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Approver does not have access to preview of Content Page

Issue Created a custom role to approve Content Pages Added View and Update permissions for Pages When the user with the role opens the Workflow Task and clicks the preview button, the following error appears: ...

SAML Sessions remain Active despite Logout in Liferay

legacy Troubleshooting

Issue We have integrated SAML with our Liferay configuration. We have noticed that after a User logs out, their session remains active in Liferay. Environment Liferay DXP 7.3 Resolution This issue may occur if the...

I cannot select a Folder when adding a Basic Document via Asset Publisher

legacy Troubleshooting

Issue I have an Asset Publisher Widget configured as Manual Asset Selection. When adding a Basic Document, the portal does not allow me to change the default Folder. Environment Liferay DXP 7.4 Resolution The...

Unable to add images to an out of the box paragraph fragment

legacy Troubleshooting

Issue We are facing editing issues on the out of the box paragraph fragments when trying to add images to it. The add button is only available in the editor when the paragraph is placed in a grid. If the paragraph is...

Private Pages for New Users are being created only after New User logs in

legacy

Issue When creating Private pages for new users, the private pages are being created only once the new user has logged in or is impersonated Environment Liferay DXP 7.X Resolution The behavior listed above is...

How can administrator users pre-configure a category filters in a search page?

legacy How To

Issue In a search page, an administrator user can narrow search results using the Type Facet by pre-selecting specific object types in the widget configuration. We need to do a similar filtering selecting specific...

jQuery error in the logs when using Quarterly Release 2023.Q4

legacy Troubleshooting

Issue When jQuery is enabled we are facing the following error in the logs: ERROR [http-nio-8080-exec-8][ComboServlet:389] Skip /o/frontend-js-jquery-web/jquery/bootstrap.bundle.min.js because its content type is not...

The field should save the previous selection

legacy Troubleshooting

Issue Comma in Values of Select from List in Structures Steps: Create a structure with a Select from List. Export it to JSON. Change the value of Select from List to comma-separated words in the JSON file. Import...

Unable to select organization in segment property

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Add an organization. 3. Add a segment. 4. Add an organization property. 5. Select the organization. Expected result: User should be able to select the...

Text field limited to 120 characters in forms

legacy Troubleshooting

Issue If users enter more than 120 characters, the form is published successfully, however, when implemented in a form widget, they will notice that the text in both has been reduced to accommodate the...

FTL Error in Category Facet with Vocabulary Layout Display Template

legacy Troubleshooting

Issue Category facet error when selecting certain categories under vocabulary layout display template. Steps to reproduce: Create a search page using the search template under global templates. Uncheck the inherit...

Which database table stores the custom workflow value?

legacy

Issue Where does the custom workflow values present in the database table? Environment Liferay DXP 7.4 Resolution The data of custom workflow under process builder information inside your database should be...

Expiring license causing 'Uncaught TypeError: Liferay.Alert is not a constructor'

legacy Troubleshooting

Issue Within 30 days of license expiry an alert message should pop up reminding the user about renewing the license. On 2023.Q4.0 it causes Uncaught TypeError: Liferay.Alert is not a constructor in the browser's...

Uploaded documents are available for all sites using different virtual hosts

legacy

Issue Create two sites Set a different virtual host for each site e.g. testsite.local, testsite2.local Upload a document into Documents and Media on your second site See that the uploaded file is available when...

How can I disable web content history?

legacy How To

Issue We would like to have only one version of our web contents so we want to to disable the web content history/versioning. Environment Liferay DXP 7.4 + Resolution Edit the Journal Article Maximum Version Count...

Font-weight is not being responsive on Heading Fragment

legacy How To

Issue Despite setting the font weight for the Heading Fragment, the fragment is unresponsive and doesn't respond to the applied setting. Environment DXP 7.4 Resolution This is determined to be the intended behavior....

Enabling Special Characters for Screen Names and Passwords

legacy Troubleshooting

Issue When trying to use special characters for setting screen names and passwords, not all special characters are accepted. Environment DXP 7.0+ Resolution There is a simple workaround available to enable...

HTML Parsing errors when reindexing journal articles (jericho)

legacy Troubleshooting

Issue In general, this error may occur after upgrading to Quarterly Releases. When reindexing or updating specific web contents, errors are displayed in logs similar to the following traces: ERROR...

Stack overflow and org.apache.catalina.core.ApplicationDispatcher.invoke Servlet.service() for servlet [Friendly URL Servlet - Public] threw exception

legacy Troubleshooting

Issue There is a stack overflow error together with the error org.apache.catalina.core.ApplicationDispatcher.invoke Servlet.service() for servlet [Friendly URL Servlet - Public] threw exception Environment Liferay...

