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Issue Trying to import a LAR file (or any other file type) larger than 10MB fails with the following message on the logs: Unable to parse upload request: UT000020: Connection terminated as request was larger than 10485760 Environment JBoss or Wildfly; Liferay DXP (any version)....

Issue js_loader_modules files are taking more time to load which degrades the portal's performance. To identify whether js_loader_modules file is Gzipped or not: Open the portal in Chrome incognito window. Press F12 and switch to the Network tab. Hit http://localhost:8080. Search...

Issue Cannot deploy certain App/plugins because of an "Unable to write ..." error. Some symptoms of this are: The App just sits in the deploy folder. The following error is reported in the log repeatedly: 2019-04-02 22:35:17.574 ERROR...

Issue A Friendly URL can be set to change the URL that users see when accessing a specific site. However without the Home URL being updated attempting to access the bundle at its base address will return a "Not Found" page. Environment Liferay DXP 7.0 Liferay DXP 7.1 Resolution When...

Issue The following ORMException and StaleObjectStateException are reported in the log 2019-03-25 01:59:12.172 ERROR [http-nio-8080-exec-9][MainServlet:525] com.liferay.portal.kernel.exception.SystemException: com.liferay.portal.kernel.dao.orm.ORMException:...

If third-party cookies and site data are blocked then logging into marketplace through the control panel will not work and time out with an error on being unable to connect to the server. Resolution If cookies cannot be enabled, you can always add the following extension to be allowed:...

This article describes a known issue in the Forms portlet when upgrading from DXP 7.0 to DXP 7.1+. During the upgrade, a validation error is thrown as follows: Unable to upgrade the visibility expression "equals(Options, "Others") then abc" to a form rule Continuing on:...

This article documents a limitation when viewing content based on a User Segment in the Audience Targeting app that uses the Physical Screen Size attributes as a Mobile Device Rule. It was discovered that users could not view any content created with this set of conditions. This means...

Issue When upgrading to Liferay DXP 7.0 or DXP 7.1 and using the SP1 + Tomcat bundle, the wrong version of Tomcat is suggested by the Upgrade Tool For 7.1 the bundle includes Tomcat 9.0.6, but the Upgrade Tool is configured to recommend version 9.0.10 For 7.0 the bundle includes Tomcat...

Issue If a publication on staging is made and the server is shut down, the publication will stay on queue on start-up and, even if cancelled, no more staging publications can be made. The following java class stays queued: BackgroundTaskResult backgroundTaskResult = ...

 While using a new instance of the Liferay Portal, some environments may encounter the following error: ORA-01452: cannot CREATE UNIQUE INDEX; duplicate keys found Resolution This error occurs do to an error in the creation of sample data by the create-*.sql scripts. This results in...

After upgrading from Liferay Portal 5.2, permissions settings may act in an undesirable manner. This could include not being able to change permissions, as well as not being able to access the control panel or any other areas of the portal that require something other than guest...

When running Liferay with more than one node on a load balancer, sometimes, when generating urls for buttons, they can receive a incorrect url or sometimes a null value. Resolution Using the: redirect.url.security.mode=domain property in portal-ext.properties will fix this...

When uploading documents larger than 3Mb via web call, an error may be thrown: 13:45:27,141 INFO [PortalImpl:4366] Current URL /documents/10162/179749/Certification+Tracking+Database+CSC+v2.0+Production.zip generates exception: null 13:47:20,403 WARN [StreamUtil:85] ClientAbortException:...

This article pertains to portals in which LDAP is configured in Liferay Portal 5.2.x and an upgrade is performed. When a user attempts to login, an error is thrown, and the user is not authenticated. 18:44:06,854 ERROR [LDAPAuth:321] Problem accessing LDAP server...

This article is designed to help administrators tune performance in Liferay DXP 7.0 when the active thread count approaches the maximum allowed thread count. The reason for this performance issue is because the values for the...

This article serves as a troubleshooting guide. During a thread dump, your server may hang indefinitely due to the blocking portal cache. Blocking portal cache is one of the caches that the Liferay platform uses for clustering; it is not a hibernate cache, it is what Liferay uses with...

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article describes the scenario where the Carousel portlet (a third party app made by XTIVIA) and Ehcache...

This article addresses a situation where customers might encounter a BadPaddingException in the logs. This occurs if customers have two instances on the same domain; when a user tries to access another instance on the same domain, the exception will be thrown. 2018-05-31 03:10:32.353...

