Site Search - Liferay Learn

404 Not found error when managing a site from a localized virtual host if the referrer site does not support the same languages

legacy Troubleshooting

Issue When navigating from a site with some language configured to other site that don't support that language, a 404 error is shown. Create a site "Site-us" and set English as the default language. Remove the other languages. From the "Site-us" settings, configure a virtual host for the...

Web content display won't appear when viewing a page template after selecting web content

legacy Troubleshooting

Issue Steps to reproduce Create a page template Foo Go to Foo preview do edit Add a web content display portlet to the page template Go to + -> Configuration on the web content display portlet Choose one web content article to be displayed on the added portlet (create one on the global...

Filter by Field is not working properly on Global Site page Template

legacy Troubleshooting

Issue The blank popup shows whenever 'Filter by Field' is checked when configuring Asset Publisher on the Global Site Page Template. Steps to reproduce: 1. Extract Vanilla Liferay 7.2 and install Fix Pack 4. 2. Go to Global Site 3. Create Structure in web content section, add any fields...

The LAR file could not be imported because it requires page templates or site templates

legacy Troubleshooting

Issue "The LAR file could not be imported because it requires page templates or site templates" error message apprears when the user is importing pages from different Liferay systems. Environment DXP 7.0 or higher Resolution When importing pages, in some cases we could obtain this...

Repeatable web content structure items causes error and block publishing

legacy Troubleshooting

Issue Steps to Reproduce: 1) Take Liferay 7.1 and install fix-pack dxp-14. 2) Connect with MySQL 5.7 3) Create a structure with two text fields a) Add one text field 1 - make it repeatable b) Add another text field 2 as a sibling of the above text field - make it repeatable...

unsupported symbol error after migration with geolocation as field name

legacy Troubleshooting

Issue The word "geolocation" is not a reserved word in Liferay Portal 6.2 but in DXP it is. If a field name at Liferay Portal 6.2 is "geolocation", after the upgrade to DPX it could generated an Elasticsearch error like this: ERROR...

Creating a new structure with a date field results in a Freemarker error

legacy Troubleshooting

Issue When you create a new structure that includes a date field and try to save it, you receive an error similar to this: Error executing FreeMarker template FreeMarker template error: The following has evaluated to null or missing: ==> staticUtil [in template...

SocketTimeoutException

legacy Troubleshooting

Issue What is the underlying cause of java.lang.RuntimeException: java.net.SocketTimeoutException 2021-06-18 07:55:41.652 ERROR [liferay/segments_entry_reindex-2][ElasticsearchIndexSearcher:165] java.lang.RuntimeException: java.net.SocketTimeoutException: 120,000 milliseconds timeout on...

ActionException error starting a node in cluster mode

legacy Troubleshooting

Issue When a node starts in cluster mode, with the property "cluster.link.enabled" enabled, an error trace like the following appears in the log: 2021-03-22 10:20:12.856 WARN [http-nio-8080-exec-1][PortalImpl:6840] javax.servlet.ServletException: A servlet matching the filter...

Unable to disconnect Analytics Cloud instance from Liferay DXP

legacy Troubleshooting

Issue There is a known issue where you may be unable to disconnect the Analytics Cloud instance from Liferay DXP An error indicating "Error: Your request failed to complete." will appear in the UI, and the following will appear in the logs: Jun 22 22:01:07.909 build-4...

LAR Import fails with Error Invalid file name

legacy Troubleshooting

Issue We are trying to move documents from one environment to another environment using the Documents and Media menu. We managed to export the documents from Production environment correctly, but when they were imported into the QA environment, it was throwing the following error: An...

Automatic License Update Not Working

legacy Troubleshooting

Issue Licenses are not being auto-updated for Liferay Cloud. I've updated the service versions to those required but Automatic License Update is not working. Environment Liferay Cloud - Released with Platform Update 02/11/21 Resolution For Auto-Licensing Updates, services will need to be...

