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Different behavior if you call a non-existing jpg or a gif

Issue A user tries to open a non-existing file with the documents path For example: localhost:8080/documents/abc.jpg or localhost:8080/documents/abc.gif The user will get a "Not Found" Page but it is not the same for...

Unable to add documents to folder with workflow

legacy

Issue When attempting to create a new Web Content and selecting the "Link" option within the "Content" field, if a folder with an active workflow is chosen, the portal restricts the addition of documents to that...

Web Content Structure is unresponsive when making a selection

legacy Troubleshooting

Issue The Web Content & Structures field is not operating as expected when changing values. Create a structure with a Select from List. Export it to JSON. Change the value of Select from List to comma-separated words...

"Link to URL" parent page can't have a "Link to URL" child page

legacy

Issue After creating a "Link to URL" parent page, the ability to create a "Link to URL" child page is not available. This functionality used to be available, but isn't available anymore. Environment DXP 7.4...

Upgrade to 7.4: DDMFieldUpgradeProcess takes an awfully long time

legacy Troubleshooting

Issue We are upgrading to 7.4 and noticed that the upgrade process is working a lot at DDMFieldUpgradeProcess, this part seems to be taking a very long time Environment upgrade to 7.4 Resolution This is known. It happens...

Object creation fails with the error "400 Bad request Someone may be trying to circumvent the permission checker"

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When I try to create new objects, I receive the following error...

Database throughput problems due to queries to the AssetEntry table executed by the assetEntryLocalServiceUtil.getEntries method

legacy Troubleshooting

Issue We have a custom development that calls the assetEntryLocalServiceUtil.getEntries method: AssetEntryQuery assetEntryQuery = new AssetEntryQuery(); assetEntryQuery.setAnyCategoryIds(new long[] { categoriaMesVistos...

Log messages for Stored XSS vulnerabilities

legacy Troubleshooting

Issue We would like to know whether there are any strings to search for in log files, to check if any of the following vulnerabilities have been exploited in our environment? LSV-1237 / CVE-2023-42628 LSV-1236 /...

Getting 'DuplicateSamlIdpSsoSessionException' in the Debug Logs

legacy Troubleshooting

Issue Users are facing intermittent login issues in the SAML environment; however, the below error is observed frequently in their log files: DEBUG [default task-73687][BaseSamlStrutsAction:61] null...

'Segments' option under the 'People' section in the Product's menu not coming

legacy

Issue User has created a site template, but are unable to view the 'Segments' section under 'People' in the Product's menu. Environment Liferay DXP 7.4 Resolution Liferay provides site templates for...

DocuSign is not working for Production environment

legacy Troubleshooting

Issue DocuSign works properly with developer DocuSign credentials in the UAT environment, however, while working in production with prod DocuSign credentials, users are unable to view or receive the entries on the...

Behaviour of the Liferay Infrastructure on Liferay PaaS when a Headless API is called during deployment

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue 1. What will be the behavior of the Liferay...

DocuSign Error: The access token provided is expired

legacy Troubleshooting

Issue When attempting to work with a new token for DocuSign integration, the following errors are observed: DEBUG [https-jsse-nio-443-exec-38][DSEnvelopeManagerImpl:177] [LPP-50430] value of Json Object is...

DocuSign API rules and limit

legacy

Issue APIs are failing, hence Liferay has to provide a feature to restrict the API limit. Environment Liferay DXP 7.4 DocuSign Resolution With the current DocuSign integration feature provided by Liferay, the...

“Your request failed to complete” shows up when trying to discard changes of a published Publication

legacy Troubleshooting

Issue “Your request failed to complete” is displayed in the UI when trying to discard the changes of a published Publication. Environment DXP 7.4+ Resolution What happens is that, originally, the Discard...

Multiple UI errors while uploading duplicate images

legacy

Issue Users can see multiple UI errors while uploading duplicate images via document and media Steps to reproduce: Navigate to 'Content and Data'> 'Document and Media'> Upload a document with a similar name or...

Why High Memory Consumption for Backup Service during Automatic Backup on Liferay Cloud

legacy

Issue When an automatic backup is triggered by the system, the memory utilization (for backup service) is more than 80%. However, the backup service is working fine for both automatic and manual backups. If...

How to improve "idle in transaction" state in PostgreSQL?

legacy Troubleshooting

Issue A user encounters a state where a specific update is not being executed. The system hangs and the specific process cannot finish. Hanging transactions in the database that can only be unblocked if you...

Categories are not working properly in cluster enviornment

legacy Troubleshooting

Issue Categories are sometimes available while editing a document, yet usages show 0 in the categories section. There is no specific pattern, however, categories do not function as expected when working in a...

Can we obfuscate HTML of the sites?

legacy

Issue I would like to increase our protection from man in the middle attacks by obfuscating our site's HTML. Is there a method for this already implemented in Liferay? Environment DXP 7.0+ Resolution There is no...

