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Reply button is not responsive when use Asset Publisher with Comments

Issue When try to use a Asset Publisher using Rich Summary and Comments, the Reply button is not responsive Environment Liferay DXP 7.4 (equal to or above Update 88) Resolution Please request a Hotfix with...

Error message not displayed on UI after exceeding the Upload Servlet Request limit

legacy Troubleshooting

Issue When the web content size limit exceeds, there is no error displayed on the UI that the upload size is too large. Steps to reproduce: 1. Start Liferay DXP 7.4 U83. 2. Navigate to Control Panel > System...

When exporting a portlet, it takes much longer than expected

legacy Troubleshooting

Issue When performing an export operation, it takes too long. When it finishes, the resulting LAR size is much heavier than expected too. It applies to Staging as well. Environment Liferay DXP 7.3+ Resolution This may...

Edit image from document & media accepting all file extentions regardless of configuration

legacy Troubleshooting

Issue The invalid extension document is uploaded with the valid extension name. Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Control Panel > System Settings > Documents and Media > Service. 3....

"A.LiferayItemSelectorDialog is not a constructor" error when trying to add a price list

legacy Troubleshooting

Issue It's not possible to create a new pricing entry from the SKU side panel. There are no errors in the logs. Clicking on the plus button throws this error in the browser's console: Uncaught TypeError:...

"Driver org.mariadb.jdbc.Driver claims to not accept jdbcUrl" error when trying to deploy 7.4 U98 + or 7.3 U34+

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay service deployment fails when setting DXP 7.4 U98....

Remove prepopulated email domain from login portlet

legacy Troubleshooting

Issue When the user tries to login, the email field is prepopulated with the company's domain name. This occurs when the login is unpopulated and user authentication is based on email addresses....

ColumnHeader repeated in xls/CSV file after exporting the report from Liferay Report app

legacy Troubleshooting

Issue ColumnHeader repeated in xls/CSV file after exporting the report from Liferay Reports app. For example: Environment Liferay DXP 7.4 + Liferay Reports App Resolution This is defined in the Jasper report definition...

NullPointerException/PortletDataException reported when importing lar file

legacy Troubleshooting

Issue NullPointerException/PortletDataException was reported when importing lar file. The issue can only be reproduced in certain environments with older JDK versions. 15:45:15,910 ERROR [BackgroundTaskMessageListener:182]...

The code view is visible at the bottom of the content section

legacy Troubleshooting

Issue In the web content, when selecting the 'Code View [</>]' of the content section, the code view won't display, but, if users scroll to the bottom, the code view is visible. Steps to reproduce: 1. Start Liferay...

Actions menu duplicated in Documents and Media portlet after migration from 7.0 to 7.4

legacy Troubleshooting

Issue After an upgrade from 7.0 to 7.4 actions menu (three vertical dots) in Documents and Media portlet is duplicated. Environment Liferay DXP 7.4 Resolution Before the upgrade, in 7.0 some entries in the...

ADA Accessibility - I expect the Tab key focus to be visible for all elements when editing the Home page

legacy Troubleshooting

Issue Expected Result: The keyboard Tab key focus should be clearly visible for all the interactive elements on the page. Actual Result: The keyboard Tab key focus is not visible for all the elements in the main...

ADA Accessibility - I expect Screen Reader focus not to navigate to blank spaces when using the Tab key

legacy Troubleshooting

Issue Expected Result: When using the Tab key to navigate, Screen Reader focus only goes to areas which have visible text or content, not visibly blank spaces. Actual Result: Screen Reader Focus is landing on...

java.lang.StackOverflowError while deploying Liferay service caused by getSuperLocale

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue This error could occur in Liferay PaaS environments,...

ADA Accessibility - I expect the Home page to be keyboard accessible when zoomed to 400%

legacy Troubleshooting

Issue Expected Result: I expect the Home page to be accessible via keyboard when the page is zoomed in to 400%, and for the left navigation panel to collapse when zoom is applied. Actual Result: The left...

BasePanel class does not have setPortlet method

legacy Troubleshooting

Issue Post Upgrading Liferay DXP 7.2 to DXP 7.4, the user tries to upgrade their custom code which uses the BasePanel class. Below error is encountered while trying to deploy the code The method setPortlet(Portlet)...

Data Provider fails to provide data for a text field

legacy Troubleshooting

Issue I am trying to fill a text field using the DDMRestDataProvider and the Autofill Rule. I was inspired by the following article:...

ADA Accessibility - I expect the "Search" button to have an accessible and appropriate label

legacy Troubleshooting

Issue Expected Result: I expect the Search buttons to have the correct label and for the Screen Reader to announce it with the following announcement: "Search Button" Actual Result: the Screen Reader is...

