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How to enable "Look and Feel" option in Portlets

Issue Unable to see the Look and Feel option for the Portlets. Environment Liferay DXP. Resolution Set the value of the portlet.css.enabled property to true (default value). This way, Look and Feel will be visible again. Additional Information Portal Properties., content:...

Figure and figcaption tags are getting removed in blogs

legacy Troubleshooting

Issue Figure and figcaption tags are getting removed while switching from code view to text view in blogs Environment Liferay DXP 7.2 FP11 Resolution It is a known issue and has been fixed in Liferay DXP 7.2 FP13. If the hotfix is required for this issue, please create a support ticket...

Google’s Cloud Storage (GCS) bucket support.

legacy Troubleshooting

Issue Google’s Cloud Storage (GCS) bucket support. Environment Liferay DXP 7.2 SP5 Resolution This feature will be merged in the upcoming fix-pack. Hence, please check the LPS-137265 Please create a support ticket requesting the hotfix by attaching the patch details by generating the...

Adding a widget page from a page template in the page tree adds it only to root node

legacy Troubleshooting

Issue Steps to reproduce Go to Design > Page Templates > Page Templates Add a collection Add a content page template under the collection Navigate to Site Builder > Pages > Pages Click "+" button to add a child page to the Home page Click "Basic Templates" Click on the collection added...

OPTION requests trigger exceptions in JSResolveModulesServlet

legacy Troubleshooting

Issue Steps to reproduce: Start a 7.3.10-dxp-1 bundle Use curl to simulate an option request (install curl and on a separate console use the following command while the portal is running): curl -X OPTIONS...

Link to page field's URL doesn't work if you don't select a page

legacy Troubleshooting

Issue Steps to reproduce: Start a 73x bundle Create a structure with a Link to page field in it Create a template for the structure Create a web content from it, don't select anything in the field Put the web content on a page Hover your mouse over the link, open it Current behavior: URL...

While Duplicating product, SKU which are generated using Options, become Inactive

legacy Troubleshooting

Issue Steps to reproduce: 1- Create a product, Add a Option with at least 2 values and mark this option as SKU Contributor 2- Go to SKU tab and generate all SKU. 3- Add some details like prices on SKUs and publish 4- Now duplicate this product 5. On new product go to SKU tab and see...

WebContent display links are not exported after caching

legacy Troubleshooting

Issue Steps to reproduce 1. Start 7.2 Vanilla bundle. 2. Create a web content with an image in its content field. 3. Place a web content display portlet to the page. 4. Select the action buttons of the portlet and make an export. 5. Checkpoint: Everything should be find, you .lar should...

From staging to live, active experience has not been published

legacy Troubleshooting

Issue The new content page experience does not get published, and this issue does not arise with DXP 7.2 fix pack 13 (for patching tool info) Steps to reproduce: 1. On Liferay fix pack 9, add and publish a new content page 2. Activate local live staging 3. Switch to the staging view of...

"IOException: parseAlgParameters failed: ObjectIdentifier()" error on startup after securing connection to Elasticsearch with PKCS#12 certificate generated with a higher major version of JDK

legacy Troubleshooting

Issue Liferay DXP does not start up after securing the connection to Elasticsearch and, more specifically, after generating the Elasticsearch certificate .p12 using the keytool in a JDK with a higher major version than the one in which Liferay DXP is running. For example: Liferay DXP is...

Freemarker error: "Denied access to model object as it does not belong to current company"

legacy Troubleshooting

Issue Some freemarker templates show the message: "Denied access to model object as it does not belong to current company 20116" Reproduction Steps 1) Setup Liferay DXP 7.3 with Fix Pack 1 2) Navigate to Control Panel→System Settings→Template Engines 3) Look for serviceLocator→click on...

After saving the SEO configurations, tags have been replaced

legacy Troubleshooting

Issue The entered tags become blank when we click the save button on the SEO configuration page. Steps to reproduce 1) Create Widget Page 2) Select layout, enter tags, and save it 3) Navigate to SEO, enter any keywords and save it. 4) Navigate to the General page, tags will no longer be...