Preview page with search widgets created from a custom master page of minium site throws a freemarker template error

legacy Troubleshooting

Issue The Widget of Search not show the Commerce products after publish the page Environment Liferay 7.4 (Below U68) Resolution Upgrade to Liferay 7.4 U68 or higher to resolve the issue. Or please request a...

Search is not working correctly with document and media files

legacy Troubleshooting

Issue Would like to find document and media files faster during item selection. Providing part of the file name in the search term does not return the correct results or return nothing. Using wildcard at the...

Merge Category Between Environments

legacy Troubleshooting

Issue We have the same category in UAT and Production but the category UUID is different. Therefore, we cannot import the web content lar file which exported from UAT. Environment Liferay DXP 7.4 Resolution Steps to merge...

Configure Client Extensions Code with Github and Jenkins

legacy

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is it possible to deploy local code to the Liferay SaaS...

Asset Publisher does not update existing Web Content that has been edited and scheduled for future publication

legacy Troubleshooting

Issue When using an Asset Publisher on my Portal, if I make any changes to a existing Web Content and schedule it to be published at some point in the future, my Web Content disappears from my Asset Publisher and only...

Service Builder: Cannot find symbol *LocalService for referenced entity

legacy Troubleshooting

Issue After targeting a more recent version of the product, you may get a 'cannot find symbol' error for an injected @Reference in your FooLocalServiceBaseImpl class. Something like this: error: cannot find symbol...

"Link to Page of this site" "Select" popup is slow when the site has lot of pages.

legacy Troubleshooting

Issue When a site contains a large number of pages when creating a "Link to Page of this site" page then clicking on "Select" the Popup window's load time is long. To reproduce: On a site with a very large number of...

Error when using Fragments Toolkit

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When using the Fragments Toolkit, following the steps in the...

Form on a display page template does not display 'Success Page' after submitting data

legacy Troubleshooting

Issue My form is not displaying the 'Success Page' after data submission Environment Liferay DXP 7.3 Resolution This type of behavior is usually related to page caching. To make sure that the form will display the...

[CKEDITOR] Error code: editor-plugin-required presented in the console logs

legacy Troubleshooting

Issue When trying to edit contents with text the following error is presented in the logs: [CKEDITOR] Error code: editor-plugin-required and the content cannot be edited. Environment Liferay 7.4 U83-U98...

Unable to Upload file into the Document & Media when size is more then 10 mb

legacy Troubleshooting

Issue When a user is trying to upload the file into the document and media, it does not upload when the size is more than 10 MB. Environment Liferay DXP 7.1 Liferay DXP 7.2 JBoss Resolution...

UI showing '404 page not found' after appends '/' in the friendly URL

legacy

Issue Steps to reproduce: 1. Navigate to the product > Commerce. 2. Select 'U-Joint' product. 3. In SEO > Friendly URL > append '/' just after u-joint. 4. Navigate to the catalog page and select U-Joint Product....

The Job Scheduler Portlet is not accessible through the Control Panel

legacy

Issue A new Role has been created and enabled the Job Scheduler portlet to the new Role, but unable to access the Job Scheduler portlet with the new user. Steps to reproduce: 1. Navigate to Control Panel-> Role and...

/language showing 403 forbidden url

legacy Troubleshooting

Issue When the user tries to access the URL: 'http://localhost:8080/language', even if the language page doesn't exist, it shows a 403 Forbidden error on UI instead of a 404 page not found. Logs error: ERROR...

Check the Java version in Liferay PaaS

legacy How To

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue You want to know which Java version is running....

Cannot redirect user account creation page to prevent guest users to create new accounts

legacy Troubleshooting

Issue Would like to be able to control user account creation on the portal. Trying to use the redirection feature of Liferay, however, it seemed not to be working. Environment DXP 7.4 Resolution Configure the...

How to hide the particular folder from user under document and media

legacy How To

Issue How to hide a particular folder from a particular user in the document and media section. Environment Liferay DXP 7.4 Resolution Follow the steps to achieve this requirement: Navigate to the Control Panel >...

Title is not replaced when importing fragment

legacy Troubleshooting

Issue When renaming a fragment that has been previously imported into the environment in a collection and subsequently importing the same collection again, the system indicates a successful import. However, upon...

Error "Invalid site key" when using reCAPTCHA v3

legacy Troubleshooting

Issue When configuring reCAPTCHA v3 and testing it on the "Forgot Password" page, the following error message is reported: "ERROR for site owner: Invalid site key". Environment Liferay DXP 7.2+ Resolution Liferay...

