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Fatal error when using the Patching Tool in Windows

Issue When executing the command patching-tool.bat info in Windows, a fatal error is shown: C:\liferay\patching-tool>patching-tool.bat info Loading product and patch information... Product information: * installation...

Cannot access portal due to NoSuchResourcePermissionException exception

legacy Troubleshooting

Issue An error when rendering a page produces a critical issue that blocks the portal access. In the logs you could see a trace similar to this: com.liferay.portal.kernel.events.ActionException:...

Missing translation of aria-label attribute in Forms

legacy Troubleshooting

Issue Steps to reproduce 1. Create a new form. 2. Add a Grid field adding( at least 1 row and 1 column). 3. Save & Publish form. 4. Deploy the form on the content page. 5. Switch language to Spanish. 6. Now,...

I cannot set a Canonical URL longer than 75 characters

legacy Troubleshooting

Issue I configured a Custom Canonical URL longer than 75 characters in the SEO section of the page and saved the settings. When I check the Canonical URL, I notice that the URL is truncated to 75 characters....

Logged in segment is not matched for false value.

legacy Troubleshooting

Issue Reproduction steps: Go to Site administration -> People -> Segment Create a new segment called "Not logged in" Put the Session -> Logged in the condition in it and set it to equals - false Create a Content page,...

Structure item is not getting saved in Asset Publisher.

legacy Troubleshooting

Issue Steps to reproduce Navigate to default site > Content & Data > Web Content:Structure Add a structure named "test structure" with a "text box" field Add a web content using the structure added in step 2 Navigate...

Repeatable Geolocation field cannot be moved properly

legacy Troubleshooting

Issue Steps to reproduce 1. Start Liferay 7.3 Bundle. 2. Create a new structure. 3. Add a geolocation field and set property to repeatable 4. Create new web content with the above created structure. 5. Repeat the...

Change the GUEST_LANGUAGE_ID cookie to expire Null

legacy Troubleshooting

Issue The Guest language ID cookie in Liferay has a one-year expiration, whereas the undefined cookie in the F5 balancer caused the conflict. Is there a way to modify the Cookie's duration in Liferay? Environment...

Document Library does not get deleted from the temp directory after re-indexing when using Amazon S3 Store

legacy Troubleshooting

Issue Steps: Set up Liferay to use Amazon S3 Store Navigate to Site Administration > Content & Data > Documents and Media Upload several documents Perform a re-index of the instance Navigate...

View permission for the "Guest" is not selected by default

legacy Troubleshooting

Issue When we create WebContent, the permission for guest user is not selected by default. Steps to reproduce 1. Create new basic webcontent. 2. Before publishing, check the permissions of webcontent. 3. We see...

Portlet Id changes from Staging to Production

legacy Troubleshooting

Issue ID of the portlet instance is different in the staging environment than in the real environment Steps to reproduce: Add a content editor portlet to a page. Go to staging. In staging: Edit "Configuration" Go...

Liferay as SAML SP fails after switching the URL of the virtual instance

legacy Troubleshooting

Issue SAML configuration hasn't been working since the virtual host of the portal instance changed. Caused by: org.opensaml.ws.security.SecurityPolicyException: Request was required to be secured but was not...

7.4 styled custom themes not working properly

legacy Troubleshooting

Issue When applying a styled based custom theme to a page in 7.4, header and other elements are misplaced and when you click the three elipsis button of a widget, options show up in the incorrect...

Data Providers are not published to Live

legacy Troubleshooting

Issue A site under Staging has a form and a data provider ready to be published to Live. When publishing to Live, the form and the data provider are selected for publication. Result: The form is shown in Live but...

Runtime CSS minifier creates invalid CSS animation action

legacy Troubleshooting

Issue transition: background-color 5000s ease-in-out 0s; becomes transition: background-color 5000s ease-in-out 0; when minification is used. At build time, the CSS gets compiled, but at the run time, when...