Allow custom site administrator role to see all users of Liferay

legacy Troubleshooting

Issue When creating a site role that is able to add members to a site, they see a limited amount of users or just themselves. Environment DXP 7.0+ Resolution In order to allow a user to see all members of Liferay, you have to add a regular role to it with the following permission: ...

User unable to Login with CSRF error

legacy Troubleshooting

Issue User is unable to login, and gets the below error in logs: User 0 did not provide a valid CSRF token for com.liferay.portlet.SecurityPortletContainerWrapper Environment Liferay DXP 7.3 Resolution Firstly, check if the issue can be resolved by following the below article: Invalid...

When resetting a password, duplicate error messages appear

legacy Troubleshooting

Issue Duplicate error messages show up when resetting the password Steps to reproduce: 1. Start and set up Liferay DXP 7.3 SP1 using the setup wizard. The email can be set as test@liferay.com and the password as a test. 2. Set up an SMTP client to listen to emails. For example: here,...

Commerce sorting functionality

legacy Troubleshooting

Issue Steps to reproduce: 1. Please select one value from Option facet filter. 2. Please select sort option Price: Low to High. 3. Observe result. Products are not sorted according to price. Environment Liferay DXP 7.3 Commerce 3.0 Resolution The observed behavior is a known issue/bug,...

Commerce pagination

legacy Troubleshooting

Issue Steps to Reproduce: 1. Select one of filters. 2. Check Search results. 3. Navigate to the second page for more results. 4.: After clicking on pagination , filter is removed Environment Liferay DXP 7.3 Commerce 3.0 Resolution The observed behavior is a known issue/bug. If the hotfix...

Option field for Duplicate Product

legacy Troubleshooting

Issue Steps to Reproduce: 1. Create a Minium site. 2. Go to Products. 3. Open any product. 4. Create a duplicate of that product. 5. Open the SKU of the original product. 6. After opening the SKU, open the option field of original and duplicate product. Actual Behavior: The option field...

Duplicate product copy creator of existing product

legacy Troubleshooting

Issue Steps to reproduce: 1- Create a user merchant1@gmail.com who has permission to view/ update catalogs so that he can create products. 2- Create a catalog named - "Common Catalog" by logging with an admin user. 3- Create a product in "Common Catalog" with the name "Test Product" 4-...

Google’s Cloud Storage (GCS) bucket support.

legacy Troubleshooting

Issue Google’s Cloud Storage (GCS) bucket support. Environment Liferay DXP 7.3 SP1 Resolution This feature will be merged in the upcoming fix pack 3. Hence, please check the LPS-131049 Please create a support ticket requesting the hotfix by attaching the patch details by generating the...

The behavior of bypassing SAML SSO has changed

legacy Troubleshooting

Issue There is a use case in which a subset of users are meant to bypass SAML SSO and login directly to the Liferay SP. On Liferay 7.2 dxp-8, users successfully used the following URL to achieve this:...

Numerous antiJarLocking warnings

legacy Troubleshooting

Issue User encounters numerous warning messages regarding the property 'antiJarLocking' when running Liferay 6.2 and upgrading Tomcat 7.0 to Tomcat 8.5 : org.apache.catalina.startup.SetContextPropertiesRule.begin [SetContextPropertiesRule]{Context} Setting property 'antiJARLocking' to...

Missing 'for' attribute in labels in Liferay Forms

legacy Troubleshooting

Issue Steps to Reproduce: Login as admin Go to Content & Data → Forms and create a form Add a text and a date_picker field Go to the forms page and use WAVE or another accessibility checker to see the missing form labels. Actual result: The created label of input fields is missing the...

java.lang.NoClassDefFoundError: org/apache/commons/lang3/StringUtils when indexing documents and media with an EPUB file

legacy Troubleshooting

Issue During reindexing, the 'java.lang.NoClassDefFoundError: org/apache/commons/lang3/StringUtils java.lang.NoClassDefFoundError: org/apache/commons/lang3/StringUtils' exceptions have been observed. Steps to reproduce Upload an epub file to the Documents and Media portlet Expected...