Form can not be added

legacy Troubleshooting

Issue Steps to Reproduce: 1. Log in as Admin user. 2. Go to Control Panel -> Configuration -> Instance Settings -> Miscellaneous 3. In Available Languages, Move all the languages present in the Current Section to Available Languages Section. Move only English (Australia) language to the...

Choose category name show subcategory web content in Asset Pubilsher

legacy Troubleshooting

Issue Steps to reproduce: Add a site with page Add a vocabulary: Vocabulary Name Add a category for Vocabulary Name: Category Name Add a sub category for Category Name: Subcategory Name Add a web content with Category Name: W1 Add a web content with Subcategory Name: W2 Go to page, add...

Editable field isn't working within loops in page fragments

legacy Troubleshooting

Issue Steps to reproduce: Under Site Builder > Page Fragments, Import fragment entries.zip(Attached) Drag the fragment on the content page, In the configuration defaultValue for iteration is 3. It works fine and fields are editable with default value 3. Click the fragments configuration...

LDAP Imported Users are not been shown in control panel

legacy Troubleshooting

Issue LDAP is configured (and tested by using the testing buttons) in the portal. If you check the database you could find them (it means that they have been imported to the portal from LDAP as expected). The problem is reproducing when accessing to the user list in the control panel:...

Page Fragment Issue with rich text editable field

legacy Troubleshooting

Issue Steps to reproduce: 1) Take Liferay 7.1SP2 with fix-pack dxp-16. 2) Create a page fragment with name "Demo". 3) Add the below code in the HTML section. <div class="fragment_33918"> <lfr-editable id="unique-id" type="rich-text"> <h1>This is editable text!</h1> </lfr-editable> </div>...

Not able to exporte private pages

legacy Troubleshooting

Issue Steps to Reproduce: 1. Go to Control Panel > Sites. 2. Create a new Minimum site. 3. Open that Minimum site. 4. After that go to Publishing > Export. 5. Now click on "Change to Private Pages". Observed Behavior: It does not change to Private pages and there is an error in the...

Role Permissions to display all the actions in Knowledge Base Display Widget

legacy Troubleshooting

Issue After having created a specific role to let users manage Knowledge Base articles from Knowledge Base widgets, some actions, like "Add Child Article" or "Edit Article", may be visible from Knowledge Base Admin widget but not from Knowledge Base Display widget. Environment Liferay...

Blacklisting Commerce components in 7.3 can stop other modules as well

legacy Troubleshooting

Issue When you add a Commerce component to the blacklist, other modules will stop functioning as well. This may cause the following issues: - Certain Commerce menu elements could be missing - Gogo Shell commands won't be executed in Control Panel > Gogo Shell - A lot of unsatisfied...

Unable to see Structures Field for the Templates

legacy Troubleshooting

Issue Steps to reproduce: Start a Liferay bundle. Create a structure with some fields in it Create a template for it Click on the Structure tab, then back to the Template tab Open the template Expected behavior: The structure's fields are available Actual behavior: The structure's fields...

Scheduled publication to live won't include new content

legacy Troubleshooting

Issue After setting up a scheduled publication of a site from staging to live and adding new contents, these contents are not shown in the live environment when the scheduled date arrives. Environment Liferay DXP 7.0+ Resolution This may be the expected behavior depending on whether...

Paginated multi-selection is lost when navigating through pages with SPA disabled

legacy Troubleshooting

Issue The view to assign users to a given role can be paginated. When SPA is disabled, only the users selected from the last page are effectively selected: those selected in previous pages are discarded. This can happen with similar scenarios where several items can be assigned to an...

The Form Records are viewable by guest users in the search results after the upgrade to DXP 7.2

legacy Troubleshooting

Issue The Form records sent by other users are viewable by guest users in the search results after the upgrade from DXP 7.0 to DXP 7.2: When a guest user searches in the search bar, the response will include the Form records of other users. This problem is only reproduced in the Forms...

