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java.lang.ClassCastException: class com.liferay.util.axis.SimpleHTTPSender cannot be cast to class org.apache.axis.Handler error when using axis library to call an external web service

legacy Troubleshooting

Issue We have implemented a custom code in an OSGi module that uses the Apache Axis client and is trying to invoke an external SOAP web service. When we try to call the external service, a ClassCastException error is...

Asset Publisher Page selector doesn't work

legacy Troubleshooting

Issue When I try to change the Page number in the combo box of the Asset Publisher, It always remains on the same page. Environment Liferay DXP 7.2 Fix Pack 14 or below Liferay DXP 7.3 Fix Pack 2 or below Resolution For...

Fragment and page templates with Japanese titles fail to export.

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Please be aware that the page you are viewing has been...

Error when updating SEO information after changing localization language

legacy Troubleshooting

Issue It is not possible to update SEO settings after changing the portal language. The message Error: Your request failed to complete is reported in the UI and we see the following error in the log: No render...

How to update moment.js library

legacy Troubleshooting

Issue For security reasons we need to update the moment.js library from version 2.24.0 to version 2.29.4 How do I update the moment.js library in Liferay DXP? Security vulnerabilities in moment.js 2.24.0:...

Unable to add the product with promotion to the cart

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a new site by using the 'minium site template'. 3. Navigate to Promotions and add the promotion to a product. 4. Navigate to Accounts > Create an...

All search widgets shows "Portlet is temporarily unavailable"

legacy Troubleshooting

Issue The sort widget breaks the search page Steps to reproduce 1) Go to the search page 2) Add a sort (search) widget to the page and refresh Expected Behavior: The Sort widget is successfully added without an...

com.liferay.portal.kernel.exception.NoSuchResourcePermissionException: {companyId=20100, name=com.liferay.translation.en_US, primKey=com.liferay.translation.en_US, scope=4}

legacy Troubleshooting

Issue When we open "Site Builder" => "Pages" the following error is thrown and site pages are not displayed: com.liferay.portal.kernel.exception.NoSuchResourcePermissionException: {companyId=20100,...

Widgets don't have all configuration options when using a custom theme

legacy Troubleshooting

Issue After applying a newly created theme to the Look and Feel of a Site's pages, I can only see Permissions and Configuration Templates when trying to configure a widget. Environment Liferay 7.4 Resolution...

Related Assets widget not showing articles from other sites.

legacy Troubleshooting

Issue Expected Result - When I add an asset to the Related Assets widget all related assets from the main Asset Publisher are visible in the widget. Observed Result - The Related Asset widget only shows related...

JournalArticleLocalServiceUtil.updateArticle(JournalArticle) does not update the translation of my Web Content's title programmatically

legacy Troubleshooting

Issue The direct modification of the title through JournalArticle object by manipulating the titleMap variable does not alter the Web Content's title when calling...

Liferay UI Panel - collapsed attribute by default

legacy Troubleshooting

Issue After trying to use Liferay UI panels in a default collapsed state, the attribute does not seem to be working. If I put the following example code in a widget template the panel will appear as extended by...

Site Friendly URL not available

legacy Troubleshooting

Issue I try to change the friendlyURL of one site to "site01" and I can't, it returns the error: Error: Please enter a unique friendly URL. Site and site01 site01 have the same friendly URL. Checking the rest of...

Portlet options lost after upgrading to 7.4 U51+

legacy Troubleshooting

Issue After upgrading to 7.4 Update 51+, the Export/Import, Configuration or Remove portlet options are lost. This error does not happen if the Classic Theme is applied. Environment Liferay 7.4 Update 51+...

Webhooks not being created with GitLab due to GitLab connection to Jenkins

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Webhooks are not being created when trying to connect a GitLab...

Button '-' doesn't work when creating a structure with repeatable field

legacy Troubleshooting

Issue When clicking on the '-' button, the field should be deleted Steps to Reproduce: 1) Navigate to Content & Data > Web Content > Structures. 2) Create a new structure as follows: Field 1 Type: Text Localizable:...

Order Id is not searchable on 'On-Order' Tab in Inventory portlet

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Catalog Page > Account Management. 3. Create a business account and place 2-3 orders individually. 4. Navigate to inventory and go inside the...

Duplicate product name is not saving

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to any existing product. 3. Click on the ellipsis action button > Duplicate > Provide any name to the product. 4. Choose catalog from the drop-down....

jodd.bean.BeanException is thrown when user clicked on 'Submit for publication' inside discount portlet

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Control Panel > Applications > Workflow > Process Builder > Configuration > Edit Commerce Discount and apply Single Approver workflow. 3. Navigate...

StackOverflow error happens when add too many fragments into their DropZones

legacy Troubleshooting

Issue StackOverflowError when loading a page with many fragments Steps to reproduce: 1) Create a new Page 2) Add container Fragment 3) Add approximately 110 Fragments within the container 4) Publish the Page...