Content Pages are marked as Draft without any user interaction

legacy Troubleshooting

Issue The content pages are marked as Draft without any user interaction Steps to Reproduce: Add a new content page Add an asset publisher widget to the page Configure the Asset Publisher with the following Asset Selection > Source Asset Type > Web Content Article Web Content Article...

ADA Liferay WAVE error

legacy Troubleshooting

Issue When we run WAVE analysis on Liferay site and, even on vanilla bundle, one of the error is “Empty Button” under the element with the id of “hrefFM” is observed. Steps to reproduce 1. Install the WAVE tool for Chrome. 2. Start up the bundle and login. 3. Run the WAVE tool and...

Layout Group ID is not published while using "Link to Page" field inside the web content

legacy Troubleshooting

Issue Steps to reproduce 1. Create two public pages First and Second in the default Guest site. 2. Create a custom structure and template "Link to Page" by referring the attachments. 3. Create a new web content of structure type "Link to Page" with its content. 4. Now drop this content...

"The requested resource could not be found" in Activities portlet

legacy Troubleshooting

Issue "The requested resource could not be found" while accessing the file and folder under the Activities portlet. Environment Liferay DXP 7.1, 7.2 Resolution Liferay's OOTB Activities portlet provides links to the assets, however, the links to the assets won’t work unless there’s a way...

Media on products are not visible with view permission

legacy Troubleshooting

Issue Unable to view media on product with view permission. Steps to reproduce 1. Create a role named "Merchant1" and a user "merchant1@gmail.com" who has role merchant1 (PFA the list of permissions for this role), and a catalog "Merchant1" on which he has a view permissions. 2. Create a...

Compile with CI when code requires of external library in Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to compile code using CI service the process fails since it needs validation from an external library authentication You...

Drop-down fields "Choose an Option" are displayed when the user has not selected one of the options in the list yet. Even though the selected language is Greek, it still displays "Choose an Option" instead of the Greek translation.

legacy Troubleshooting

Issue Set the default language to Greek in Control Panel -> Configuration -> Instance setting (set only 2 current languages: English and Greek) Create a form with a 'Select from List' field with some options and mark it as a required field Add Greek translation to the Form Save and...

A navigation menu can't be removed

legacy Troubleshooting

Issue A navigation menu cannot be deleted by the user. On a clean instance, the issue can be reproduced with the provided user's database. Steps To Reproduce: (i) Restore the attached DB to a Liferay 7.2 fix pack dxp-7 portal with MySQL 5.7 (ii) Navigate to the Child Sites from the...

$reserved-article-url-title.data doesn't provide i18n friendly URL

legacy Troubleshooting

Issue If you have a content with different friendly URLs per language, when trying to retrieve those friendly URL via velocity template, $reserved-article-url-title.data doesn't provide internationalized URL. Per example, you have a web content with below URLs for Spanish (ES) and...

Friendly URL is not being generated if the web content shares same title in two locale.

legacy Troubleshooting

Issue Create a Basic web document. Name it as "ABC" and publish it. Now changes the language from en-US(English) to es-ES(Spanish) with the help of the language portlet present before the title field and again name it as "ABC". Go to the "FRIENDLY URL" section on the right side and...

Warning Duplicate column name 'scriptRequiredContexts'

legacy Troubleshooting

Issue When upgrading from Liferay Portal 6.2 EE to Liferay DXP 7.2 this warning is shown in the logs. WARN [main][BaseDB:541] Duplicate column name 'scriptRequiredContexts': alter table KaleoAction add scriptRequiredContexts longtext null;_ [Sanitized] Environment Liferay DXP 7.2...

I cannot download the vCard from another user

legacy Troubleshooting

Issue The Contacts Center Widget allows users to export the user’s vCard and save it as a VCF file. vCard is a file format standard for electronic business cards. If a regular user clicks on the vCard from another user to download it, nothing happens and the vCard is not downloaded....

