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ナレッジベース 3899
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Known Behavior: Let's Encrypt certificate errors observed by users on old operating systems after Sep. 30, 2021
Troubleshooting
Issue Since October 2021, some of our Liferay Cloud end users with versions of operating systems that have reached end-of-life (macOS (10.12.1 and below), Windows (XP SP3 and below), iOS (10 and below), etc.) are...
Global site not included in the list of Recent sites
Troubleshooting
Issue When attempting to switch to another site, I don't see the Global site under the Recent tab, despite having visited the Global site. Environment DXP 7.3 Resolution This behavior is a bug caused by a change...
Unauthorized modification in Open Order Status
Troubleshooting
Issue The user who doesn't have the permission of 'Manage Order' is still able to update the order from an "Open" status to a "Quote Requested" status. Steps to reproduce: 1. Create a 'Minium' site. 2. Navigate to...
Block access of com_liferay_login_web_portlet_LoginPortlet
Troubleshooting
Issue There is a security vulnerability found wherein someone can create a page after being able to login through com_liferay_login_web_portlet_LoginPortlet. Therefore, how to block access of...
Adding a meta tag in a web content template with a description containing a single quote could break the HTML
Troubleshooting
Issue Create a web content with a description containing a single quote (') In the content template, the description is retrieved and added as a meta tag in the head section of the page using the following code....
How to display all iterations of a repeatable field
Troubleshooting
Issue I mapped a repeatable field to a fragment and I want all of the iterations of the field to be displayed. When I configure the field mappings, I can choose First, Last, or a Specific Number for an iteration...
Images are displayed with "?imagePreview=1" suffix, causing lower resolution images to be displayed
Troubleshooting
Issue Images on pages do not appear in full resolution on larger screens, even when the uploaded image has much bigger dimensions. The rendered HTML <img> tag contains a ?imagePreview=1 suffix, causing smaller image...
How to check if a portlet is used by any virtual instance in Liferay 6.2
Troubleshooting
Issue How can I check if a portlet is used by any virtual instance in Liferay 6.2? Environment Liferay Portal 6.2 Resolution Go to Control Panel > Plugins Configuration. Click the portlet you are checking. Find...
OpenID Connect Option Not Visible After Configuration
Troubleshooting
Issue Despite configuring OpenID Connect according to the documentation and enabling it in system and instance settings, the OpenID Connect option is not visible. No errors are observed in the logs. Environment...
Fragments inside Tabs and Drop Zone preserve their View Usages records after deleted
Troubleshooting
Issue I have an issue with the Tabs and Drop Zone fragments. I create a fragment and add it into a Tabs or Drop Zone fragment in a page. Upon checking the View Usages, it displays 2 entries. This is expected. However,...
Older Build Date of Zulu JDK 21 in 2025.Q1.1 LTS Container Image
Troubleshooting
Issue The container image liferay/dxp:2025.q1.1-lts contains Zulu JDK 21 with a 2023 build date. This date appears older than the Zulu JDK 11 build date in the 2023.Q4.4 image. Environment Liferay DXP 2025.Q1.1 LTS...
Json syntax error when trying to select web content structure from a template
Troubleshooting
Issue I upgraded from DXP 7.2 to 2024.q1.3. After the upgrade, I noticed that when I select a web content structure via a template, I receive a "Portlet is temporarily unavailable." in the UI and a JSON syntax error in...
React Custom Element Client extension mounts twice
Troubleshooting
Issue The react component mounts, then unmounts, and mounts again, causing any calls to Headless APIs within the component to execute twice. At this moment, the behavior can be reproduced with the...
Client Extensions deployment fails and status remains "Getting Ready"
Troubleshooting
Issue Client Extensions (CX) are not deploying and the status remains "Getting Ready".   Environment Liferay SaaS   Resolution The "Getting Ready" status for a Client Extension environment is expected before a...
Deploys not working for Webserver Service due to "could not build server_names_hash"
Troubleshooting
Issue Deploys do not complete and you can see the following logs: ERROR 2025/03/04 16:12:35 [emerg] 81#81: could not build server_names_hash, you should increase server_names_hash_bucket_size: 64 ERROR nginx:...
Web content repeated field is removed when import and overriding web content structure
Troubleshooting
Issue I have an issue with a web content structure. We migrated web content structures from previous updates to QR 2024.q3.7. When we use the option "Import and Override" of the web content structure, the existing web...
Issues with rendering a Grid and Web Content Display when in Preview Mode
Troubleshooting
Issue There is an undesirable behavior present when using the Preview Mode. When configuring a private page to use a Grid and Web Content Display, the content within the grid is not displayed correctly when...
Role deletion takes a long time
Troubleshooting
Issue We have found that when we try to delete a role, the system takes a long time to delete a role (a couple of minutes). We also have a large database of roles and sites which could also be having an affect on the...
When deleting a document included in a manual collection from the Documents and Media, the collection throws an error
Troubleshooting
Issue I have an issue with manual collections where a document is included. I create a document in the Documents and Media, add a manual collection, and add the created Document to it. When I remove the document from...
