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Need to get values from System Configuration

NOTE: The following resolution requires customization and should only be implemented at the discretion of your team. Liferay Support will not be able to assist with designing or implementing customizations. Issue...

'Your request failed to complete' while saving the values of Mail settings under Instance settings

legacy Troubleshooting

Issue Issue while saving the values entered for mail settings under instance settings wherein the values do not get saved and the error says: 'Your request failed to complete'.Steps to reproduce: 1. Start the...

Failed upgrade process com.liferay.dynamic.data.mapping.internal.upgrade.v4_0_0.DDMStructureUpgradeProcess

legacy Troubleshooting

Issue You might encounter an issue when upgrading from 7.2 to 7.4 where the upgrade step for module com.liferay.dynamic.data.mapping.service fails due to a NoSuchGroupException: 2024-05-22 13:18:39.512 INFO...

Liferay Marketplace cannot be accessed via Control Panel

legacy Troubleshooting

Issue When accessing Liferay Marketplace via Control Panel, the page does not load anything. Environment Liferay DXP 7.3. Resolution Check that your environment can access the URL https://web.liferay.com/marketplace,...

Text Verification field is not showing validator after clicking on Forgot Password

legacy Troubleshooting

Issue When clicking on 'Forgot Password', Text Verification field does not showing any kind of validator (*). Steps to reproduce: 1. Navigate to localhost:8080/c/portal/login 2. Click on Forgot Password button....

Unminified CSS

legacy Troubleshooting

Issue Steps to reproduce: 1. Take Liferay DXP 7.2 fix-pack-20 2. Add the below properties in portal-ext.properties: minifier.enabled=true theme.css.fast.load=true javascript.fast.load=true 3. Inspect the page and...

Custom 'renderUrl' is not working for Liferay DXP 2023.Q4.4

legacy Troubleshooting

Issue Start the server. Navigate to Product Menu > Site Builder > Pages, and create two pages with the names 'Add Blog' and 'Blog Page' with URLs 'add-blog' and 'blog-page'. (Could also be configure the Page name and...

TemplateException: Unsupported template manager ftl

legacy Troubleshooting

Issue Our environment is not stable, pages don't load properly and we are not even able to log-in. In the log file, these errors are shown: 2024-04-30 16:52:27.467 ERROR...

Upgrade fails for class 'RadioDDMFormFieldTypeReportProcessor' resulting in NullPointerException

legacy Troubleshooting

Issue The upgrade is failing from Liferay DXP 7.1 FixPack 21 to Liferay-dxp-2023.q4.4 resulting in the below error: Caused by: java.lang.NullPointerException at...

Not able to configure logging

legacy Troubleshooting

Issue Our previous configurations for logging are no longer working after upgrading to Liferay's Quarterly Releases. This was previously working in DXP 7.3. When we redeploy a module, the module completely stops...

Custom portlets are not logging correctly with SLF4J

legacy Troubleshooting

Issue Custom plugins (portlets and hooks) are not properly logging with SLF4J implemented, with no log4j2 configurations changed from previous Liferay versions to 7.4 or Quarterly Release. Environment DXP 7.4 Quarterly...

"Elasticsearch node search-1 does not meet the minimum version requirement of 7.16" when updating to u30

legacy Troubleshooting

Issue During our recent update to Update 30, the portal experienced an issue and did not start correctly. The logs show the following error: Elasticsearch node search-1 does not meet the minimum version requirement...

Language Override key are not reflecting on other Nodes

legacy Troubleshooting

Issue In the clustered environment, when the user creates a new language override key on one node, it is not displayed on other nodes. Steps to Reproduce: 1. Start a two-node cluster of Liferay 7.4. 2. In one node,...

Java EL Expression Performance Issue after Upgrade

legacy Troubleshooting

Issue I recently updated to Liferay 7.4 and I'm seeing performance issues. I have custom JSP files with EL Expressions (expressions like ${expressionName}) deployed. In thread dumps taken during the performance...

Email notification using incorrect SMTP server in Virtual Instance

legacy Troubleshooting

Issue When using virtual instances with separate SMTP server configurations, email notifications are sent using the SMTP server of a different instance instead of the correct instance's SMTP server. Environment...

Non-Productive Nodes can see Productive Nodes after switching to JDBCPing

legacy Troubleshooting

Issue In the context of having the Non-Productive environment and the Productive environment within the same network, there are MergeView traces in logs where nodes from non-productive and productive environments...

Getting the error 'no schema has been selected' while setting up the connection between Liferay portal and the PostgreSQL database

legacy Troubleshooting

Issue It was observed that as soon as the Liferay portal starts creating tables and populating with default data (in the new PostgreSQL 15.2 database), the below error prevents it from doing so: ERROR: no...

Getting java.lang.StackOverflowError when starting the server after applying patch

legacy Troubleshooting

Issue While performing an upgrade to the Liferay 7.0 environment (applying the patch), the server is not starting and the following error is observed: SEVERE [localhost-startStop-1]...

"No JSON web service action with path /assetcategoryproperty/get-category-properties and method null for null" when upgrading to 7.4

legacy Troubleshooting

Issue After upgrading Liferay to DXP 7.4, I encountered multiple errors in the logs related to the get-category-properties method: 2024-01-31 00:01:37.016 ERROR...

Encountering LPKGBundleTrackerCustomizer Rollback bundle installation error

legacy Troubleshooting

Issue The following error is encountered in the logs after installing fixpack-1 on Liferay DXP 7.2 GA1 ERROR [ModuleFramework-Static-Bundles-1][LPKGBundleTrackerCustomizer:344] Rollback bundle installation for []...

