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The following is a checklist for getting blogs to stage if you're experiencing difficulties. While the example is blogs, this could apply to any content. Resolution When attempting to stage blog content: Before turning on...

Group Mapping Left Blank In LDAP Export Leads to Errors

legacy Troubleshooting

This articles serves as a troubleshooting guide. When Liferay is configured to export users from the portal to LDAP, the following error is encountered: 09:18:31,903 ERROR [LoginAction:128]...

SQL Server Database May Lock When Publishing Content in a Staged Environment or Importing a LAR

legacy Troubleshooting

Liferay portal may appear to hang or be unresponsive when importing a LAR or publishing to staging. This occurs if the database used in your environment is a SQL Server with default...

Content Not Being Found By Search

legacy Troubleshooting

When searching the portal, you may find that search fails to find a piece of content (articles, images, message board, blog posts, etc). This can happen due to multiple reasons:...

CKEditor Issues in Liferay Portlets

legacy Troubleshooting

Many Liferay portlets—such as the Blogs portlet, the Web Content portlet, the Wiki portlet, and so on—utilize CKEditor. This article discusses ways to approach and troubleshoot issues involving CKEditor within...

Internet Explorer 11 Memory Leaks

legacy Troubleshooting

Issue This article describes a known issue specific to Microsoft Internet Explorer 11 (IE11) as documented on LPS-73892. Liferay has discovered a memory leak occurring in IE11 and Edge. As the browser memory usage of...

Known Issues: Liferay DXP 7.1 Fix Packs and Service Packs

legacy Troubleshooting

Note: This article is no longer maintained and is only made available for your reference. All the information in this article can now be found in the Liferay DXP Release Notes. This article documents a list of known...

Unable to Access Liferay Due to Missing Theme(s)

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. When...

Lucene Indexing Errors

legacy Troubleshooting

If organizations are missing in the control panel and are accompanied by Lucene indexing errors they can be the result of not having the proper settings. Resolution In...

License fails to deploy due to permissioning

legacy Troubleshooting

One error that can occur in deploying licenses doesn't have anything to do with the app server but rather arises due to the permission settings on the operating system. Some symptoms...

Installing the New Version of Renamed Marketplace and Enterprise Search Applications in DXP

legacy Troubleshooting

Introduction This article documents how to install the new version of a renamed Marketplace application in Liferay DXP. The names of some Liferay Marketplace applications have been changed in order to distinguish...

Unable to upload documents to Document Library from remote machine through web service larger than 3MB

legacy Troubleshooting

Information about products not created by Liferay is provided for informational purposes only and does not constitute Liferay Support recommendation nor endorsement. Liferay also does not assume any...

Syncing between Servers with different groupIDs causes Liferay Sync to crash

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. After...

Common Errors When Applying CSS in DXP 7.1

legacy Troubleshooting

This article documents the CSS in Web Content Management and lists steps to resolve the issue or avoid it altogether. Resolution Error: CSS in the template is not applied to web content articles Summary: Users who...

WstxEOFException End of file exception errors while upgrading with SQL Server

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. When...

Virtual hosts error caused by search engine robots

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. During the...

Unable to Publish Pages With Type 'Link to Page' When Page Versioning Is Enabled

legacy Troubleshooting

This article describes a known issue that makes it impossible to publish pages with "Link to Page" type, when Page Versioning is enabled. Steps to Reproduce Create a new Site. Activate Staging with Page Versioning...

Older Version of the JavaMelody Hook Prevents Creating Structured Web Content in Liferay Portal 6.2 SP13 and above

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article documents the solution to...

Sync Unable to Connect to Upgraded Liferay Portal 6.2

legacy Troubleshooting

If a 6.1 portal is configured to work with Liferay Sync 1.2 or below, and then that portal is upgraded to Liferay 6.2 EE, Liferay Sync may not be able to connect to the portal. Resolution If you are experiencing...

PropertySettingJobFactory WARN Messages Appearing Within Clustered Environment

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Several...

SQL Errors in the Console When Re-ordering Site Pages on Oracle Database 12.1.0.2

legacy Troubleshooting

Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any...

Authentication Error When Logging In With Google Account

legacy Troubleshooting

This article documents an authentication error when attempting to log in to the portal instance using a google account. Listed below are the steps to resolve the issue or avoid it altogether. Resolution Error:...