UpgradeException while restoring a lower version of Liferay in Liferay PaaS environment

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue User gets UpgradeException while trying to restore a lower...

How to use validation for a fragment's text field?

legacy Troubleshooting

Issue You want to create validation for a fragment's text field When trying to validate a fragment's text field using Freemarker, it is not executed in the published editable field The validation only works on the...

Freemarker is not executed in an editable field

legacy Troubleshooting

Issue When Freemarker code is added to an editable field fragment's HTML section, the Freemarker code is not (always) executed on the published fragment. Environment Liferay DXP 7.4 Resolution It is not possible to...

Files are Azure Blob are being repeatedly fetched

legacy Troubleshooting

Issue If a customer has a large enough document library and enough pages in the blob storage, there is a chance that when the file/document is fetched, too many pages will be fetched causing the file to never be...

Page Fragments is temporarily unavailable UI error

legacy Troubleshooting

Issue Some issues with the page fragment option inside the system setting. Steps to reproduce: 1) Start the DXP server 2) Log in as an Admin user 3) Navigate to Control Panel> System Settings> Content and Data>...

Pagination does not show up using custom Search Results widget display template

legacy Troubleshooting

Issue Pagination is missing after upgrading to DXP 7.4-u75 using custom Search Results widget display template Environment Liferay DXP 7.4 Resolution This is a known bug and has been addressed in u82 using...

High CPU utilisation while using script to login users continuously

legacy Troubleshooting

Issue Facing high CPU utilization while logging-in high number of users per minute continuously (24x7) using username-password authentication, mostly while fetching data using some scripts. Environment Liferay DXP...

Unescaped characters in the title of Documents when viewing in card view

legacy Troubleshooting

Issue Titles of documents in the Documents and Media portlet that contain an apostrophe or other similar punctuation appear with their unescaped characters when viewed in Card View The titles appear correctly when...

User Group users not syncing to Analytics Cloud when connected to a Liferay SaaS environment initially

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After setting up Analytics Cloud with a Liferay SaaS...

After upgrade the method .getDisplayDate() is not working

legacy Troubleshooting

Issue After performing an upgrade, when trying to use the.getDisplayDate() method in the widget template, errors are returned. Environment Liferay DXP 7.2-7.4 Resolution The .getDisplayDate() method has been...

Unable to select display template in Placed Order widget

legacy Troubleshooting

Issue If the user selects a different display template in the placed order widget, it shows the same default one after saving. Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Design > Templates >...

ADA Accessibility - Add User button is not descriptive and has incorrect role of "link"

legacy Troubleshooting

Issue Expected Result: I expect the Add User Button to behave in the following ways: 1. Add should have the correct role of "Button" 2. Add button should be descriptive. In this case the screen reader should...

ADA Accessibility - I expect the Option Menu Button to adhere to accessibility standards

legacy Troubleshooting

Issue Expected Result: I expect the Options Button Menu to behave in the following ways: 1. The Screen Reader should read that state of the button (expanded or collapsed) 2. Focus should move to the Export and...

Empty page when opening Content & Data > Forms

legacy Troubleshooting

Issue After installing a hotfix, we see an empty page when navigating to Content & Data > Forms There is no error in the console or browser console Environment Liferay DXP 7.4 Resolution This could be the result...

Error: You have exceeded the developer mode connection limit

legacy Troubleshooting

Issue Why am I getting the following message on Liferay portal? Error: You have exceeded the developer mode connection limit. Click here to reset all connections. Environment Liferay DXP 7.0-7.4 Resolution...

All settings are lost when the Template contains the "%" character in the Workflow Definition

legacy Troubleshooting

Issue I created a notification in a node of my Workflow and inside the Template field I placed a content that has the character "%", for example: <![CDATA[We received your shipment %]]> After saving and reopening...

502 Bad Gateway on traffic from https://px.ads.linkedin.com

legacy Troubleshooting

Issue The browser console is showing a 502 Bad Gateway on traffic from https://px.ads.linkedin.com, specifically https://px.ads.linkedin.com/collect?v=2&fmt=js&pid={PID}&time={TIMESTAMP}&url={URL} Environment Liferay DXP...

How to resolve unsuccessful deployment to Liferay SaaS EXT environment due to liveness probe failure

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While deploying a Client Extension to the Liferay SaaS EXT...

Deployment fails with error "manifest for liferay/dxp:7.3-u6 not found: manifest unknown"

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I'm trying to deploy the liferay service but the process...

Unable to use Utility Pages in my Liferay SaaS environment

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Are there any restrictions on the use of utility pages in LXC...

Deployment is in progress but container is started

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The Overview tab shows, the deployment for one of the...

Production deployment fails

legacy Troubleshooting

Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Deployment of Liferay service has failed, and the...