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Changes to portlet-model-hints.xml are lost if running mvn generate-resources from the root of a maven workspace

Issue I made some changes (e.g. a hint) to the portlet-model-hints.xml file under my project's service builder folder and I am now running the mvn clean generate-resources command. If I run this command from within the service folder, the modification is kept, but if I run it from the...

Command-Line Tool installation in Linux Debian

legacy Troubleshooting

Issue After installing Command-Line Tool following instructions from https://learn.liferay.com/dxp-cloud/latest/en/reference/command-line-tool.html , the lcp command does nothing: username@mylaptop:~$ curl https://cdn.liferay.cloud/lcp/stable/latest/install.sh -fsSL | bash ... ... ......

Language override is missing the Export-Import

legacy Troubleshooting

Issue We would like to use the Export-Import feature for our translations at Control Panel → Language override but we cannot find it. Environment DXP 7.4 Update 1-15 Resolution This feature has been available since Update 16, based on LPS-146944. Please upgrade to that or a later patch...

Look & Feel Configuration popup displays error upon saving when using HTTP2

legacy Troubleshooting

Issue Look & Feel Configuration popup displays below error upon saving when using HTTP2: Your settings could not be saved Steps to reproduce: Configure the App server to work with HTTP/2. Open the Look & Feel configuration of any portlet, make some changes and save it. Expected Behavior:...

Users who are not registered with Liferay application are able to log in

legacy Troubleshooting

Issue Users who are not registered with the Liferay application are able to log in even though they have no connections. Environment Liferay DXP 7.0 to 7.4 Resolution Users log into Liferay DXP by using the Sign In widget, which uses the database to authenticate the user based on...

Lodash Security Vulnerability

legacy Troubleshooting

Issue In Liferay, a vulnerable version of Lodash 4.17.14 is being used. Environment Liferay DXP 7.0 Resolution The observed behavior is a known issue LPE-17236 and has already been fixed in the latest fix pack de-102-7010. Please raise a ticket including the latest patching-tool.info if...

Unable to search orders in the submission page

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a Minium Site and perform a full reindex. 3. Navigate to Commerce > Channels and edit the Minium Channel. 4. Set 'Buyer Order Approval Workflow' to the default Single Approver workflow. 5. Navigate to the 'Catalog' page. 6. Add...

The structure cannot be deleted because it is required by one or more structure links error

legacy Troubleshooting

Issue Position error in the message after deleting a Field Set linked with a process at Manage Field Sets page, showed misaligned, sloppy, and confusingly, with a white box in the background. Steps to Reproduce: 1) Navigate to Open Menu >Content & Data > Kaleo Forms Admin 2) Add a new...

The page title size and place are not working with long texts

legacy Troubleshooting

Issue When using a long page title, the text is overlapping the other elements on the published form. Steps to Reproduce: 1) Navigate to Content & Data > Forms 2) Create a new form 3) Add any field 4) Add a long title to the page 5) Publish the form 6) Open published form Expected...

There is no length restriction on the Name and Description of Web Content template

legacy Troubleshooting

Issue Name and Description don't have a length restriction Steps to reproduce: 1) Navigate to Content&Data> Web Content> Templates 2) Create a new Template Observed Behavior: Name and Description don't have length restrictions. Expected Behavior: Name and Description should have length...

Error Accessing Notifications in Liferay 7.4

legacy Troubleshooting

Issue User encounters below error when trying to access notifications: WARN [PortalImpl:1013] Redirect URL <URL> is not allowed Steps to reproduce: Navigate to Control Panel->Configuration->System Settings Under Content and Data, select Pages Under Virtual Instance Scope, select Redirect...

Workflow tasks shows deleted commerce order

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a site using the 'Minium site template'. 3. Navigate to 'Channel'. Select the single approver workflow for buyer order workflow. 4. Go to the Catalog and Submit an Order for approval. 5. Open 'My workflow tasks' and assign the...

The preview component of the Info Panel shows a broken image preview

legacy Troubleshooting

Issue Invalid preview for non-image files in Info Panel Steps to reproduce: 1) Upload a non-image file to Documents and Media, such as; a PDF file 2) Navigate to the Content Dashboard in Menu > Applications 3) Click the info icon in the row of the uploaded file (appears on hover)...

When a file is not uploaded, the upload field throws a validation error, even if it is not required

legacy Troubleshooting

Issue The form is not submitted correctly Steps to reproduce: 1) Create an object with the text field required 2) Create an object with an upload field NOT REQUIRED 3) Create a new content page 4) Add a Form container 4.a) Map it to the object created before 5) Add a text field 5.a) Map...

