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Issue Liferay clustering with jGroups has been bound to HTTP thread and can cause severe cluster instability "ajp-nio-10.141.26.102-8009-exec-189" #12374 daemon prio=5 osprio=0 tid=0x00007f1d18097ac0...

Not possible to add Custom Entry on page

legacy Troubleshooting

Issue Mapping with Custom Objects is not working on Pages Steps to Reproduce: 1) Menu > Control Panel > Objects 2) Create a Custom Object 3) Navigate to Custom Object and click on the Fields tab 4) Add a Custom...

How to get all sites or friendly URLs where the article is displayed?

legacy How To

Issue We are searching for a way to obtain where one article is displayed; based on the articleId. I did not find any clear way to achieve our goal in Documentation. The list should contain a list of friendly URLs or a...

Newly created Virtual instance becoming the main instance

legacy Troubleshooting

Issue After creating the new virtual instance the newly created instance becomes the main instance and the System Setting has been shifted to the new instance. Environment Liferay DXP 7.0 Resolution This issue is due...

Is Windows Server 2022 supported?

legacy

Issue We would like to use Windows Server 2022 as our Operating System but we see that it is not listed in the Compatibility Matrix Environment Liferay DXP 7.0+ Resolution Windows Server 2022 is not supported as of yet....

Cache persistence - what is the default cache configuration and when is it emptied?

legacy

Issue The database cache needs to be emptied. We can do it manually but we would like to adjust the current configuration. What is the default configuration? Where can we configure this? Environment DXP 7.0+ Resolution...

HTML typo found for the 'Load more results' link

legacy Troubleshooting

Issue When creating a lot of Pages, Load More Options frequently has typos found in the HTML after a Right Click > Inspect. Steps to reproduce 1) Create a minimum of twenty public pages. 2) Navigate to Page Tree 3)...

Audit portlet are not capturing all the activities/events

legacy

Issue The user cannot record certain actions in the "Audit Portlet," such as change the content, update the role, upload the document, etc. Environment Liferay DXP 7.2 Liferay DXP 7.3 Resolution Please note: The...

Cache eviction strategies of Liferay Clusters

legacy

Issue When a cache eviction order is emitted on a node, is an eviction message also sent to the other nodes? Is replication the default behavior in a clustered environment? When the cache expiration time is...

Is there a Headless API to retrieve a User Profile Image?

legacy

Issue I would like to retrieve a user profile image via Headless API. Environment DXP 7.4 Resolution Currently, there is no Headless API for retrieving User Profile Images. Additional Information A feature...

What is 224.0.75.75:7500 in Unicast Cluster

legacy

Issue When configuring unicast cluster, the following ip/port combination is opened: 224.0.75.75:7500 Environment Liferay cluster with unicast (TCP) configuration. Resolution Is a diagnostic address opened by...

Users can't see all of their own roles when they make a my-user-account headless API call

legacy Troubleshooting

Issue When users make a my-user-account headless API call, most of their roles are listed in the response, but their custom regular roles are missing. If an administrator makes the headless API call, all of their...

Deprecated redirect URL portal properties

legacy Troubleshooting

Issue Migrating from Liferay 7.2 to Liferay 7.4, we noticed that the usual redirection properties have been deprecated. We are using the below properties in the portal-ext.properties: redirect.url.security.mode=domain...

java.net error URISyntaxException:Illegal character in path at index 0 occurred during the export process

legacy Troubleshooting

Issue While exporting web content, users keep running into errors, but the export is still successful despite the number of errors. Steps to reproduce: 1) Startup DXP 7.3 u23 2) Create a structure with 'text',...

Set up a scheduled job which runs at the same time regardless of the winter/summer time

legacy

Issue I would like to have a scheduled job that uses a time zone independent of my instance time zone for the execution of Job Scheduler tasks, so it runs at the same time (e.g. 10:00 AM) Environment Liferay DXP 7.4...

CannotAcquireLockException is shown in the server logs

legacy Troubleshooting

Issue A CannotAcquireLockException is shown several times in the server log: ERROR [http--10.1.1.133-8080-281][JSONWebServiceServiceAction:97] org.springframework.dao.CannotAcquireLockException:...

The server is starting up with a broken UI

legacy Troubleshooting

Issue Even after clearing the temporary folders, the portal does not start up properly after installing a new hotfix: INFO [main][ModuleFrameworkImpl:1971] Starting web bundles ERROR [Start Level: Equinox...

Server shuts down abruptly when installing hotfixes in Docker

legacy Troubleshooting

This resolution describes hardware recommendations that should only be implemented at the discretion of your team. Liferay Support is not required to make any hardware recommendations or offer any guidance on hardware...

Is there a case where the bundle ID changes?

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Even if you disable the Terms of Use, the Terms of Use screen will appear when you log in for the first time.

legacy How To

Issue In DXP 7.3, "Control Panel > Instance Settings > Instance Configuration > Terms of Use > Require Terms of Use" is unchecked. After upgrading to DXP 7.4, a new Terms of Use pop-up will appear upon first login. Can I...

