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Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue External connections getting dropped on Liferay PaaS...

Resolve liferay-amd-loader errors for themes with React components

legacy Troubleshooting

Issue liferay-amd-loader errors for themes containing React components can be seen in the browser console: liferay-amd-loader | Errors returned from server for require( ['test-theme/js/controllers/test_controller.es'] ):...

Order Confirmation Error

legacy Troubleshooting

Issue When Seller Order Acceptance Workflow is enabled An error occurred while processing your payment is encountered on the order confirmation page. Steps to reproduce: 1. Create a 'Minium' site. 2. Navigate to...

Unable to upload the documents in Form

legacy Troubleshooting

Issue The upload select button is unselectable with a warning: You do not have permission to access the upload file on this form. Contact the form owner or portal administrator to request the access. Steps to...

Multiple Approve/Reject button is appearing for each workflow

legacy Troubleshooting

Issue When approval workflow is active for 'Commerce Channel', the multiple approve/reject button is appearing on the order details admin page. There should only be a pair of approve/reject for each order. ...

Preview of the content page is not working in case of rejection & re-submission in workflow

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay 7.3 and log in as admin. 2. Assign a single approver workflow to 'Content Pages' 3. Navigate to Liferay DXP Site and click on edit i.e on Home Content Page. 4. Place...

In the web content structure, there is a missing Boolean (Checkbox) field

legacy Troubleshooting

Issue The Boolean field is missing in the web content structure. This same needed functionality is present in the form. Expected Behavior: Boolean Checkbox field present in web content structures, as is the case in...

On sites with only Private Pages, stylebooks with a custom theme do not work

legacy Troubleshooting

Issue The categories and tokens for the custom theme are not available in the stylebook editor Steps to reproduce: 1) Deploy a theme that includes custom stylebook categories...

No results are returned when searching for a specific term because it is a Elasticsearch stopword

legacy Troubleshooting

Issue When searching for a specific term, no results are returned despite the fact that there should be some matches. How to configure Elasticsearch stopwords. Environment Liferay DXP 7.0–7.4 Elasticsearch 2.x–7.x...

I cannot publish Application Display Templates to Live

legacy Troubleshooting

Issue Application Display Template checkbox cannot be selected when using Staging, preventing Application Display Templates from publishing to Live. Environment Liferay DXP 7.0 Fix Pack 90 Resolution Please...

OAuth 2.0 with Kerberos

legacy Troubleshooting

Issue You might encounter an issue where after the SSO setup, you start having problems with OAuth 2.0 and the call to /o/oauth2/token is failing with a "401 Unauthorized error". Also if you use Apache you might...

How to use Google Analytics 4 in Liferay

legacy Troubleshooting

Issue In Liferay you can configure Google Analytics (GA) under Configuration > Site Settings > Advanced > Analytics You can see 3 fields related with GA: Google Analytics ID (Set the Google Analytics ID that is used...

RenderURL doesn't work in Nested Applications Portlet

legacy Troubleshooting

Issue If you deploy a portlet within the "Nested Applications" portlet that has a <liferay-portlet:renderURL > tag in the JSP, the url that is rendered is not "recognized" by the portlet and a redirect does not occur....

I cannot set the Authorship when importing a Content

legacy Troubleshooting

Issue When I go to Content & Data > Documents and Media and try to import a .LAR file, the Authorship of the Content options are not displayed. Environment Liferay DXP 7.3 Service Pack 3 Resolution Please request a...

When configuring SEO properties, the page's master template reverts to Blank

legacy Troubleshooting

Issue When we have a page with an associated master template and we modify some field in its SEO settings, the page's template reverts to the default (blank) template. Environment Liferay DXP 7.3 with Fix Pack 1...

How to handle a structure field modification in templates

legacy Troubleshooting

Issue The user changed a web content structure and moved a nested field to the top level of this structure. It produces an error when some articles are rendered. Let's provide an example: We create an structure with...

Categorization option is not visible after upgrade to Liferay 7.3

legacy Troubleshooting

Issue Navigate to Site Builder -> Pages -> Page Configuration. Categorization option is blank under General tab. Environment Liferay DXP 7.3 Resolution The issue is due to below portal property in...

Web content creation with image upload keeps failing after validation failed once

legacy Troubleshooting

Issue Unable to save web contents. Steps to reproduce: 1) Log in as an administrator 2) Navigate to Categorization -> Categories 3) Create a new vocabulary 4) Click on Associated Asset Types and make the vocabulary...

macro buildChildrenNavItems not found after an upgrade to 7.3

legacy Troubleshooting

Issue After an upgrade if a Site Navigation Menu Widget is added to a page with its default configuration you could see the following error: The following has evaluated to null or missing: ==> buildChildrenNavItems...

Calendar event collections are missing from collection display fragment

legacy Troubleshooting

Issue Calendar event collections are not available to use in collection displays. While creating the Collection, and selecting Calendar event as item type, there is no further option as "Subtype" as with...

