Site Search - Liferay Learn

Issue I created Web Content in the default English language and added a Date field to it. When I try to translate this Date field into another language, the translation is not generated correctly. Environment Liferay DXP 7.4 Resolution To ensure accurate translations, when adding another...

Search engine shows a different hostname in the title than the one that is in use when using Virtual Instances

legacy Troubleshooting

Issue In the event that the Liferay DXP site is in a virtual instance, and is indexed by a Search Engine, the hostname appears to be incorrectly set in the resulting title Environment Liferay DXP 7.4 using virtual instances Resolution You can see the Search Engine preview from Site Menu...

Unable to save Site Virtual Host - ERROR Duplicate entry for key 'IX_76A64FBE'.

legacy Troubleshooting

Issue When attempting to add a new Virtual Host in the Site Configurations, it is not possible to save the changes, and an error message appears in the portal's UI: "Error: Your request failed to complete." In the logs, the following error is reported: [dxp] ERROR...

ADA Accessibility - the "Remove" button is missing an accessible label

legacy Troubleshooting

Issue Expected Result: I expect the "Remove" button to have an accessible label, such as "Remove [user name]" Actual Result: "Remove" button is announced simply as "Unlabeled zero button" Steps to Reproduce: Tools: JAWS Screen Reader 1. Open the main page of a Liferay environment 2....

Reviewer is unable to open the file after downloading from workflow task

legacy Troubleshooting

Issue In the workflow task when the reviewer downloads the file, the users are unable to open it because in the properties it shows a '0' byte. Steps to reproduce: Navigate to Control Panel > Users and Organizations, and create a new user. Now, navigate to Process Builder, and select...

"Invalid character found in the request target" logs and causing a bad request state

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Trying to access an URL that contains special characters the page fails to load showing a HTTP Status 400 - Bad Request Tomcat page....

Clear Analytics Cloud configurations

legacy Troubleshooting

Issue I would like to clone my environment, but an Analytics Cloud token can only be used by one DXP instance at a time. How do I remove the token from my cloned environment to keep it from disconnecting my original environment from Analytics? Environment DXP 7.2 Resolution This...

Comments on Documents & Media taking a long time to be made

legacy Troubleshooting

Issue Sites with a very large number of pages and - consequently - a large volume of documents are taking a long time to confirm a comment in my Portal files Making a comment on my documents is taking a very long time to be processed and displayed. Environment DXP 7.2 DXP 7.3 DXP 7.4...

How to reduce difficulty on captcha for Liferay DXP 7.2

legacy Troubleshooting

Issue The captcha generated in the login is unreadable, even for humans. Environment Liferay DXP 7.2 Resolution Go to System Settings > Security Tools. Find and delete the following properties: nl.captcha.gimpy.FishEyeGimpyRenderer nl.captcha.gimpy.ShearGimpyRenderer , content:...

ADA Accessibility - Screen Reader is announcing "Go To" at the end of Heading Level announcement

legacy Troubleshooting

Issue Expected Result: I expect the Screen Reader to only announce relevant information to avoid confusion Actual Result: The SR is announcing the Heading Level 1 link on the Home page as as: "[Heading Name] heading level 1 Link visited Go to" The SR is announcing the additional phrase...

Relay state exceeds 80 bytes

legacy Troubleshooting

Issue After configuring SAML, I see Relay state exceeds 80 bytes WARN messages in the logs. How can I prevent the transmission of relay states larger than 80 bytes? Environment DXP 7.X Resolution This issue was resolved by LPS-76246. Please open a support ticket to request a hotfix...

Email Notification integrated with Liferay Objects got stuck in the queue

legacy Troubleshooting

Issue We are trying to integrate an email notification when an entry is made in a certain object. For this we have followed all the steps provided in the following URL we found in the Liferay Dev Forum : - https://liferay.dev/blogs/-/blogs/notifications-with-liferay-objects However, the...

"Unable to get recent groups" error is thrown in the logs for Guest users with specific permission

legacy Troubleshooting

Issue Liferay DXP 7.4 U92 starts up with the following error: ERROR [http-nio-8080-exec-2][RecentGroupManager:94] Unable to get recent groups java.lang.NullPointerException: null at com.liferay.portal.security.permission.BasePermissionChecker.init(BasePermissionChecker.java:104)...

Use manual propagation of fragments in production environments

legacy Troubleshooting

Issue Changes to fragments are not reflected on pages where they are used Environment Liferay DXP 7.4 Resolution You can use manual propagation to be on the safe side:...

