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This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Liferay Support does not recommend or...

Common Errors in Remote Staging in Liferay DXP

legacy Troubleshooting

This article documents the activation and setup errors in Remote Staging, and lists steps to resolve the issue or avoid it altogether. If users want to know about activating staging in general, please see Enable Remote...

JBoss Web 7.0.16 Memory Leaks

legacy Troubleshooting

There is currently a known issue for some Liferay customers using a clustered JBoss Web 7.0.16 Server (and previous versions) in which a memory leak occurs. According to the Red Hat JBoss Enterprise Application...

Expando Permission Exception

legacy Troubleshooting

A user who is assigned to a role that can manage web content may encounter "Web Content is temporarily unavailable" error on the page. If the following error message shows up in the log, it means the user needs update...

Common Errors When Applying CSS in DXP 7.0

legacy Troubleshooting

This article documents the CSS in Web Content Management and lists steps to resolve the issue or avoid it altogether. Resolution Error: CSS in the template is not applied to web...

Connection/Authentication Errors When Sharing Widgets on External Sites

legacy Troubleshooting

When trying to share a Liferay portlet to an external site, users may encounter connection/authentication errors. Steps to Reproduce: Add Blog Portlet (or any portlet) to a page Add a...

'IllegalStateException' Errors When 'layout.parallel.render.enable' is Set to 'true' in Liferay Portal 6.2 on Tomcat

legacy Troubleshooting

This article documents a known issue for users on Apache Tomcat 6.0.44, 7.0.69 or newer (including Tomcat 8) after Apache has issued a bug fix on those versions. When layout.parallel.render.enable=truehas been set,...

ORA-00972: 'Identifier is too long_' Error When Deploying Notifications Portlet

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. The...

Audience Targeting EE Plugin Known Issues

legacy Troubleshooting

This article outlines known issues that exist in the Audience Targeting EE plugin for Liferay 6.2 and includes links to their respective tickets for more up-to-date progress on the...

Errors Exporting Password to LDAP

legacy Troubleshooting

The fix on LPS-55208 modifies LDAPUserExporterImpl (PortalLDAPExporterImpl in Portal 6.2 EE) in a way that the user is only exported to LDAP when the user's modifiedDate field changed....

Thumbnails Are Not Displayed Correctly in Liferay Portal 6.2 EE SP9

legacy Troubleshooting

This article outlines a specific known issue that exists within Liferay Portal 6.2 EE SP9 and provides a link to follow its resolution. At the time of release, there is one notable known issue with Liferay Portal 6.2...

User is Able to Access Web Content Functions Without Proper Permissions

legacy Troubleshooting

This article documents a known issue in LPE-15180 where users are able to access web content functions without proper permissions. This vulnerability was fixed by the Portal-143-6210 Fix Pack. However, this fix was...

Users Are Unable to Add Content Using CKEditor on Weblogic 12.1.1

legacy Troubleshooting

Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these...

AJP Sends Body With Status 304 If Using Tomcat 7.0.42

legacy Troubleshooting

This article documents a reported status code of 304 when using Apache 2 and Tomcat 7.0.42 connected via mod_proxy_ajp. In addition, the article provides a solution to fix the bug. Resolution The...

Web Content Displayed in the Asset Publisher Portlet Is Not Updating When Edited in Portal 6.2

legacy Troubleshooting

This article addresses a known issue with Liferay Portal 6.2 EE. The issue is that web content displayed in the Asset Publisher portlet is not being updated after editing. As a reference, please see LPS-42282....

Setting 'dl.file.extensions' Property Prevents All Documents and Media File Uploads

legacy Troubleshooting

This article describes the issue with setting dl.file.extensions portal property preventing all Documents and Media file uploads, including using the multiple filder uploader. Steps to...

Deploying Portlets, Themes and Other .war Files Correctly on Jboss 5.1

legacy Troubleshooting

If you try to deploy a portlet or theme or any .war file on a standalone JBoss 5.1, it will fail and try to create the directory in [Jboss_home]\jboss-5.1.0.GA\standalone\deployments...

Announcement Portlet

legacy Troubleshooting

The Announcements portlet enables the portal user to receive important messages or updates that need to be received portal-wide. For example, if a user needs to make an announcement to thousands of users who are accessing...

Cursor Position Glitch Specific to Using CKEditor on Microsoft Edge

legacy Troubleshooting

This article documents a known issue for customers using CKEditor in Liferay Digital Experience Platform 7.0. When editing content that uses CKEditor—such as a Message Board thread—on a Microsoft Edge browser, you...

