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There are repeated languages that can't be modified in the Localization settings

Issue The default language for the site is shown repeated several times in the column of Current languages in Site Settings > Localization > Languages. It can also happen for the instance in Instance Settings >...

Resolving 401 Errors When Using Authorization Bearer Tokens in RestBuilder APIs

legacy Troubleshooting

Issue When making calls to a REST API service created with RestBuilder that includes the Authorization Bearer token header, the responses often return a 401 Unauthorized status. However, when the same service is...

How to overcome BOMs pointing to wrong JARs?

legacy Troubleshooting

Issue When compiling our custom code, we encounter issues where our OSGi modules fail to start due to unresolved references to the Liferay packages. For instance, the following error is thrown:...

Unknown system variable 'tx_isolation'

legacy Troubleshooting

Issue After update database service to MySQL 8 in PaaS Liferay can not connect to database due to unknown system variable 'tx_isolation' error. [dxp] WARN [main][PoolBase:452] HikariPool-1 - Default...

Back Button is Unresponsive After Opening a Notification

legacy Troubleshooting

Issue After opening a notification, I'm unable to return to the previous page by using the back button. The back button is unresponsive if I'm viewing a notification. Return button does not work when...

Google Drive authentication randomly fails in a multi-node cloud environment

legacy Troubleshooting

Issue Google Drive authentication usually works correctly, but sometimes it randomly fails with java.lang.IllegalStateException: Authorization oAuth2State not initialized errors in the logs. Google Drive was...

Slow Content Search with SearchUtil API

legacy Troubleshooting

Issue In 7.4 q2.12, searching using SearchUtil API is taking upwards of 3-4 minutes when the expected response is in milliseconds. Environment 7.4 2024.q2.12 Resolution Do one of the following: Upgrade to...

400 Bad Response When Filtering Using the API on Custom Fields

legacy Troubleshooting

Issue When filtering using the API on a custom field of type "long integer" (for example: customID eq '123'), I get a bad request response; but when I use the same syntax on an out-of-the-box field with type "long...

Users are redirected to home page on SAML sign-in in a clustered environment

legacy Troubleshooting

Issue Users are sometimes redirected to the home page on login rather than their page of entry. The environment is clustered with SAML authentication, and the property auth.forward.by.last.path is set to true....

"Current license is non-compliant for [security]" error is shown in the log

legacy Troubleshooting

Issue We tried to restart the Liferay server but the server is not able to start properly, there is an error in the log: ERROR [localhost-1][com_liferay_portal_search:103]...

"Cannot use import statement outside a module" JS error with a custom form field type

legacy Troubleshooting

Issue After creating a new form field type (e.g. blade create -t form-field ...) or upgrading a custom form field type to a newer version, a JavaScript error is displayed in the console when dragging...

Style books error ORA-00904: "MVCCVERSION": invalid identifier_

legacy Troubleshooting

Issue When attempting to create or import a Style Book, the following error appears in the logs: ORA-00904: "MVCCVERSION": invalid identifier. Environment DXP 7.3 SP3 DXP 7.4 Update 4 Resolution This...

High CPU and memory use with stacktraces associated to password encryption

legacy Troubleshooting

Issue The environment starts using a large amount of CPU and also memory. Reviewing thread dumps taking during that time, there are many threads associated to PBKDF2PasswordEncryptor.encrypt, such as:...

Re-enabling CCR, errors appear indicating that an open index with the same name already existed

legacy Troubleshooting

Issue In a CCR scenario where the leader cluster is down and the system continues operating by reading and writing to the follower after disabling CCR, an HTTP/1.1 500 Internal Server Error occurs when attempting...

Missing 'Dynamic Data Mapping Structure' references during LAR import due to FieldSet usage in a structure

legacy Troubleshooting

Issue We encountered an error while importing a site from the production environment into the development environment: There are missing references that could not be found in the Live Environment. Please publish again to...

Unable to access the REST API from browser with other languages

legacy Troubleshooting

Issue Not able to access Headless API from a browser with different language than the one available in the website. Environment Liferay 2023.q4 Liferay 2024.q1 Resolution This is a known issue and fixed by: LPD-20528...

Categories translated to a new language do not show the updated language despite setting the language in Account Settings

legacy Troubleshooting

Issue We've found that when using the 'Multi Column Layout' widget template and setting the Language section on a category filter to French (ex: fr_Fr) it reverts back to 'en_US'. This occurs even when the Account...

A/B Test data is not displayed on Analytics Cloud

legacy Troubleshooting

Issue After setting up A/B testing for a Liferay instance in Analytics Cloud, the test results do not show up, however, other navigation data is displayed. Environment Analytics Cloud Resolution There are a few...

A/B Testing - What are the conditions to declare the winner?

legacy Troubleshooting

Issue In conducting A/B testing, all the tests were run in anonymous sessions, ensuring that each session was isolated by closing the incognito tab between tests. I experimented with both anonymous and non-anonymous...

No item selector views found for ddmuserpersonalfolder

legacy Troubleshooting

Issue A logged in user tries to upload a document through a Form's Upload Field (D&M). When he clicks on the selector it does not open any and an error is shown. You can observe the following warn in the...