Free Marker Template Null Pointer Error

legacy Troubleshooting

Issue Free marker template(ftl) error is occurring when fragments changes propagation is enabled. Steps to Reproduce Enable Automatic Page Fragment Propagation. Navigate to Product Menu -> Design -> Fragments Create a new Collection and new Fragment Now, add below JSON snippet in...

java.lang.IllegalArgumentException: java.net.URISyntaxException

legacy Troubleshooting

Issue The following exception can be obtained when using S3 as store if no s3Endpoint is configured: 2021-03-16 01:18:14.998 ERROR [Start Level: Equinox Container: 8c2a1a4c-edbd-4cd0-9216-4a02f75d4f55][S3Store:93] bundle com.liferay.portal.store.s3:4.0.39...

Updating Commerce Catalogs runs into Permission issue

legacy Troubleshooting

Issue When you are editing Catalog in Commerce and try to save the modification you will get the following message: "Error: You do not have the required permissions". This error usually happens when there is no Currency set for the Master Catalog. You can check this on the UI if you edit...

Limited Commerce menus available after upgrade to Liferay DXP 7.3

legacy Troubleshooting

Issue After upgrading the portal to DXP 7.3 most of the Commerce submenus are not listed under the Control Panel > Commerce tab Only "Inventory", "Product Groups", "Options", "Specifications" and "Health Check" options are available Environment Liferay DXP 7.3 Commerce 3.0 Resolution If...

Form's new records are indexed even though property 'Searchable' is set to 'Disable'

legacy Troubleshooting

Issue Steps to reproduce: Create a new Form. Add a new TextField and set property 'Searchable' to 'Disable'. Save Form. Add created Form to a page. Submit this form with some value in text filed (i.e. answer_one). Search by this value (i.e. answer_one) in Search Bar. Current behavior...

HTML elements disappear in Calendar's events editor

legacy Troubleshooting

Issue When you edit the description of an event in Calendar portlet and elements like <iframe> are added through the Source view to it, after saving the event those elements disappear from the editor. Some simple steps to reproduce: Add a new calendar event and edit its description....

No base price list error when editing SKUs or Ordering after upgrading Commerce from 7.1

legacy Troubleshooting

Issue After upgrading Commerce from Liferay DXP 7.1, users are unable to order Products and admins are not able to update SKUs of the Products. There is also an error in Liferay logs: ERROR [http-nio-8080-exec-4][CommerceProductPriceCalculationV2Impl:520] There is no base price list...

Fragment Unexpected Error Occurred

legacy Troubleshooting

Issue While dragging the same fragment on Page this error is shown "Error An unexpected error occurred while rendering this item" Steps to Reproduce Enable Automatic Page Fragment Propagation. Create a Fragment and add the following code snippet in HTML Tab. <label><span...

Resolution of HTTP Request Smuggling vulnerability

legacy Troubleshooting

Issue Security vulnerability of HTTP Request Smuggling in the environment. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution 'HTTP request smuggling' should be handled at the web server/app server and not at Liferay. For example, if user is using Tomcat, then they...

When the "Search" page is first in the list of pages, the link to "Go to Site" in the product menu does not appear.

legacy Troubleshooting

Issue When the "Search" page is first in the list of pages, the link to "Go to Site" in the product menu does not appear. Environment Liferay DXP 7.1 Resolution The observed behavior is a known bug and fixed in Liferay-fix-pack-dxp-15 and above. Installing Fix Packs and Hotfixes on...

Added buttons to AlloyEditor toolbar don't work in Blogs

legacy Troubleshooting

Issue I added buttons such as strike-through, superscript, and subscript to the AlloyEditor toolbar, but these buttons don't work when attempting to edit content in the Blogs module. Environment Liferay DXP 7.2 Resolution The strike-through, superscript, subscript, and page break buttons...

'Unable to load external repository class' when a Sharepoint OAuth configuration is missing for an existing repository

legacy Troubleshooting

Issue If the Sharepoint configuration (configured in System Settings) is missing or broken for a repository in Documents and Media, the following error gets thrown every time I access Documents and Media, and I am unable to edit or delete the repository. 2021-05-21 13:41:13.419 ERROR...