This article documents the common configuration errors you may encounter while upgrading to Liferay Digital Experience Platform (DXP), versions 7.0 or 7.1. Read below to discover the steps you can take to resolve these issues or avoid them altogether. Resolution Error: Upgrading to DXP...

This article documents a solution if subscribers are using an Oracle database and using JDBC_ping as the discovery protocol in a clustered environment. The issue is that the JGroup's default initialize_sql value is incompatible with Oracle. As a result, the JGROUPSPING table is not...

In some cases, JGroups may not get a response when trying to bind to an address. In this case, an exception like the following can be thrown: 05:50:53,559 ERROR [Framework Event Dispatcher: Equinox Container: 70881daa-756e-0016-1bfa-e3d1d4e1b271][com_liferay_portal_cluster_multiple:97]...

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Beginning in Liferay 6.0 EE SP2, the "addedbyLDAPImport" column was added to the usergroup table. The purpose of...

This article provides a brief checklist of items to run through when your server is frozen, or goes down entirely. Collecting this information before opening a support ticket is a significant step towards helping us to provide you with a quick resolution. Resolution To help our Support...

After an upgrade to Portal 6.1 EE GA1 when clicking on Control Panel > Portal settings, an error pops up: 11:53:46,699 ERROR [BeanPropertiesImpl:480] jodd.bean.BeanException: Simple property not found: hostname Invalid property: 'AccountImpl#hostname' (actual:'AccountImpl#hostname',...

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. The following comprises a list of issues that administrators have experienced in running an upgrade, along with...

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article describes an issue inherent in the PDFBox library that causes a JVM crash upon image conversion....

This article documents an issue where the image editor does not load on WebSphere, as well as steps to resolve the issue or avoid it altogether. This issue is caused by one of the JS files served within the JS editor having some characters that are not allowed in the default encodings....

This article documents the issues with setting up a sharded database and lists steps to resolve the issue or avoid it altogether. Resolution Error: Users are unable to create content specifically on a sharded database in Liferay DXP 7.0. Summary: Database Sharding settings in the...

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. When Liferay Portal is running on a Websphere Application Server 6, a NamingException error is thrown. Example:...

Before the portal-84-6210 fixpack, the DDMTemplate editor UI was missing the cacheable checkbox. This issue caused each DDMTemplate that was saved into the DB to not be cached. This article provides a solution to a potential heavy performance drop casued by XML parsing and template...

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not...

By default, the Liferay platform does not define a SAXParser. But please note that a SAXParser contains the logic that can parse XML files. Liferay does not define a SAXParser because certain setups (e.g. Weblogic) may already have a SAXParser; trying to override them with Liferay's own...

This article describes a known issue where the platform may not start if JAVA_HOME/bin is not defined in the PATH variable. DXP 7.0 and 7.1 requires JAVA_HOME and PATH variables to be set. However, the platform only needs JAVA_HOME set. If JAVA_HOME/bin is not set in the PATH variable or...

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article outlines a small set of issues that exist within the core-5 fix pack as well as their resolutions....

When using RHEL 7.4, and viewing a captcha, or when navigating to Control Panel > Configuration > Server Administration, the following stack trace will appear in the application server logs. That is catalina.out for Tomcat. Caused by: java.lang.ArrayIndexOutOfBoundsException: 0 at...

This article outlines a specific known issue that exists within Liferay Portal 6.1 EE GA3 SP3 and provides a link to follow its resolution. Resolution At the time of release, there is one known issue with Liferay Portal 6.1 EE GA3 SP3. In this version of Liferay, a...

This articles serves as a troubleshooting guide for users working in Liferay DXP 7.0. When it comes to adding assets using the alloy editor on Windows OS, you may encounter some difficulties. The browser may display a ReferenceError: CKEDITOR is not defined, and the console may...

This article documents steps on how to increase the audit message max queue size that leads to an UnsupportedOperationException.  By default, System Settings > Foundation > Audit > "Audit message max queue size" is set at 200. The value is supposed to be greater than 0. This specific...

This article helps troubleshooting MySQL when executing the VerifyProcess. Small Max JDBC Connection Pool causes JDBC Connection Exhaustion if the VerifyProcess is executed concurrently; when a user has a max Tomcat JDBC Connection Pool size configured or defined as less than the numbers...