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Unable to see the add button to create a new language override key

Issue When create a new user and assigning that user to a newly created regular role, then the add button to create a language override key is not visible to that user. Steps to reproduce: 1. Navigate to Control...

Getting invalid checksum error when building the Liferay Workspace

legacy Troubleshooting

Issue Facing an error when attempting to initialize a Liferay DXP bundle in the user's Liferay workspace. Steps to reproduce: 1. Create a Liferay workspace project. 2. Set the following in gradle.properties:...

Failed upgrade process for module com.liferay.portal.workflow.kaleo.service: Unable to convert XML to JSON

legacy Troubleshooting

Issue We are currently upgrading our DXP 7.4 u92 DB to 2024.Q1.12 We configured things for DB upgrade based on...

"assetURL" not redirecting to the desired 'Product Detail' page

legacy Troubleshooting

Issue The issue regarding the POST /v1.0/suggestions API. Specifically, when using the API, the page does not redirect to the desired 'Product Detail' page, whereas the same functionality works correctly via the UI....

Is Session Prediction Possible in Liferay

legacy

Issue Is it possible an attacker could predict the JSESSIONID and gain unauthorized access, referencing an example from a 'Session Prediction' article? Explanation of Issue Using the "Catalog" Page in Postman: If a...

Certain values are lost or altered upon submitting a large form

legacy Troubleshooting

Issue For very long forms, some input values may be unexpectedly lost or modified after submission. Some fields are submitted correctly, but from a certain point onwards, they start persisting with incorrect values...

Delay in "Add to Cart" Button Rendering on Slow Internet Compared to Other Platforms

legacy How To

Issue The "Add to Cart" button takes time to appear when using a slow internet connection in comparison to other platforms like Amazon, the button is immediately visible, although it remains non-functional until...

Spring Boot Client Extension cannot be deployed successfully

legacy Troubleshooting

Issue After deploying a Spring Boot client extension, it is loading indefinitely with the following message: CustomSpringBootService is gearing up. The service should be ready to receive requests soon. The following...

After upgrading to Quarterly we can see a "could not resolve property: DDMStructureKey" error in the log

Troubleshooting

Issue After upgrading to Quarterly we can see the following error in the server log: ERROR [BasePersistenceImpl:629] Caught unexpected exception org.hibernate.QueryException: could not resolve property:...

Alternative management of web content pending in a workflow blocked by another user

legacy Troubleshooting

Issue This article addresses the need to manage a workflow for web content that is in a pending state and is also in an intermediate task of the workflow, associated with a person or left undetermined. An alternative...

Getting a web content in scheduled status using the headless rest API

legacy How To

Issue We are using the Liferay Headless API method getContentStructureStructuredContentsPage of headless-delivery /o/headless-delivery/v1.0/content-structures/<structure-id>/structured-contents To get a web content...

Enabling both Liferay's default login and SAML login so that users can use either option

legacy How To

Issue I would like to configure and enable SAML login while also having Liferay's default login available to users so that they can have two options for logging in. Environment DXP 7.4+ Quarterly Release Resolution...

An error should appear immediately after uploading a file of wrong extension within the size limit

legacy

Issue When trying to upload a file in blogs that is less than the specified limit with the wrong extension, it shows the progress bar for a while and then gives the error. Based on user experience, the error...

Unable to get product info error showing in console

legacy Troubleshooting

Issue When building projects, users are getting the below error in the console: FAILURE: Build failed with an exception. * Where: Settings file 'C:\Users\ABC\Downloads\Dev\liferay\example\settings.gradle' line:...

There are repeated languages that can't be modified in the Localization settings

legacy Troubleshooting

Issue The default language for the site is shown repeated several times in the column of Current languages in Site Settings > Localization > Languages. It can also happen for the instance in Instance Settings >...

HTML elements disappear when creating new Object entries

legacy How To

Issue An embedded video (iframe) and other HTML elements within a Rich Text field of an Object are not persisting after saving a new entry. Environment Liferay DXP 2024.Q2 Resolution This is an expected behavior due...

Resolving 401 Errors When Using Authorization Bearer Tokens in RestBuilder APIs

legacy Troubleshooting

Issue When making calls to a REST API service created with RestBuilder that includes the Authorization Bearer token header, the responses often return a 401 Unauthorized status. However, when the same service is...

Avoid last name field being mandatory when creating users

legacy How To

Issue When creating new users, some fields (such as first name and last name) are mandatory, marked with a red asterisk. How can one specify the mandatory fields? Environment Quarterly Release 2024.Q1, 2024.Q2,...

Access a site other than the default one without /web

legacy How To

Issue By default, it is possible to access the pages of the website included with the default installation both with and without /web. This article addresses the need to change the site where this behavior is required,...

How to overcome BOMs pointing to wrong JARs?

legacy Troubleshooting

Issue When compiling our custom code, we encounter issues where our OSGi modules fail to start due to unresolved references to the Liferay packages. For instance, the following error is thrown:...

