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Reply button is not responsive when use Asset Publisher with Comments

Issue When try to use a Asset Publisher using Rich Summary and Comments, the Reply button is not responsive Environment Liferay DXP 7.4 (equal to or above Update 88) Resolution Please request a Hotfix with...

Error message not displayed on UI after exceeding the Upload Servlet Request limit

legacy Troubleshooting

Issue When the web content size limit exceeds, there is no error displayed on the UI that the upload size is too large. Steps to reproduce: 1. Start Liferay DXP 7.4 U83. 2. Navigate to Control Panel > System...

When exporting a portlet, it takes much longer than expected

legacy Troubleshooting

Issue When performing an export operation, it takes too long. When it finishes, the resulting LAR size is much heavier than expected too. It applies to Staging as well. Environment Liferay DXP 7.3+ Resolution This may...

Edit image from document & media accepting all file extentions regardless of configuration

legacy Troubleshooting

Issue The invalid extension document is uploaded with the valid extension name. Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Control Panel > System Settings > Documents and Media > Service. 3....

"A.LiferayItemSelectorDialog is not a constructor" error when trying to add a price list

legacy Troubleshooting

Issue It's not possible to create a new pricing entry from the SKU side panel. There are no errors in the logs. Clicking on the plus button throws this error in the browser's console: Uncaught TypeError:...

"Driver org.mariadb.jdbc.Driver claims to not accept jdbcUrl" error when trying to deploy 7.4 U98 + or 7.3 U34+

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay service deployment fails when setting DXP 7.4 U98....

Remove prepopulated email domain from login portlet

legacy Troubleshooting

Issue When the user tries to login, the email field is prepopulated with the company's domain name. This occurs when the login is unpopulated and user authentication is based on email addresses....

ColumnHeader repeated in xls/CSV file after exporting the report from Liferay Report app

legacy Troubleshooting

Issue ColumnHeader repeated in xls/CSV file after exporting the report from Liferay Reports app. For example: Environment Liferay DXP 7.4 + Liferay Reports App Resolution This is defined in the Jasper report definition...

Search suggestions not coming for guest user in the search bar

legacy Troubleshooting

Issue Search suggestions related to the commerce products not showing to the guest user but is working for logged-in user (using blank site template). Environment DXP 7.4 Resolution This behavior is fixed...

Page does not appear in the sitemap widget

legacy Troubleshooting

Issue Some of the pages created in site builder are not visible on the sitemap widget. Sitemap widget is dropped on a content page. Environment Liferay DXP 7.4 Resolution Navigate to Site Menu > Site...

Published web content has document URLs changed

legacy Troubleshooting

Issue We added page numbers to many of our document links. When this content is displayed you can click on the document links with page numbers and it will open the document to that page. When Published to Live,...

The language settings in the site settings are reflected in the language selector on the Terms of Use screen.

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....

Editing a field in a fieldgroup is not working as expected

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When you make a change in a fieldgroup that is being...

Vulnerability in CKeditor 4.18.0

legacy Troubleshooting

Issue In Liferay, a vulnerable version of CKEditor 4.18.0 is being used. The vulnerability CVE-2023-28439 is present in the CKEditor versions less than 4.21.0. Environment Liferay DXP 7.0+ Resolution The observed...

Unable to add Calendar event when setting "Display Scheduler Only"

legacy Troubleshooting

Issue Add a Calendar widget on the page Enter the Configurations for the widget Switch to Display Settings tab and select Display Scheduler Only option Unselect the 2 other options and Save Click Add Event button in...

Nested Azure AD Groups are not assigned to Liferay groups

legacy Troubleshooting

Issue You want to assign Liferay user groups via dynamic Azure AD groups when logging in with SAML. For this, certain rules of Azure AD groups are in place based on your needs. There might be an issue where nested...

Troubleshooting Performance Issues in Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Performance issues can manifest in various different symptoms,...

Broken master page template after importing LAR file between environments

legacy Troubleshooting

Issue When importing a .lar file between environments, when accessing the Master Page, a 404 error is displayed and the page is not displayed Environment DXP 7.4 Resolution This behavior is an error identified in the...

Inconsistency of the user's LoginDate in the exported CSV file

legacy Troubleshooting

Issue Getting inconsistent user login date format in CSV file after exporting the users. Steps to reproduce: Add the last login date to the portal-ext.properties file, and reference the article for the same:...

HTTP/2 Rapid reset attack mitigation in Liferay PaaS (CVE-2023-44487)

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue If you are using HTTP/2, nginx and below tomcat...

NullPointerException/PortletDataException reported when importing lar file

legacy Troubleshooting

Issue NullPointerException/PortletDataException was reported when importing lar file. The issue can only be reproduced in certain environments with older JDK versions. 15:45:15,910 ERROR [BackgroundTaskMessageListener:182]...

