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Liferay.Util.fetch does not handle impersonate

Issue After pasting the HTML component to a page and then editing it and placing a HTML code to fetch the list of Accounts that were created, it is noticeable that Liferay.util.fetch method does not work...

com.liferay.portal.kernel.exception.NoSuchCompanyException: No Company exists with the key {webId=liferay.com}

legacy Troubleshooting

Issue When starting a new cluster installation of Liferay 7.3, this error appears, and then I cannot access to Liferay's Control Panel and other functionalities. ERROR [main][PortalInstances:261]...

Web Content Templates error: ORA-00932, during sorting them

legacy Troubleshooting

Issue Experiencing a misbehavior after trying to sort the Web Content Templates: ERROR [http-nio-8080-exec-10][render_portlet_jsp:131] null ERROR [http-nio-8080-exec-7][SqlExceptionHelper:142] ORA-00932:...

OSGi configuration disappears

legacy Troubleshooting

Issue Settings performed through OSGi appear to be lost. Environment Liferay DXP Resolution Check the following aspects: Database: If portal is pointing to a wrong database where configuration isn't defined...

Service Builder fails to build modules if trash-enabled="true" is added as a property

legacy Troubleshooting

Issue If the service builder entity has the attribute trash-enabled="true" defined, the corresponding abstract methods were generated for the model & wrapper classes(FooModel, FooModelImpl, FooWrapper) for...

NullPointerException during portal startup in ModuleFrameworkImpl._setUpInitialBundles

legacy Troubleshooting

Issue Portal immediately fails to start due to a exception like the following one: Caused by: java.lang.reflect.InvocationTargetException at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native...

Incorrect FieldReference is used when adding a Document of a nonstandard Document Type

legacy Troubleshooting

Issue When uploading a Document, the ddmFormValuesMap that is passed to the addFileEntry API has the wrong fieldReference. The fieldReference is set to the name instead of the fieldReference. While the...

ORA-00001 WARN: unique constraint

legacy Troubleshooting

Issue When upgrading from DXP 7.2 to 7.4 U53 using an Oracle database, we faced the following WARN message: ORA-00001: unique constraint (PORTALESLIFERAY1.IX_CB778855, nos podeis decir a que se debe y si afecta al...

NullPointerException - liferay/monitoring

legacy Troubleshooting

Issue You might encounter some excessive logging in your portal related to Liferay Monitoring: ERROR [liferay/monitoring-982][ParallelDestination:59] Unable to process message {destinationName=liferay/monitoring,...

How to modify API URL?

legacy Troubleshooting

Issue If we are removing the /o/ from URLs, they are not recognised anymore. Environment Liferay DXP 7.1+ Resolution You can create a hostname e.g. api.something.com and have Apache (or Nginx) do the proxy pass to...

"No User exists with role Administrator" error seen when upgrading Liferay

legacy Troubleshooting

Issue "No User exists with role Administrator" error is seen when upgrading major Liferay versions, as follows: ERROR [main][VerifyProcessTrackerOSGiCommands:323] null com.liferay.portal.verify.VerifyException:...

Unique Constraint Violated error seen when upgrading Liferay

legacy Troubleshooting

Issue Unique Constraint Violated error is seen when upgrading major Liferay versions (such as 7.2 to 7.4), as follows: ERROR [main][UpgradeStepRegistratorTracker:199] Failed upgrade process for module...

Upgrade Failed due to the Error "No Group exists with the primary key xxxxxx"

legacy Troubleshooting

Issue When doing database upgrade from 7.0 de-98 to 7.4, the upgrade failed with the following error: ERROR [main][ReleaseManagerImpl:183] Failed upgrade process for module com.liferay.dynamic.data.mapping.service...

Random user can check another user's order with the correct channelId and accountId - Headless API

legacy Troubleshooting

Issue User can consume the API without applying any sort of content restriction or authorization /o/headless-commerce-delivery-order/v1.0/channels/${channelId}/accounts/${accountNumber}/placed-orders E.g.: If...

