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Look and Feel settings are not updated on page publish

Issue When editing a Content Page, we can access Look and Feel, change some settings, Save and Publish, then we notice that the changes are successfully updated on the page. Accessing Look and Feel again and...

When web content is reverted to a previous version in a staging environment, the update is not reflected when published to the production environment in "detailed publish mode".

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

DXP 7.3 FP2+ requires Liferay Connector to Solr 8 v4.0.1 to fix "BundleException: Could not resolve module: com.liferay.portal.search.solr8.impl _ Unresolved requirement" error

legacy Troubleshooting

Environment Liferay DXP 7.3 FP2+ Liferay Connector to Solr 8 v4.0.0 Symptom After installing Fix Pack 2 or higher on DXP 7.3 where the v4.0.0 version of the Solr 8 connector has been installed previously, the...

Why is some text formatting not being replaced when I select a different format?

legacy Troubleshooting

Issue After formatting text to Computer Code (or Cited Work, Error Message, Alert Message, or Info Message) I am not able to change the text format when selecting one of the other options such as normal or one of...

Categorization of Assets are not working

legacy Troubleshooting

Issue Asset categorization is not working across the entire website. Steps to reproduce Click web content -> Add new web content -> Try to select Categories of web content There is no option to select the...

NoSuchInstanceFormException

legacy Troubleshooting

Issue The exception "NoSuchInstanceFormException: No DDMFormInstance exists with the primary key 0" triggers continuously even every minute. Environment Liferay DXP 7.1 Resolution This error may happen when Liferay...

Form Fields disabled

legacy Troubleshooting

Issue In a form, fields are disabled when filling it. While inspecting the same, it shows a 404 error status in the browser console. Also, the form is working perfectly for some users but not for all users....

Unable to configure the Jenkins/CI to connect with gitlab: "Expecting a valid secret token"

legacy Troubleshooting

Issue There is an open issue introduced in the Jenkins's plugin: Gitlab Branch Source plugin since the 1.5.2 version affecting to the CI integration in Liferay Cloud. You can find this issue if you are trying to...

How to check the list of members who have been granted sight rolls

legacy Troubleshooting

Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...

Web contents are not visible under control panel

legacy Troubleshooting

Issue Exporting the site from one server to another server results in web contents are not visible with the below error in console. However, could see when searching through its article id. 2020-06-03...

Unexpected error occurred while duplicate the Fragment

legacy Troubleshooting

Issue Unexpected error occurred while duplicate the same fragment on content page. Steps to Reproduce Create a Fragment and add the following code snippet in HTML Tab. <label><span...

Not able to create custom form field

legacy Troubleshooting

Issue While trying to create a custom form field using Liferay Developer Studio 3.8.1. LDS shows an error "Specified Liferay version is invalid. Must be in range [7.0.0,7.2.0)" Environment Liferay DXP 7.2 Resolution...

Multi option product details, SKU image is not displayed when the option is changed

legacy Troubleshooting

Issue Steps to reproduce: 1) Added channels and catalog in commerce section 2) Added Products in commerce section. Configure options for product as color and generated SKU. 3) Uploaded images in media tab of product...

Search result count is limited to 10000 when you use Elasticsearch 7

legacy Troubleshooting

Issue Steps to reproduce - users and organizations Create 15000 users using the attached add15000Users.groovy script. Execute the groovy script from Control Panel => Server Administration => Script Go to Control Panel...

React JS widget created with the Liferay JS Yeoman tool does not handle single or double quotes properly

legacy Troubleshooting

Issue When saving a configuration field with a React JS widget created with Liferay JS Yeoman tool, the following browser console error may be observed, and the configuration does not save successfully. Uncaught...

Search count is limited to 1000 with Elasticsearch 7

legacy Troubleshooting

Issue When connected to remote Elasticsearch 7, the search results are limited to only 1000 results. Environment Liferay DXP connected to Liferay Connector to Elasticsearch 7 version 3.0.1 or lower Resolution This issue...

Empty applications menu displayed to users

legacy Troubleshooting

Issue Empty applications menu and tab appears to users with no permissions to applications. Tab should not be visible without appropriate permissions. Environment Liferay DXP 7.3 Resolution Install DXP 7.3 SP1 or...

Broken image icon when using background image editable tags in fragment

legacy Troubleshooting

Issue Using the following on a fragment to include an editable image tag as a background image as per documentation results in a broken image icon at the top left of the fragment: <lfr-editable id="unique-id"...

The user('s) to whom "view only site role" permission assigned is able to upload document

legacy Troubleshooting

Issue Logged in as a user to whom "view-only site role" assigned. The add "+" button is available to the user to upload the document. Environment Liferay DXP 7.0, 7.1, 7.2 Resolution Go to the site [Ex: Site1],...

Creating a new structure with a date field results in a Freemarker error

legacy Troubleshooting

Issue When you create a new structure that includes a date field and try to save it, you receive an error similar to this: Error executing FreeMarker template FreeMarker template error: The following has evaluated to...

