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My Javascript code is rendered twice when SPA is enabled

Issue The following code renders a modal window when the DOM Content is loaded: ... if (document.readyState === 'loading'){ document.addEventListener("DOMContentLoaded", onContentLoaded); } else { onContentLoaded(); } ... Navigate around the pages of the site. The modal will be loaded...

How to use multiple virtual hosts with the correct friendly URL for Web Content?

legacy Troubleshooting

Issue We have 2 virtual hosts: virtualhost1.com and virtualhost2.com, and also a web content with a link in the content field that points to a page or entity within the Liferay instance. When we have a web content with the friendly URL set on virtualhost1.com, and we display the web...

HTML tag can not be interpreted in form fields

legacy Troubleshooting

Issue HTML code won't be interpreted in the body text of the form fields. Environment DXP 7.1 Resolution To change the size and style of the text you input, you can use the Alloy Editor that comes with Liferay., content:...

Cannot list web content templates

legacy Troubleshooting

Issue After upgrading to Liferay DXP 7.4, the web content templates cannot list in the pop-up window when trying to add new web contents. The error message is like below: ERROR [http-nio-8090-exec-2][LiferayMethodExceptionEventHandler:42] Unable to execute method processMax...

Analytics Cloud invitation e-mail does not arrive to a group address/email list

legacy Troubleshooting

Issue I invited a few group emails but none of the group members has received a workspace invitation email. What should we do? Environment Analytics Cloud Resolution Check if other emails can be received that are sent to those email addresses. Check if an individual can be added to the...

"My Profile" is visible under the User Badge when there is no user profile page

legacy Troubleshooting

Issue After disabling automatically generated user profiles, "My Profile" is still listed under the user badge. This can occur when there is no user profile after being disabled through any of the following settings. The My Profile link should not be displayed with any of these settings...

Fragment Menu difficult to Display

legacy Troubleshooting

Issue In 7.4, A widget nested inside of a grid widget requires hovering your cursor over a very small area of the page in order to display the kabob/configuration menu Environment 7.4.x Resolution Update to 7.4 u50+ Additional Information LPS-167430, content:...

Service builder error during build task

legacy Troubleshooting

Issue With Liferay Workspace U47+, service builder fails at build task with error similar to: error: method getResult in interface FinderCache cannot be applied to given types; ... required: FinderPath,Object[],BasePersistence<?> found: FinderPath,Object[] reason: actual and formal...

The already selected text colour is overridden when changing the text style in fragment's rich text editor

legacy Troubleshooting

Issue When we edit a fragment (e.g. paragraph) with the rich text editor on a content page and change the text style of a previously coloured/formatted text section, the colour is lost. As an example: We change the format of the text e.g. set colour to Danger. See the text becomes red....

Account Member cannot see Open Carts

legacy Troubleshooting

Issue 1) Create a new site with Minium Template 2) Go to Control Panel > Users 3) Create a new user (User A) 4) Go to Control Panel > Account 5) Create a new Account and assign the Administrator and User A to the account 6) Go to Catalog with the Administrator 7) Add some items in the...

Calculation field of a form allows editing after defining some rules

legacy Troubleshooting

Issue After creating a form with 3 Numeric fields and one of them being only for calculation purposes, you are able to edit this calculation field without any blocker from the system that would prevent it from being edited. This was not possible to do back in 7.2. Steps to reproduce:...

Calculation rule of a form doesn't work if one field is hidden

legacy Troubleshooting

Issue When creating a form in DXP 7.4 and doing the steps below, the calculation field does not populate itself if the inserted number is different than 10, this prevents the second field from showing up and with that, the calculation is not performed. Steps to reproduce: Create a new...

Why is web content search not working based on keyword relevance?

legacy Troubleshooting

Issue When using Liferay 7.0 or 7.1 inside the Web Content Administration the default search results for a speciifc web content keywords are returned based on modified date and not relevance. Environment Liferay 7.0 Liferay 7.1 Fixed: Liferay 7.2 Liferay 7.3 Liferay 7.4 ...

The "Go to Site" button on the product menu is not displayed

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue The "Go to Site ("Home" in DXP 7.3 and later)" button on the product menu...

The URL may contain a language code such as "en" and the display language may switch unintentionally.

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue The URL may contain a language code such as "en" and the display language...

Deleting address breaks the checkout widget

legacy Troubleshooting

Issue After adding an address, if the address is deleted before completing a purchase in progress, then you are no longer able to checkout. Environment DXP 7.4 Commerce Resolution To resolve this behavior, open a help center ticket to request a hotfix containing COMMERCE-9915, content:...