Screen name must not be duplicate but is already used by user SAML Error

legacy Troubleshooting

Issue Some users can't log into Liferay via SAML when Liferay acts as Service Provider. There's an error in the logs about a duplicate screen name: 2023-11-30 18:04:53.521 ERROR...

Remote Publish is Failed After Upgrading JBoss EAP 7.0 to 7.4.13

legacy Troubleshooting

Issue The remote publish always failed after upgrading JBoss EAP 7.0 to 7.4.13. In the Staging server, the following error occur: ERROR [liferay/background_task-1][StagingServiceHttp:327]...

Liferay login session not working in iframe

legacy Troubleshooting

Issue In 7.4, iframe does not show signed in session of a separate 7.4 portal Environment 7.4 Resolution The iFrame is working as expected in that the portal is rendered within the frame and the cookies are...

Elasticsearch does not work with on a docker setup

legacy Troubleshooting

Issue ES not working with a docker/containerized setup giving below error: There are no ingest nodes in this cluster, unable to forward request to an ingest node Environment Liferay DXP 7.4 2023 Q3 Resolution...

Drag and Drop is not working correctly for image in CKEditor

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Control panel > Content & Data > Web Content > Create new Basic Web Content. 3. Add text to the content and also an image using the image...

Language options show wrong placeholder

legacy Troubleshooting

Issue Placeholder shows 'Select an Option' on the Language option Steps to Reproduce: Menu > Control Panel > Objects Create a custom object definition Go to the Fields tab Add a custom field Open the custom field...

Unable to assign organizations to users if SPA is disabled

legacy Troubleshooting

Issue Steps to reproduce: 1. Create portal-ext.properties with this property to disable SPA: javascript.single.page.application.enabled=false 2. Navigate Control Panel → Users & Organizations → Organizations →...

Forms portlet doesn't populate logged user's data

legacy

Issue It would be nice it there could be an option to autofill using the user logger data instead of the user data that was used to define the data provider. Environment Liferay DXP [all versions] Resolution This...

Save button has different dimension than delete button

legacy Troubleshooting

Issue Steps to reproduce: 1. Enable this feature flag: feature.flag.LPS-148856=true 2. Start Liferay DXP 7.4 3. Create two Custom Objects. 4. Navigate to the Model Builder view. 5. Create a relationship between...

While uploading file via drag and drop, file losing its extension

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a Sharepoint OAuth2 Connection by navigating to this path System Settings > Documents and Media > Sharepoint OAuth2. 3. Now, access Document & Media....

Duplicated web content fails to render on a display page

legacy Troubleshooting

Issue Copied Web Contents misses display page settings Steps to reproduce: 1. Create a display page for Basic Web Content 2. Create a Basic Web Content titled 'Test' and set the display page for the previously...

Dropdown always opens upward

legacy Troubleshooting

Issue Select input dropdown opens upward in the system settings Steps to reproduce: Navigate to a settings page with a select input (For example, Control Panel > System Settings > Search > Category Facet Field)...

Unable to see Multiple options for web content

legacy How To

Issue Trying to change the web content to multiple languages but users are unable to see multiple options for web content. Environment Liferay DXP 7.4 [all versions] Resolution There are the following steps to add...

How to disable the blue redirection box

legacy How To

Issue Navigate to the home page and change the URL http://localhost:8080/en/web/guest to http://localhost:8080/en-au/web/guest or http://localhost:8080/en-gb/web/guest and hit the URLs, the blue pop-up appears on the...

Jenkins build failed with exception of "no artifacts found that match the file pattern build"

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Jenkins builds are failing with the below errors for all...

File upload feature for guest users in Liferay Forms

legacy

Issue We have a requirement to create a Liferay form having a document upload feature for guest users. Currently, in Liferay 7.1 uploading documents is not available for guest users. Environment Liferay...

Error uploading files larger than 100MB in Liferay Cloud

legacy Troubleshooting

Issue Uploading files greater than 100 MB for enviroments on Liferay Cloud are failing This occurs even after the Maximum Upload Request Size has been increased to accommodate files larger than 100MB When attempting to...

Modules with escapeModel=true attribute in search-container not working

legacy Troubleshooting

Issue We have detected that the modules that implement the search-container with escapedModel="true" attribute in the search-container-row, are not working. We have also seen the following messages appear in...

Can't order web content structures alphabetically

legacy Troubleshooting

Issue Alphabetically sorting when selecting a structure during web content creation Steps to reproduce: 1. Create 7 structures 2. Start to create web content, select 'More' in the list Expected behavior: The user...

java.lang.IllegalStateException: Unknown background task executor com.liferay.portal.search.internal.background.task.ReindexPortalBackgroundTaskExecutor

legacy Troubleshooting

Issue When trying to perform a full portal reindex, we are obtaining below error in the logs: java.lang.IllegalStateException: Unknown background task executor...