SocketTimeoutException

legacy Troubleshooting

Issue What is the underlying cause of java.lang.RuntimeException: java.net.SocketTimeoutException 2021-06-18 07:55:41.652 ERROR [liferay/segments_entry_reindex-2][ElasticsearchIndexSearcher:165]...

Form can not be added

legacy Troubleshooting

Issue Steps to Reproduce: 1. Log in as Admin user. 2. Go to Control Panel -> Configuration -> Instance Settings -> Miscellaneous 3. In Available Languages, Move all the languages present in the Current Section to...

Choose category name show subcategory web content in Asset Pubilsher

legacy Troubleshooting

Issue Steps to reproduce: Add a site with page Add a vocabulary: Vocabulary Name Add a category for Vocabulary Name: Category Name Add a sub category for Category Name: Subcategory Name Add a web content with Category...

Editable field isn't working within loops in page fragments

legacy Troubleshooting

Issue Steps to reproduce: Under Site Builder > Page Fragments, Import fragment entries.zip(Attached) Drag the fragment on the content page, In the configuration defaultValue for iteration is 3. It works fine and fields...

LDAP Imported Users are not been shown in control panel

legacy Troubleshooting

Issue LDAP is configured (and tested by using the testing buttons) in the portal. If you check the database you could find them (it means that they have been imported to the portal from LDAP as expected). The problem...

Page Fragment Issue with rich text editable field

legacy Troubleshooting

Issue Steps to reproduce: 1) Take Liferay 7.1SP2 with fix-pack dxp-16. 2) Create a page fragment with name "Demo". 3) Add the below code in the HTML section. <div class="fragment_33918"> <lfr-editable id="unique-id"...

Not able to exporte private pages

legacy Troubleshooting

Issue Steps to Reproduce: 1. Go to Control Panel > Sites. 2. Create a new Minimum site. 3. Open that Minimum site. 4. After that go to Publishing > Export. 5. Now click on "Change to Private Pages". Observed...

Limited Commerce menus available after upgrade to Liferay DXP 7.3

legacy Troubleshooting

Issue After upgrading the portal to DXP 7.3 most of the Commerce submenus are not listed under the Control Panel > Commerce tab Only "Inventory", "Product Groups", "Options", "Specifications" and...

Resolution of HTTP Request Smuggling vulnerability

legacy Troubleshooting

Issue Security vulnerability of HTTP Request Smuggling in the environment. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution 'HTTP request smuggling' should be handled at the web server/app...

Added buttons to AlloyEditor toolbar don't work in Blogs

legacy Troubleshooting

Issue I added buttons such as strike-through, superscript, and subscript to the AlloyEditor toolbar, but these buttons don't work when attempting to edit content in the Blogs module. Environment Liferay DXP 7.2...

'Unable to load external repository class' when a Sharepoint OAuth configuration is missing for an existing repository

legacy Troubleshooting

Issue If the Sharepoint configuration (configured in System Settings) is missing or broken for a repository in Documents and Media, the following error gets thrown every time I access Documents and Media, and I am unable...

When Setting Okta up as an SSO for Liferay PaaS, how can I generate IdP metadata in Okta without first having SP metadata?

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The documentation for setting up an SSO with Liferay PaaS...

Unable to submit Form in any other Language but English

legacy Troubleshooting

Issue Fail to submit the form in added language with required field Steps to Reproduce Go to Web Content > Forms Add a Form Add a Text Field Switch on Required Field Add a Translation, for example: used...

Boolean Fragments shows wrong state

legacy Troubleshooting

Issue Boolean Fragment configuration's type checkbox remains selected even after deselecting the checkbox Environment Liferay DXP 7.3 Resolution The observed behavior is a known issue and will be fixed in the...

Unable to create form

legacy Troubleshooting

Issue The form section sometimes appears blank while creating the form Environment Liferay DXP 7.3 Resolution The observed behavior is a known Intermittent issue/bug and will be fixed in the upcoming fix pack. If...

PortletException thrown when form field rule is inconsistent

legacy Troubleshooting

Issue An exception is thrown when some form field rule is empty or incorrect and the user tries to save the form. Steps to reproduce: Add a new form with three text fields: A, B, C Add a new rule for this form...

Failed Loading plugin after an update of the CI service

legacy Troubleshooting

Issue After updating the CI service in Liferay Cloud you find some errors in the CI's log related with different plugins's load, the errors are similar to this one: May 26, 2021 3:37:21 PM...

Language Translation not Working in CKEditor Source Mode

legacy Troubleshooting

Issue When working in the source mode of CKEditor, switching between languages using the language editor doesn't display the previously set translation, even though translation works as expected outside of source...

Multiple success messages appear on UI post updating the web content

legacy Troubleshooting

Issue Post updating the single web content multiple success messages appear on UI No. of success messages = No. of web content present on the page Environment Liferay DXP 7.3 GA1 Resolution It's a known issue and is...

Why does the Link to Page function in Web Content Structures return a page number, instead of a page name?

legacy Troubleshooting

Issue When I use the Link to Page function in Web Content Structures (or getFriendlyUrl() in a Web Content Template), it's fetching a URL which includes the page layout ID, instead of the page name. For example,...

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