Sort order in select file modal of Document & Media is not stored

legacy Troubleshooting

Issue Steps to reproduce: 1. Go to Content & Data > Document & Media and create atleast three folders( name as 2019,2020,2021). 2. In folder 2021, upload a file. 3. Go to Web Content > Structures and create a new...

After the publication of child page, summary tab refers to parent page

legacy Troubleshooting

Issue Steps to reproduce 1. Set up vanilla Liferay DXP 7.2 2. Navigate to Control Panel > Configuration > System Settings > Infrastructure >Staging and enable the publication for child pages. 3. Create this...

After creating option in product details screen no successful message is appearing

legacy Troubleshooting

Issue No success/failure message is coming for adding a new option in product detail screen. Steps to reproduce 1. Create `Minium` site. 2. Go to any product. 3. Create option, after creating the option no...

Saving the segment causes StackOverflowError in Elasticsearch

legacy Troubleshooting

Issue Selecting a condition as parent organization in Organization segment contributor is not working when there are more sub-organizations Steps to reproduce: Create an Organization Create 1800-2000...

Expand the available special characters for passwords

legacy Troubleshooting

Issue If you have a password policy enabled where the users must have special characters in their passwords certain characters that are not allowed such as "&" or "%". You will get the following error message when you...

DXP fails to send email notification after new form entry is added using headless API

legacy Troubleshooting

Issue Creating a new form entry using headless API fails to send a new email notification New entries are added but no email notification is sent Following logs are shown: 2021-09-16 17:15:35.377 ERROR...

Site Template propagation fails with "MySQLIntegrityConstraintViolationException: Duplicate entry" error

legacy Troubleshooting

Issue When changes are done to a page in a site template, the changes are not applied to the derived pages on the actual sites, instead, an exception is thrown: ERROR...

Unable to edit fragment when data-lfr-editable-id is being dynamically generated

legacy Troubleshooting

Issue When a fragment has the data-lfr-editable-id being dynamically generated, if we redeploy this fragment, it is not possible to edit these fields. Environment Liferay DXP 7.3. Resolution Please contact...

Unexpected operator and Bad substitution errors executing the patching-tool

legacy Troubleshooting

Issue When you try to execute the patching-tool, the following errors show up: $ sh ./patching-tool.sh patching-tool.sh: 13: [: unexpected operator patching-tool.sh: 13: [: unexpected operator patching-tool.sh: 13: [:...

Builds are failing with d2 DXP images

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Jenkins build is failing for docker image version...

Figure and figcaption tags are getting removed in blogs

legacy Troubleshooting

Issue Figure and figcaption tags are getting removed while switching from code view to text view in blogs Environment Liferay DXP 7.2 FP11 Resolution It is a known issue and has been fixed in Liferay DXP 7.2 FP13. If...

Google’s Cloud Storage (GCS) bucket support.

legacy Troubleshooting

Issue Google’s Cloud Storage (GCS) bucket support. Environment Liferay DXP 7.2 SP5 Resolution This feature will be merged in the upcoming fix-pack. Hence, please check the LPS-137265 Please create a support ticket...

Cannot show preview for video with only audio

legacy Troubleshooting

Issue Reproducing steps Start Liferay. Go to Control Panel > Server Administration > External Services and enable Xuggler. Restart the server. Go back to the same place and check Enable. Save. Go to Content & Data >...

Missing 'for' attribute in labels in Liferay Forms

legacy Troubleshooting

Issue Steps to Reproduce: Login as admin Go to Content & Data → Forms and create a form Add a text and a date_picker field Go to the forms page and use WAVE or another accessibility checker to see the...

LAR Import doesn't maintain references for Content Display Widget

legacy Troubleshooting

Issue While exporting and importing a page containing "Content Display Widget", the content referenced by the widget is no longer properly referenced after the import. Steps to reproduce: 1. Create a Basic...

When I try to create a new page and use the page name of a previously deleted page I receive the error: DuplicateFriendlyURLEntryException - DXP 7.3

Troubleshooting

Issue When I create a new page and name it by using a previously deleted page's name, I receive the following error like this one: ERROR [ajp-nio-0.0.0.0-8009-exec-7][PortletServlet:119] javax.portlet.PortletException:...

