Error: The validation expression () set for field Numeric is invalid. Environment Liferay DXP 7.2, with dxp-8 or older....

SharePoint Repository Location

legacy Troubleshooting

Issue Not able to find the SharePoint Repository Location Environment Liferay DXP 7.2 Resolution To use the Sharepoint the portal should be on fix-pack dxp-4 or above. Also, the Sharepoint plugin is required which can be downloaded from the marketplace. After deploying the Sharepoint...

Javascript errors and disabled elements when editing or saving Web Contents

legacy Troubleshooting

Issue When editing or creating new web contents based on a custom structure, the information may be inconsistent, fields may be disabled and non editable, or related errors may be observed. This is an example of a web content that needs to be edited but its contents are disabled: We can...

Backup service does not show on PRD environment

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While checking all the services available at the left-handed sidebar on a PRD environment, the backup service will not appear...

Gulp build task fails with: "Error: It's not clear which file to import for '@import ..."

legacy Troubleshooting

Issue After launching a gulp build task, the tool will encounter an error similar to the below: [15:14:33] 'build:compile-lib-sass' errored after 811 ms [15:14:33] Error in plugin 'gulp-sass' Message: build/_css/mystyle.scss Error: It's not clear which file to import for '@import...

Web Content Display portlet shows content for Guest even when permission is denied

legacy Troubleshooting

Issue When creating a new web content with permission set to denying access to it for Guests and adding it to a Web Content Display portlet which a Guest can see, the portlet shows the content regardless of the permission set earlier for the content itself. Environment Liferay DXP 7.0...

How to resolve an "Invalid state passed to 'buttonStyle'" browser console error when using an asset publisher to view Rich Summary content

legacy Troubleshooting

Issue When using the "Rich Summary" template in an Asset Publisher to view web content, we are seeing multiple warnings in the browser console that look like the following: Warning: Error: Invalid state passed to 'buttonStyle'. Expected one of the following values:...

Microsoft Office XML metadata are copied in CKEditor

legacy Troubleshooting

Issue Liferay content editors and administrators may sometimes notice that, on Firefox ESR, when copying (CTRL+C) and pasting (CTRL+V) the content of e.g. Microsoft Word in the CKEditor, the below XML metadata will be copied alongside and will show when switching to the source mode:...

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