Theme elements appear duplicated on embedded pages

legacy Troubleshooting

Issue The header, footer, search bar and other elements appears duplicated on embedded pages. Environment DXP 7.4 Resolution It is possible to edit a page so that only the embedded page is displayed. For this, you...

http.nonProxyHosts property is being neglected

legacy Troubleshooting

Issue You might encounter an issue where you are using a proxy and configured http.nonProxyHosts property, but it seems it is being ignored Environment Liferay 7.0+ Resolution Make sure that you use the right...

URL for uploaded documents not being displayed

legacy Troubleshooting

Issue After uploading a document in Documents & Media and clicking on Details, its URL should being displayed on the right hand side menu, under "Latest version URL, but it is not. Environment DXP 7.3 Resolution A .jsp...

Data migration by virtual instance

legacy

Issue we'd like to manage a gradual migration from DXP 7.0 to DXP 7.3 Is it possible to define a database per instance on DXP 7.3? Is it possible to migrate data per instance from DXP 7.0 to 7.3 knowing that the data for...

Images displayed in a fragment lose resolution

legacy Troubleshooting

Issue An image selected in a fragment loses resolution and is displayed with lower quality. Environment Quarterly Release 2023.q3 Resolution The image resolution is adapted to the resolutions defined in Adaptive...

Error: Only known users are allowed to sign in using OpenID Connect.

legacy Troubleshooting

Issue You might encounter an error when using OpenID Connect, and users who are not yet been registered to Liferay are unable to login as they are identified as strangers. The error appears as the...

Automatic triggered re-indexing in elastic search

legacy

Issue Most of the time, the Liferay auto-initiated "MlDailyMaintenanceService" job runs daily at midnight. It also corrupted all indexes, as this job deleted some files. Due to the index getting corrupted, no...

X-Xss-Protection response header is not working in DXP 7.4

legacy

Issue To enable X-Xss-Protection, add the below property in system-ext.properties http.header.secure.x.xss.protection=1; mode=block and restarted the server. But it is not working in the Liferay. Environment...

Validate the JSON format in WYSIWYG editor of Web content

legacy

Issue When the user creates basic web content and puts JSON inside the rich text, the JSON is used for the navigation menu. Since content contains extensive JSON, it is challenging to add more menu means attributes...

Access multiple sites using the different domain name

legacy How To

Issue Run multiple Sites on a single instance using the different domain names Example: Site 1 running on the 'www.test.com:8080' domain and Site 2 running on the 'www.demo.com:8080' domain. Environment Liferay DXP...

Fieldset inside a field group cannot be updated in Web Content Structure

legacy Troubleshooting

Issue Create a webcontent structure Add a Select from List field with 3 options and save. Name it WS1 Create a second web content structure. Name it WS2 Add a text field to it From the Fieldset tab, drag and drop the...

Web Content Does not appear in Asset Publisher

legacy Troubleshooting

Issue After updating to a new update, web content is no longer appearing in the Asset Publisher. Environment Liferay DXP 7.4 Quarterly Release 2023 Q4 Resolution Sometimes, when web content does not appear in the Asset...

Hide default login page /c/portal/login

legacy How To

Issue Is it possible to hide the default /c/portal/login page? We want users to use a specific login page, and prevent them from using /c/portal/login to log into the portal. Environment Liferay DXP 7.0+ Resolution...

After activating Publications, publication users can make changes directly in production

legacy How To

Issue With Publications active, we want to prevent publication users from being able to make changes directly in production, we only want them to be able to change publications. Environment Quarterly Release...

How to enable cookies and the banner, consent panel

legacy How To

Issue How to enable the cookie preference handling as well as the configuration options for both the banner and the consent panel. Environment Liferay DXP 7.4 Resolution This feature was introduced in the Liferay...

'${processor.processMax()' error while creating Application Display Templates

legacy Troubleshooting

Issue In the application display templates, whenever try to create an asset publisher template, the below error appears on the UI: The error appears in the Liferay logs as well: ERROR [WebContainer :...

PortalUUID: 'cannot find symbol' in Service Builder module

legacy Troubleshooting

Issue When trying to build my Service Builder module, the following error is thrown in *PersisenceImpl.java classes: cannot find symbol PortalUUID *PersisenceImpl.java classes contain the following reference:...

Portal.properties link not up to date

legacy

Issue I am looking at the link https://docs.liferay.com/dxp/portal/7.4-latest/propertiesdoc/portal.properties.html to inspect the default portal properties, but it doesn't seem to be up to date. For example, some...

Error "The SSL certificate does not match the SSL private key"

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The deployment process failed with the following error...

Deployment failure due to invalid Environment Variable name

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The deployment process failed with the following error...

Error "Someone may be trying to circumvent the permission checker" when deleting a virtual instance

legacy Troubleshooting

Issue When attempting to delete a virtual instance, users may encounter the following error: javax.portlet.PortletException: com.liferay.portal.kernel.exception.SystemException:...

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