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Errors in the log file of the type "Redirect URL is not allowed" and seemingly unrelated symptoms

Issue There are traces in the log of this type: 2019-08-27 08:46:42.641 WARN [http-nio-8080-exec-4][PortalImpl:1003] Redirect URL .... is not allowed Additionally, some other issues appear at the same time: Some buttons...

EXT Plugin not deploying

legacy Troubleshooting

Issue EXT Plugin not deploying correctly through the methods presented in the documentation: Deploying an Ext Plugin Environment Liferay DXP 7.1 Resolution Deploy the EXT Plugin to marketplace/override folder...

LCS Activation Page redirect

legacy Troubleshooting

Issue The portal redirects automatically to the LCS Activation Page even with activation tokens deployed. Environment Liferay DXP 7.0+ Resolution Regenerate the LCS tokens, but with "Liferay Instance Activation"...

How to remove unnecessary parts from the URL / shorten URL / make URL friendlier

legacy How To

Issue We would like to remove the web/guest part of the URL, to shorten it e.g. http://www.example.com/web/guest/home-> http://www.example.com/home Environment Liferay Portal 6.2 Liferay DXP 7.0-7.4...

Audience Targeting is deployed but unavailable

legacy Troubleshooting

Issue After deploying and restarting, Audience Targeting is not available in site's Configuration > Audience Targeting. Tables corresponding to Audience Targeting are not created. Environment Liferay DXP 7.0, 7.1...

How can I execute a bulk update of the time zone of all users?

legacy How To

Issue After installing Liferay and creating all users, customer has realized that Liferay instance and all users are configured with the default timezone (UTC) but it should be updated to a correct one (ie: Europe/Paris)...

Page not found (404) redirects to the 'default' (Guest) web site

legacy How To

Issue When an incorrect URL is hit on the portal, the "The requested resource could not be found" error or Page not found error redirects to the default site and not to that particular site. Environment...

Control Panel App Manager not showing

legacy Troubleshooting

Issue The App Manager section in the control panel is missing. Environment Liferay DXP 7.1, 7.2 Resolution Try this list of steps: Stop the application server. Delete the contents of the...

How can I disable Liferay's xml log file?

legacy Troubleshooting

Issue In {Liferay_Home}/log folder, we can see two different files as below: liferay.2019-08-25.log liferay.2019-08-25.xml We only want "liferay.2019-08-25.log" file and need to disable "xml" file. Environment...

How to resolve AnnotationExceptions encountered during startup when updating 7.0 to de-67+ while using WebSphere

legacy Troubleshooting

Issue Using WebSphere FP 11 as our application server, we are unable to start up a 7.0 deployment after patching to de-67, and are receiving an AnnotationException in the log, as follows: Annotation processing failed...

After upgrading to JDK 11, Tomcat can not be started due to "NoClassDefFoundError: javax/xml/bind/DatatypeConverter"

legacy Troubleshooting

Issue After upgrading to JDK 11, Tomcat can not be started due to "NoClassDefFoundError: javax/xml/bind/DatatypeConverter" 28-Aug-2019 05:40:11.346 SEVERE [main] org.apache.catalina.core.StandardContext.listenerStart...

"Too Many Open Files" error in log

legacy Troubleshooting

Issue "Too Many Open Files" error is reported in the log. For example: 2019-05-06 09:41:20,142 SEVERE [org.apache.tomcat.util.net.NioEndpoint] Socket accept failed java.io.IOException: Too many open files at...

Child pages not displayed in Navigation Menu after upgrading to Liferay 7.2

legacy Troubleshooting

Issue After upgrading the portal to Liferay DXP 7.2, the child pages which were present in Liferay Portal 6.2 go missing from the Navigation menu in DXP 7.2. But, the child pages are present in Site Builder....

Liferay DXP and S3 security

legacy

Issue Does Liferay support server-side encryption on Amazon S3? Is Liferay calling S3 over HTTPS only? Will Liferay work on a restricted S3 bucket without public access? Environment Liferay 7.0 DXP Liferay 7.1...

Service Packs and Fix Packs Overview

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

How Liferay portal upgrades the content?

legacy How To

Issue The portlet id('s) which has included in the content of the web content portlet is not getting updated after upgrading the portal. Environment Liferay portal 6.2EE Liferay DXP 7.0 Resolution How Liferay works?...

No page can be displayed due to "Unsupported template" errors

legacy Troubleshooting

Issue DXP may not be able to display any portal pages due to HTTP 500 status as well as showing this error on the interface: An unexpected system error occurred. Unsupported template manager ftl and this one in...

How to resolve deployment issues following the installation of Fix Pack DXP-12 for Liferay DXP 7.1

legacy Troubleshooting

Issue Please bear in mind that special considerations should be taken after applying the Fix Pack 12 (DXP-12). After the installation of DXP-12, it has been reported that deployment errors related to several core...

Restarting JBoss node hangs at JGroups.connect() when using multicast

legacy Troubleshooting

Issue If I have a multinode cluster using multicast replication, and I set multicast.group.address["cluster-link-udp"] Restarting a node sometimes hangs when initializing JGroups channels. Environment Liferay...

