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Too Many CPU Intensive Tasks: A Common Performance Issue in DXP 7.0

This article documents a common performance issue related to running Too Many CPU Intensive Tasks within Liferay DXP 7.0. Continue reading to discover the necessary information about this issue and how to...

Thread Contention: A Common Performance Issue in DXP 7.0

legacy Troubleshooting

This article documents a common performance issue related to Thread Contention within Liferay DXP 7.0. Read below for the necessary information about this issue and how to navigate through it. Resolution...

Insufficient Resources: A Common Performance Issue in DXP 7.0

legacy Troubleshooting

This article documents a common performance issue related to Insufficient Resources within Liferay DXP 7.0. Read below for the necessary information about this issue and how to navigate through it. Resolution...

Common Causes for the Properties in the 'portal-ext.properties' Not Taking Effect

legacy Troubleshooting

This article documents the circumstances for when properties in the portal-ext.properties are not working correctly. This article also discusses common causes for the properties in the portal-ext.properties not...

Installing Fixes That Involve Updates to Database Tables

legacy Troubleshooting

We understand that some customers have security policies which compel them to use the Liferay platform to connect to the database as a user that does not have elevated privileges; privileges to change the...

Optimizing S3Store Cache Settings

legacy Troubleshooting

This article documents an issue with using S3Store where the Application Server's temporary directory might grow a lot more than expected. The contents of this article apply to users of Liferay DXP, and concern...

Configuring the IPGeocoder Module to Start Without an Internet Connection

legacy Troubleshooting

This article documents how to configure the IP Geocoder module to start without an Internet connection. By default, this module must be connected to the Internet during the startup process. However, for some customers,...

変更リスト上で「変更の破棄」を行った際に、”AssetEntry.title”が更新されない

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: 変更リスト上で「変更の破棄」を行った際に、”AssetEntry.title”が更新されない, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 131391, title:...

Tomcat再起動後、初回アクセス時に表示が遅くなる要因

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Tomcat再起動後、初回アクセス時に表示が遅くなる要因, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: , title: Tomcat再起動後、初回アクセス時に表示が遅くなる要因

"Liferay.Util.openWindow()"でモーダルウィンドウを作成した際、フォーカスがウィンドウの背面に残る。

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: "Liferay.Util.openWindow()"でモーダルウィンドウを作成した際、フォーカスがウィンドウの背面に残る。, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 131744, title:...

Liferayへのアクセスが不安定になる。

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Liferayへのアクセスが不安定になる。, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 111637, title: Liferayへのアクセスが不安定になる。

Liferay PaaS services stuck in "Deployment in progress" status

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Liferay PaaS services stuck in "Deployment in progress" status, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 109487, title:...

Indexed documents are removed after full reindex with LPS-152937

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Indexed documents are removed after full reindex with LPS-152937, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 109834,...

Permissions are requested for user Customer in Jenkins when Bitbucket is configured

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Permissions are requested for user Customer in Jenkins when Bitbucket is configured, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber:...

poi-3.16.jar

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: poi-3.16.jar, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 105139, title: ポイ-3.16.jar

How to remove files from the Document Library that are not in DLFileEntry table?

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: How to remove files from the Document Library that are not in DLFileEntry table?, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 94144,...

'Credential cannot be null' when trying to log in with a customer database

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: 'Credential cannot be null' when trying to log in with a customer database, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber:...

Updating Elasticsearch certificates for x-pack security

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Updating Elasticsearch certificates for x-pack security, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 95203, title:...

Large files (20MB+) on Git repository become corrupted when deploying to Cloud

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Large files (20MB+) on Git repository become corrupted when deploying to Cloud, showDisclaimerMessage: true, sourceTeam: Support,...

Unable to edit a Document and Media's published document

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Unable to edit a Document and Media's published document, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: , title: Document and...

I forgot admin user's password and I cannot login

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: I forgot admin user's password and I cannot login, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 71031, title:...

ImageMagick installation on Linux (Ubuntu)

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: ImageMagick installation on Linux (Ubuntu), showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: , title:...

Fake SMTP Server for Local Bundle Email Interception

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Fake SMTP Server for Local Bundle Email Interception, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 63413, title: ローカルバンドルメール傍受用偽SMTPサーバ

SAML Plugin

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: SAML Plugin , showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 61697, title: SAMLプラグイン

[Internal] Custom Utility page doesn't work in Liferay SaaS

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: [Internal] Custom Utility page doesn't work in Liferay SaaS, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 91064, title: [内部]...

Commerce product specification values (and translations of the values) are searched by taking into account the instance/site default language, not the user display language

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Commerce product specification values (and translations of the values) are searched by taking into account the instance/site default language, not the user...

No workflow seems to be selected for asset type but the button Submit for publication still appears when creating one

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: No workflow seems to be selected for asset type but the button Submit for publication still appears when creating one, showDisclaimerMessage: true,...

Font family does not change when clicking on "normal" on CKeditor

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Font family does not change when clicking on "normal" on CKeditor, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 87710, title: CKeditorで...

Unable to save structures that are reused as fieldsets, and that were previously imported. "structure could not be found". NoSuchStructureException

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Unable to save structures that are reused as fieldsets, and that were previously imported. "structure could not be found". NoSuchStructureException,...

Flood stage disk watermark [95%] exceeded

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Flood stage disk watermark [95%] exceeded, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: , title: フラッドステージディスクウォーターマーク [95%]...