JournalArticleAssetEntryClassTypeIdUpgradeProcess WARN traces during upgrade process

legacy

Issue After upgrading from 7.3 to 2024.Q3 we are getting lots of WARN traces related to com.liferay.journal.internal.upgrade.v5_1_1.JournalArticleAssetEntryClassTypeIdUpgradeProcess upgrade process: 2024-11-20...

How can we translate the Custom Heading of a Custom Facet?

How To

Issue We have a search page with several facets. One of them is the "Custom Facet" widget. How can we translate the Custom Heading of a Custom Facet, to display in multiple languages on our site? The configuration page...

Slow Content Search with SearchUtil API

legacy Troubleshooting

Issue In 7.4 q2.12, searching using SearchUtil API is taking upwards of 3-4 minutes when the expected response is in milliseconds. Environment 7.4 2024.q2.12 Resolution Do one of the following: Upgrade to...

How to remove or deselect the theme for a specific page?

legacy How To

Issue The user has deployed a custom theme as a WAR file, and it is configured as the default. As soon as they create a new page, the same theme is applied, but they want to remove or deselect the theme for that...

Query regarding special character (~) in the URL

legacy

Issue There is a special character (~) observed in the URL when navigating to site settings. Is this special character "~" a part of the URL design pattern of the product or is this is a security concern?...

Empty search lists all the message board threads

legacy

Issue We created a few message board threads in the portlet and if we run an empty string search, all threads are displayed in the search result. Environment Liferay DXP 7.0+ Resolution This is the...

Creating a New User in Liferay Whenever a Liferay Object Entry is Added with Default Site, Role, and Password

legacy How To

Issue Creating a new user in Liferay whenever a new entry is created in the Liferay Object with a default Site, Role, and password? Environment Liferay DXP 7.4 Resolution In Liferay objects, object action defines...

Uncaught SyntaxErrors in browser console when rendering custom fields

legacy Troubleshooting

Issue Custom fields are not rendering correctly when added to a form. Exceptions such as the following ones can be seen in the browser's console: Uncaught SyntaxError: import declarations may only appear...

Outdated Patching Tool found in 2024.Q3.6-.9 Docker Images

legacy Troubleshooting

Issue A different patching tool version was found in 2024.Q3.6-.9 Docker Images, but not in bundles downloaded from the Help Center. Environment 2024.Q3.6-.9 Resolution The correct version of the patching...

How to retrieve relative URLs for document library assets?

legacy Troubleshooting

Issue Easily retrieve relative URLs for document library assets. Environment Liferay DXP 7.4 Resolution Kindly consider using the latest Liferay DXP 7.4 release. Another option request LPD-36856 on a...

Is Liferay Vulnerable to CVE-2023-45960?

legacy

Issue I would like to know if Liferay is vulnerable to CVE-2023-45960? Is Liferay affected by CVE-2023-45960? Environment Quarterly Release 2024.Q1.7 Resolution The NIST listing for CVE-2023-45960 has been withdrawn and...

Segments created in Analytics Cloud are scoped globally

legacy

Issue When Segments are created in the Analytics Cloud console under a certain property associated with a specific site, the segment shows up on all sites in the connected instance and are scoped globally. This is in...

Enabling real-time antivirus scanning without asynchronous background scans

legacy How To

Issue We would like to enable real-time antivirus scanning for uploaded files but disable asynchronous background scanning of the document library. The issue arises because: Enabling...

Upload attachments to custom objects Headless API

legacy Troubleshooting

Issue Create a custom object having an attachment field. Error 400 when trying to create an object using this field. { "status": "BAD_REQUEST", "title": "The value is invalid for object field...

Users are redirected to home page on SAML sign-in in a clustered environment

legacy Troubleshooting

Issue Users are sometimes redirected to the home page on login rather than their page of entry. The environment is clustered with SAML authentication, and the property auth.forward.by.last.path is set to true....

"Current license is non-compliant for [security]" error is shown in the log

legacy Troubleshooting

Issue We tried to restart the Liferay server but the server is not able to start properly, there is an error in the log: ERROR [localhost-1][com_liferay_portal_search:103]...

I cannot disable the execution of Groovy scripts in Server Administration

legacy How To

Issue Despite disabling Groovy scripting in System Settings > Security section > Script Management, Administrators are still able to execute Groovy scripts in the Server Administration > Script tab. Environment...

"Cannot use import statement outside a module" JS error with a custom form field type

legacy Troubleshooting

Issue After creating a new form field type (e.g. blade create -t form-field ...) or upgrading a custom form field type to a newer version, a JavaScript error is displayed in the console when dragging...

Keep-alive setting for VPN

legacy

Issue What is the default keep-alive setting for the Liferay Cloud VPN client? Environment Liferay PaaS/SaaS VPN client-to-site VPN. Resolution PaaS/SaaS VPN Client: Uses standard Strongswan keep-alive...

Author information that is displayed in the forum posts

legacy How To

Issue When users send messages or create threads in the discussion forum, certain information about them (name + surname) is displayed. This article covers the need to change this behavior through a customization and...

JavaScript URLs are not updating when Staging is enabled

legacy How To

Issue With staging enabled, JavaScript URLs, referencing content in Documents and Media, are not updating when a page is published from Staging to Live For example: JS URL on Staging:...