Segment not working with request parameter option

legacy Troubleshooting

Issue Segment not working using Request Parameters filed. The issue can be replicated using Widget Page as well as Content Page. Steps to reproduce: Create a Blank page named "test" Create a Basic Web Content Go to...

Errors Suggesting a Search Bot Attack

legacy Troubleshooting

Issue We are seeing many abnormal errors in our Liferay catalina logs all of sudden. We have tried restarting, but the errors continue. What could these mean? ERROR [ajp-nio-0.0.0.0-8009-exec-19][MVCPortlet:557]...

Commerce orders API - how to filter results by orderStatus?

legacy Troubleshooting

Issue I am trying to filter orders fetched from the API /o/headless-commerce-admin-order/v1.0/orders by orderStatus, but that does not seem to be possible. Steps to reproduce: 1. Create an order and accept it 2. GET...

Search results can be incomplete when highlighting is enabled

legacy Troubleshooting

Issue With highlighting enabled, search results only shows those sentences which match. If there are no matches, it shows all sentences. This can affect the title, summary and other result fields. Environment Liferay DXP...

Contents without URL shouldn't link

legacy Troubleshooting

Issue Contents without URLs linked when used in a Navigation Menu Steps to reproduce: 1) Create web content and set None in the display page selection 2) Create a Site Navigation Menu and add the created web...

Activities portlet doesn't show journal updates

legacy Troubleshooting

Issue The Activities widget/portlet does not notify when a Web Content is edited, it only notifies when a Web Content is either created or deleted. Environment DXP 7.4.x DXP 7.3.x DXP 7.2.x Resolution...

How to generate build logs with the --verbose flag in Liferay PaaS

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes builds fail and we don't have enough...

How to resolve Jenkins failing to build a service with a non-zero status of 127

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to build the Liferay PaaS service, our...

liferay-asset:asset-display doesn't show the items

legacy Troubleshooting

Issue When changing from <liferay-ui:asset-display> taglib to <liferay-asset:asset-display> taglib using same parameters, the latter doesn't show any items. Environment Liferay DXP 7.4 Resolution You have to...

Whitespace below document on an embedded page

legacy Troubleshooting

Issue While using an embedded page with single page PDF url, a big white-space gets added to the page affecting the look and feel of the page. Steps to reproduce the issue: Upload a PDF document of single page on...

Widget title gets saved without clicking on '✓' icon

legacy Troubleshooting

Issue While editing the title of any widget on a widget page, it gets saved even without clicking the '✓' icon. Steps to reproduce: Create a widget page. Add a 'Document and Media' widget over the page. Double...

/web/guest cannot be removed from the site url if a virtual host is active

legacy Troubleshooting

Issue It is not feasible to remove /web/guest from the site URL when a virtual host is configured. When accessed without /web/guest, the page keeps loading and displays a 404 error in the logs. Environment Liferay...

No error is reported when the password does not follow the configured policy

legacy Troubleshooting

Issue When we enable a Password Policy and create a new user, no error appears indicating that the password does not follow the configured policy. Environment DXP 7.3 Resolution Please install DXP 7.3 Update 20....

Existing users password encryption algorithm is not updated on password reset

legacy Troubleshooting

Issue The password encryption algorithm of existing users is not being updated after doing a password reset. Environment DXP 7.4 Resolution To resolve this behavior, open a help center ticket to request a hotfix...

Unable to set Assignment Type of User on a Workflow

legacy Troubleshooting

Issue The screen goes blank in the Workflow Builder if you have a user in your portal that has "Null" in either the first or last name (e.g. a user with the name "Nuller John"). Any searchable field...

Button "-" doesn't work when creating a structure with repeatable field

legacy Troubleshooting

Issue After creating a structure with repeatable fields, when trying to delete a field by clicking the "-" button, the field is not deleted. Steps to reproduce Navigate to Content & Data > Web Content >...

Did you mean functionality in Suggestion widget is not working for custom Hindi words

legacy Troubleshooting

Issue Did you mean functionality in the Suggestion widget is not working for the custom Hindi dictionary. Environment Liferay DXP 7.4 Resolution 1). Create a folder spellchecker in the tomcat directory under...

Browser icon is not visible on the page editor side bar when custom theme is used

legacy Troubleshooting

Issue When editing a page, on the side bar the browser icon is not visible, although the function works fine. This happens when a custom theme is applied. Environment Liferay DXP 7.4+ Liferay theme generator 10.2.1...

Process Builder is unavailable

legacy Troubleshooting

Issue When I try to access workflows, the message Process Builder is temporarily unavailable. is displayed in the UI and a NoSuchResourcePermissionException error in the logs: ERROR...

Cannot select a layout template in a widget page

legacy Troubleshooting

Issue Layout templates can be chosen in the configuration of widget pages to specify the columns and rows where widgets will be placed. When trying to select another layout template (deployed inside a custom theme...

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