Commerce: checkout address drop-down not showing all addresses

legacy Troubleshooting

Learn more: Search Result Limit with Elasticsearch: Mitigating "Result window is too large." errors with index.max_result_window Issue When user checks out, in the shipping address drop-down some addresses cannot be found...

Form Cannot Save Due to Size

legacy Troubleshooting

Issue When trying to save a large form, the following error is pushed out, "The Page was not displayed because the entity was too large." This is common for environments that are using a V1 Web Application Firewall...

The code view is visible at the bottom of the content section

legacy Troubleshooting

Issue In the web content, when selecting the 'Code View [</>]' of the content section, the code view won't display, but, if users scroll to the bottom, the code view is visible. Steps to reproduce: 1. Start Liferay...

Lots of "JSONArray text must start with" DEBUG messages in logs, thrown by DDMFormFieldOptionsFactoryImpl

legacy Troubleshooting

Issue "JSONArray text must start with" DEBUG message are written to the logs when some Liferay Forms operations are carried out. 2023-09-14 11:34:05.180 DEBUG [http-nio-8080-exec-40][DDMFormFieldOptionsFactoryImpl:214]...

Insecure Cross Document Messaging

legacy Troubleshooting

Issue Cross Document Messaging (also known as Web Messaging) introduced the postMessage() method, with which plaintext messages can be sent cross-origin. It consists of two parameters: “message”, and...

Issue accessing friendly URL containing special characters in upper case

legacy Troubleshooting

Issue After updating the portal from DXP 7.3 U15 to DXP 7.3 U27, we cannot access friendly URLs containing special characters in upper case. We see the following error: The requested resource could not be found...

Actions menu duplicated in Documents and Media portlet after migration from 7.0 to 7.4

legacy Troubleshooting

Issue After an upgrade from 7.0 to 7.4 actions menu (three vertical dots) in Documents and Media portlet is duplicated. Environment Liferay DXP 7.4 Resolution Before the upgrade, in 7.0 some entries in the...

ADA Accessibility - I expect the Tab key focus to be visible for all elements when editing the Home page

legacy Troubleshooting

Issue Expected Result: The keyboard Tab key focus should be clearly visible for all the interactive elements on the page. Actual Result: The keyboard Tab key focus is not visible for all the elements in the main...

ADA Accessibility - I expect Screen Reader focus not to navigate to blank spaces when using the Tab key

legacy Troubleshooting

Issue Expected Result: When using the Tab key to navigate, Screen Reader focus only goes to areas which have visible text or content, not visibly blank spaces. Actual Result: Screen Reader Focus is landing on...

java.lang.StackOverflowError while deploying Liferay service caused by getSuperLocale

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue This error could occur in Liferay PaaS environments,...

ADA Accessibility - I expect the Home page to be keyboard accessible when zoomed to 400%

legacy Troubleshooting

Issue Expected Result: I expect the Home page to be accessible via keyboard when the page is zoomed in to 400%, and for the left navigation panel to collapse when zoom is applied. Actual Result: The left...

BasePanel class does not have setPortlet method

legacy Troubleshooting

Issue Post Upgrading Liferay DXP 7.2 to DXP 7.4, the user tries to upgrade their custom code which uses the BasePanel class. Below error is encountered while trying to deploy the code The method setPortlet(Portlet)...

Data Provider fails to provide data for a text field

legacy Troubleshooting

Issue I am trying to fill a text field using the DDMRestDataProvider and the Autofill Rule. I was inspired by the following article:...

ADA Accessibility - I expect the "Search" button to have an accessible and appropriate label

legacy Troubleshooting

Issue Expected Result: I expect the Search buttons to have the correct label and for the Screen Reader to announce it with the following announcement: "Search Button" Actual Result: the Screen Reader is...

UpgradeException while restoring a lower version of Liferay in Liferay PaaS environment

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue User gets UpgradeException while trying to restore a lower...

How to use validation for a fragment's text field?

legacy Troubleshooting

Issue You want to create validation for a fragment's text field When trying to validate a fragment's text field using Freemarker, it is not executed in the published editable field The validation only works on the...

Freemarker is not executed in an editable field

legacy Troubleshooting

Issue When Freemarker code is added to an editable field fragment's HTML section, the Freemarker code is not (always) executed on the published fragment. Environment Liferay DXP 7.4 Resolution It is not possible to...

Files are Azure Blob are being repeatedly fetched

legacy Troubleshooting

Issue If a customer has a large enough document library and enough pages in the blob storage, there is a chance that when the file/document is fetched, too many pages will be fetched causing the file to never be...

Page Fragments is temporarily unavailable UI error

legacy Troubleshooting

Issue Some issues with the page fragment option inside the system setting. Steps to reproduce: 1) Start the DXP server 2) Log in as an Admin user 3) Navigate to Control Panel> System Settings> Content and Data>...