It is not possible to switch between options using Incompatible in Bundle product relations

legacy Troubleshooting

Issue We added two bundle options for a product (i.e. myProduct) and between the products of each option we defined some Incompatible in Bundle product relations. If we open myProduct details and select an option...

Angular custom element Client Extension does not load on SPA navigation

legacy Troubleshooting

Issue Create and deploy an Angular custom element Client Extension, for example: liferay-sample-custom-element-3 . Drag the custom element into a page and navigate with Single Page Application enabled:...

DeepL Auto-Translation Error from English (en-US) to German (de-DE)

legacy Troubleshooting

Issue When using the DeepL Translator integration in Liferay 2024q2.0, an error occurs while attempting to auto-translate web content from English (en-US) to German (de-DE), despite German being a supported language in...

Unable to get OpenID Connect's link to work after upgrading to a Quarterly Release

legacy Troubleshooting

Issue After upgrading to Quarterly Release 2023.Q3.4 from DXP 7.3, we've found that OpenID Connect is no longer working. The button is no longer populating within the UI even after enabling it using this article:...

role "Site member" is being activated by default in the permission selector

legacy Troubleshooting

Issue When administrators create a folder or document in the Document Library, Liferay automatically assigns Guest permissions to the created item. However, when non-administrator users perform the...

Error saving images in a custom structure after add a translation

legacy Troubleshooting

Issue A client encountered an error when using the 2024.Q2.(4+) versions while attempting to save a Journal article with translations using a custom structure. The issue could not be reproduced in the...

This server is not compatible with Liferay Sync

legacy Troubleshooting

Issue Unable to connect to Liferay Sync using Liferay Sync Connector 6.0.0. There were no errors visible in the Liferay logs, but upon reviewing the Liferay Sync client application logs, the following...

Error 406 No locales match the accepted languages

legacy Troubleshooting

Issue When creating web content using POST, PUT, or PATCH API requests, an Error 406 is returned if no locales match the accepted languages: { "status": "NOT_ACCEPTABLE", "title": "No locales match the accepted...

Denied access to model object as it does not belong to current company

legacy Troubleshooting

Issue An error message stating "Denied access to model object as it does not belong to current company" occurs when attempting to access a DLFile that resides in a different company than the template...

Form container is not visible for a custom role

legacy Troubleshooting

Issue When editing a page in Liferay that involves dragging fragments, some users may notice that the container fragment is not visible. However, when logged in as an admin, the fragment appears...

Cannot access .zip file error occurs when installing a hotfix with Patching Tool

legacy Troubleshooting

Issue When I try to install a hotfix in my environment I get the following error: Installing hotfix-3... Cannot access .zip file: ../osgi/portal/com.liferay.portal.zip.jar: java.nio.file.NoSuchFileException:...

Deploying httpclient-osgi modules cause Content is not allowed in prolog error

legacy Troubleshooting

Issue An error occurs when starting Liferay after placing httpclient-osgi modules in the osgi/modules directory. Unable to parse metadata XML at "bundleentry://.../OSGI-INF/metatype/metatype.properties" for bundle...

Display page template does not show content related

legacy Troubleshooting

Issue We add a Content Display fragment to a Display Page template to show the related content, but when we select the Display Page from a web content and click Preview, the Display Page doesn't show the web...

No license after restoring uploaded backup

legacy Troubleshooting

Issue I have uploaded to our PaaS environment a backup of our on-premise environment (for migration to PaaS reasons) Problem: When I restored this backup, the result was an instance without License, asking for a license...

Cannot add segment with thousands of conditions due to indexing problems

legacy Troubleshooting

Issue When adding a segment with with thousands of conditions there are problems with the indexing by Elasticsearch. The logs show a StackOverflowError stacktrace. Environment Quarterly Release 2023.Q3 Resolution...

Getting ORA-01795 when editing a DDM structure

legacy Troubleshooting

Issue I'm trying to edit an DDMStructure and I got the error : => Edit xxx is temporarily unavailable. If I look at the logs I see this error : Caused by: java.sql.SQLSyntaxErrorException: ORA-01795: maximum number of...

Dispatch Trigger Error: No DispatchTrigger Exists with Primary Key XXXXX

legacy Troubleshooting

Issue We are encountering an error related to Liferay's dispatch framework, where the system is attempting to process a non-existent dispatch trigger. The error message is as follows: ERROR...

Custom portlet renders the language resources as the key

legacy Troubleshooting

Issue Custom portlet renders the language resources as the key. What should we change in our code to render the language correctly? Environment Liferay DXP 2024.Q2 Quarterly Release Resolution There’s a workaround...

(Cloud) Spring Boot Client Extension fails with [invalid_token_response] An error occurred while attempting to retrieve the OAuth 2.0

legacy Troubleshooting

Issue We have a Spring Boot extension client that interacts with the Liferay APIs and that makes the OAuth2 challenge via OAuth2AccessToken oAuth2AccessToken =...

Dynamic Data List Template

legacy Troubleshooting

Issue Users are unable to edit the Dynamic Data List Template in DXP 7.4 since the dynamic data List template editor is not visible Environment Liferay DXP 7.4 [all versions] Quarterly Release Resolution Users need...

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