When Setting Okta up as an SSO for Liferay PaaS, how can I generate IdP metadata in Okta without first having SP metadata?

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The documentation for setting up an SSO with Liferay PaaS instructs clients to provide IdP metadata to the Liferay Cloud team before...

Unable to submit Form in any other Language but English

legacy Troubleshooting

Issue Fail to submit the form in added language with required field Steps to Reproduce Go to Web Content > Forms Add a Form Add a Text Field Switch on Required Field Add a Translation, for example: used Chinese(China) for testing Publish the Form Visit the new added form by URL Change...

Boolean Fragments shows wrong state

legacy Troubleshooting

Issue Boolean Fragment configuration's type checkbox remains selected even after deselecting the checkbox Environment Liferay DXP 7.3 Resolution The observed behavior is a known issue and will be fixed in the upcoming fix pack. If the hotfix is required for this issue, please create a...

Unable to create form

legacy Troubleshooting

Issue The form section sometimes appears blank while creating the form Environment Liferay DXP 7.3 Resolution The observed behavior is a known Intermittent issue/bug and will be fixed in the upcoming fix pack. If the hotfix is required for this issue, please create a support ticket...

PortletException thrown when form field rule is inconsistent

legacy Troubleshooting

Issue An exception is thrown when some form field rule is empty or incorrect and the user tries to save the form. Steps to reproduce: Add a new form with three text fields: A, B, C Add a new rule for this form using the fields: if A equals B, show C Save the form. Edit the form and...

Failed Loading plugin after an update of the CI service

legacy Troubleshooting

Issue After updating the CI service in Liferay Cloud you find some errors in the CI's log related with different plugins's load, the errors are similar to this one: May 26, 2021 3:37:21 PM jenkins.InitReactorRunner$1 onTaskFailed SEVERE: Failed Loading plugin DXP Cloud Builder...

Language Translation not Working in CKEditor Source Mode

legacy Troubleshooting

Issue When working in the source mode of CKEditor, switching between languages using the language editor doesn't display the previously set translation, even though translation works as expected outside of source mode. Environment DXP 7.2 Resolution The CKEditor source mode issue is...

Multiple success messages appear on UI post updating the web content

legacy Troubleshooting

Issue Post updating the single web content multiple success messages appear on UI No. of success messages = No. of web content present on the page Environment Liferay DXP 7.3 GA1 Resolution It's a known issue and is fixed in fix-pack liferay-fix-pack dxp-1 and above. Installing Fix...

Why does the Link to Page function in Web Content Structures return a page number, instead of a page name?

legacy Troubleshooting

Issue When I use the Link to Page function in Web Content Structures (or getFriendlyUrl() in a Web Content Template), it's fetching a URL which includes the page layout ID, instead of the page name. For example, the web content link looks like /web/test-site/9 instead of...

Does Segmentation Work With Inheritance?

legacy Troubleshooting

Issue When I create a Segment which includes inherited users, the segment shows that the inherited users are not counted. For example, if I create a Segment with a condition which matches a Team that contains a User Group with 10 members, the Segment shows that its conditions match 0...

HTML in groovy script

legacy Troubleshooting

Issue After installing the fix pack 22, the following groovy script does not format the HTML. out.println("<h1>Cantabria</h1>"); Environment Liferay DXP 7.1 fix pack dxp-22 Resolution HTML formatting has been lost as a result of implementing LPS-113685, however, the changes have been...

It is not possible to remove the View permission for Site Members in a document library folder

legacy Troubleshooting

Issue In the permissions management of a folder we can see that the VIEW permission is checked and disabled for Site Member role and it is not possible to change it. If we hover the mouse over this check we can see the following message: Site Member is allowed to do action in all items...