Served pages contain links with URLs including the port number

legacy Troubleshooting

Issue The server is generating HTML/pages with links containing the Web Server's port number in the URL. Example: https://www.myliferayportal.com:443 Environment All DXP versions Resolution If you want to avoid this...

For Oracle Database users, ORA-01795 appears while reindexing

legacy Troubleshooting

Issue For Oracle Database users, an error indicating ORA-01795 appears while reindexing ORA-01795: maximum number of expressions in a list is 1000 Environment Liferay DXP 7.3 Resolution Please try to adjust the...

Cannot display user input field value in Web Content templates

legacy Troubleshooting

Issue When using getData in Web Content template (see example code below), the field reference is displayed instead of the user input field value. (Output: 'Option92682299' is displayed instead of user input value "Test...

Compile Error when removing build.gradle changes needed for com.liferay.portal.dao.orm.custom.sql. in 7.1 and beyond

legacy How To

Issue When addressing build.gradle changes needed for com.liferay.portal.dao.orm.custom.sql by removing the version number, and a compile error is returned. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3...

Headless API doesn't return a 401 after token expiration

legacy

Issue When I make a headless API call after the OAuth token has expired, I expect the call to return with a 401 status code. However, Liferay returns other status codes after OAuth token expiry. For example, when...

We can't get the catalina home path in tomcat in DXP 7.4

legacy Troubleshooting

Issue After migrating to DXP 7.4, we are unable to get catalina home path by using the variable ${catalina.base} or ${catalina.home} This was working in DXP 7.3 and below Environment Liferay DXP 7.4...

Sometimes the "This portlet could not be found. Please redeploy it or remove it from the page." error is displayed instead the real portlet

legacy Troubleshooting

Issue Sometimes after starting the Liferay server, the: This portlet could not be found. Please redeploy it or remove it from the page. error is displayed instead the real portlet Environment Any Liferay DXP version...

Non service builder generated services are not retrieved by ServiceLocator in freemarker template

legacy Troubleshooting

Issue By default, is not allowed to retrieve non-service builder generated services by ServiceLocator in freemarker template, getting this error: 2022-08-25 08:30:38.427 WARN [http-nio-8080-exec-10][ServiceLocator:42]...

Encountering 'UT005023: Exception handling request to /: java.lang.ArrayIndexOutOfBoundsException: 0' errors when starting JBoss EAP server

legacy Troubleshooting

Issue The server cannot be started due to the following error after installing DXP 7.4 on the JBoss EAP server: ERROR [io.undertow.request] (default task-1) UT005023: Exception handling request to /:...

Deploy Liferay DXP 7.3 as a Windows Service in a Liferay Bundle

legacy How To

Issue How to deploy a Liferay DXP 7.3 bundle as a Windows Service Environment Windows OS Resolution Download from Apache Tomcat windows binaries. Copy the missing files from the bin folder in the downloaded...

How to interpretate order in event actions like logout.events.post

legacy How To

Issue Imposing an order to event actions that can be defined either in portal-ext.properties or as an OSGi component (using key property) is somehow tricky. Environment Configuring an event action that needs to...

Can't change user's password: Passwords may not be changed under the current password policy.

legacy Troubleshooting

Issue As an administrator, when trying to change a user's password the message "Error: Passwords may not be changed under the current password policy" is shown. Under certain circumstances the message...

Unable to add 'related products' via headless API

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a site using a 'minium site template'. 3. Invoke the below API using CURL: curl --location --request PATCH...

The first FreeMarker Engine entry in the list cannot be removed by a user interface control

legacy Troubleshooting

Issue FreeMarker Engine interface has 2 variables: 'Restricted classes' and 'Restricted variables'. Open user interface: Control Panel > System Settings> Template Engines > FreeMarker Engine (in DXP 7.4). There is...

How can jQuery be enabled by default without using the Control Panel?

legacy How To

, knowledgeArticleType: howTo, legacy: true, name: How can jQuery be enabled by default without using the Control Panel?, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 67486, title:...

"No primary key column found for XXXXX" on upgrade process

legacy Troubleshooting

Issue During the upgrade process you could see this errors in your upgrade logs: 2021-09-30 14:25:57.235 INFO [main][UpgradeProcess:115] Failed upgrade process com.liferay.portal.upgrade.PortalUpgradeProcess in 8114...

Empty drop down icon is visible in calendar portlet for guest users

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Drop the 'Calendar Widget' on a page. 3. Configure the Calendar portlet to disable the RSS subscription. 4. Now, access the page as a guest user. Expected...

Log level of jsonwebservice

legacy How To

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. event...

Using the default locale property/environment variable won't change the language

legacy Troubleshooting

Issue Setting the default language in the portal-ext.properties, with the property company.default.locale=nl_NL or as an environment variable LIFERAY_COMPANY_PERIOD_DEFAULT_PERIOD_LOCALE=nl_NL doesn't change the...

