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How can a URL be replaced or hidden on every site visit?

Issue As a reverse proxy on the web server, whenever a user accesses a URL, the user is sent to the application server's IP address, which is visible on the site URL. Now, how can this URL be replaced by IP or...

Failed upgrade process for Analytics when upgrading to DXP 7.3

legacy Troubleshooting

Issue When upgrading to DXP 7.3, I'm encountering the following error in the upgrade process: 2021-05-12 04:16:12.918 ERROR [main][UpgradeStepRegistratorTracker:144] Failed upgrade process for module...

Session timeout auto extend fails with Google Chrome

legacy Troubleshooting

Issue The user session expires in about 10-15 minutes inactivity, even if session.timeout.auto.extend is set to true, and session.timeout and session.timeout.auto.extend.offset are all configured. The...

"javax.crypto.BadPaddingException" warning in server console.

legacy Troubleshooting

Issue While startup below warnings can be observed in the server console: ERROR [tomcat-http--1][AutoLoginFilter:259] Current URL / generates exception: com.liferay.portal.kernel.exception.SystemException:...

Table 'OA2Auths_OA2ScopeGrants' already exists

legacy Troubleshooting

Issue The following error occurs while upgrading a database to DXP 7.1 or higher Table 'OA2Auths_OA2ScopeGrants' already exists Environment Upgrading Portal 6.2 or DXP 7.0 -> DXP 7.1 or higher Resolution This...

Unable to configure instances using portal-{WebID}.properties

legacy Troubleshooting

Issue Steps to Reproduce Add -Dcompany-id-properties=true to the JAVA_OPTS on $LIFERAY_HOME/tomcat/x.y.z-bin/setenv.sh; Add a file $LIFERAY_HOME/portal-test1.properties with the...

Dependency manager sync timeout after waiting 60s

legacy Troubleshooting

Issue The following WARN can appear during the startup: WARN [http-nio-8080-exec-1][DependencyManagerSyncImpl:85] Dependency manager sync timeout after waiting 60s Environment Liferay DXP 7.2, 7.3 Resolution...

How to restrict the JSON web services to certain IP addresses

legacy Troubleshooting

Issue JSON web services API page is being exposed through the URL http://[address]:[port]/api/jsonws. I would like to restrict the IP addresses that will have access to this servlet. Environment Liferay DXP 7.2...

Why does my Liferay instance rejoin a cluster that it was previously a part of?

legacy Troubleshooting

Issue My Liferay instance was once a part of a cluster. Now I've separated it from the cluster, but the cluster keeps detecting the instance and re-adding it. I use TCPPING for both of my environments, but I've...

Although I access DXP using https, CDN urls use http

legacy Troubleshooting

Issue If there is a load balancer in front of the DXP nodes responsible of the SSL offloading and the use of a CDN has been configured, when DXP is accessed using the https protocol, the content is downloaded from...

Session lost on page redirect using POST method when request header is SameSite=LAX

legacy Troubleshooting

Issue The problem is happening when using POST method to receive data from another portal on a different domain, which is considered unsafe when request header is SameSite=LAX, that because if this header is not...

"Illegal HTTP status in response" error when configuring an F5 BIG-IP ASM before a Liferay Server

legacy Troubleshooting

Issue After configuring the F5 BIG-IP® Application Security Manager™ (ASM) product before a Liferay Server, several requests are blocked by the ASM module and following error is displayed: Illegal HTTP status in response...

Session unexpectedly lost in Google Chrome

legacy Troubleshooting

Issue Session is suddenly lost in Google Chrome even when session.timeout.auto.extend=true has been set in portal-ext.properties file. Environment Liferay DXP Liferay Portal 6.2 Resolution This is only happening...

java.lang.IllegalArgumentException at jodd.asm5.ClassReader. when calling a remote JSON service

legacy Troubleshooting

Issue When we call a JSON remote service of a custom service builder entity, it doesn't work when it has parameters. For example if we define this service builder method: public Foo getFooById(long userId) { <code> } And...

PrimKeyId field with NULL value in ResourcePermission table

legacy Troubleshooting

Issue After upgrading there are problems with the permissions: Some users cannot access the "Document and Media" section from the site administration They cannot see the "Document and Media" widget either If you...

ServiceConfigurationError is thrown when trying to call a SOAP web service from a 7.2 Spring/Faces WAR portlet

legacy Troubleshooting

Issue When trying to call a SOAP web service from a 7.2 Spring/Faces WAR portlet, the following ServiceConfigurationError is thrown: java.util.ServiceConfigurationError: javax.xml.ws.spi.Provider:...

"invalid keyLength value" error in console at the time of login post upgrade from Liferay 6.1 to DXP 7.1

legacy Troubleshooting

Issue Post upgrade from Liferay 6.1 to DXP 7.1 user is unable to login and "invalid keyLength value" error observed in the server console. 2021-07-16 12:42:48.447 ERROR [http-nio-8080-exec-6][LoginMVCActionCommand:147]...

Unable to add the token in Analytics Cloud configuration

legacy Troubleshooting

Issue Unable to add the token in Analytics Cloud configuration of Liferay DXP Instance Settings. The below errors are observed in the console 2021-05-09 12:14:26.660 ERROR [WebContainer : 189][PortletServlet:112]...

Declarative Service Unsatisfied Component Checker Warning when upgrading from DXP 7.3 GA1 to Fix Pack 1

legacy Troubleshooting

Issue After installing Fix Pack 1 and running the upgrade tool, I get a warning about an unsatisfied component for analytics modules. The following warning shows up in the startup logs if I have...

