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Encountering NullPointerException while creating relationships using Oracle database

Issue Steps to reproduce: 1. Configure Liferay DXP 7.4 with the Oracle database. 2. Navigate Applications Menu > Control Panel > Objects. 3. Create a custom object. 4. Create a text field and mark the unique...

Duplicate user errors when setting up a SAML Authentication to replace an existing Token-Based SSO

legacy Troubleshooting

Issue When trying to set up a SAML authentication to replace existing Token-Based SSO, there are errors that populate stating that the user and/or email address is already in use. A user with company 1xxxx and email...

Please select a tool from left menu

legacy Troubleshooting

Issue When we click on the search button on the management toolbar before the page is fully loaded causes an error: Please select a tool from left menu Environment Liferay DXP 7.4 Resolution The observed behavior...

Users are taking time to load in the relationship tab

legacy Troubleshooting

Issue Facing issue while creating an object with a many-to-many relationship with the User object. While adding an entry of a particular object and trying to associate the User with that entry, the list of...

Unable to view users assigned to a particular Site Role

legacy Troubleshooting

Issue Unable to view the "Users" tab or section to view the list of users assigned to the particular site role in order to verify & delete unwanted users. Steps: Navigate to Control Panel > Roles > Site...

Workflow process builder source view is not laoding

legacy Troubleshooting

Issue Users are unable to see the process builder's source view when upgrading from update 40 to higher upgrades. Environment Liferay DXP 7.4 update 40+ Resolution The observed behavior is only noticeable if the...

Users cannot edit some fields when using Firefox 119.

legacy Troubleshooting

Issue It has been noted that when using Firefox 119 users cannot edit some fields in certain widgets, affected Widgets included: calendars, categories, and blogs. Environment DXP 7.3 Resolution Updating to Firefox...

The user can no longer edit and add new web content after enabling the local staging

legacy Troubleshooting

Issue When staging is enabled, the user with the web content editor role will be unable to add or edit any web content in the staging environment. Steps to reproduce: Create a site On-site configuration enables...

Unable to add new language in Liferay DXP

legacy Troubleshooting

Issue Set the new locale language from the available language to the current language. The below error appears on the UI. Steps to reproduce: Add the new language to Web.xml by navigating...

Is Liferay vulnerable to CVE-2023-33946

legacy Troubleshooting

Issue I would like to know if Liferay is vulnerable to CVE-2023-33946? Environment Liferay DXP 7.4 U1-U48 Resolution Yes, the Liferay is vulnerable to this CVE, the resolution is update to Liferay 7.4 U49 (or...

After changing password on Tivoli's LDAP server, users can't login for up to 20 minutes

legacy Troubleshooting

Issue On Liferay DXP (any version) connected to an IBM Tivoli Directory Server via LDAP, the users cannot login to the portal immediately after changing their password or any attribute on said LDAP. The...

Uncaught (in promise) SyntaxError When Creating a New Website

legacy Troubleshooting

Issue When try to create a new website from Control Panel > Websites, I can't create a new website. I don't get any error messages in Liferay logs, but in the Browser Console, the following error message appears:...

Does Apache Log4j Vulnerability CVE-2021-44832 affect Liferay ?

legacy Troubleshooting

Issue The Liferay uses the log4j-core Library which was reported to have a vulnerability. Environment Liferay DXP 7.1 Liferay DXP 7.2 until fix-pack 16 Liferay DXP 7.3 until SP3 Resolution Yes, the Liferay is...

How to create a filter by status using GraphQL

legacy Troubleshooting

Issue If you need to filter by status and execute this query: query{ c { countrieses (filter:"status eq pending"){ items { status id selected } } } } You'll get this error: { "errors": [ { "message": "Exception while...

RoleLocalServiceUtil.addRole creates the role in the main instance

legacy Troubleshooting

Issue We are trying to use the scripting console to create roles. Either we are not doing this correctly, or something is not working correctly. When creating the roles we use RoleLocalServiceUtil.addRole to which we pass...

After migrating to a newer update, UI elements are misaligned or not displaying properly

legacy Troubleshooting

Issue After moving to a newer update, UI elements are misaligned or not displaying properly Environment This was observed in a recent case where a Liferay DXP 7.4 Update 47 environment was migrated to the 2023 Quarterly...

Video previews not being generated

legacy Troubleshooting

Issue Video previews are not being generated in the environment. There are not error related in the logs (memory, space, etc) when a mp4 video is uploaded, for example, but the preview is never created....

Elasticsearch setup without a proxy

legacy Troubleshooting

Issue I have a web proxy in place and Liferay uses it when trying to connect to a remote Elasticsearch server, which causes the connection to fail. I do not want Liferay to use the proxy when trying to connect...

Why does %E2%80%8B appear at the end of my friendly URL?

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue A friendly URL has been configured, but when accessing the link,...