Unable to add Product Display Page inside channel

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a site using a 'minium site template'. 3. Navigate to channels. 4. Click on the 'Product Display Pages' tab. 5. Click on the "+" button and add the product display page. Expected Behavior: User must be able to add the product...

NullPointerException in Knowledge Base Search widget

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a page and add a 'Knowledge Base Search' widget on the page. 3. Input any keyword into the search bar and hit Search. Expected Behavior: Knowledge Base search must work properly and show the result. Actual Behavior: Knowledge...

User cannot configure priority with negative values within actions on a workflow nod

legacy Troubleshooting

Issue User cannot configure priority with negative values within actions on a node as in previous versions of the portal Steps to Reproduce: 1) Navigate to Open Menu > Workflow > Process Builder 2) Add a new process 3) Click on start or end node 4) Click on actions 5) Try to define a...

User can Import a non XML file to Process Builder

legacy Troubleshooting

Issue User can Import a non XML file to Process Builder Steps to Reproduce: 1) Navigate to Open Menu > Workflow > Process Builder 2) Add a new process by importing a .pdf file Expected Behavior: Should not be possible to import a file different from XML Observed Behavior: The user can...

Required alert is displayed on Name and Label fields

legacy Troubleshooting

Issue Required alert is displayed on Name and Label fields when only the Label field is blank for Object and Object Field Steps to Reproduce: 1) Navigate to Objects 2) Click to create an Object 3) Leave only the Label blank 4) Try to save 5) Do the same for Object Field Expected...

No products were found

legacy Troubleshooting

Issue Steps to reproduce: 1. Create a site by using the 'minium site template'. 2. Navigate to Site Builder > Pages > Create a page. 3. Add the 'search result' widget on the page. In order to see the product. Expected Behavior: The products must be shown in the search result. Actual...

Custom field values are not saving for Document Folder

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.2 2. Log in as admin. 3. Navigate to Custom Fields under configuration. 4. Select 'Documents Folder'. 5. Create a new custom field for the document folder. 6. Click on the "+" icon. Select 'Text Area' and give any name in the field. 7....

Fragment Configuration Breaks Form Display

legacy Troubleshooting

Issue In 7.3 SP3, Changing a configuration setting that changes the applied CSS class on the fragment <div> causes the Form in the drop zone to be added twice, which results in the form not displaying at all. The following warning is displayed in the browser console with its...

Displaying and playing video files

legacy Troubleshooting

Issue Looking for a scenario for the video popup displaying and playing video files on video file upload. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution By default, Documents and Media don’t generate previews for audio and video files. Using Liferay’s Xuggler integration,...

Error Reading Image File in Liferay Document Library

legacy Troubleshooting

Issue I am getting the following error in the console log for an unidentified image: ERROR [https-jsse-nio-443-exec-7][ImageImpl:69] Error reading image 54130 com.liferay.document.library.kernel.exception.NoSuchFileException: {companyId=0, repositoryId=0, fileName=54130.gif,...

Enabling information about server errors in the JSON response

legacy Troubleshooting

Issue There is no error messages from api json services. How to manage the serialization and access to Json services In Liferay Portal 6.2 or DXP7.0 the server response is serialized and shows information related with server errors but now their are empty. Environment Liferay DXP...

How to download the files attached to forms

legacy Troubleshooting

Issue A user with every permissions related with forms is unable to download the attached files Cannot find the download option in the form attached files list. Environment Liferay DXP Resolution These form attached files are now part of the document library, so in order to access them,...

Video added in fragment not autoplaying on first page load

legacy Troubleshooting

Issue A video added through the Video URL fragment on a content page (external URL or Document Library URL) configured as follows: Muted: false Autoplay: true Is not autoplaying on first page load/with unauthenticated users. Once you interact with the page (by logging in or clicking on...

Changing the Master Template leads to Error: Your request failed to complete.

legacy Troubleshooting

Issue Changing the master template triggers: “Error: Your request failed to complete.” Error trying to assign an alternate master template to a web content article. Environment DXP 7.4 Resolution This can happen when assigning an alternate master template to an existing web content...

Style Book cannot be created or updated after upgrading to Update 4

legacy Troubleshooting

Issue I get the following error message when a new Style Book is created or an existing one is edited: ERROR [http-nio-8080-exec-6][JDBCExceptionReporter:234] Batch entry 0 insert into StyleBookEntryVersion (mvccVersion, ctCollectionId, version, uuid_, styleBookEntryId, groupId,...

Deployment issues using the App Manager in Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue You upload an application/plugin using the App Manager in DXP and you only see that it is deployed in only one instance, and from...