Database upgrade fails due to missing Kaleo tables

legacy Troubleshooting

Issue Would like to upgrade the Liferay environment to a later version The upgrade tool is logging the following error: ERROR [main][UpgradeStepRegistratorTracker:193] Failed upgrade process for module...

java.lang.ClassNotFoundException: org.hibernate.proxy.HibernateProxy cannot be found when blob column is used in service builder

legacy Troubleshooting

Issue I use a blob column type in service builder. On deployment i get Caused by: java.lang.ClassNotFoundException: org.hibernate.proxy.HibernateProxy cannot be found Environment 7.4 Resolution Add the followings...

Sync and AsyncExportImportLifecycleMessageListener unsatisfied references

legacy Troubleshooting

Issue When you execute the command ds:unsatisfied in the Gogo Shell, you get this output: Declarative Service {id: 2457, name: com.liferay.exportimport.lifecycle.SyncExportImportLifecycleMessageListener,...

"No CommerceChannel exists with the key" when starting Liferay

legacy Troubleshooting

Issue After upgrading from Portal 6.2 to DXP 7.4 Update 66, we see the following error in the log when starting Liferay: ERROR [http-nio-8080-exec-10][MiniCartTag:123] null...

User's IP address registered as IP address of web server

Troubleshooting

Issue After configuring Liferay in a frontend server (e.g., Apache, Nginx) and Load Balancers, when a user logs in, the value of the loginIp column in the User_ table is registered as the same local IP addresses of the...

Liferay is unable to configure MySQL because of to an authentication error

legacy Troubleshooting

Issue The issue of being unable to load authentication occurs while configuring the MySQL database with Liferay: java.sql.SQLException: Unable to load authentication plugin "caching_sha2_password" Environment...

java.sql.BatchUpdateException: Duplicate entry errors

legacy Troubleshooting

Issue Duplicate entry error when switching from Hypersonic to MySQL using the setup wizard Steps to reproduce 1) Start portal with hypersonic 2) In Setup Wizard, add test@liferay.com as an email 3) Click to change...

User clicks not tracked correctly

legacy Troubleshooting

Issue The number of hits goes up by 2 Steps to reproduce: 1) Add "live.users.enabled=true" to portal-ext.properties and start portal 2) Navigate to Control Panel > Monitoring 3) View the number of hits 4) Refresh...

Web content with special characters in their title, their friendly URL is populated with C% code

legacy Troubleshooting

Issue The Friendly URL presented when editing a Web Content is displayed with C% code in the special characters, making it difficult to forward that URL. Environment Liferay DXP 7.4 (equal to or below Update 40)...

java.lang.ClassCastException: class javax.mail.Session cannot be cast to class javax.mail.Session error when configuring email delivery using JNDI

legacy Troubleshooting

Issue We have configured email delivery using the application server JNDI mail resource, adding the following property to the portal-ext.properties file mail.session.jndi.name=mail/Session We followed this Liferay...

Exceptions from class "freemarker.core.FMParser$LookaheadSuccess" when using java mission control while doing perfomance analysis

legacy Troubleshooting

Issue We are doing a performance analysis using Java Mission Control and while checking the errors tab we see a lot of exceptions coming from freemarker.core.FMParser$LookaheadSuccess class Environment...

Failed upgrade process com.liferay.dynamic.data.mapping.internal.upgrade.v5_2_2.DLFileEntryDDMFormInstanceRecordUpgradeProcess

legacy Troubleshooting

Issue During the upgrade process from DXP 7.3 to DXP 7.4, a NullPointerException is being reported with the following stack trace: 2023-04-04 17:03:17.835 INFO [main][UpgradeProcess:145] Failed upgrade process...

Fragment's Edit/Update Date Isn't Getting Updated

legacy Troubleshooting

Issue When making edits to fragments and publishing those fragments, the "Modified time" of the fragment is not updated accordingly. Steps to Reproduce: Navigate to Design > Fragments Add a Fragment Collection and create...

Saving Site Settings - Languages takes a long time

legacy Troubleshooting

Issue The issue can be reproduced with the following steps: 1. Go to configuration then select site setting. 2. Select Define a custom default language and additional available languages for this site. 3. Click on save....

Navigating to URL after setting Redirect Pattern is giving 404 error

legacy Troubleshooting

Issue When Redirect Pattern is defined such as below to redirect pages, navigating to the URL gives 404 error instead of redirecting properly. Environment DXP 7.4 u65 and lower Resolution By default, patterns defined...