PNG Compatibility on Internet Explorer 11

legacy Troubleshooting

This article documents a known issue with PNG files that are uploaded to Document Library not displaying in IE11 with a DOM7009: Unable to decode image at URL in the console. As a security measure, and to prevent...

Web Pages Do Not Load on Internet Explorer 9

legacy Troubleshooting

This article documents a known issue with Internet Explorer 9 (IE9) when accessing the Liferay Digital Experience Platform 7.0. Upon accessing the browser page /web/guest/home, the page is blank (as shown in the image...

User Cannot Log In to Sync Client When SAML SSO and OAuth Are Enabled

legacy Troubleshooting

This article documents a known issue where users cannot log in to the Sync Client if both SAML and OAuth are enabled. As a result, authentication fails with a blank screen on Sync client. Repeated warning messages will print...

Site Pages Using “Link to Page” Option Are Not Published When Staging

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article describes how staged site pages...

Liferay Sync for Desktop Handshake Connection

legacy Troubleshooting

Here you will find information for resolving connection issues between Liferay Sync desktop and your server. Resolution ServerName must match the cname of the record If these do not match, the handshake will fail...

Receiving Mixed Mode Warning when ReCaptcha is enabled on site with HTTPS

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. The...

Portlets with WYSIWYG Editor cannot publish large articles

legacy Troubleshooting

Information about products not created by Liferay is provided for informational purposes only and does not constitute Liferay Support recommendation nor endorsement. Liferay also does...

Liferay Sync Access Blocked by Firewall

legacy Troubleshooting

n order for Liferay Sync to function properly, the application will need access to the Liferay Portal. In many environments, this is a straightforward connection. In some, however, the local firewall may result in the...

Liferay Sync Not Verifying Portal Version

Troubleshooting

This article highlights a known issue when using Liferay Sync and Liferay Portal 6.1 EE. Resolution While using Liferay Sync, a user may experience the following error when attempting to connect to an instance of the...

Increasing the Speed of Search/Indexing Times

legacy Troubleshooting

This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This...

Activation Key Files Must Be Deployed Before Deploying Plugins

legacy Troubleshooting

This article briefly describes a deployment error that can be easily avoided by simply ensuring that the portal's activation key is deployed before any plugins are deployed. If an...

Issues with Using IBM J9 JDK

legacy Troubleshooting

When running Liferay Portal's Patching Tool with IBM J9 as the Java version with multiple hotfixes, the patching-tool info command, and other patching tool commands may fail. Resolution The root cause of this issue is that...

Addressing the 'WARNING: Some of the currently installed fixes are not available' Patching-Tool Error

legacy Troubleshooting

When attempting to install patches with the Patching-Tool Install command, an error message is generated, which states: Running install would revert some of the previous fixes. Installation process is stopped....

Vocabulary and Category Management for Staging

legacy Troubleshooting

This article outlines a practical suggestion for managing the use of categories and vocabularies in a way that prevents publication errors due to dependencies. Resolution When working within a site, a user may...

Configuring Lucene to Reindex Less Aggressively on Liferay Portal

legacy Troubleshooting

In Liferay Portal, after completing a large LDAP import, performance may suffer because Lucene is set to re-index after every change. For example, if there are 15,000 users, Lucene will perform an index after each user is...

Limitations When Using Pjax to Render Embedded Content

legacy Troubleshooting

This article describes a fundamental product limitation when pjax is used to render programmatically nested content in Liferay platforms. (Pjax is a jQuery plugin, a standalone JavaScript module that uses AJAX...

Optimizing Lucene

legacy Troubleshooting

In most cases, optimizing Lucene is helpful; in larger deployments it is a necessity. This article aims to explain the relevant settings for optimizing Lucene and provide links to...

Configuring the automatic email notification URLs to display the correct port number

legacy Troubleshooting

When an email notification is sent out, the template for the message may not be referencing the correct port within the URL. For example, the email may show the URL as...

AIX License Deployment Issue

legacy Troubleshooting

When using the AIX operating system with Liferay Portal 6.1, a license may fail to deploy, giving the output: License is in use by another instance. Resolution This license issue is due to a known issue with AIX, in...

Updating Plugins After Applying a Patch

legacy Troubleshooting

This article documents several possible solutions for updating plugins after a new fix pack has been installed. Specifically, customers have found that a plugin's libraries are not patched at the same time as the...

Hiding Sensitive Server Details on the License Page

legacy Troubleshooting

This article documents how to hide sensitive server details, such as the IP Addresses or MAC Addresses, when an administrator deploys an invalid activation key. This poses a security risk because the information is in...

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