Error upgrading from a Quarterly Release due to a "1_WAR_lcsportlet"

legacy Troubleshooting

Issue Our terminal is populating the following errors: ERROR [main][DBUpgrader:70] com.liferay.portal.kernel.upgrade.UpgradeException: java.sql.BatchUpdateException: (conn=574269) Data too long for column 'name' at...

Incorrect time displayed for all-day events

legacy Troubleshooting

Issue When the "All Day" checkbox is selected and saved in the Calendar widget, default times are shown when the event details are opened. This behavior is unexpected, as the start and end times should not be...

Upgrading to Quarterly Release 2024.q1.1+ fails with a Duplicate entry in v3_4_1.LayoutFriendlyURLEntryUpgradeProcess#doUpgrade error

legacy Troubleshooting

Issue I tried to upgrade to the Quarterly Release 2024.q1.1. However, the upgrade fails with the following error in the log: Duplicate entry in v3_4_1.LayoutFriendlyURLEntryUpgradeProcess#doUpgrade Environment Below...

Glowroot page broken using a custom portal context

legacy Troubleshooting

Issue If we define a context other than ROOT in our portal, for example myportal, the Glowroot administration pages are not displayed or are displayed with visual errors. Environment Liferay DXP 2023.Q4...

Custom login page redirection with child page

legacy Troubleshooting

Issue The properties: "auth.login.site.url=/sign-in", "auth.login.url=/sign-in" are not working for the custom login page redirection if a user is working with child pages who does not have Guest user’s VIEW...

ORA-38029 during upgrade when statistics tables are locked

legacy Troubleshooting

Issue While upgrading from DXP 7.2 to DXP 7.4, the below errors were encountered: ERROR [main][DBUpgrader:70] null com.liferay.portal.kernel.log.LogSanitizerException: com.liferay.portal.kernel.upgrade.Upg...

ConfigurationModelListener runs in both nodes

legacy Troubleshooting

Issue I developed a module to track system configuration changes using a model listener that implements ConfigurationModelListener. While everything is functioning correctly, there's an issue where this module executes on...

Environment becomes unstable after number of file descriptors has steadily increased

legacy Troubleshooting

Issue A Liferay environment with a frontal element has become unstable after running for a few days. Checking the system's health, there has been a steady increase of open file descriptors. Environment Liferay DXP...

The Error "org.hibernate.HibernateException: Unable to determine Dialect to use" Occurs When Connecting to MariaDB Server

legacy Troubleshooting

Issue The server cannot start up due to the following error Liferay log: ERROR [ServerService Thread Pool -- 106][DialectDetector:147] org.hibernate.HibernateException: Unable to determine Dialect to use [name=MariaDB,...

Href lang URLs wrongly formatted (with trailing slash)

legacy Troubleshooting

Issue The presence of trailing slash is inconsistent in the href lang URLs impacting Search engine indexing. For example: https://www.mysite.com/en https://www.mysite.com/de/ https://www.mysite.com/fr Environment...

Unable to copy from file:/opt/liferay/osgi/modules error when starting docker

legacy Troubleshooting

Issue When starting Liferay docker environment, the user gets the following error: ERROR [main][ModuleReadHookImpl:88] Unable to copy from file:/opt/liferay/osgi/modules Environment Docker Liferay Quarterly Release...

CAPTCHA_TEXT Not Set In The Portlet Session

legacy Troubleshooting

Issue While validating the captcha in the custom module, the following exception shows: "CAPTCHA text is null. User null may be trying to circumvent the CAPTCHA." Steps to reproduce: Deploy...

Scheduled jobs running right after activation, no matter their trigger schedule

legacy Troubleshooting

Issue When activating a new task from Control Panel -> Job Scheduler -> Job Scheduler Triggers, it is fired immediately, regardless of the trigger schedule. Environment Liferay 7.4, 2023.Q3, 2024.Q3...

Resolving Job Scheduler Stuck in "In Progress" Status

legacy Troubleshooting

Issue The Job Scheduler log status remains stuck in "In Progress" after a server outage during a triggered job and can not be deleted. Environment Liferay DXP 7.4 Quarterly Release 2023.Q3 Resolution...

Moving to SAML w/ Upgrade Encountering Landing Page Issues

legacy Troubleshooting

Issue We just tested upgrading to 7.4 changing to SAML (coming from CAS) in the process and believe we have encountered the issue as described in this...

Custom OSGi module needs to be redeployed after application server restart

legacy Troubleshooting

Issue Custom OSGi module stops working and fails after an application server (i.e. Tomcat) restarts, and needs to be redeployed to get it to work again. Environment DXP 7.4 Resolution Blacklist the OSGi components before...

Getting timeout exception during application restart in a cluster environment

legacy Troubleshooting

Issue Getting the below error (TimeoutException) during application restart in a cluster environment: Error: ERROR [localhost-startStop-1][ClusterSchedulerEngine:604] Unable to load memory clustered jobs...

Upgrade Tool in 2023.Q3.1 Bundle uses Wrong Version of Tomcat

legacy Troubleshooting

Issue When upgrading to 2023.Q3.1 Quarterly Release, the wrong version of Tomcat is suggested by the Upgrade Tool as below: Please enter your application server directory ([Your Liferay Home]/tomcat-9.0.80): Environment...

Cannot insert the value NULL into column 'classNameId'

legacy Troubleshooting

Issue During an upgrade process, you might encounter an issue where the following error occurs: ERROR [main][BatchingBatch:134] HHH000315: Exception executing batch [java.sql.BatchUpdateException: Cannot insert the...

Client-Extension gets created with an empty folder using Blade CLI

legacy Troubleshooting

Issue I would like to create new Client-Extension modules using Blade CLI When I create a new workspace and run the command blade create client-extensions, I get the message "Successfully created project...

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