Customize widget appearance when using Liferay's sharing URL

legacy Troubleshooting

Issue Accessing to a widget's configuration -> Sharing tab, we can get a code snippet to share that widget in an external page. Once we share it externally, sometimes the appearance of that widget might not be as expected. Why and how to change it? Environment Liferay Portal and Liferay...

Using the iFrame tags for a video file downloads the file instead of embedding it when using Blogs

legacy Troubleshooting

Issue If the iFrame tag is used to embed a video (.mp4) file within Blogs, the file is downloaded, instead of being embedded to be played. Environment Liferay DXP 7.3 Resolution According to the documentation for iframe, the iFrame tag is best used for embedding PDFs and external...

Category missing or disappeared in production

legacy Troubleshooting

Issue We noticed that a certain category disappeared from production. How can we find it or restore it? Environment DXP 7.3 Resolution Depending on your log level settings, your logs may show when and how it was deleted. You can find out more about log levels in the following article:...

Issues with downloading a zip file containing special characters

legacy Troubleshooting

Issue When we want to download a "bulk" file (.zip file) from Liferay's Documents and Media and the included content contains any special characters (e.g.: ö, ü, ä etc.), there are different issues depending on the OS we use: Windows: An extra folder is added with a corrupted name...

Failed to verify signature and/or establish trust using any KeyInfo-derived credentials

legacy Troubleshooting

Issue SAML has abruptly stopped working, and no user can log in. The Liferay console contains the following errors: DEBUG [ajp-nio-172.1.129.26-8080-exec-351][BaseSignatureTrustEngine:200] Attempting to establish trust of KeyInfo-derived credential DEBUG...

Deployment timeout when deploying backup service

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Under certain circumstances, a new deployment fails with a timeout message around the 30 minute mark: Deployment timeout in 30m 13s...

Category cannot be moved due to the error: "ORA-01795: maximum number of expressions in a list is 1000"

legacy Troubleshooting

Issue We have lots of categories and subcategories. When we try to move one, we get the following error: 2021-12-08 07:35:08,104 ERROR [JDBCExceptionReporter:234] ORA-01795: maximum number of expressions in a list is 1000_ [Sanitized] 2021-12-08 07:35:08,108 ERROR...

Large page tree loads slowly and consumes too much memory

legacy Troubleshooting

Issue If we create a page tree with lots of pages and subpages using the attached script. When a user views the page tree, the UI becomes unresponsive, the browser takes up a lot of memory and the page becomes unusable. Environment Liferay DXP 7.3 Resolution Upgrade to Update 4 It is...

Audience Targeting issue: CT_AU_ANONYMOUSUSER table is populated in the database

legacy Troubleshooting

Issue I have an issue with the CT_AU_ANONYMOUSUSER table. It is populated and updated in the database even though there is no user activity. Environment Liferay DXP 7.0 Resolution There is an issue with the records being consistent in their presence in DB but inconsistent with the...

OutOfMemory: Metaspace Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes on the logs appears below error Caused by: javax.servlet.ServletException: java.lang.OutOfMemoryError: Metaspace This is...

Custom event data sent to Analytics Cloud is not shown on the UI

legacy Troubleshooting

Issue Custom event data is sent to Analytics Cloud using Javascript code. When I view the custom events in the workspace, I cannot see them. There is no response in the console tab either. Environment Analytics Cloud Resolution Please check your code if it fits our documentation:...

Portal prints error stacktrace on the browser, disclosing technical information

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When navigating some incorrectly crafted URLs (ex.:...

How to exclude precompiled JSP files from the original module when extending modules?

legacy Troubleshooting

Issue After implementing and deploying an extended module, changes in JSP files are not shown. When extending modules, how can I prevent precompiled original JSPs from being included in the resulting JAR? Environment Liferay DXP 7.0+ Resolution Note: Customization with Ext projects is...

No data in Google Analytics after setting Measurement ID in Liferay

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After setting the Google Analytics Measurement ID in Liferay, data is not being collected in Google Analytics. Environment Liferay...

Installation of OSGI Modules are skipped during hotfix installation on 7.2 SP6 Bundle

legacy Troubleshooting

Issue It has been reported that when installing a hotfix on an SP-6 bundle, whether it has been upgraded to Fix Pack 18 or not, users encounter a message similar to the one below, which states that certain modules will not be installed. Only 7.2 SP-6 bundles are affected by this issue...

Images are not showing related to the option in the product detail widget

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.1 fix-pack-16. 2. Create a Speedwell Site. 3. Edit one of the Products or create a new product. 4. Add an Option that has at least two values e.g. 'Option A', 'Option B'. 5. Navigate to media and upload two separate images for the two...