The custom date format in the display page template does not take effect for the Arabic locale
Troubleshooting
Issue I have an issue with the date format in the Display Page Template (DPT). I create a web content structure that has a date field. I create web content from the structure. I create a DPT with a fragment that has a...
Issue in expiry date of commerce product while updating product through headless api
Troubleshooting
Issue While updating the Commerce Product through the Headless API, the expiration date of the product is changing. Even if the expiry date is not included in the Request JSON of the Headless API, the expiry date...
I get the wrong payment term when I submit an order
Troubleshooting
Issue I create Payment Terms with Money Order and Pay Pal payment methods. The payment terms have different priorities. On the account, they set a payment term with a lower priority as the default payment term. After...
Guest user is unable to view Fragment images
Troubleshooting
Issue The fragment images that are present in the folder of the Resource tab are not visible to the guest user; however, they are visible only to an admin user. Steps to reproduce: 1. Create a user. 2. Navigate to...
The web content translation flag does not change to translated if the web content title is not changed when translating the content
Troubleshooting
Issue I have an issue with web content translation. I create web content with the default language and add a translation. However, when translating the content, if I do not modify the title of the web content, the...
Pagination Dropdown Menu Not Working
Troubleshooting
Issue The pagination dropdown menu does not work Selecting a different page in the pagination dropdown menu doesn't change the page Steps to Reproduce: In a vanilla Liferay DXP 7.3 bundle: Create Web...
Asset Publisher Displays Incorrect Number of Web Content
Troubleshooting
Issue When configuring an Asset Publisher, the number selected for display does not match what's show when publishing the page. The displayed number of articles is incorrect, even though it's set in the...
The text in a repeatable web content structure text field is not mouse-selectable on the Firefox browser
Troubleshooting
Issue I have an issue with the web content's repeatable text field. I create a structure with a repeatable text field. I add web content from the structure. When I type any text on the field, I am not able to highlight...
The form field value is lost when edited in a different site locale
Troubleshooting
Issue I have an issue with the Form field rule. I have a form submitted in English, when I update it in a different language (Greek) without modifying the original entry, the field rule entry is lost. Reproduction...
Users can see organizations they do not belong to in the Account Management menu
Troubleshooting
Issue I have an issue with Users who have certain organization roles. I create an organization and account and connect the Org to the Account. I create a user with an organization role and assign them to the...
Commerce orders missing after deleting user
Troubleshooting
Issue Commerce orders are missing or Order List is empty after deleting a user who placed an order "Error 404: NOT_FOUND, no user exists with the primary key" is seen in UI when attempting to access Orders page after...
Converting a widget Page to a content page created by a non-existent user fails with an error
Troubleshooting
Issue I am trying to convert a widget page to a content page created by a user who has been deleted from the system. However, when I try to do so, the conversion to a content page fails and an error is thrown in the...
With Staging publishing deleted items from the navigation menu is not possible via the advanced publication window
Troubleshooting
Issue I have a navigation menu that contains pages. I set the navigation menu as the main menu display on the site. When I remove a page from the navigation menu, and publish it to Live via the advanced publication,...
Master Page fragment style is not propagated to the Utility Page
Troubleshooting
Issue I create a fragment with a style and I create a master page, then I add this fragment to it, then I create a Utility Page based on the master page. When we configure an existing Content Page with the Master Page,...
In the Display Page Template changing display style of a Related Items Collection Provider in Collection Display fragment does not work
Troubleshooting
Issue I have an issue with the Style Display of the collection provider in a collection display fragment of the Display Page Template. I create a DPT and add to it a Collection Display fragment. I configure the...
With Staging the Dynamic Data List entry deletion is not published to Live via the DDL portlet
Troubleshooting
 Issue I would like to publish to Live a DDL deletion via the DDL portlet. I am on Staging. I create a widget page and add to it a DDL portlet, then publish it to Live. Then I create a DDL entry and display it on the...
When scrolling down the popup to add a page to a navigation menu, several nav menus do not appear
Troubleshooting
Issue I created many navigation menus (more than 20), when I add a page to the Site, on the popup window, I am not able to see all the navigation menus as I scroll down the popup window. Reproduction Steps: Start...
Import of Site with a page containing global navigation fragment fails
Troubleshooting
Issue When I try to import a Site with a page containing global navigation fragments, the import fails. Reproduction Steps: 1. Set up DXP 7.4 with u50 + hotfix-1915-7413 2. Go to the Global Site --> Site Builder -->...
After upgrading to u77, I am not able to edit users in Users and Organizations or Account Settings. I receive a NullPointerException error.
Troubleshooting
Issue I upgraded to DXP 7.4 u77. We are using an LDAP server. When I try to edit users via the Users and Organization or Account Settings, I receive an error in the UI: "Users and Organizations is temporarily...
Segmentation rule search error with number ranges
Troubleshooting
Issue When I create a user custom field with a decimal type with a certain value. We create a segment with this custom field. When setting the segment rule and starting the search based on the set value, the search...
Unmapped fragment value not showing after publishing
Troubleshooting
Issue I create web content and a web content dynamic/manual collection. Then, create a content page and add a collection display fragment to it and a paragraph fragment. when mapping the fragment and publishing the...

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