After upgrading from GA1, the Analytics Cloud option is no longer available in the DXP UI

legacy Troubleshooting

Issue After upgrading the environment from GA1 to SP1(fix pack 1) as per the guidelines, the Analytics cloud option is not available in Control Panel > Instance Settings ('Analytics Cloud' does not appear in the UI). Environment Liferay DXP 7.3 GA1 to SP1 (Fix Pack 1) Resolution The...

Request to Analytics Cloud failed

legacy Troubleshooting

Issue While trying to create a new property in Analytics Cloud and sync for the first time, a similar error is received in the DXP app server console logs: com.liferay.portal.kernel.exception.PortalException: Request to Analytics Cloud failed: {"error":"Forbidden","message":"Encountered...

Liferay DXP sitemap contains page links to all current languages

legacy Troubleshooting

Issue Non-existent language content is provided to external indexing agent. Scenario: 1. A site page (homepage) only contains English content 2. United States English and Vietnamese are configured in Liferay as follows: [ Control Panel > Instance Settings > Localization ] With the above...

Not able to "check-in" in Microsoft Office 365

legacy Troubleshooting

Issue After integrated Liferay with Microsoft Office 365, getting below NullPointerException when performing the “Check-in” operation. And,document gets in an inconsistent state and cannot be edited again. 2021-04-07 13:12:56.761 ERROR [https-jsse-nio-8443-exec-6][PortletServlet:119]...

How to use multiple facets of the same type

legacy Troubleshooting

Issue Add 2 or more Facet Widgets of the same type to a page, for example Category Facet. If you make a search and select a facet value in one of the widgets, the same facet value in the other widgets will be selected as well. How can I have multiple facets of the same type and achieve a...

Page "Draft Status" lost when staging is enable

legacy Troubleshooting

Issue When enabling local staging, pages in DRAFT status are copied to Staging site in non-DRAFT status, but remain in DRAFT status on Live site even though they cannot be published there. Steps to reproduce 1. Site Administration > Site Builder > Pages, create two new content pages...

When users try to open a dropdown at the bottom of the page, it expands completely at the bottom.

legacy Troubleshooting

Issue When a form with a 'Select from List' drop down near the bottom of the page is opened after installing dxp-20, the list opens down instead of up, which was also the prior behavior in dxp-16. Steps to reproduce Start a clean bundle of Liferay DXP 7.1 installed with dxp-20 Navigate...

"Unable to get product info for: dxp-7.3-sp2" error

legacy Troubleshooting

Issue The liferay.workspace.product=dxp-7.3-sp2 setting in Liferay Workspace's gradle.properties file suddenly started to throw an error like: A problem occurred configuring root project '...'. > Unable to get product info for: dxp-7.3-sp2 Environment Liferay DXP 7.3 Fix Pack 2 Liferay...

Users can't be assigned to sites

legacy Troubleshooting

Issue java.lang.IllegalArgumentException is occured when trying to add a user to a site. Steps to reproduce: 1. Add below property in portal-ext.properties file. users.search.with.index=false 2. Start the server. 3. Create a user. 4. Try to add the newly created user to a site (People...

LAR Import doesn't maintain references for Content Display Widget

legacy Troubleshooting

Issue While exporting and importing a page containing "Content Display Widget", the content referenced by the widget is no longer properly referenced after the import. Steps to reproduce: 1. Create a Basic WebContent. 2. Create a Content Page. 3. Add a Content Display Widget and display...

When I try to create a new page and use the page name of a previously deleted page I receive the error: DuplicateFriendlyURLEntryException - DXP 7.3

Troubleshooting

Issue When I create a new page and name it by using a previously deleted page's name, I receive the following error like this one: ERROR [ajp-nio-0.0.0.0-8009-exec-7][PortletServlet:119] javax.portlet.PortletException: com.liferay.portal.kernel.exception.ModelListenerException:...

Cookie login failure (Cookie invalid or empty) in mobile SDK applications with SAML activated

legacy Troubleshooting

Issue After activating SAML in their portal, an application developed using Mobile SDK fails to log in with the following error (Could not login ... Cookie invalid or empty): 2021-05-27 11:00:18.818 17236-17236/my.custom.app E/LiferayScreens: Could not login...