ADA Accessibility - When editing the home page the Main Menu items are not accessible using mouse

legacy Troubleshooting

Issue Expected Result: The interactive options when editing a page should be accessible using the keyboard Tab key as well as via mouse Actual Result: When editing the home page the main menu options are not accessible using the mouse, instead they are only accessible using the...

Errors starting with Elasticsearch 8

legacy Troubleshooting

Issue After upgrade to version 7.4 U91 and also having elasticsearch configured with version 8.7.0, we notice a consistent error every time the servers starts: [IndexConfigurationDynamicUpdatesExecutorImpl:52] Unable to put mapping {_ "properties": {_ "timestamp": {_ ...

RuntimeException is Thrown in the Log

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The following error is thrown in the log after my latest deployment: java.lang.RuntimeException: Current portal schema version 26.4.0...

CVE-2023-33950

legacy Troubleshooting

Issue We would like to determine whether Liferay is vulnerable to CVE-2023-33950 The CVE claims that Pattern Redirects in Liferay Portal 7.4.3.48 through 7.4.3.76, and Liferay DXP 7.4 update 48 through 76 allow regular expressions that are vulnerable to ReDoS attacks to be used as...

Accesibility icon not being shown in a custom admin theme

legacy Troubleshooting

Issue We've created a custom admin-theme but when we go to Instance Settings or System settings, it doesn't show some icons, p.e: accesibility icon. Environment Liferay DXP 7.4 Resolution Having the correct icons available in your theme is dependent on having the correct versions of...

How to check multibyte MySQL table data with Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation...

Can't save web content article because the Submit for Publication button is disabled

Troubleshooting

Issue I'm unable to edit web content and submit it for publication. The Submit button for Publication button is greyed out and the existing web content is in "Pending" status. Reproduction Steps: Set a workflow for web content articles (e.g., the default Single Approver workflow) Go to...

Workflow issue after changing 'ROOT' context to 'myportal'

legacy Troubleshooting

Issue Shows a blank page after changing the details of the 'task' node in the assignment type to the user then clicks on 'save' and then clicks on the 'task' node. Steps to reproduce: Update the ROOT folder name (under {LIFERAY_HOME}/tomcat_home/webapps/ROOT) to ‘myportal'. Update the...

404 VIEW Permission Error occurs for Account Members API despite "View Users" Permission on the Account

legacy Troubleshooting

Issue A 404 error code with status “NOT_FOUND” response is generated after making an API call to the "getAccountUserAccountsByExternalReferenceCodePage" endpoint. This occurs even if the caller has the “View Users” permission on the account. Environment DXP 7.4 Resolution Request a...

Guest unable to add entries to object longtext field

legacy Troubleshooting

Issue Guest is uanble to add entries to a form containers. Steps to reproduce: Create an object with a custom field(say TestField) of type Long Text. Edit the custom field and add a limit of 500 and save this object Go to Details, Change the scope to site-scoped and add the Panel...

Portlet's title is shown instead of the web content's title

legacy Troubleshooting

Issue The web content's title is not displaying. Steps to reproduce: Start server Create global web content Put a WCD on a page, select global scope, and display the web content in it Observed behavior: Portlet's title (WEB CONTENT DISPLAY (GLOBAL)) is shown instead of the web content's...

The user can see the Required checkbox

legacy Troubleshooting

Issue The required field from the data provider screen should be hidden Steps to Reproduce: Navigate to Content & Data -> Forms and click on the 'Data Providers' tab Click on + to create a new data provider Configure the data provider with a Name, a URL, and a timeout Configure the data...

Site navigation menu can't be edited

legacy Troubleshooting

Issue We noticed that our site navigation menu is not editable anymore and it throws an error message and an exception in the logs when we open it: <Menu> is temporarily unavailable. java.lang.NullPointerException: null at...

There will be more than one default Transition in Kaleo workflow

legacy Troubleshooting

Issue The user cannot set the first created Transition of a task to "default=false" and there will be more than one default Transition. Environment Liferay DXP 7.4 Resolution This behavior is a known bug of DXP 7.4 and has been addressed by LPS-184348 Additional Information Please...

Language Modules Configuration Display template not working properly

legacy Troubleshooting

Issue Language Selector shows same template, if user selects a different display template. Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Create a widget page. 3. Now, drop the 'language selector' widget on the page. 4. Click on the actions button and change the display template to...

cart total rule in discount portlet

legacy Troubleshooting

Issue While publishing the Discount it's not showing as the cart total minimum account is required to fill. Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Discounts > Pricing > Commerce. 3. Click on the "+" blue icon and create the discount. (Apply to and Type could be...

