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Context initialization failed errors on deploying custom layout template

Issue Cannot deploy custom layout template to the portal Steps to reproduce: Startup Deploy the attached custom layout template Expected Behavior: It should be deployed successfully. Observed Behavior: The...

Cannot start a cluster with java.lang.IllegalAccessException: class javax.naming.spi.NamingManager

legacy Troubleshooting

Issue After configuring the cluster using DNS_PING we obtain below stacktrace and the cluster doesn't start: com.liferay.portal.kernel.exception.SystemException: Unable to create JGroupsClusterChannel at...

ORA-01795: maximum number of expressions in a list is 1000_ [Sanitized]

legacy Troubleshooting

Issue After performing an upgrade between DXP versions and using an Oracle database, the following errors are observed: ERROR [main][UpgradeStepRegistratorTracker:185] Failed upgrade process for module...

Custom fragments containing drop-zone not getting duplicate properly

legacy Troubleshooting

Issue Not able to duplicate the custom fragments containing dropzone. Steps to reproduce: 1. Start Liferay DXP 7.4. (Between update 60 and 2023.Q3.2 Quarterly Release) 2. Import the custom fragments.zip...

GraphQL multipart requests in DXP 7.4

legacy Troubleshooting

Issue Trying to upload image to DXP 7.4 via GraphQL API (createDocumentFolderDocument method). This approach seems not be valid after DXP 7.2:...

We cannot see Global Widget Templates when logged in as Site Administrator

legacy Troubleshooting

Issue We are Site administrators and when trying to configure some components, as Language Selector, we cannot select some default widget templates that belongs to the module. Environment Liferay DXP 7.4...

Resolving ORA-01450

legacy Troubleshooting

Issue When starting a Liferay instance connected to an Oracle Database, the following error is encountered and Liferay does not start : Caused by: com.liferay.portal.kernel.log.LogSanitizerException: Error : 1450, Positi...

The Error "org.hibernate.HibernateException: Unable to determine Dialect to use" Occurs When Connecting to MariaDB Server

legacy Troubleshooting

Issue The server cannot start up due to the following error Liferay log: ERROR [ServerService Thread Pool -- 106][DialectDetector:147] org.hibernate.HibernateException: Unable to determine Dialect to use [name=MariaDB,...

Href lang URLs wrongly formatted (with trailing slash)

legacy Troubleshooting

Issue The presence of trailing slash is inconsistent in the href lang URLs impacting Search engine indexing. For example: https://www.mysite.com/en https://www.mysite.com/de/ https://www.mysite.com/fr Environment...

Unable to copy from file:/opt/liferay/osgi/modules error when starting docker

legacy Troubleshooting

Issue When starting Liferay docker environment, the user gets the following error: ERROR [main][ModuleReadHookImpl:88] Unable to copy from file:/opt/liferay/osgi/modules Environment Docker Liferay Quarterly Release...

CAPTCHA_TEXT Not Set In The Portlet Session

legacy Troubleshooting

Issue While validating the captcha in the custom module, the following exception shows: "CAPTCHA text is null. User null may be trying to circumvent the CAPTCHA." Steps to reproduce: Deploy...

Scheduled jobs running right after activation, no matter their trigger schedule

legacy Troubleshooting

Issue When activating a new task from Control Panel -> Job Scheduler -> Job Scheduler Triggers, it is fired immediately, regardless of the trigger schedule. Environment Liferay 7.4, 2023.Q3, 2024.Q3...

Resolving Job Scheduler Stuck in "In Progress" Status

legacy Troubleshooting

Issue The Job Scheduler log status remains stuck in "In Progress" after a server outage during a triggered job and can not be deleted. Environment Liferay DXP 7.4 Quarterly Release 2023.Q3 Resolution...

Moving to SAML w/ Upgrade Encountering Landing Page Issues

legacy Troubleshooting

Issue We just tested upgrading to 7.4 changing to SAML (coming from CAS) in the process and believe we have encountered the issue as described in this...