Problem with Web content structure field reference

legacy Troubleshooting

Issue Reproduction steps: 1. Create a structure "test-structure" -> add single selection field. 2. Edit the field options and corresponding field references -> Option1 (field reference: "true") and option2 (field reference: false). 3. save. 4. create a web content with "test-structure"....

Can Users share blogs with emails that are not associated with an internal user?

legacy Troubleshooting

Issue Are internal users able to send these Share Emails to external users? Steps to reproduce: 1) Start a clean bundle of DXP 7.3 2) Set up an SMTP server and connect it with Liferay and verify that email notifications are sent out properly 3) Navigate to Control Panel -> Users and...

' Done button' in the select dialog popup window is not keyboard accessible by pressing Enter key

legacy Troubleshooting

Issue When the 'Done' button is highlighted by the screen reader and 'Enter' is pressed on the keyboard the button is not activated, and nothing happens Steps to reproduce: 1) Content Data > Documents and Media 2) New '+' > File upload > Topic Select button Expected Behavior: 'Done...

Spellcheck Suggestions retain all original words

legacy Troubleshooting

Issue Reindex all spell check indexes (Control Panel > Search > Reindex all spell check indexes) Create a Basic Web Content with title: Leave out the cash Publish Open the default search page:http://localhost:8080/web/guest/search Configure Suggestions portlet Enable "Display "Did you...

The screen name cannot be an email address or a reserved word

legacy Troubleshooting

Issue When trying to log in with an Active Directory user, sign-in failed with the below error ERROR [http-nio-8080-exec-9][BaseSamlStrutsAction:59] Screen name test@liferay.com for user 34945 must validate with com.liferay.portal.kernel.security.auth.DefaultScreenNameValidator: The...

Unable to set display page templates for Global Structures in a sub site

legacy Troubleshooting

Issue Since Default Values are not site-scoped, but always share the scope of their Structure, and because Global Structures can't have Display Pages set because there are no pages on the Global site, Global Structures should never have the Display Page option displayed for their Default...

Workflow is not triggered for hidden content pages

legacy Troubleshooting

Issue Trigger workflow for hidden content pages is not working Steps to Reproduce: 1) Navigate to Site Menu > Site Builder > Pages 2) Add a blank 3) Navigate to page configuration, set 'Hidden from Navigation Menu Widget' to 'Yes', and click on the Save button 4) Navigate to Site Menu >...

Product details widget

legacy Troubleshooting

Issue The product details widget is not showing the related tabs (e.g. Full Description, Replacements, Attachments, Specifications, etc.) Environment Liferay DXP 7.4 Commerce 4.0 Resolution The observed behavior is a known Liferay DXP bug which has been addressed in Liferay DXP 7.4...

The file input reset after changing the document type

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a Document Type. 3. Create a folder in the Documents & Media portlet. 4. Open the created folder and choose a file to upload. 5. Change the document type (the page reloads, thus the file input resets) 6. Click publish. Expected...

The friendly URL for Web Content is generated without any clean special characters, dots, or slashes

legacy Troubleshooting

Issue When a user creates web content with dots '.', the friendly URL shows the dot. Unlike other special characters such as Spaces, the dot is not replaced. Steps to reproduce: 1. Start the DXP 7.3 2. Navigate to Content & Data -> Web Content and add basic web content with a title that...

The Structure field is rendered incorrectly on template page

legacy Troubleshooting

Issue When the content of a fragment 'select from list' is mapped as a field in a display page template or content page, the rendering contains unexpected characters. Steps to reproduce: 1) Set up a clean instance of DXP 2) Navigate to Content and Data -> Web Content -> Structures and...

Fragments are no longer accessible due to deleted users

legacy Troubleshooting

Issue The user creates a User with the Administrator role, then impersonates the User and adds a fragment collection to the Global Site. They then deactivate and delete the user. They attempt to create a fragment from the collection as the original admin. The fragment has been created....

Unable to create directory error

legacy Troubleshooting

Issue The following error appears in the console: ERROR [Start Level: Equinox Container: 10106855-d66b-001d-184e-d6958ecd00e8][comliferayportalstorefilesystem:97] [com.liferay.portal.store.file.system.FileSystemStore(1871)] The activate method has thrown an exception...

An incomplete form with an object auto-saves multiple records

legacy Troubleshooting

Issue An incomplete form configured with an object auto-saves multiple records under unique IDs. In the example below, an object 'Questionnaire' is displayed over a 3-page form. Fields on pages 1 & 2 for FormID, Name, Mail, and Address are completed by the user. Page 3 containing the...

How to protect against CVE-2022-41853 vulnerability

legacy Troubleshooting

Issue How can I mitigate vulnerability CVE-2022-41853 regarding Liferay DXP? Environment Liferay Portal 6.2 EE Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution CVE-2022-41853 : This vulnerability has been fully fixed with the following LPS-165641 ...