The getOptions returns the selected and available values for Select fields which allows multiple values

legacy Troubleshooting

Issue The getOptions returns the selected and available values for Select fields which allows multiple values Steps to reproduce: Create a Structure S1 with a multiple Select field called Sel1 with three default options Create a Template T1 with the following markup Selected options:...

In the UI, Sitemap section is not visible under the SEO tab on the individual page settings and sitemap.xml is not generating

legacy Troubleshooting

Issue Sitemap.xml is not generating properly. When hitting the portal URL [https://xxx.com/en/sitemap.xml], it displays an empty sitemap that shows the sitemap header only. The sitemap section [Menu -> Site Builder -> Pages -> Configure -> SEO] is not available under the SEO tab on the...

Enable Automatic Page Fragment Propagation

legacy Troubleshooting

Issue Fragment Changes don't get reflected on page after editing Environment Liferay DXP 7.2 Liferay DXP 7.3 Resolution Follow these steps to enable automatic Page Fragment propagation: Navigate to Control Panel -> Configuration -> System Settings Click Page Fragments under the Content...

Make Price Range Facet usable with multiple SKUs

legacy Troubleshooting

Issue Initialize a minium site Open Product Admin (Control Panel -> Commerce -> Products) Open "Brake Fluid" or any product with multiple skus Open the Skus page Edit a sku to hae a base price of $10 another to have a base price of $100 and the last a base price of $1000 Go to the front...

AlloyEditor image toolbar no longer pops-up

legacy Troubleshooting

Issue 1) Start 7.2.x and login as Admin 2) Go to left Sidebar > Liferay DXP > Content and add a new Basic Web Content 3) Click in the content editor and then on the "+" button > select the Image icon and choose one image 4) After the image has been added to the content editor, click on...

Multiple rich text fields assign the same default value

legacy Troubleshooting

Issue If several 'Rich Text' components are included in a form and assigning a different default value to each of them, then while saving, it assigns the same value to all the fields. Steps to reproduce: Start a new DXP 7.3 bundle Create a new form Add a Rich Text field and add a...

Unable to export users to CSV from some instances

legacy Troubleshooting

Issue Users cannot be exported in some instances: the interface gets blank, and the following exception is thrown: "2021-04-08T10:57:43.604+0200 ERROR [http-nio-8080-exec-25][ExportUsersMVCResourceCommand:100] java.lang.RuntimeException: java.lang.NullPointerException...

Unable to edit form if interface configured in other locale other than English language

legacy Troubleshooting

Issue Unable to edit email in form or save any form if the user configured their interface in other than the English language. Reproduction steps: 1) On clean instance, configuration leaves only 'Spanish' as available locale and set 'Spanish' as default locale 2) Create a new form, enter...

Where to place pre-startup scripts in Liferay Workspace

legacy Troubleshooting

Issue We are building Docker images so we run the task "gradle buildDockerImage" to build our image. We would like to know the following: Where do we have to place in our workspace "pre-startup" scripts? We have tried to create the folder in common or specific environment folder but then...

Analytics scripts added to a site is displayed on a page

legacy Troubleshooting

Issue When I add analytics scripts in Site Settings, I see that the script is displayed at the top of the page and is not properly added to the site. Environment Liferay DXP 7.0+ Resolution This behavior is reported and fixed in LPS-127611. Please open a Help Center ticket requesting a...

Liferay Portal stops working after changing the theme to Minium or Speedwell

legacy Troubleshooting

Issue When I changed the Current Theme in the Public Pages settings to Minium, Freemarker errors are thrown and Liferay Portal immediately stops working: ERROR [default task-16][runtime:59] Error executing FreeMarker template FreeMarker template error: The following has evaluated to null...

Hidden fields have their values saved with the Form entry

legacy Troubleshooting

Issue If a form has a hidden field with a pre-defined or an entered value, it saves that value to an entry when it is submitted. The hidden field should not save any value, it should be left blank. Environment Liferay DXP 7.0 Fix Pack 98 Liferay DXP 7.1 Fix Pack 17 Liferay DXP 7.2 Fix...

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