Cookie login failure (Cookie invalid or empty) in mobile SDK applications with SAML activated

legacy Troubleshooting

Issue After activating SAML in their portal, an application developed using Mobile SDK fails to log in with the following error (Could not login ... Cookie invalid or empty): 2021-05-27 11:00:18.818...

External editor fails to open with Office 365

legacy Troubleshooting

Issue When using Firefox and trying to click the menu option "Edit with Office 365" in DXP 7.2, the external editor may fail to open. Environment DXP 7.2 Resolution The reason for this behavior is due to a pop-up blocker...

Liferay Sync is overwriting file versions of LibreOffice documents in Documents and Media

legacy Troubleshooting

Issue Liferay Sync is overwriting file versions of LibreOffice documents in Documents and Media For example, if we have Liferay Sync configured to detect changes within a directory where a LibreOffice document is actively...

How to resolve users being unable to log out after configuring a Token-Based SSO

legacy Troubleshooting

Issue After configuring and enabling a Token Based SSO in our 7.2 environment (upgraded from 7.0), users are now unable to log out, and they are instead redirected to the home page (still logged in). In our 7.0...

Wrong Romanian ("ro") translation in Language_ro.properties

legacy Troubleshooting

Issue It has been reported that the Romanian translation for both the country name and language of Romania is incorrect in Language_ro.properties. Actual behavior: romanian=Romanana country.romania=Romanana...

Countries in Shipping address are displayed in English regardless the selected user language

legacy Troubleshooting

Issue Steps to reproduce: Log in and go to My Account > Account setting Change the language to something other than English (e.g. Hungarian or German) Create a Minium site and navigate to catalog Add a few items to the...

Guest User cannot access the display page template after publish to live web content that has been edited

legacy Troubleshooting

Issue Steps to reproduce 1. Create web content with structure Basic Web Content. 2. Create a default display page template for Basic Web Content. 3. Add Asset Publisher Portlet to the home page. 4. Configure...

Custom Field values are not saving in SKUs

legacy Troubleshooting

Issue When we are giving any values in the custom field, it is not saving the values in SKU even after publishing. Steps to reproduce 1. Go to control panel menu > select Custom Fields under Configuration. 2. In...

I cannot export Liferay Portal users

legacy Troubleshooting

Issue When I try to export the portal users, the process fails and the portal displays the error "This site cannot be accessed". The portal log shows the following errors: ERROR [default...

How to get admin's name off of the form and replaced with desired text?

legacy Troubleshooting

Issue Steps to reproduce Start a clean bundle of Liferay DXP 7.1 installed with dxp-10 Go to Content -> Forms and add a new form. Add a text field to the form and then Publish it Edit the form and select the options in...

CVE-2021-27568 json-smart v2 through v2.4

legacy Troubleshooting

Issue Steps to Reproduce: The json-smart.jar's can be found here:...

Price Range Filter not working on Sell Price

legacy Troubleshooting

Issue Follow the below steps to generate an issue 1) Take Liferay DXP 7.3 GA1. 2) Login with a valid credential 3) Create new minium site template 4) Go to products for e.g ABS Sensor -> Click on SKUS -> Give Base...

Price Change for Duplicate Product

legacy Troubleshooting

Issue Steps to Reproduce: 1. Create a Minium site. 2. Go to Products. 3. Open any product. 4. Create a duplicate of that product. 5. Open the SKU of the original product. 6. Change the Base Price. 7. Now open the SKU...

Product workflow triggers before clicking on Submit for Publication

legacy Troubleshooting

Issue Steps to Reproduce: 1. Assign workflow to Product. Open Menu > Workflow > Process Builder Now go to Process Builder > Configurations. For Commerce Product, choose Single Approver Workflow(Refer to the...