Headless API returns BAD REQUEST when a friendlyURL contains a forward slash

legacy Troubleshooting

Issue The Headless API returns "HTTP Status 400 - Bad Request" when a / is included in a friendly URL The error can be thrown using these steps: - Login to Liferay as Admin - Go to the headless API page:...

Widget Configuration is not visible with custom theme

legacy Troubleshooting

Issue Steps to Reproduce: Generate a theme with Liferay theme generator. Start the bundle and log in as admin. Deploy the created theme. Add a widget page and drop an out-of-the-box widget on it. Apply the theme to the...

DL Reference Observed When Publishing Web Content to a Live Site

legacy Troubleshooting

Issue When publishing web content to a live site, the following DL Reference may be observed: $dl-reference=/group/123456/com.liferay.document.library.kernel.model.DLFileEntry/123456789.xml$ The root cause of this...

org.jdom dependency can not be resolved in custom development after Liferay DXP 7.3 U10

legacy Troubleshooting

Issue If you have a dependency of org.apache.velocity, version "1.6.4.LIFERAY-PATCHED-1" (or 2) in a custom development, org.jdom package is not going to be resolved on deployment time after upgrading to Liferay...

java.lang.RuntimeException: java.lang.NumberFormatException: For input string: "" after upgrading to a new 7.4 Update version

legacy Troubleshooting

Issue After upgrading from DXP 7.4 Update 55 to Update 58, exception java.lang.RuntimeException: java.lang.NumberFormatException: For input string: "" is thrown during Liferay startup 2023-02-28 12:15:02.136 ERROR...

Maximum Days to Display option not working as expected in Calendar event

legacy Troubleshooting

Issue Steps to Reproduce: 1) Start a Liferay bundle 2) Add Calendar portlet to a page. 3) Go to Configurations of calendar portlet. 4) Go to display settings and do the following settings. i) Enable only the Agenda...

The webapps folder is re-created

legacy Troubleshooting

Issue We have moved the $CATALINA_HOME/webapps folder to a separate partition. We have updated the appBase attribute to point to the new directory, and have deleted the original webapps folder under $CATALINA_HOME. We are...

Task scheduler extending BaseMessageListener not working after restart

legacy Troubleshooting

Issue A task scheduler component extending BaseMessageListener works correctly when deployed to Liferay. When the server is rebooted, though, the task is not registered and it won't be executed. Environment Liferay...

The Layout Page Template Entry Widget Page Template Name could not be imported

legacy Troubleshooting

Issue A page template cannot be imported Steps to Reproduce: 1) Create a site named 'Test Site 1' 2) In Test Site 1, Design -> Page Templates -> Page Templates, create a new set. 3) Under the set, create a widget...

Unable to create message factory for SOAP

legacy Troubleshooting

Issue When attempting to implement a soap client to call remote soap services, the following error occurred: Caused by: javax.xml.soap.SOAPException: Unable to create message factory for SOAP: Unable to create SAAJ...

ConnectionPoolTimeoutException: Timeout waiting for connection from pool exception when using HttpUtil.URLtoString method from a custom development

legacy Troubleshooting

Issue We are using Liferay URLtoString method from com.liferay.portal.kernel.util.HttpUtil in our custom development to call an external web service We are getting ConnectionPoolTimeoutException: Timeout waiting for...

The exception "java.lang.NoClassDefFoundError: aries/base/Parameter" occurs after upgrading from 7.3 GA1 to 7.3 Update 21

legacy Troubleshooting

Issue I am seeing this error after upgrading Liferay 7.3 GA1 to 7.3 Update 21 with WebLogic 12c R2 java.lang.NoClassDefFoundError: aries/base/Parameter Environment DXP 7.3 Resolution Update the portal property...

Unable to sort the entries by using the External Reference Code

legacy Troubleshooting

Issue It's not possible to sort the entries by using the External Reference Code Steps to Reproduce: 1) Create an object 2) Create Field text 3) Navigate to View tab > Create a Custom View > Mark as default 4)...

The mandatory field Language of object is empty and is possible to save the changes

legacy Troubleshooting

Issue Why it is possible to save the mandatory Language field without any value? Steps to reproduce: 1) Navigate to Control Panel > Object > Objects 2) Create a custom Object 3) Create a Text field 4) View this...