JSP Compilation Errors when Deploying Liferay Portal 6.2 on Apache Tomcat 7.0.75 (Or Higher)

legacy Troubleshooting

This article documents a known issue when administrators deploy Liferay Portal 6.2 EE on Apache Tomcat 7.0.75 (or higher). An error will appear in the console (see truncated log below): An error occurred at line: [430]...

Liferay Portal 6.2 EE SP14 Known Issues

legacy Troubleshooting

This article lists the issues that exist in Liferay Portal 6.2 EE SP14. Resolution Status: Fixed Description: Complete local is prepended to the URL when setting local.prepend.frendly.url.style to 2. Resolution:...

Users Not Appearing After Reindexing

legacy Troubleshooting

This article describes a situation where no searchable data appears in Liferay DXP 7.0, as if the indexes disappeared and reindexing does not resolve this. It is possible that your indexes have been set to...

Performance Issue With LDAP Imports When Using Oracle Database

legacy Troubleshooting

This article is regarding a performance issue that may surface when executing an LDAP import using the UserGroup method for a large amount of users. Specifically, the issue is that the...

Export Process Fails if the Asset Name Has a Forbidden Character

legacy Troubleshooting

This article documents a known issue in the export process if any asset has a forbidden character in the name. These characters are usually reserved for HTML and XML and thus should not be used. In the case of...

JSON Authentication for Custom Portlets

legacy Troubleshooting

Liferay will support our API and resolve any issues and answer any questions having to do with the API itself or any other part of Liferay's software. Issues and questions regarding custom development may be handled by...

Enabling strip.css.sass Results in an Exception

legacy Troubleshooting

When strip.css.sass.enabled is set to true in the portal-ext.properties, a MalformedURLException will be thrown: ERROR [http-bio-8080-exec-1][VirtualHostFilter:323] java.net.MalformedURLException: Path null does not...

Developer License Marked as Invalid on Liferay Portal 6.2

legacy Troubleshooting

Between fix packs "portal-96" and "portal-109", there is a known issue with license handling. When the maximum connection limit is reached, the license page is displayed and the license itself is marked as...

Installing a Patch Without Correctly Shutting Down Liferay Portal Corrupts the Portal Files

legacy Troubleshooting

When using patching-tool version 20 and below, corruptions of portal files can occur if a patch is installed when the portal is not completely shutdown, or if it is still running....

Importing Large LAR Files Fails

legacy Troubleshooting

Importing Large LAR files (100MB+) may fail in Liferay Portal. Below are some version-specific recommendations: For versions before DXP 7.1 Increase the size of the following property:...

Remote Staging Issues with Large Amounts of Data

legacy Troubleshooting

This article describes known issues that have been encountered when publishing large files using Remote Staging. Resolution Affected Products Liferay Portal 6.2 EE SP5-SP10 Known Issue: Invalid checksum for LAR file...

Dockbar Display Error After Patch Installation With Patching Tool

legacy Troubleshooting

After installation of a new hotfix, the dockbar fails to display and an error message can be found in the logs: ERROR...

Activating a Marketplace App Through a Proxy Server

legacy Troubleshooting

If a Marketplace app activation key is acquired via OrderId, the Liferay bundle will try to validate the key by accessing www.liferay.com. This is an issue if the server requires a forward proxy to access the...

No Logs in Elasticsearch

legacy Troubleshooting

This article documents a known issue with Elasticsearch operating mode when switching from REMOTE to EMBEDDED operation. Any changes in configuration do not take effect unless the...

Unable to Build a DXP 7.1 Theme in Developer Studio

legacy Troubleshooting

This article documents a known issue when building a theme in DXP 7.1, using Developer Studio 3.3. Steps to Reproduce Start Liferay Developer Studio 3.3 with a 7.1 workspace project. Go to New --> Liferay Module...

Inconsistent Check Interval Times Expires Web Content Articles Prematurely

legacy Troubleshooting

This article documents a known issue when configuring the Web Content check interval settings, and provides a workaround for the user. This known issue only affects Liferay Digital Experience Platform 7.0. To configure...

Slow Publishing and Import Time for Site When Permissions Are Included in the LAR file

legacy Troubleshooting

When a site has many roles and permissions, publishing the site will be significantly slower when the permissions are included in the import. Please see the following steps to...

Deployment Fails to Restart With Liferay Sync Connector 4.0.1

legacy Troubleshooting

This article documents a known issue that may arise while deploying Liferay Sync Connector 4.0.1 (the latest version at the time of this writing). If users deploy Sync Connector 4.0.1 .lpkg file on Liferay Digital...

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