Blog subscription email for blogs added on content page adds wrong re-direct URL

legacy Troubleshooting

Issue Email received by a blog subscriber redirects to a control panel based URL when clicking on "Read More" button. Steps to reproduce the issue: 1. Login as Admin (User A) and add a new Content Page. 2. Add a Blogs portlet to the Content Page. 3. Add a new user(User B) with Site...

My name is displayed truncated in My Profile on Tablet/Mobile

legacy Troubleshooting

Issue When I access My Profile from the user menu on main site, on a tablet or mobile device, I see my name truncated. Environment Liferay DXP 7.3 Service Pack 3 Resolution Please request a Hotfix with LPS-154810 to resolve the issue. Additional Information Liferay DXP Patching Tool...

Unable to send message: 554 X.X.XXX SendAsDenied

legacy Troubleshooting

Issue When sending emails, the error "unable to send message: 554 X.X.XXX SendAsDenied" occurs. Steps to reproduce: 1. Configure the outlook mail server to send email notifications in Liferay 2. Sometimes, the following errors occurred while sending emails. 2022-06-26 09:55:21.121 ERROR...

Unable to save products/price list/discount tabs in product group

legacy Troubleshooting

Issue The save button is not working in Product Group on Products/Price List/Discount tabs. Steps to reproduce: 1. Navigate to Control Panel > Commerce >Product Groups. 2. Select any group and go to the Products/Price Lists/Discounts tab. 3. Click Save. Expected Result: After clicking on...

JSESSIONID not secure by default

legacy Troubleshooting

Issue The JSESSIONID cookie that comes with Liferay requests in the browser is not secure by default when inspected in the browser. Environment Liferay DXP 7.3 Resolution Set the JSESSIONID in web.xml to secure: <session-config> <cookie-config> <http-only>true</http-only>...

Missing Search Indices After Restart/Redeploy

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Upon restarting or redeploying the search service, you may notice that Liferay indices may be missing within your environment....

Could not connect to the SMTP host exceptions

legacy Troubleshooting

Issue When sending emails, the error "unable to send message: Could not connect to SMTP host: smtp.office365.com, port: 587" occurs. Steps to reproduce: 1. Configure the outlook mail server to send email notifications in Liferay 2. Sometimes, the following errors occurred while sending...

'View' option is displayed when the user can edit it

legacy Troubleshooting

Issue View option is always displayed Steps to Reproduce: 1) Navigate to Object Admin 2) Create an object 3) Click on the kebab menu Expected Behavior: 'Edit' is displayed instead of 'View' 'View' is displayed only when the user cannot edit it Observed Behavior: 'View' is always...

This site can't be reached error

legacy Troubleshooting

Issue The website is inaccessible whenever a user attempts to upload a file larger than 102400k in size. Steps to reproduce: 1. Start Liferay Portal 6.2. 2. Click on Admin > Control Panel. 3. Navigate to Document & Media under content. 4. Upload a document of size larger than 102400k....

Migrated site template creates a site without the page templates

legacy Troubleshooting

Issue After migrating our database from Liferay 6.2 to DXP 7.3, we wanted to add a new site using a certain migrated template. After choosing it, we receive the following errors and we need to stop the server: ERROR [http-nio-9080-exec-3][LoggerExportImportLifecycleListener:236] Portlet...

Upgrade failed with no logs, certain modules are not upgraded

legacy Troubleshooting

Issue We do not have anything in our upgrade logs after we tried to upgrade from 6.2 to DXP 7.3. We ran this command in gogo shell (7.3), upgrade:check , and found these modules that have not been updated yet, e.g.: There are upgrade processes available for...

Blocks in object layout cannot be deleted by the user

legacy Troubleshooting

Issue The user cannot delete a block in the object layout Steps to Reproduce: 1) Navigate to Menu > Control Panel > Objects 2) Create a new object (with fields) 3) Define the layout of the object 4) Add a tab and a block 5) Add a field to a block and save 6) Navigate to Layout 7)...

Unable to delete commerce product

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.1 fix-pack-16 + Commerce Version 2.0.7. 2. Create a site using minium template. 3. Delete the created site. 4. Now, delete the created products which were created by the template. Expected Result: All products must be deleted & the product...

Groovy Script Language fields are being replaced at source view by 'g' when definition is updated

legacy Troubleshooting

Issue Steps to Reproduce: Go to Open Menu -> Applications -> Workflow -> Process Builder Add a new definition Go to source view Import the definition attached Back do Diagram View Click on Publish Button (See the Unfriendly message) Go to source view again Look for the groovy at line 167...

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