CSP headers are not working on DXP-7.4

legacy Troubleshooting

Issue Trying to attempt to work with the CSP feature, which is present in update 90 under feature flags, but users are still experiencing issues where they are unable to edit the page and it is continuously...

Unable to publish page due to NPE - Unable to process portlet com_liferay_layout_content_page_editor_web_internal_portlet_ContentPageEditorPortlet

legacy Troubleshooting

Issue When attempting to publish a page with an Asset Publisher configured to display entries from a Document Folder, an error message is displayed in the UI: "This page is not available. If this problem...

Pagination does not show up using custom Search Results widget display template

legacy Troubleshooting

Issue Pagination is missing after upgrading to DXP 7.4-u75 using custom Search Results widget display template Environment Liferay DXP 7.4 Resolution This is a known bug and has been addressed in u82 using...

High CPU utilisation while using script to login users continuously

legacy Troubleshooting

Issue Facing high CPU utilization while logging-in high number of users per minute continuously (24x7) using username-password authentication, mostly while fetching data using some scripts. Environment Liferay DXP...

Unescaped characters in the title of Documents when viewing in card view

legacy Troubleshooting

Issue Titles of documents in the Documents and Media portlet that contain an apostrophe or other similar punctuation appear with their unescaped characters when viewed in Card View The titles appear correctly when...

User Group users not syncing to Analytics Cloud when connected to a Liferay SaaS environment initially

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After setting up Analytics Cloud with a Liferay SaaS...

Liferay won’t delete all notifications, only the first page

legacy Troubleshooting

Issue With the workflow notification selection, it does not reflect for every pagination but only for the current page number, even if users select it for all. Steps to reproduce: Enable single approver workflow on...

Pagination start parameter name showing error when using special characters

legacy Troubleshooting

Issue 'Invalid character found' error throw when using special characters in the Pagination start parameter name. Steps to reproduce: 1. Navigate to the Search Result widget > Configurations. 2. Change the...

User notification selection issue with more than 100 notifications

legacy Troubleshooting

Issue Steps to reproduce: Enable single approver workflow on web content, blogs, or any asset Create some web content or blogs to get notifications make it more than 100 notifications Navigate to notifications Tick...

Jenkins builds are failing due to an exit value of 137

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After adding the 'hostAliases' in the environment, the...

SSL certificate cannot be parsed

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Deployment is not getting triggered due to the following...

Single Approver Workflow Recipient Type Changes Don't Save

legacy Troubleshooting

Issue We are currently running Liferay 7.4 U70 and discovered that when we make a copy of the Single Approver Workflow and try to update the "Review" node so that one of the notifications has a different Recipient Type...

Is There A Way To Verify ClamAV Integration With Liferay?

legacy Troubleshooting

Issue We followed the instructions below to enable document virus scanning, but we do not see any way to confirm the ClamAV integration was successful or that file scans are occurring when new files are uploaded to...

Running gw initBundle fails at the verifyBundle task

legacy Troubleshooting

Issue Running gw initBundle fails at the verifyBundle task stating an invalid checksum, even though liferay.workspace.bundle.checksum.md5 is not in use in gradle.properties. Despite setting that value explicitly...

ADA Accessibility - I expect the Search, Info Icon, and Menu buttons to have the correct labels

legacy Troubleshooting

Issue Expected Result: I expect the Search, Info Icon, and Menu buttons to have the correct labels, and for the Screen Reader to announce each with the following announcement: "Search Button" "Info Button" "Menu...

Warning about unavailable LPS

legacy Troubleshooting

Issue I received a long list of missing LPS/LPE after deploying a new hotfix. Environment Liferay DXP 7.2 Resolution This is only a fix pack documentation error, that can be ignored. The portal-impl.jar...

AntiSamy sanitizer cleans some of the HTML tags and styles, how can we solve that?

legacy Troubleshooting

Issue We turned on AntiSamy but it removes certain HTML code and CSS styles from our Web Content articles. Environment DXP 7.0+ Resolution Usage of HTML and CSS in Web Content article HTML fields Web content articles...

Limiting the number of pages in the pagination to be shown on the search results or require deep pagination

legacy Troubleshooting

Learn more: Search Result Limit with Elasticsearch: Mitigating "Result window is too large." errors with index.max_result_window Issue Is there any way to limit the total count of the number of records or pages in...

'New' Status for Remote Publishing Jobs

legacy Troubleshooting

Issue Over the weekend we had a number of remote publishing jobs assigned a 'New' status. These were scheduled jobs that never ran. We were also unable to relaunch these jobs until we performed a restart. We are only...

Webp images do not display in control panel editor

legacy Troubleshooting

Issue We are unable to work with webp images in our authoring environment Environment DXP 7.4 Resolution Setup and enable ImageMagick in Liferay: Liferay Learn - Enabling ImageMagick and Ghostscript Navigate to...