Custom OSGi module needs to be redeployed after application server restart

legacy Troubleshooting

Issue Custom OSGi module stops working and fails after an application server (i.e. Tomcat) restarts, and needs to be redeployed to get it to work again. Environment DXP 7.4 Resolution Blacklist the OSGi components before...

Getting timeout exception during application restart in a cluster environment

legacy Troubleshooting

Issue Getting the below error (TimeoutException) during application restart in a cluster environment: Error: ERROR [localhost-startStop-1][ClusterSchedulerEngine:604] Unable to load memory clustered jobs...

Upgrade Tool in 2023.Q3.1 Bundle uses Wrong Version of Tomcat

legacy Troubleshooting

Issue When upgrading to 2023.Q3.1 Quarterly Release, the wrong version of Tomcat is suggested by the Upgrade Tool as below: Please enter your application server directory ([Your Liferay Home]/tomcat-9.0.80): Environment...

Cannot insert the value NULL into column 'classNameId'

legacy Troubleshooting

Issue During an upgrade process, you might encounter an issue where the following error occurs: ERROR [main][BatchingBatch:134] HHH000315: Exception executing batch [java.sql.BatchUpdateException: Cannot insert the...

Client-Extension gets created with an empty folder using Blade CLI

legacy Troubleshooting

Issue I would like to create new Client-Extension modules using Blade CLI When I create a new workspace and run the command blade create client-extensions, I get the message "Successfully created project...

Freemarker templates and httpUtil errors

legacy Troubleshooting

Issue When upgrading to Liferay DXP 7.4+ from 7.3 or prior versions, we have found some issues regarding httpUtil class. While the class is still available, but its methods are not. An example error could be the following one:...

Custom deployment error "Require-Capability: osgi.ee=JavaSE"

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Cannot deploy a custom module due to the...

java.lang.StackOverflowError while upgrading caused by getSuperLocale

legacy Troubleshooting

Issue Upgrading the database with the database upgrade tool fails, with the following (or similar) messages in the logs INFO [main][UpgradeProcess:145] Failed upgrade process...

Headless API call returns 500

legacy Troubleshooting

Issue When performing a request to the Headless API without authentication, it throws a 500 error code. Steps to reproduce: 1. Perform a GET request to...

Search Blueprints feature is not shown in Liferay

legacy Troubleshooting

Issue According to this documentation, Search Blueprints, the Search Blueprints functionality is available in DXP 7.3 starting with Update 6. However, after installing DXP 7.3 Update 6, the Search Blueprints...

When creating a Panel App Module, the instance becomes unresponsive

legacy Troubleshooting

Issue When trying to create a Panel App Module, the portal instance becomes unresponsive after signing in. Environment DXP 7.4 Resolution This issue will be fixed in LPS-186113 and is caused by the conversion of...

Liferay's Upgrade Tool isn't compatible with JNDI

legacy Troubleshooting

Issue When trying to upgrade our Liferay environment when using JNDI, normal upgrade tools don't work. What would be another method to update our Liferay environment without using the normal upgrade tools? ...

Blank screen when downloading a folder as a zip file from the document library, when the title contains special characters

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to download a folder containing...

"java.sql.SQLSyntaxErrorException: Specified key was too long; max key length is 767 bytes" is thrown when upgrade Liferay

legacy Troubleshooting

Issue I tried to upgrade the portal from DXP 7.3 U33 to DXP 7.4 U92, but the process failed. The upgrade logs show this message: ERROR [main][UpgradeStepRegistratorTracker:187] Failed upgrade process for module...

Upgrading Liferay using a JNDI connection

legacy Troubleshooting

Issue When trying to upgrade a Liferay environment using a JNDI connection to the database the upgrade fails and produces errors. Auto upgrade portal properties ("upgrade.database.auto.run=true" and...

The search does not return the page

legacy Troubleshooting

Issue The search does not return the page Steps to reproduce: 1. Create a Minium site 2. Navigate to Commerce>Channels >Minium Site Portal 3. Go to the tab Product/Category display pages 4. Click “Choose” on the...