"cannot execute SELECT FOR UPDATE in a read-only transaction" error while logging in portal

legacy Troubleshooting

Issue Below error observed in logs and UI(internal serve error) while logging in to the portal: 2022-11-22 10:41:23.108 ERROR[http-nio-8080-exec-16][JDBCExceptionReporter:234]ERROR: cannot execute SELECT FOR UPDATE in a read-only transaction and...

Sitemap is not generated properly for the domain in a clustered environment

legacy Troubleshooting

Issue Sitemap is not generated with page name for a clustered environment, when xml.sitemap.index.enabled portal property is set to true. Environment Liferay DXP 7.2 Liferay DXP 7.3 Resolution The observed behavior is a known bug which is addressed via LPS-127840 The issue has been fixed...

Why there is no "Link to page" element when mapping it on a fragment?

legacy Troubleshooting

Issue When we include a "Link to page" field into a structure and we are attempting to map it on a fragment, the "Link to page" field is missing from the list. Environment Liferay DXP 7.1+ Resolution This is currently a product limitation, although there is already a feature request to...

Headless API calls using basic auth fail in Liferay SaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When I make remote headless API calls using basic auth to my Liferay SaaS environment, I get 403 Forbidden responses. How can I make...

Selecting a new repository hook

legacy Troubleshooting

Issue Selecting a repository hook (store implementation class) under Server Administration→Data Migration is showing the below two options only com.liferay.portal.store.file.system.FileSystemStore com.liferay.portal.store.db.DBStore Environment Liferay DXP 7.3 -7.4 Resolution Based on...

Permissions needed for changing image of a category

legacy Troubleshooting

Issue Why a user, having full permission in Categorisation > Categories, could not change the image of a category? Environment Liferay DXP 7.4+ Resolution Set within the role's Define permissions tab, Commerce > Product management > Products > Commerce Product > Manage Images...

Link doesn't work in Knowledge base when a non-standard protocol is chosen.

legacy Troubleshooting

Issue When adding the notes:// protocol to a link in Knowledge Base, AntiSamy removes it and displays it as text. Environment Liferay DXP 7.2, 7.3 Resolution By default, everything is sanitized by AntiSamy, with 3 exceptions (JournalArticle, BlogsEntry and FragmentEntry). Knowledge...

Workflow cannot be used with Publications enabled, and vice versa

legacy Troubleshooting

Issue When we enable Workflow and Publications together, and we can't publish assets, e.g. web content articles We see the below exceptions in the log: ERROR [http-nio-8080-exec-14][TransactionCommitCallbackUtil:46] Unable to execute transaction commit callback...

Counter in Web Content Display remains at 0 after activating Enable View Count Increment

legacy Troubleshooting

Issue After activating the option Enable View Count Increment in System Settings → Web Content → Web Content Display, the counter remains at 0. Environment Liferay DXP 7.2+ Resolution In Liferay DXP 7.2 the following properties in portal-ext.properties should be enabled:...

Trying to save a form with many fields fails showing a blank page

legacy Troubleshooting

Issue I'm creating a new form that has numerous fields. At some point when I try to save the form it won't let me add any more fields: when I try to save it, a blank page appears and the error below is shown in the logs: PortletServlet:117] null javax.portlet.PortletException:...

Related Assets section in web content editor screen does not show Commerce Products

legacy Troubleshooting

Issue The Related Assets section in web content editor screen does not show Commerce Products despite following the steps in Enabling Commerce Products as Related Assets documentation Environment DXP 7.4 Resolution The following instructions contain additional steps not explicitly stated...

An Object is missing from the Application or Control Panel menu after restarting

legacy Troubleshooting

Issue A custom Object configured to display in the Application or Control Panel menu is missing after restarting the application. The custom Object was previously present with Update 49 installed, but has now disappeared. Go to Control Panel > Objects Create an object definition Add a...

How to turn on Debug logging for Patching tool?

legacy Troubleshooting

Issue When we have any kind of issues while using Patching Tool, we can't analyze the problem because we see the same information in the log and in the console too: The command has failed. Please see the log for details. Can we extract more details from the log? Environment Liferay DXP...

Error: "type=mapping_parsing_exception, reason=Failed to find type parsed [icu_collation_keyword] for ...." displayed in the log after upgrade

legacy Troubleshooting

Issue This error could appear in the client log after upgrading the portal: type=mapping_parsing_exception, reason=Failed to find type parsed [icu_collation_keyword] for .... Environment DXP 7.2 or higher Resolution You need to check if you have installed analysis-icu plugin for...

Reverting a hotfix while keeping your existing Fix Pack

legacy Troubleshooting

Issue When it is necessary to install a new hotfix in the affected environment, the following command needs to be run: ./patching-tool.sh revert (Linux) or patching-tool.bat revert (Windows) The concern here is that by attempting to run the above command, all patches are removed from...