Dockbar is temporarily unavailable workaround

legacy Troubleshooting

Issue Suddenly, while navigating or performing an action, an error like "Dockbar is temporarily unavailable" appears. Resolution Usually this error, if it doesn't happen consistently, is a consequence of...

User wants to setup a scheduler job, but only with one specific node within the cluster.

legacy How To

Issue User wants a scheduler job to run on only one specific node of the cluster. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution A cron job can be disabled in a certain node...

Scheduled job not failing over when master node goes down

legacy Troubleshooting

Issue You might encounter an issue with your custom scheduled jobs where they are not getting planned if the master node goes down and the new master is elected Environment Liferay DXP 7.0+ Resolution Make sure...

Show Number of Requests in Redirection > 404 URLs Tab

legacy Troubleshooting

Issue When I navigate to Site Administration > Redirection > 404 URLs, all URLs show 0 requests Environment DXP 7.3 Resolution For the 404 URLs Requests counter to track the number of views, View Count must be...

Scheduled publications are always scheduled using the server time zone on 7.1

legacy Troubleshooting

Issue Staging publishes scheduled for the future automatically defaults to server time zone, which does not allow for much flexibility unless one manually re-schedules them. Environment Liferay DXP 7.1 Resolution...

How to redirect a user's browser refresh request to the logout page

legacy

Issue Users should redirect to the Logout page whenever they refresh the page (CTRL+R) or attempt to reload the page from anywhere in the application. Environment Liferay DXP 7.2 Resolution There is no portal...

How to clear only a specific OSGi module directory from osgi/state/

legacy How To

Issue Is it possible to clear only the data from a specific module in osgi/state/ instead of clearing the whole directory? Environment Liferay DXP 7.0+ Resolution Imagine we want to clear the data of module...

I cannot save Instance Settings after changing the default web ID

legacy Troubleshooting

Issue I added the following property to the portal-ext.properties file: # # This sets the default web ID. Omniadmin users must belong to the company # with this web ID. # # Env:...

Web Content Display Widgets all Display the Same Content after Upgrading

legacy Troubleshooting

Issue When upgrading from 7.2 to 7.4, importing a .LAR file results in the web content display widgets all displaying the same content. Additionally, updating any one of the web content display widgets causes the...

ClassNotFoundException when using DynamicQueryFactoryUtil.forClass

legacy Troubleshooting

Issue When trying to using Dynamic Queries there can be ClassNotFoundException errors if the DynamicQuery is obtained using the method DynamicQueryFactoryUtil.forClass. Environment Liferay DXP 7.0+ Resolution To...

Database password needs to be changed

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Startup problems and slowness after installing an Antivirus on the Liferay host machine

legacy Troubleshooting

Issue After installing an Antivirus on the Liferay host machine, we have detected startup problems and slowness using the Liferay product Environment Liferay DXP 7.0-7.4 Resolution Official support policy for antivirus...

White space is showing while inspecting the view source

legacy Troubleshooting

Issue Steps to reproduce: 1. Take Liferay DXP 7.3 SP3. 2. Add the below properties in portal-ext.properties. com.liferay.portal.servlet.filters.strip.StripFilter=true strip.mime.types=text/html*,text/xml 3....

'Pre-bound JDBC Connection found!' exception

legacy Troubleshooting

Issue We have some custom modules using a common external DataSource. When module A calls module B within a database transaction, following exception is raised:...

java.lang.UnsatisfiedLinkError: Native Library xxxx already loaded in another classloader after redeploying

legacy Troubleshooting

Issue In our custom developments, we are using a Jar library that uses an external native loaded using JNI. When we deploy our custom development in a clean environment everything works fine, but if we redeploy it,...

Unable to sort the product by price

legacy

Issue Sort the product by price i.e. low to high or high to low by using the price:asc sort field via catalog delivery headless API. But, getting below exception: { "status": "BAD_REQUEST", "title": "Unable to...

'The string this-site,this-site does not correspond to a valid search scope preference' console errors

legacy Troubleshooting

Issue Even though the hotfix that was generated by including LPS-146763 is installed, the following errors appear. ERROR [default task-83][BaseJSPSettingsConfigurationAction:83] Unable to include JSP...

If the destination page is empty, the search bar portlet is temporarily unavailable

legacy Troubleshooting

Issue When the default '/search' parameter from the destination page field is deleted, the search bar portlet becomes unavailable. Steps to reproduce: 1) Start Liferay DXP 7.2 with fix-pack-17 (previous fix pack...

Audit logs for site page deletion

legacy How To

Issue Need to get audit logs for site page deletion/ update. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution There are no OOTB configuration available for getting the Audit...

Gradle build without internet connection

legacy

Issue How to build the Gradle workspace without an internet connection? Steps to run the gradlew command using offline mode Environment Liferay DXP Resolution We have improved the offline support in the most recent...

The Layout table still contains database references for removed sites

legacy Troubleshooting

Issue Not all references to a deleted site are removed since entries in the Layout table that had the site's groupId are still present after the deletion is complete. Steps to Reproduce 1. Start a clean DXP 7.3...

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