SQLSyntaxErrorException is Thrown When Liferay Starts up

legacy Troubleshooting

Issue We set up a new environment deploying Liferay 7.4 U92 on JBoss EAP 7.4. When Liferay starts up, we observe the following error in the log: Caused by: com.liferay.portal.kernel.log.LogSanitizerException:...

tcp.xml file path not mapped properly in clustering setup

legacy Troubleshooting

Issue The tcp.xml file path provided inside portal-ext.properties is unable to map it properly. The file is placed at ${Liferay_Home}/tomcat/webapps/ROOT/WEB-INF/classes/tcp.xml and the path provided inside...

The requested resource could not be found errors

legacy Troubleshooting

Issue The user dashboard and profile page are not accessible on the JBoss server Steps to reproduce: 1) Set up a clean instance of Liferay 7.4 on JBoss EAP 7.4 2) login with admin (test user) 3) Navigate to the...

ExportImportServiceConfigurationUpgradeProcess hangs indefinitely

legacy Troubleshooting

Issue Upgrading to DXP 74U82+ hangs in ExportImportServiceConfigurationUpgradeProcess (v1.0.2) upgrade process: INFO [main][UpgradeProcess:127] Upgrading...

How to send notification based on site with groupid

legacy Troubleshooting

Issue When having two separate sites, we want to create different notification for each, but we can't set separate notifications for different sites with the condition: groupId==<groupId of your site>. If we create...

How to create GraphQL request to Filter Content Structures

legacy Troubleshooting

Issue When trying to filter Content Structure ( WebContent > Structures ), and using a wrong syntax, you might get any of the following errors: Exception while fetching data (/contentStructureStructuredContents) :...

"Someone may be trying to circumvent the permission checker" errors shown in the logs

legacy Troubleshooting

Issue The following message is identified in the logs: May 10 11:28:27.159 build-3348 liferay[liferay-64c4b97d99-nvp2x] [dxp] ERROR [http-nio2-8080-exec-18][IncludeTag:128] Current URL...

Log4J 2 is required

legacy Troubleshooting

Issue When system starts, following error message is showed in the log: ERROR [Start Level: Equinox Container: 6841ecc3-6984-4344-8287-86848c86a132][Log4jConfigUtil:53] Log4J 2 <Configuration> is required...

Error updating DXP 7.4: Major upgrade finished with result failure

legacy Troubleshooting

Issue We are updating DXP 7.4 from Update-X to Update-Y following this article https://help.liferay.com/hc/es/articles/4415761553677 Also we followed this article too:...

Multiple Nullpointer warnings while upgrading in DDMFieldUpgradeProcess

legacy Troubleshooting

Issue Many warnings appears while upgrading Liferay DXP 7.4 from previous versions, affecting the DDMFieldUpgradeProcess (v4_1_0): INFO [main][UpgradeProcess:118] Upgrading...

Custom Service builder cannot satisfy some dependencies when Liferay-Require-SchemaVersion is not present or incorrect

legacy Troubleshooting

Issue Dependency issues when deploying a custom Service Builder module, because Liferay-Require-SchemaVersion is missing or not correct. Some issues are found after running ds:unsatisfied in the GoGo...

Error: Could not find or load main class when upgrading Liferay version using Upgrade Tool

legacy Troubleshooting

Issue When attempting to upgrade the Liferay version using the Upgrade Tool users are met with the following error message: "Error: Could not find or load main class [class name]", and the upgrade fails to...

SOAP service list API is exposed to non-authorized guest users

legacy Troubleshooting

Issue SOAP service list API found at http://[host]:[port]/api/axis is exposed to external guest users even with it configured to display locally only. The following property is set in portal-ext.properties:...

StackOverflowError related to locales during upgrade

legacy Troubleshooting

Issue You might encounter an issue where you receive a StackOverflowError during your upgrade process, such as this: ERROR [main][ROOT:56] bundle com.liferay.portal.verify.extender:7.0.24...

Error updating DXP 7.4: Upgrade process failed or upgrade dependencies are not resolved

legacy Troubleshooting

Issue We are updating DXP 7.4 from Update-X to Update-Y following this article https://help.liferay.com/hc/es/articles/4415761553677 But when system boots with the Update-Y installed, following message is showed in...