Error managing documents and URLs using GCS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When using GCS as a storage solution in your On-Premisse or...

User is not redirected to the Web Content tab after creating and publishing a web content article

legacy Troubleshooting

Issue A user does not get redirected to the Web Content tab after creating and publishing an article. Besides that the back and cancel button do not work upon clicking on them. Environment DXP 7.4 +...

p_auth token missing from GET request

legacy

Issue After enabling CSRF Tokens, a p_auth token is appended to URLs, as expected. However, we noticed that if we manually remove this from the end of a URL and hit enter, we are still able to access the page,...

After enabling the Email Subscriptions from an asset publisher I do not see the Subscribe button

legacy Troubleshooting

Issue In the Asset Publisher configuration I have selected yes in the Toggle the Enable Email Subscription selector, but still I cannot find the Suscribe button in the new assets. Environment DXP 7.3, DXP 7.4...

How to solve error: the parameter is null: _companyLogRoutingFilePatterns

legacy How To

Issue Trying to migrate from 7.4 to Q3, you could observe that in catalina.out file there are some errors such as the following: 2023-11-17 09:54:43,839 main ERROR The parameter is null:...

Where does the set of Synonym Sets get Stored?

legacy

Issue Where does the set of Synonym Sets get Stored? Is it stored in the database or search indexes? Environment Liferay DXP 7.4 Resolution In earlier versions of Liferay DXP, the indexes were used as the...

How to check item display permissions

legacy How To

Issue If the container folder (JournalFolder) of a web content does not have VIEW permissions for Guest, the contents are not seen if we are not logged in. This was different in 7.2. What has changed?...

Regarding the definition of privileges for roles, there are some items that are not reflected.

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....

The link received (via email) after form submission is prompting Guest User to Login

legacy

Issue Is it possible for a guest user to directly access the link received in the email notification (after form submission) without doing the login? Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP...

Uploading Synonym Sets in Bulk

legacy

Issue Is there any way to upload Synonym sets in bulk (via any sheet or other way) at once rather than manually entering them one by one? Environment Liferay DXP 7.4 Resolution Currently, there is no ootb...

After enabling LDAP authentication, administrator users who do not exist in LDAP can log in

legacy

Issue We have enabled LDAP authentication, checking it as required and we have unchecked Ignore User Search Filter for Authentication. With this configuration applied the administrator users can login even if...

Set a wrong WebId causes "Unable to get company ID" after upgrade.

legacy Troubleshooting

Issue After upgrade from DXP 7.3 to 7.4 the following error is displayed: 2023-10-24 17:28:16.854 ERROR [SCR Component Actor][ROOT:47] bundle com.liferay.portal.properties.swapper:5.0.24...

Performance problem when uploading a new file having a high number of pages

legacy Troubleshooting

Issue Users may experience significantly slow upload times when uploading a new file to a site that contains a high number of pages. Environment Liferay DXP 7.4 Resolution The issue is addressed by LPS-202905....

Freemarker Error in Notification Template

legacy Troubleshooting

Issue Creating a new custom object with a text field and an associated email notification that uses a FreeMarker template can result in an error that prevents the notification from being sent. The following error...

The link received in the email notification after form submission is showing the 'Page Not Found' Error for Guest User on Liferay SaaS environment

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The link received ('click here to access the form')...

Different Instance IDs shown in logs and monitoring section of Cloud Console

legacy

Issue While monitoring Liferay Cloud, different instance IDs of the database are shown in the log section and monitoring section of Cloud Console. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3...

What are the differences between using name and property in metatags

legacy How To

Issue We were creating custom meta tags and we see there are created using "property" attribute instead of "name" attribute. Are there any differences between using name and property? Are they equivalent?...

Elasticsearch no such index found or index created without mappings

legacy Troubleshooting

Issue In certain instances, an Elasticsearch node index might be improperly created, and documents appear to be successfully injected, but attempts to search for assets in the portal result in no...

Elasticsearch not working after upgrade

legacy Troubleshooting

Issue After performing an upgrade, we've noticed some errors with Elasticsearch: 2023-11-28 13:27:54.223 ERROR [[STANDBY] ExecuteThread: '3' for queue: 'weblogic.kernel.Default...

Liferay PaaS: Custom domains are not SSL certified by Liferay

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have domains that are NOT using custom SSL...

Unable to view the Page in default language when browser back button is clicked

legacy

Issue The page of the site should be visible in the default language when the browser back button is clicked. Steps to reproduce: 1. The default Language Selector template is added to Liferay's Home page and...

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