External editor fails to open with Office 365

legacy Troubleshooting

Issue When using Firefox and trying to click the menu option "Edit with Office 365" in DXP 7.2, the external editor may fail to open. Environment DXP 7.2 Resolution The reason for this behavior is due to a pop-up blocker that comes bundled with Firefox. This pop-up blocker prevents the...

Liferay Sync is overwriting file versions of LibreOffice documents in Documents and Media

legacy Troubleshooting

Issue Liferay Sync is overwriting file versions of LibreOffice documents in Documents and Media For example, if we have Liferay Sync configured to detect changes within a directory where a LibreOffice document is actively being worked on, the updated LibreOffice document will be uploaded...

How to resolve users being unable to log out after configuring a Token-Based SSO

legacy Troubleshooting

Issue After configuring and enabling a Token Based SSO in our 7.2 environment (upgraded from 7.0), users are now unable to log out, and they are instead redirected to the home page (still logged in). In our 7.0 environment using the same SSO configurations, our users were logged out as...

Wrong Romanian ("ro") translation in Language_ro.properties

legacy Troubleshooting

Issue It has been reported that the Romanian translation for both the country name and language of Romania is incorrect in Language_ro.properties. Actual behavior: romanian=Romanana country.romania=Romanana language.ro=Romanana Expected behavior: romanian=Română country.romania=România...

Countries in Shipping address are displayed in English regardless the selected user language

legacy Troubleshooting

Issue Steps to reproduce: Log in and go to My Account > Account setting Change the language to something other than English (e.g. Hungarian or German) Create a Minium site and navigate to catalog Add a few items to the cart and go to checkout On the Shipping Address step try to set...

Guest User cannot access the display page template after publish to live web content that has been edited

legacy Troubleshooting

Issue Steps to reproduce 1. Create web content with structure Basic Web Content. 2. Create a default display page template for Basic Web Content. 3. Add Asset Publisher Portlet to the home page. 4. Configure Staging a site with several options Staging Configuration(Local Live), Page...

Custom Field values are not saving in SKUs

legacy Troubleshooting

Issue When we are giving any values in the custom field, it is not saving the values in SKU even after publishing. Steps to reproduce 1. Go to control panel menu > select Custom Fields under Configuration. 2. In Custom Fields Screen > Commerce Product SKU > create new input field. 3. Go...

I cannot export Liferay Portal users

legacy Troubleshooting

Issue When I try to export the portal users, the process fails and the portal displays the error "This site cannot be accessed". The portal log shows the following errors: ERROR [default task-97][ExportUsersMVCResourceCommand:100] com.liferay.portal.kernel.exception.SystemException:...

How to get admin's name off of the form and replaced with desired text?

legacy Troubleshooting

Issue Steps to reproduce Start a clean bundle of Liferay DXP 7.1 installed with dxp-10 Go to Content -> Forms and add a new form. Add a text field to the form and then Publish it Edit the form and select the options in the top right corner, and then go to Settings In the Email...

CVE-2021-27568 json-smart v2 through v2.4

legacy Troubleshooting

Issue Steps to Reproduce: The json-smart.jar's can be found here: osgi/marketplace/Liferay%20Forms%20and%20Workflow%20-%20Liferay%20Dynamic%20Data%20Mapping%20-%20Impl.lpkg/com.liferay.dynamic.data.mapping.data.provider.impl-3.0.17.jar/lib/json-smart-2.2.1.jar...

Price Range Filter not working on Sell Price

legacy Troubleshooting

Issue Follow the below steps to generate an issue 1) Take Liferay DXP 7.3 GA1. 2) Login with a valid credential 3) Create new minium site template 4) Go to products for e.g ABS Sensor -> Click on SKUS -> Give Base Price as 120.00 and Sell Price as 40.00 5) Now, go to catalog page and...

Price Change for Duplicate Product

legacy Troubleshooting

Issue Steps to Reproduce: 1. Create a Minium site. 2. Go to Products. 3. Open any product. 4. Create a duplicate of that product. 5. Open the SKU of the original product. 6. Change the Base Price. 7. Now open the SKU of copy product. 8. Refresh the page. You will observe that the base...

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