Application Throwing IBM error

legacy Troubleshooting

Issue The below error are observed in the application due to which the application goes into the hang state and works fine after restart. com.ibm.ws.webcontainer.servlet.ServletWrapper service SRVE0068E: Uncaught...

SYSERR(root) rewrite excessive recursion (max 50) ruleset canonify exception when mail triggers

legacy Troubleshooting

Issue When mailing triggers, exception [SYSERR(root): rewrite: excessive recursion (max 50), ruleset canonify] throws in the server, and mail is not received by recipients. Environment DXP 7.0 Resolution This kind of...

Stopping application server takes too much time

legacy Troubleshooting

Issue Shutting down the application server waits indefinitely so we have to use kill command. Environment Liferay DXP 7.0+ Resolution It can happen that a latch countdown to stop an OSGi service takes a lot of...

S3Store error during upgrade in case of missing s3Endpoint parameter

legacy Troubleshooting

Issue During upgrade, you might encounter the following error if the s3Endpoint parameter is not configured properly in the com.liferay.portal.store.s3.configuration.S3StoreConfiguration.config file:...

Liferay application is not reconnecting with database server

legacy Troubleshooting

Issue Why Liferay application is not reconnecting with the database server? Environment Liferay DXP 7.0 Resolution In case the database services have been restarted, Liferay would need a restart to re-establish the...

Client-side HTTP parameter pollution vulnerabilities

legacy Troubleshooting

Issue How to address the Client-side HTTP parameter pollution vulnerabilities Environment Liferay DXP 7.2 Resolution Encode the URLs or user input to avoid the HTTP parameter pollution vulnerabilities. Additional...

Liferay application servers getting unresponsive while switching the database

legacy Troubleshooting

Issue The below exceptions have been observed in the Liferay application servers. It's getting unresponsive while switching the database. ERROR...

'Unable to determine GroupId' warning when upgrading to DXP

legacy Troubleshooting

Issue I'm encountering a warning like the following when upgrading from 6.2 to DXP 7.0 or higher: [main][UpgradeSubscription:108] Unable to determine the group ID for the class name...

'flatten' parameter does not work for Knowledge Base Articles headless delivery API

legacy Troubleshooting

Issue When calling the KB Article headless-delivery API with the flatten parameter, the results are not flattened as expected. For example, if you have KB Articles and folders in this structure: root │ └─►Folder A │...

Does the /osgi/state folder need to be cleared before upgrading to Liferay DXP 7.3+?

legacy Troubleshooting

Issue When we upgraded to Liferay DXP 7.3 there were errors. However after clearing the /osgi/state folder within the DXP 7.3 bundle a follow up upgrade completed without issue. Environment Environment's...

'Invocation of 'addApplication' failed' after upgrading

legacy Troubleshooting

Issue The migration was seemingly successful, but upon startup the following error is appearing in the logs: 2021-05-10 08:09:13.142 ERROR [Portal Dependency Manager Component...

Resolve the below error

legacy Troubleshooting

Issue Observed the below error in the logs: Caused by: java.sql.SQLException: javax.resource.ResourceException: IJ000453: Unable to get managed connection for java:/jdbc/LiferayPool at...

HTTP 400 Bad Request errors with some portal URLs

legacy Troubleshooting

Issue Sometimes there are several HTTP 400 Bad Request errors with URLs from the portal. For example, when editing a user, a bad request is shown. In the Tomcat access log we could see the 400 request: - |...

How to hide node name from being displayed on every page

legacy Troubleshooting

Issue The node name is being displayed at the bottom of the page in Control Panel, but I want to hide it. Environment DXP 7.0+ Resolution This behaviour is controlled by the web.server.display.node= property....

Double serialization might cause performance issues with Weblogic

legacy Troubleshooting

Issue You might encounter performance issues in case serialization is enabled on both Liferay's and Weblogic's side, for example the following logs might suggest this problem: <Error> <WebLogicServer> <BEA-000337>...

Fragments are not getting deployed

legacy Troubleshooting

Fragment bundle not getting deployed

legacy Troubleshooting

Issue The issue is occurring whenever fragments getting deployed and in case if the custom dependency API module is not deployed, all the 14 host-dependent bundles go in the loop of start-stop, the only resolution...

UpgradeDDMFormDocumentLibraryFields upgrade step fails due to high number of DDM entries

legacy Troubleshooting

Issue You might encounter a behavior where a race condition occurs due to the high number of DDM entries in your environment: 2021-03-18 09:54:44,010 INFO [Portal Dependency Manager Component...

Upgrade fails due to 'No Group exists with the primary key X' error

legacy Troubleshooting

Issue While running the DB Upgrade Tool, I see a failed upgrade process for UpgradeDiscussionSubscriptionClassName with an error something like: INFO[main][UpgradeProcess:115] Failed upgrade process...

How can I upgrade to jQuery version 3.5.0 on Liferay DXP?

legacy Troubleshooting

Issue After a vulnerability test on my portal, it has been recommended that we upgrade to jQuery version 3.5.0, since the current version is vulnerable to Cross-site Scripting (XSS). We currently have jQuery...

How to resolve a "failed to 'KillContainer' ... context deadline exceeded" error observed in a Liferay PaaS service's status logging during deployment

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Whenever we deploy a build (even if the image versions are...

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