An unexpected error occurred while saving your document when adding document(s) to Documents and Media

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: An unexpected error occurred while saving your document when adding document(s) to Documents and Media, showDisclaimerMessage: true, sourceTeam: Support,...

shallow.lock': File exists errors

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: shallow.lock': File exists errors, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 98020, title: shallow.lock'：ファイルが存在するエラー

Segment session attributes for devices (brand, names, width, height) are not taken into account

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Segment session attributes for devices (brand, names, width, height) are not taken into account, showDisclaimerMessage: true, sourceTeam: Support,...

Team Members are missing from Projects in Customer Portal

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Team Members are missing from Projects in Customer Portal, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 86240, title:...

Scheduled Publications not working in Liferay SaaS environment

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Scheduled Publications not working in Liferay SaaS environment, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 77587, title:...

Incorrectly set email service prevents admin from finishing Multi-Factor Authentication process

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Incorrectly set email service prevents admin from finishing Multi-Factor Authentication process, showDisclaimerMessage: true, sourceTeam: Support,...

How to resolve Jenkins error: "Oops! A problem occurred while processing the request"

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: How to resolve Jenkins error: "Oops! A problem occurred while processing the request", showDisclaimerMessage: true, sourceTeam: Support, ticketNumber:...

Liferay docker container with volume mount does not start successfully

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Liferay docker container with volume mount does not start successfully, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: , title: Liferay...

Oracle 19c user creation

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Oracle 19c user creation, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: , title: オラクル19cのユーザー作成

Security vulnerability in CBOR 4.2.0 (Multi-Factor Authentication)

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Security vulnerability in CBOR 4.2.0 (Multi-Factor Authentication), showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: , title: CBOR...

How to remove SSLHandshakeException?

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: How to remove SSLHandshakeException?, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 40818, title: SSLHandshakeException を削除するには?

Minikube fails to start

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Minikube fails to start, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: , title: Minikubeの起動に失敗する

Account member cannot place order due to permission error

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Account member cannot place order due to permission error, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 61066, title:...

Issues with staging due to upgrades

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Issues with staging due to upgrades , showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: , title: アップグレードによるステージングの問題

Sensitive data such the user password is printed in our logs

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Sensitive data such the user password is printed in our logs, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 39641, title:...

How to setup S3 Store from Liferay 7.2 dxp-13

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: How to setup S3 Store from Liferay 7.2 dxp-13, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 48440, title: Liferay 7.2 dxp-13 から S3...

Blade does not build war-core-ext modules for Liferay DXP 7.3 when using Maven

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Blade does not build war-core-ext modules for Liferay DXP 7.3 when using Maven, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 45325,...

Liferay Cloud Activation Key Expiration Warning (12/18/20)

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Liferay Cloud Activation Key Expiration Warning (12/18/20), showDisclaimerMessage: true, sourceTeam: Support, ticketNumber:...

Confirming a Site is Tracked by Analytics Cloud

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Confirming a Site is Tracked by Analytics Cloud, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: , title: サイトが Analytics Cloud...

Color is not defined in JS when adding a new document

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Color is not defined in JS when adding a new document, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 14117, title:...

Adding of Two Numbers in FreeMarker Template

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Adding of Two Numbers in FreeMarker Template, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 8931, title: FreeMarkerテンプレートで2つの数字の足し算をする。

Boolean Structure Field returns empty string instead of "False" when displayed in a template

legacy Troubleshooting

, knowledgeArticleType: troubleshooting, legacy: true, name: Boolean Structure Field returns empty string instead of "False" when displayed in a template, showDisclaimerMessage: true, sourceTeam:...

Disabling localization - I cannot remove the locale from the page URL - DXP 7.3

Troubleshooting

We have a website set with the English language only. The pages of the site can be accessed with two URLs. For example: www.liferay.com/en/customer www.liferay.com/customer We added the property...

Data Sets are not working after upgrading to 2025.q1.4-lts where the feature is released

Troubleshooting

Issue I upgraded from 2024.q4.7 to 2025.q1.4-lts. After the upgrade, we encountered issues with Data Sets. In 2024.q4.7 I was using datasets as beta but as in 2025.q1.4 its released. I have enabled Root Objects and...

Delete commerce orders from the database

legacy Troubleshooting

Issue There is an inconsistency in commerce orders between the Portal and Database. That means there are more number of orders than the number of orders in the Portal. Is there any script that can delete all...

Liferay IDE: Resolving 'Unable to make field private' errors with JDK 21

Troubleshooting

Issue I'm encountering java.lang.reflect.InaccessibleObjectException: Unable to make field private ... accessible errors when starting Liferay from the Liferay IDE plugin within the Eclipse IDE with JDK 21....

Block access of com_liferay_login_web_portlet_LoginPortlet

legacy Troubleshooting

Issue There is a security vulnerability found wherein someone can create a page after being able to login through com_liferay_login_web_portlet_LoginPortlet. Therefore, how to block access of...

Unauthorized modification in Open Order Status

legacy Troubleshooting

Issue The user who doesn't have the permission of 'Manage Order' is still able to update the order from an "Open" status to a "Quote Requested" status. Steps to reproduce: 1. Create a 'Minium' site. 2. Navigate to...

CKEditor Customizations Not Applying to Translations or Forms

Troubleshooting

Issue Customizations made to CKEditor using an `EditorConfigContributor` are only applying to the editor when editing Web Content, but not in the editor for translations (accessed through Control Panel...

Freemarker templates escape HTML content in Text fields after migrating from Liferay DXP 7.3 to 2025.Q1

Troubleshooting

Issue After migrating from Liferay DXP 7.3 to 2025.Q1, HTML content within web content "Text" fields is no longer interpreted by Freemarker templates using ${field.getData()}. It is displayed as...

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