Roles Admin portlet should not display permissions for Instance Settings and App Manager portlets

legacy Troubleshooting

Issue Reproduction Steps 1. Add a Regular Role "Role A", and grant this role the following permission App Manager: Access in Control Panel App Manager: Configuration App Manager: Permissions App Manager: Preferences App Manager: View Instance Settings: Access in Control Panel Instance...

Sorting search results by a localizable structure field is wrong when viewing the page in different languages

legacy Troubleshooting

Issue When using the Search Sort widget to order the search results by a structure field, it results in different ordering when viewing the page in different languages. The selected structure field is marked as localizable. Environment Liferay DXP (Any version) Resolution If a...

Elasticsearch Errors - Failure in Bulk Execution and Parsing

legacy Troubleshooting

Issue We upgraded Elasticsearch and now when we try to re-index JournalArticles we are seeing the following Elasticsearch errors: ERROR: = failure in bulk execution [liferay-12345], type [LiferayDocumentType], id [com.liferay.journal.model.JournalArticle_PORTLET_12345], message...

Incorrect Avatar Displayed when Editing Web Content

legacy Troubleshooting

Issue If I create an item of web content then someone else updates that web content, the avatar of the person who did the update is not displayed. This causes a mismatch between avatar and name. Expected: Avatar is of the person who updated the content Actual: Avatar remains the...

How to Login after Blacklisting the Sign-In Portlet

legacy Troubleshooting

Issue We Blacklisted the Sign-In Portlet with a third-party authentication application and the admin logins were not synchronized in the process and so now we can no longer access our environment. How can we restore access? Environment DXP 7.1 Resolution The best option, in this case,...

Why are HTML updates of a cachable Fragment set not propagating to the content page after updating the Collection Contributor module?

legacy Troubleshooting

Issue When I attempt to edit and publish the HTML of a Fragment set after it has been published on a content page the propagated changes do not reflect on the content page. Environment DXP 7.3 DXP 7.4 Resolution This was fixed by LPS-165522. Please patch up to 7.3 Update 4 or open a...

Can't save default values for web content because of required fields

legacy Troubleshooting

Issue When the user tries to edit the default values of the structure field, they receive an error and the updated default values are not saved. Steps to reproduce: 1) Set up DXP 7.4 2) Navigate to Content & Data -> Web Content -> Structures and create a structure with 2 fields (for...

Uploaded file is lost when changing Document Type in Documents and Media

legacy Troubleshooting

Issue File input resets after changing the Document Type in Documents and Media File Upload Steps to reproduce: 1. Create a Document Type 2. Create a folder in Documents and Media 3. Navigate to the folder 4. Click File Upload 5. Choose a file 6. Change Document Type (the page reloads,...

The description of the uploaded image is not displayed in an image type fragment

legacy Troubleshooting

Issue The description is not set in the alt tag. Steps to reproduce: 1) Upload an image to the document library 2) Add a description 3) Create a content page 4) Add an image fragment 5) Map it to the image you just uploaded 6) Publish 7) Check the alt of the image Expected Behavior: The...

The web content display is broken

legacy Troubleshooting

Issue New Structure Field causes Freemarker errors in the default Template Steps to reproduce: 1) Navigate to Content & Data -> Web Content -> Structures and create a structure with a 'Text' field 2) Create Web Content from the Structure 3) Navigate to Site Builder -> Pages and add a...

A popup will appear whenever accessing shared content

legacy Troubleshooting

Issue An alert will pop up Steps to reproduce: 1) Add a new user 2) Add blog entry or document with <script>alert(123);</script> title 3) Share the asset with the new user 4) Login the new user 5) Navigate to the notification or shared content from the user's personal menu Expected...

Form not translating month and day of week in date field calendar

legacy Troubleshooting

Issue Date field calendar in Forms does not display elements like months and weekday abbreviations in the default language of Liferay DXP Is it possible for my forms to display months and date on the Liferay DXP default language forms? Environment Liferay DXP 7.3.X Resolution Please...

Wrong language when posting a content in Social Media

legacy Troubleshooting

Issue We have two languages set in our environment. The previews of news articles shared on Facebook appear in the incorrect language. We posted in French (fr) but we saw 'de' in the URL. Environment Liferay DXP 7.3 Resolution There is a possibility to change Canonical URL...

The file is uploaded with a Guest View permission

legacy Troubleshooting

Issue When users upload a file to a restricted DDL, the file does not inherit its permission, so guest users can view the file via a link even though the DDL is not visible to them. Steps to reproduce: 1. Start a clean instance 2. Navigate to Contents and Data > Dynamic Data Lists. 3....

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