'Link to URL' page type doesn't work for relative urls

legacy

Issue While creating a page of type 'Link to URL', If Absolute URL is given, the page is created successfully and is redirected to the respective link. If Relative URL like "/web/guest/e-learning1" is given,...

Changes to the Site Template

legacy

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Failed upgrade process for module com.liferay.dynamic.data.mapping.service - Nested exception: Content is not allowed in prolog.

legacy Troubleshooting

Issue After a seemingly successful upgrade to Liferay DXP 7.1 the following error is showing up in the logs while starting the DXP bundle: Failed upgrade process for module com.liferay.dynamic.data.mapping.service ...

Passing List of objects as json parameters gives NoSuchMethodException

legacy Troubleshooting

Issue When a service expects lists of objects, and I want to pass them as a JSON string in Liferay's JSON-WS UI, it returns with NoSuchMethodException. An example string is: [{ "+simplefoo":...

Implicit connection cache issue

legacy Troubleshooting

Issue Looking into the thread dumps, few threads were getting stuck as below with OracleImplicitConnectionCache and running out of implicit connection cache issue tomcat-http--300 - priority:5 -...

Server unable to start after upgrading to latest fixpack

legacy Troubleshooting

Issue After upgrading from the previous fixpack to the latest fixpack, the server is not getting started or the below error is thrown while starting the server. SEVERE [localhost-startStop-1]...

APR library not found

legacy Troubleshooting

Issue The Apache Tomcat works without the native libraries but degrading the performance. You can see the following message on the log: INFO: The APR based Apache Tomcat Native library which allows optimal...

Where to find the default system.properties file

legacy How To

Issue Where to find the available properties and its default values from the original system.properties used by the portal Environment DXP 7.1 DXP 7.0 Portal 6.2 Portal 6.1 Resolution You can find the portal-impl.jar...

Where to find the default portal.properties file

legacy How To

Issue Where to find the available properties and its default values from the original portal.properties used by the portal Environment DXP 7.1 DXP 7.0 Portal 6.2 Portal 6.1 Resolution You can find the portal-impl.jar...

LCS Client removed after Fix Pack 12 installation (Known Issue)

legacy Troubleshooting

Issue Liferay Connected Services Client is missing after applying DXP-12 Where is Liferay Connected Services Client.lpkg? Environment DXP 7.1 + DXP-12 (Fix Pack 12) Resolution At the time of writing July 11th 2019,...

Deployment of WAR files with many jar dependencies is very slow in DXP

legacy Troubleshooting

Issue If there is a war file which contains many jar dependencies in its WEB-INF/lib, deploying it to the osgi framework in DXP takes too much time - sometimes 20 minutes for a single WAR. Environment Liferay DXP...

I want to hide the password expiration warning message.

legacy How To

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

"App Manager is temporarily unavailable" error

legacy Troubleshooting

Issue I go to Control Panel > Apps > App Manager I do not see any Apps listed, just a red warning on the top of the page "App Manager is temporarily unavailable" In the console I see similar ERRORS: ERROR...

Deleting users using UserLocalServiceUtil.deleteUser(user) gets slow

legacy Troubleshooting

Issue UserLocalServiceUtil.deleteUser(user) API's performance decreases, when we try to use it to delete large number of users At first this job started deleting 1100-1200 users in 1 hour per day, but after...

JDBC roll back error when generating LAR to export sites

legacy Troubleshooting

Issue Whenever a LAR is tried to be generated the following message shows on the portal: Could not roll back Hibernate transaction; nested exception is org.hibernate.TransactionException: JDBC rollback failed Also on...

How to resolve when basic configuration portal properties are not read during startup

legacy Troubleshooting

Issue When starting a pre-built Liferay DXP bundle for the first time, some of the properties set in a portal-ext.properties file (such as the default.admin.* and company.default.* properties) do not take effect and...

What to check when Site Template changes are not propagating to sites

legacy Troubleshooting

Issue Changes made to a site template (such as adding pages and updating permissions for existing pages) are not propagating to sites, even though the changes are seen in the site template. There are no errors in the...

Post installation of fix pack de-63, server failed to start with the error message "URI is not hierarchical"

legacy Troubleshooting

Issue After installing the fix pack de-63, server failed to start and showing the following error in the server console. ERROR [Framework Event Dispatcher: Equinox Container:...

Cannot disable simultaneous login

legacy Troubleshooting

Issue After setting the following properties in portal-ext.properties, user can still login simultaneously. live.users.enabled=true auth.simultaneous.logins=false Environment Liferay DXP 7.1 Liferay DXP 7.3 Liferay DXP 7.4...

Spell check button does not appear on CKEditor toolbar

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

User 0 is not allowed to access - warning traces

legacy Troubleshooting

Issue Whenever the user is trying to log in, they are getting the below warnings: 2019-03-22 07:13:52.951 WARN [http-nio-8080-exec-366][SecurityPortletContainerWrapper:363] User 0 is not allowed to access...

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