Justify option is only available for Images and not available for Text and Video in Product Description

legacy Troubleshooting

Issue Steps to Reproduce: Click on any existing product or add a new product Add small image Select image, you will find justify image options Add text Select text, you will not get Justify option in Basic Text Styles ...

Search is not working on Channels under Products -> Visibility

legacy Troubleshooting

Issue Steps to reproduce: Select any Product and go to Visibility. Add multiple channels to the product. Search any channel (which are already mapped) Environment Liferay DXP 7.3 Commerce 3.0 Resolution The observed...

After upgrading from 6.2 to 7.3, the Control Panel Data Migration tab is unavailable

legacy Troubleshooting

Issue After upgrading from 6.2 to 7.3, when accessing the Control Panel Data Migration tab, the page is unavailable, and an Oracle specific error like the following is thrown: ERROR...

Product Detail Portlet breaks and a nullpointerexception is printed in the logs

legacy Troubleshooting

Issue When the product options are not complete the Product Detail Portlet breaks and a nullpointerexception is printed in the logs. Steps to reproduce: Create a product with a REQUIRED option with two variants: 1...

Typo error in french language.properties

legacy Troubleshooting

Issue There is below typo error in french language.properties in Liferay DXP 7.1 FP16: Actual: drop-file-here-to-upload=Déopser le fichier ici pour le téléverser Expected: drop-file-here-to-upload=Déposer le...

Choice of canonical URL language between the default language or a specific language in Liferay DXP 7.0 and 7.1

legacy Troubleshooting

Issue Given a page with a friendly URL for en-US like "/page" and another friendly URL for es-ES "/pagina", visiting "http://localhost:8080/page" or "http://localhost:8080/pagina" will always display...

User Export to CSV is limited to 10,000 entries

legacy Troubleshooting

Issue I’m unable to export the complete list of user ids from Liferay. When attempting to export users to a CSV file, only up to the first 10,000 users are exported.  Environment DXP 7.3 Service Pack 1 Resolution...

"Unexpected end of file from server" console error after configuring Remote Staging

legacy Troubleshooting

Issue While trying to enable remote staging by using two separate Liferay instances and everything is configured, we receive the following error in the console logs: DEBUG...

Not able to define document viewing permissions for a child site

legacy Troubleshooting

Issue Document viewing permissions for a child site is not getting save properly and the below error is thrown in Liferay logs on saving the permission: 2021-06-02 18:40:15.129 ERROR...

Commerce Modules are not loading

legacy Troubleshooting

Issue All modules which have any dependency on Commerce related classes are not loading properly. Steps to reproduce 1. Deploy the module which have dependency on commerce classes. 2. The module will work fine...

Special characters in the options keys causing the QueryPhaseExecutionException issue

legacy Troubleshooting

Issue Steps to reproduce 1. Start Liferay with Commerce installed. 2. Create an option with name "Test option" with SKU contributor and with a Key that contains special characters e.g. "T/e/s/t O/p/t/i/o/n" 3....

SVG images are not visible in Web Content draft

legacy Troubleshooting

Issue SVG images are not visible on the patch level (Fix Pack 20) and they used to be visible on the previous one (Fix Pack 11) Reproduction Steps Setup Liferay DXP 7.1 with Fix Pack 20 Create a Basic document...

The Live site displays web content that has been changed on the Staging site

legacy Troubleshooting

Issue The modifications are visible in the live environment instead of just the staging environment after publishing the web content with changes. Reproduction Steps: Enable local live staging Create a Web Content...

could not resolve all artifacts for configuration 'classpath'

legacy Troubleshooting

Issue The error "could not resolve all artifacts for configuration 'classpath'" occurs during the time of Liferay workspace creation using LDS and not able to process further. Environment Liferay DXP 7.2, DXP 7.3 LDS...

Scroll bar is not working for Catalog Selection while creating product

legacy Troubleshooting

Issue Please find below steps to reproduce the issue: 1. Create Simple Product 2. Add Product Name 3. Highlight the Catalog box. A list of catalogs will be displayed. Expected: The vertical scroll bar should be working...

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