Unable to view the updated content with 'View in Context' redirection link

legacy Troubleshooting

Issue Users are unable to view the updated content on the page when clicking on 'View on Context'. Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Assign the 'Single Approver Workflow' to the web content. 3. Navigate to Content & Data > Web Content > Structure. 4. Create a structure...

"The requested resource could not be found" errors

legacy Troubleshooting

Issue The requested resource could not be found errors can be observed with my profile and my dashboard or let's say users cannot access their own personal pages. Steps to reproduce: 1) Set up a clean instance of DXP 7.4 on JBoss EAP 7.4 2) login with admin (test user) 3) Navigate to the...

Losing CSS Client Extensions when navigating to different page settings tabs and saving

legacy Troubleshooting

Issue CSS Client Extensions are being lost when navigating to a different tab in page settings and saving changes. This can be reproduced with the following steps Steps to reproduce Start a clean bundle of Liferay DXP 7.4 U82 Enable private pages Open the Global Menu (Global Menu), go to...

Unable to add Relationships between the Account / Portal Address Object and Custom Object

legacy Troubleshooting

Issue When trying to create a relationship between the Account or Portal Address system object and a custom object, it fails. Depending on the (wrong) setup, the user might receive the following error message in the console:...

No data is sent to Analytics Cloud after connecting to DXP

legacy Troubleshooting

Issue We have connected our DXP instance to Analytics Cloud No data appears in AC, even after a few hours' wait Environment Liferay DXP 7.0+ Analytics Cloud Resolution Please access the DXP site from different browsers. If tracking is blocked by default in a browser, it could cause...

Performing a search from System or Instance Settings throws an error exception

legacy Troubleshooting

Issue When using the search bar in Control Panel for System Settings, Instance Settings, etc, an error exception is thrown and the UI presents the following message: “Portlet is temporarily unavailable" ”. Environment DXP 7.3 Resolution The issue was addressed by LPS-188930 and was added...

Jenkins build fails with "Default Jenkinsfile not found"

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We updated our CI service's version after deploying this change to our Infra environment, the Jenkins build fails and we also lose...

Automatic log rotation doesn't work

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have updated our web service to liferaycloud/nginx:1.21.6-5.3.0 or higher and the Automatic log rotation doesn't seem to be...

Jenkins build fails with "LCP.json with id "undefined" is not valid against the schema" error

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Our new build is failing in Jenkins with the following error: Failed to deploy the services in...

'View in Context' link is not showing update content with display page template

legacy Troubleshooting

Issue Users are unable to view the updated content on the page with the display page template when clicking on the 'View in Context' link on the Review page. Steps to reproduce: 1. Create a Page and deploy asset publisher on it. 2. In the Asset publisher widget, select the ASSET...

'web-content-name' is temporarily unavailable when trying to preview the content

legacy Troubleshooting

Issue 'content is temporarily unavailable' when trying to preview pending content through the view icon on the Review Page. Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Assign the single approver workflow to web content. 3. Navigate to web content and create 'basic web content'. 4....

Unable to delete an Account entry

legacy Troubleshooting

Issue When navigating to Control Panel > Accounts, an existing Account entry cannot be deleted successfully. This issue can occur when the “Account” system object has a relationship with an inactive object. Environment DXP 7.4 Resolution Install update 90 or higher or open up a support...

The same page is displayed with different URLs in Analytics Cloud

legacy Troubleshooting

Issue If you check the Top Pages chart in Analytics Cloud, you will see that the same page can be displayed with different URLs. Environment Liferay DXP 7.0+ Analytics Cloud Resolution Page metrics in AC are grouped by title and canonical URL. Pages with the same title, but different...

Bug when switching to JDK 11.0.20 and Invalid CEN header

legacy Troubleshooting

Issue We have discovered a bug in one of the tools that we use to publish artifacts leaving us with artifacts in our Nexus repositories/Maven Central with this bug. When users switch to JDK 11.0.20, it actually checks for this and when it detects the error, it actually does not download...

When we enable captcha in forms, it doesn't show up

legacy Troubleshooting

Issue When we enable captcha in forms, it doesn't show up and below exception appears in the logs Caused by: java.lang.NullPointerException at java.desktop/sun.awt.FontConfiguration.getVersion(FontConfiguration.java:1262) at...

Error concerning LDAPUserImporterImpl when importing data from LDAP onto Liferay

legacy Troubleshooting

Issue We encountered the following error when attempting to import user data from LDAP onto Liferay: ERROR [liferay/scheduled_user_ldap_import-1][LDAPUserImporterImpl:817] Unable to import user CN=firstName lastName,OU=STU,OU=UserAccounts,OU=Tier2,OU=COMPANY:...