Unable to create Minium Demo site

legacy Troubleshooting

Issue Users are unable to create minium demo site after creating minium site. Steps to reproduce: 1. Create a minium site. 2. Create a minium demo site. Expected Behavior: Both sites are created without any...

Price Range Facet is not working on different currency

legacy Troubleshooting

Issue Steps to reproduce: 1. Create a Minium Site. 2. Go to Catalog Page, and change the currency to "Indian Rupee" of the existing catalog. 3. Navigate to Channel and change the currency to "Indian Rupee" of the...

Can my installation be recovered from a corrupted Lucene index without performing a full reindexing?

legacy Troubleshooting

Issue There is one or more error messages containing information similar to the following lines in one of the cluster nodes log: Initializing Lucene writer failed for 155 java.io.IOException: read past...

Unable to add address in my account

legacy Troubleshooting

Issue Users are unable to add the address on the speedwell site. Steps to reproduce: 1. Create a speedwell site. 2. Click on the 'User' icon. 3. Navigate to My Account > My Addresses. 4. Create a new address by...

Portuguese sentences on Search Results aren't showed correctly

legacy Troubleshooting

Issue When I perform a search on the portal that does not return any results, the message "No results were found that match your keywords" is not displayed. For example, if I search for NameOfYourPage, I only get a...

Guest users are able to access an endpoint if PortalSessionAuthVerifier is enabled

legacy Troubleshooting

Issue We have followed this How-To article: How to add security, authentication to my REST service? (Section 5.1), but guest users are still able to access our endpoint from a browser. If we enable...

Issue with Selected Categories in Asset Category Selector

legacy Troubleshooting

Issue Steps to Reproduce: Set up a vanilla 7.2 with the latest fix pack and start it. Go to Categorization->Categories and create some Vocabulary (the more vocabulary the better chances to reproduce it). In each...

The selected theme is not retained when importing a site template from another site template

legacy Troubleshooting

Issue Since the radio option is missing, importing a site template from another template does not maintain the selected theme. Steps to reproduce 1) Navigate to Control Panel > Sites > Site Templates 2) Add a site...

The timestamp parameter in the document URL has not been changed

legacy Troubleshooting

Issue When Web Content is published, the document URL timestamp parameter in download links is not changed Steps to reproduce: 1. Upload a normal text document to the document library, check the download link for...

Piwik script won't execute

legacy Troubleshooting

Issue Steps to reproduce: 1. Start the server. Log in as Admin. 2. Navigate to Site > Configurations > Site Settings > Advanced Tab. 3. In the Analytics section navigate to the Piwik script box and add the valid...

How to find the "Look and Feel" and "Advanced" tabs when creating a content page

Troubleshooting

Issue When I create a content page, I am not able to find the "Look and Feel" and "Advanced" tabs. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution On DXP 7.1 and 7.2 when you...

Item Selector does not display PDF previews

legacy Troubleshooting

Issue PDF files not previewing in Item Selector Steps to reproduce: 1. Create a web content structure with a Documents and Media field. Create a template for this structure. 2. Start creating a new web content of...

Error with liboneagentloader.so starting Liferay service

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After updating the Liferay service image used to deploy the...

Password reminder answers are not masked

legacy Troubleshooting

Issue As Liferay DXP does not hide password reminder answers, attackers can capture user's password reminder answers through man-in-the-middle or shoulder surfing attacks. Environment Liferay DXP 7.0 Liferay DXP...

ClassNotFoundException thrown when exporting the form entries in XLS Format

legacy Troubleshooting

Issue Steps to reproduce: 1. Start Liferay 7.2 server. 2. Create a form. 3. Deploy created form on the page and submit it. 4. Go to form configuration and select 'view entries' > Export. Choose format XLS. ...

WCAG Accessibility issue on the <@liferay_ui["quick-access"]> taglib

legacy Troubleshooting

Issue (WCAG) accessibility issue on the <@liferay_ui["quick-access"]> taglib. Steps to reproduce: 1. Start Liferay 7.2 dxp-8 server, log in as Admin on Chrome browser. 2. Create a new dummy theme with Theme...

Unable to create role with edit/update/delete permissions on all widget's application display templates

legacy Troubleshooting

Issue If you want to manage permissions on all widget's templates / adt's you can use a general Administrator role or a specific custom role. With the current implementation users having the custom role will only be...

Global site DDMs are not exported

legacy Troubleshooting

Issue We have some DDMs defined in Global site. In a second site (Site A), we define some DDLs that use those DDMs from Global site. We export the Site A DDLs. When we try to import them in a third site (Site B),...

Publication fails caused by "No User exists"

legacy Troubleshooting

Issue Publishing a Widget Page Template from Staging to Live will fail if the user who created it no longer exists. The following stack trace is seen in the logs: Caused by:...

New user is not being able to login properly

legacy Troubleshooting

Issue A new user (this also happens to LDAP users) is unable to log-in the first time, but seems to be able to log-in on the second attempt. Steps to reproduce: 1) Create a guest user from Create Account tab at the...