Web Content is not fetched with Headless Delivery API structured-contents

legacy Troubleshooting

Issue When I use the headless API (o/headless-delivery/v1.0/sites/X/structured-contents) to obtain the web contents of a certain site X, no results are returned. Environment Liferay DXP 7.3 Resolution Make sure you...

Journal Search Services Were Removed

legacy Troubleshooting

Issue My custom code uses JournalArticleLocalServiceUtil.search API and it is not working in 7.4 U72 anymore. Environment Liferay DXP 7.4 Resolution This API (JSONWS: journal.journalarticle/search) is removed by LPS-179287...

The single approver doesn't work when Groovy has been added to the blacklist

legacy Troubleshooting

Issue Workflow doesn't work if I add com.liferay.portal.scripting.groovy.internal.GroovyExecutor to the blacklist file com.liferay.portal.component.blacklist.internal.ComponentBlacklistConfiguration.config ...

Clean previous deployments which are stuck in a "in progress" status

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue You have run several deployments in the same environment and...

An Error is encountered when using Patching Tool 4.0.1 to install patches for Liferay 7.3.

legacy Troubleshooting

Issue An Error is encountered when using Patching Tool 4.0.1 to install patches for Liferay 7.3: Upon running: patching-tool.bat info: Problem while reading patch...

Changes made to Questions widget configuration aren't reflected after being saved

legacy Troubleshooting

Issue Changes made to the field layouts in the Configuration page for the Questions widget are not being reflected on the page where the widget is deployed. This issue can be reproduced with the following steps. Start...

Downloading Backups via the CLI Tool

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We use CLI to download the database backup but the download is failed...

The warning 'This field is reruired.' can't be displayed properly under the Select From List in a multistep form

legacy Troubleshooting

Issue The warning of the required field can't be displayed properly in a multistep form under the Select From List as below: Environment Liferay DXP 7.1 Resolution This was fixed by LPS-197367, please open a help center...

Error when uploading document via WebDAV

legacy Troubleshooting

Issue When trying to upload a document with required fields by WebDAV, the following error is shown: "Error while copying file": There was an error copy the file into...

Error When Installing Liferay Developer Studio on a MacBook Pro M1

legacy Troubleshooting

Issue I would like to install Liferay Developer Studio on a MacBook Pro M1 computer When trying to install an error message is received "LiferayWorkspace-[date]-osx-installer" cannot be opened because the developer...

Re-indexing is not working properly

legacy Troubleshooting

Issue When performing the full re-indexing the following error appears in the logs org.elasticsearch.ElasticsearchStatusException: ElasticsearchStatusException[Elasticsearch exception...

Is it possible to clean up DDMTemplateVersion table? How?

legacy Troubleshooting

Issue DDMTemplateVersion table has many records and we are not using it. In addition, it can cause some minor performance issues. Is it possible to clean up that table? Environment Liferay DXP 7.4+ Resolution NOTE: Be...

When using Firefox 119.0 I cannot write in editable fields

legacy Troubleshooting

Issue Unable to edit or fill web contents, I can't edit fields in the forms, The keyboard doesn't appear when creating or editing an event in the calendar. Environment DXP 7.0, DXP 7.1, DXP 7.2 and DXP 7.3 DXP...

Users are not able to log in due to transaction lock errors in database

legacy Troubleshooting

Issue Some users are not able to log in to the environment, even after clearing the database cache The user generally encounters a temporarily unavailable banner or a not authorized 401 error The following transaction...

Clicking back arrow on page when editing a page results in a NullPointerException

legacy Troubleshooting

Issue When editing a page, exiting using the back arrow leads to an error page instead of the previous page and a NullPointerException in the log Environment DXP 7.3 u18 Resolution Upgrade to 7.3 u34 or seek...

Implementing an Item Selector

legacy Troubleshooting

Issue I am trying to create an Item Selector using the article Implementing an Item Selector On step 5, Portlet shows but clicking on the "Select button" gives error message in console and nothing else happens...

Many-to-Many relation with Commerce Product

legacy Troubleshooting

Issue If having a Many-to-Many relation with Commerce Product and defining an Object Layout with a tab for the Commerce Products relationship > it doesn't work. Users cannot select products. Environment Liferay DXP...

Service shows as starting in the UI and not completing

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Around Oct. 9th, 2023, after deployment, console shows...

Admin user can't access anything

legacy Troubleshooting

Issue We created a cloud environment, cloning our local environment, and while the local admin user works well, the cloud admin doesn't seem to have the same rights and can't access anything an admin...

"Unknown product version" error

legacy Troubleshooting

Issue I received "Unknown product version" error while I wanted to use my new hotfix. Environment Liferay DXP 7.3,dxp-2-7310,hotfix-2058-7310 Resolution The reason for the Patching Tool to display the...

Backup fails with Error: Retry total time limit exceeded

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Backup failed with the below exception:...

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