Receiving NoSuchMethodError on DLAppService.AddFileEntry function

legacy Troubleshooting

Issue Using the following method, to add file entries to the portal, at deployment: addFileEntry( String externalReferenceCode, long repositoryId, long folderId, String sourceFileName, String...

WYSIWYG editor in custom jsp is not working

legacy Troubleshooting

Issue Adding a WYSIWYG editor to a portlet by following this document is not working with the below error 2023-01-02 10:04:42.080 ERROR [http-nio-8080-exec-6][IncludeTag:128] Current URL /announcements...

com.liferay.petra.process.ProcessException: java.io.IOException: Broken pipe error during indexation process

legacy Troubleshooting

Issue We have configured the text extraction functionality in an external process using the configuration: text.extraction.fork.process.enabled=true...

Unable to define the searchable option with new objects fields

legacy Troubleshooting

Issue Unable to configure the searchable options of new fields added to an object after it has been published. Steps to reproduce: Create an object: 'Pets' Add a new field: 'petName' (Text, indexed as text) Publish...

Unable to Publish Object Definition Relationships after Importing

legacy Troubleshooting

Issue The user is not able to publish Object Definition relationships after importing them Steps to reproduce: 1) Navigate to the Applications Menu -> Control Panel -> Objects 2) Import one Object Definition with a...

Options missing in portlet menu when using theme generator generated theme

legacy Troubleshooting

Issue When using a base theme generated by the theme generator following the steps listed here, the portlet menu only displays "Permissions" and "Configuration Templates". Environment Themes generated for Liferay 7.4...

Upgrade error "Column AssetEntries_AssetCategories.ctChangeType already exists with different type than BOOLEAN" occurs with Oracle 19c database

legacy Troubleshooting

Liferay Support does not recommend or endorse specific third-party products over others. The information provided about products not created by Liferay is for reference purposes only, and any implementation of these principles...

Hypersonic Database Error - org.hsqldb.HsqlException

legacy Troubleshooting

Issue We are testing in a new environment and are seeing the following error in the log: ERROR [Portal Dependency Manager Component Executor--2] [UpgradeStepRegistratorTracker:184] Failed upgrade process for module...

Error when we create a site with Minium template

legacy Troubleshooting

Issue When creating a new Site using Minium template, the following stack trace is seen in the logs: 2022-09-22 13:06:24,120 main ERROR Could not create plugin of type class...

How to fix the error: Store is not available. Caller service needs to wait for store factory with "dl.store.impl.enabled=true"

legacy Troubleshooting

Issue When starting one Liferay node, the following error is written to the log file: Store is not available. Caller service needs to wait for store factory with "dl.store.impl.enabled=true". The Liferay server is using...

Non logged in users can see the permission portlet

legacy Troubleshooting

Issue Non logged in users can see the permission portlet via a certain URL Environment Liferay DXP 7.2 Resolution Remove com_liferay_portlet_configuration_web_portlet_PortletConfigurationPortlet from the default property...

Creating a notification template throws a SQLSyntaxErrorException: Unknown column 'notificati0_.classNameId' in 'field list'

legacy Troubleshooting

Issue When I attempt to create a notification template, the creation fails and I see a SQLSyntaxErrorException: Unknown column 'notificati0_.classNameId' in 'field list'> in the logs. I recently updated Liferay...

Endpoint doesn't work if I use the path specified in /api/jsonws page

legacy Troubleshooting

Issue When we open the /api/jsonws page in Liferay and would like to use any endpoints that are namespaced, nothing happens This means that all endpoints that are not under the context name of "portal" are...

Broken pipe message in the log when opening Liferay for the first time

legacy Troubleshooting

Issue Opening Liferay in the browser after removing the osgi/state folder (due to patching best practices) shows the following error message in the log: 2020-04-01 03:54:29.581 ERROR...

Can I change the permission for Liferay logs?

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Unable to set company logo

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.2 2. Navigate to Control Panel > Configuration > Instance Settings > Instance Configuration > Appearance. 3. Set a custom company logo. 4. Click Save. Expected...

"Unable to get portal cache manager MULTI_VM_PORTAL_CACHE_MANAGER" error while server restart

legacy Troubleshooting

Issue "Unable to get portal cache manager MULTI_VM_PORTAL_CACHE_MANAGER" error has been observed while server restart. Environment Liferay DXP 7.2 Resolution If you have a cluster setup and you have restarted one of...

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