ElasticsearchStatusException[Elasticsearch exception [type=search_phase_execution_exception, reason=all shards failed]]

legacy Troubleshooting

Issue We are getting lots of following messages in log: ERROR [http-nio-8080-exec-3][ElasticsearchIndexSearcher:152] [] null java.lang.RuntimeException: org.elasticsearch.ElasticsearchStatusException:...

High CPU and memory use with stacktraces associated to password encryption

legacy Troubleshooting

Issue The environment starts using a large amount of CPU and also memory. Reviewing thread dumps taking during that time, there are many threads associated to PBKDF2PasswordEncryptor.encrypt, such as:...

Is there an alternative to the 'Liferay.Util.selectEntity' function?

legacy How To

Issue After upgrading to 2024.Q2+, Liferay.Util.selectEntity does not work anymore. It has been removed, according to the 2024.Q2 Breaking Changes. Is there any replacement for it? Environment Liferay DXP 2024.Q2+...

How to add application/ld+json in specific page

legacy How To

Issue The user wants to add an application/Id+json script on a specific page. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Create a fragment from Design -> Fragments Paste the below script, just for...

How to send Form submission notification for Guest user

legacy How To

Issue Form submission notifications usually are meant to be sent to already created users. Is there a way to send form submission notifications for a Guest user? Environment Liferay DXP 7.4+ Resolution Yes,...

How to generate a valid Liferay SaaS/PaaS Custom SSL Certificate

legacy

Issue What are the specific requirements for a custom SSL certificate to be successfully deployed on Liferay SaaS/PaaS? Environment Liferay SaaS / PaaS Resolution Private key and certificate should be...

Unable to display icons in Table View

legacy How To

Issue I'm unable to display any icons next to each title in my Table View. Environment Liferay DXP 7.4 Resolution Since this method was deprecated in Liferay DXP 7.0, please consider the following alternatives:...

When moving a web content to another folder, the "Modified by XX" message does not display the user who moved it

legacy

Issue When moving a web content to another folder, the 'Modified by XX' message doesn't display the user who moved it, but it does record the modification time. Environment Liferay DXP 2024.Q3 Resolution The current...

Typing delay when editing fields in articles with too many fields

Troubleshooting

Issue I have a web content structure with multiple fields. When I create a web content from the structure, and add several fields (more than 100 entries), I experience delay while typing on the field and JS errors...

Accessing HTTPS services through VPN Connection

legacy Troubleshooting

Issue Multiple security/certificate/host errors can occur when trying to access an internal HTTPS service through a SaaS/PaaS VPN connection. Environment Liferay PaaS/SaaS client-to-site VPN connection....

When accessing Web Content after a restoring to a backup, the following message is seen: "Result Found With Filters Type: Versions"

legacy Troubleshooting

Issue After restoring to a backup, when looking Content and Data > Web Content it displays the following message: 1 Result Found With Filters Type: Versions Environment DXP 7.4 Resolution When a Web Content Article is...

PortletPreferenceValue for Announcements widget does not change for content pages when upgrading from Liferay 7.2 to 7.4

legacy Troubleshooting

Issue When upgrading from Liferay 7.2 to 7.4, the settings stored in the PortletPreferenceValue for the out-of-the-box Announcements widget does not change post-upgrade. The issue specifically affects content pages...

CKEditor Upgrade to version 5

legacy

Issue I would like to inquire about the status of CKEditor in Liferay, specifically, if there is a plan to upgrade CKEditor to version 5 in an upcoming release of Liferay? Environment Liferay DXP 7.3 Liferay DXP...

"The server could not start in 900 seconds" error occurs when starting server in Liferay Developer Studio

legacy Troubleshooting

Issue Liferay server crashes when running under Liferay Developer Studio for 15 minutes, reporting the following error dialog: The server could not start in 900 seconds. Environment Liferay...

Which Liferay version should be used in gradle.properties for the 2024.Q1.1 version?

legacy How To

Issue Which Liferay version should be used in gradle.properties for DXP version 2024.Q1.1 Environment Liferay DXP Resolution 1. Looking at the release JSON here, the property should be...

Zendesk Click-to-Chat uses "screenName" instead of Actual Name for Tickets/Claims

legacy Troubleshooting

Issue The Zendesk Click-to-Chat widget uses the claim screenName, instead of the user's actual name. This becomes a problem when Zendesk then creates a contact for this user as their name is incorrect....

Understanding the 'Viewable by' dropdown and Download permission for file uploads in DL

legacy

Issue How do the 'Viewable by' dropdown and Download permission work when uploading files to the Document Library? Environment 7.4 U76 - 2024.Q4 Resolution 'View' permission → 'View' and 'Download' permissions The...

How to filter web content by structure field with headless APIs

legacy How To

Issue Create a custom structure and use a headless API to filter web content based on specific fields within that structure Environment Quarterly Releases DXP 7.4 DXP 7.3 Resolution The following...

Unable to access the REST API from browser with other languages

legacy Troubleshooting

Issue Not able to access Headless API from a browser with different language than the one available in the website. Environment Liferay 2023.q4 Liferay 2024.q1 Resolution This is a known issue and fixed by: LPD-20528...

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