How to delete old audit events 'audit_auditevent' table in 7.2+.

legacy Troubleshooting

Issue I want to clean up the AUDIT_AUDITEVENT table in a 7.2+ instance, because the old data is taking up too much space. However, the API made after 7.2, and the previous methods of clearing the 'audit_auditevent' table no longer work. Environment DXP 7.2, DXP 7.3, DXP 7.4 Resolution...

Restrict drag and drop for multiple images in blogs

legacy Troubleshooting

Issue Why is there no error or warning while selecting multiple images to upload via drag-and-drop functionality? If it is not uploading multiple images, then it should not select multiple images in the first place, like what we have with the Select field in blogs. Steps to reproduce: 1)...

Values added at source in web content are not working properly

legacy Troubleshooting

Issue When the string '-' or any special character is written in the source code of web content, it should display the hyphen character or expected character on the display page Current Behavior: The page is not displaying the hyphen character or any special characters as expected....

Discounts is temporarily unavailable errors in the case with any amount that does contain a comma

legacy Troubleshooting

Issue The error arises when we use an amount split by a comma, such as 1000,00.00 Steps to reproduce: Create Discount Navigate to Rules Add Cart Total Rule Click that rule and go to the Edit page Add 1000,00.00 value and save Saves successfully. Again, click on the rule and go to Edit...

Deployment to Liferay SaaS ext environment is stuck when deploying with Command-Line Tool (lcp)

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue There have been reports about the Command-Line Tool (i.e.,lcp) being stuck while attempting to deploy a Client Extension to the...

Questions App - Questions are not in correct Highest Vote order

legacy Troubleshooting

Issue Questions are not in the correct Highest Vote order As a user of the questions app, users want to see the answers to the questions ordered according to the ranking of the questions answers. Environment Liferay DXP 7.4 Resolution Firstly, please verify the steps that have been...

Orders list page contains Add/Edit option for the users having only view permission

legacy Troubleshooting

Issue If the user creates a custom regular role with some permissions, such as view permissions for the order list, the user will also be able to access the edit or add options. They can also edit the option in the payment section of this order. Steps to reproduce: 1. Create a Minium...

It is not possible to add a Tag when creating a Web Content

legacy Troubleshooting

Issue When a user creates a Basic Web Content and tries to type in a Tag, the Tags option disappears and the following error is shown in the logs: No JSON web service action with path /assettag/search and method null for null Environment Liferay DXP 7.4 Resolution This behavior usually...

LCS is reporting Unable to validate the environment token file

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue In a Liferay PaaS environment, the Liferay service is printing the following error: ERROR [LCS Worker...

How to Show Module version in Application Manager UI

legacy Troubleshooting

Issue Application Manager does not properly show the custom module version in the Control Panel. Environment DXP 7.4 Resolution Set the following line in liferay-plugin-package.properties (replace 999 with the appropriate version) Bundle-Version=999 With the example above applied, the...

Blogs show the author instead of the last modifier

legacy Troubleshooting

Issue After modifying blog content, the portal shows the author next to the last modified date. Environment Liferay DXP 7.0 Resolution The observed behavior is a known issue which is addressed via: LPS-192045 - Blogs, show last Modifier instead of author. Please create a Support ticket...

Error, you don't have necessary permissions when creating a form entry mapped to a company scoped object as Guest

legacy Troubleshooting

Issue We have a custom object definition "myobject" that it's mapped to a form. When submitting a form entry with a guest user. It shows an error telling that the user doesn't have permissions. Environment Liferay DXP 7.4 Resolution Go to the object definition "myobject" and check the...

Unable to build theme: "Error: Expected number, variable, function, or calculation. log('Invalid unit `#{$unit}`.');"

legacy Troubleshooting

Issue When building a theme there are 'Expected number, variable, function, or calculation $_: log('Invalid unit `#{$unit}`.');' errors: Message: build/_css/clay/functions/_type-conversion-functions.scss Error: Expected number, variable, function, or calculation. ╷ 40 │ $_: log('Invalid...

Configured favicon is not appearing in PDF viewer

legacy Troubleshooting

Issue Despite setting a specific favicon in the Page settings, when a PDF document is uploaded via Documents and Multimedia and subsequently utilized within a Web Content article, the PDF viewer displays the default classic theme favicon (Liferay logo) rather than the favicon that was...

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