Unable to see upload option under 'Talend' tab

legacy Troubleshooting

Issue The user is not able to see the upload option for the file in the 'Talend tab' of the job scheduler. Steps to reproduce: Start DXP server Navigate to Control Panel > Job Scheduler Click on the add button to...

"HTTP/1.1 413 Request Entity Too Large" Error encountered when reindexing

legacy Troubleshooting

Issue We encountered the error below while reindexing: Error reindexing all com.liferay.journal.model.JournalArticle for company: 10157 com.liferay.portal.kernel.log.LogSanitizerException: java.lang.RuntimeException:...

Error ORA-01461 and Oracle ojdbc11.jar version

legacy Troubleshooting

Issue During upgrade to DXP 7.4 using an Oracle database, some errors happen with this pattern: ... ORA-01461: can bind a LONG value only for insert into a LONG column_ ... Environment Liferay DXP 7.4 ojdbc11.jar...

How to reduce disk space used by Document previews

legacy Troubleshooting

Issue We have noticed that half of the backup size corresponds to Document previews from the Document Library. Is there a way to clean up these files and reduce the backup size? Environment Liferay DXP 7.1 Liferay...

Interval is either equal or less than 0 error during upgrade

legacy Troubleshooting

Issue You might encounter the following error during upgrade attempt to Liferay DXP 7.4 U69+: ERROR [main][ROOT:47] bundle com.liferay.portal.scheduler:8.0.32...

SQLException: Index column size too large. The maximum column size is 767 bytes.

legacy Troubleshooting

Issue I used a copy of Production database (MySQL) to test upgrading from Liferay 7.4 U62 to U90. The upgrade was failed with the following error: INFO [main][UpgradeProcess:118] Upgrading...

Portal stuck on startup at 'Starting initial bundles'

legacy Troubleshooting

Issue When trying to start Liferay, the starting process gets stuck at : 'Starting initial bundles'. Environment Liferay DXP 7.2 with a database connected Resolution Restarting the database server and the portal...

AnalyticsEventModelImpl error during upgrade via Liferay Upgrade Planner

legacy Troubleshooting

Issue While upgrading using Liferay Upgrade Planner, the AnalyticsEventModelImpl.java class encounter some errors The following errors are readable:...

Firewall is blocking special characters

legacy Troubleshooting

Issue Particular variables or special characters, like "@" and "$," are present in the URLs that the security layer blocks. Some security rules do not allow special characters like "@" and "$" in the URLs used when...

OOB Category Filter widget configuration failed

legacy Troubleshooting

Issue When updating the order of vocabularies in the Category Filter widget configurations, it fails with an error: ERROR [http-nio-8080-exec-10][render_portlet_jsp:131] null java.lang.NumberFormatException: Unable to...

Admin will not be allowed if they doesn't contain the domain @liferay.com

legacy Troubleshooting

Issue Users are unable to use any emails unless they have @liferay.com and are observing the "java.lang.IllegalStateException: Unable to get default company ID errors": SEVERE [http-nio-8080-exec-4]...

Redirect is not going to expected site page after configuring friendly URL

legacy Troubleshooting

Issue After configuring a friendly URL for my instance Home Page, the redirect is not going to the expected site page. Environment DXP 7.2 DXP 7.3 DXP 7.4 Resolution In order to achieve the expected page redirect the...

"No JSON web service action with path and method null for null" error when deploying service builder API

legacy Troubleshooting

Issue Service builder API appears to register but isn't accessible in some environments since it cannot be found. Logs show that the service successfully deploys but not able to find the service name in /api/jsonws page....

Strange sudden shutdown of the portal running on Apache Tomcat

legacy Troubleshooting

Issue Sudden shutdown with the following log snippet: INFO [http-nio-8080-exec-325][SidemenuController:88] Enter in sidemenu as connected=false and isFirstConnection=false screenname=XXXXX flag=false...

ThemeServicePreAction Null Pointer Exception at startup

legacy Troubleshooting

Issue We always experience the following Null Pointer Exception at Liferay startup: Caused by: java.lang.NullPointerException at...

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